[rt-users] permissions in v4 versus v3.8.7
Greetings, We are working towards migrating our RT installation from v3.8.7 to v4.0.4, but have encountered an issue with permissions. We have a queue(maintenance) that gets many requests daily and often fills up the Newest Unowned section of the RT at a Glance. In v3.8.7 we were able to give everyone create ticket rights to the maintenance queue but not view rights. This resulted in everyone being able to submit to the maintenance queue but not see the unowned tickets. In version 4 I have the same settings but the unowned tickets are showing even if the view queue is not selected. Is this still possible in version 4? Am I missing something obvious? Thanks. --Dale --- Dale Poulter Automation Coordinator Library Information Technology Services Vanderbilt University 419 21st Avenue South, Room 812 Nashville, TN 37203-2427 (615)343-5388 (615)343-8834 (fax) (615)207-9705 (cell) dale.poul...@vanderbilt.edumailto:dale.poul...@vanderbilt.edu RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] permissions in v4 versus v3.8.7
On 01/04/2012 04:07 PM, Poulter, Dale wrote: In version 4 I have the same settings but the unowned tickets are showing even if the “view queue” is not selected. Is this still possible in version 4? Am I missing something obvious? Thanks. I'm betting you don't actually have the same rights setup. View Queue is SeeQueue, and that only controls the visibility of the queue _name_. ShowTicket is the right that lets people see tickets in a queue. You probably have it granted too widely. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] permissions in v4 versus v3.8.7
Thanks for the help. This did seem to correct the issue, strange though that it worked in 3.8.7. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Thomas Sibley Sent: Wednesday, January 04, 2012 3:13 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] permissions in v4 versus v3.8.7 On 01/04/2012 04:07 PM, Poulter, Dale wrote: In version 4 I have the same settings but the unowned tickets are showing even if the “view queue” is not selected. Is this still possible in version 4? Am I missing something obvious? Thanks. I'm betting you don't actually have the same rights setup. View Queue is SeeQueue, and that only controls the visibility of the queue _name_. ShowTicket is the right that lets people see tickets in a queue. You probably have it granted too widely. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
