[rt-users] newbiew question

2012-06-26 Thread Khapare Joshi 
a very new to RT, just wondering is there a doc on how to configure RT to
handle tickets via mail.

so that if i say status resolved , status reply  it would reflect on the RT
system.

KH

Re: [rt-users] newbiew question

2012-06-26 Thread Kevin Riggle 
Excerpts from Khapare Joshi's message of Tue Jun 26 11:58:21 -0400 2012:
 a very new to RT, just wondering is there a doc on how to configure RT to
 handle tickets via mail.
 
 so that if i say status resolved , status reply  it would reflect on the RT
 system.

See
http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm
which sounds like what you want.

- KevinR

Re: [rt-users] newbiew question

2012-06-26 Thread Joe Harris 
We use this extension and it works great! 

Sent from my mobile device. 

On Jun 26, 2012, at 12:04 PM, Kevin Riggle kev...@bestpractical.com wrote:

 Excerpts from Khapare Joshi's message of Tue Jun 26 11:58:21 -0400 2012:
 a very new to RT, just wondering is there a doc on how to configure RT to
 handle tickets via mail.
 
 so that if i say status resolved , status reply  it would reflect on the RT
 system.
 
 See
 http://search.cpan.org/dist/RT-Extension-CommandByMail/lib/RT/Extension/CommandByMail.pm
 which sounds like what you want.
 
 - KevinR