Re: [rt-users] Request Tracker - Create Ticket via Email

[asif]

Hi Nicholas,
  Thanks for the help! 
  Following configuration worked for me, RT is running on CentOS.

set daemon 30
set invisible
set no bouncemail
set no syslog
set logfile "/var/log/fetchmail"
poll exchange
protocol IMAP
#service 993
user "u...@domain.com" pass "Password"
#folder Inbox ssl
mda '/opt/rt/bin/rt-mailgate --url http://rt.domain.com --queue general
--action correspond'



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-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] Request Tracker - Create Ticket via Email

[Nicholas Adams]

Hi Asif, 

Start here: 

https://docs.bestpractical.com/rt/4.2.12/rt-mailgate.html 


Here’s an example of how to set up Fetchmail to poll for mail. 

set daemon 30
set invisible
set no bouncemail
set no syslog
set logfile /var/log/fetchmail
poll imap.gmail.com
proto IMAP service 993 user emailaddr...@gmail.com pass userpassword
folder Inbox ssl
mda "/opt/rt4/bin/rt-mailgate --url https://your.url/ --queue ‘your-queue’  
--action correspond”

This is the way I do it, but you can also land the email directly on the server 
you are using. I’ve found that using external mail server ends with less spam 
blocks, etc. 


> On Aug 2, 2016, at 10:40 AM, asif  wrote:
> 
> hi, Can someone help on this please. 
> 
> 
> 
> --
> View this message in context: 
> http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] Request Tracker - Create Ticket via Email

[Matt Zagrabelny]

What issues are you seeing?

Create ticket via email works out of the gates - assuming you've
correctly configured your system.

-m

On Tue, Aug 2, 2016 at 9:40 AM, asif  wrote:
> hi, Can someone help on this please.
>
>
>
> --
> View this message in context: 
> http://requesttracker.8502.n7.nabble.com/Request-Tracker-Create-Ticket-via-Email-tp62256p62260.html
> Sent from the Request Tracker - User mailing list archive at Nabble.com.
> -
> RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
> * Los Angeles - September, 2016
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] Request Tracker - Create Ticket via Email

[asif]

hi, Can someone help on this please. 



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RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] [request-tracker-maintainers] Bug#809376: rt4-fcgi: support systemd init natively

[Christian Loos]

Am 30.12.2015 um 00:37 schrieb Dominic Hargreaves:
> Hi Chris,
> 
> Thanks for this. I noticed that your service unit file does not include
> any mention of a dependency on mysql or postgresql; something that was
> recently added to the init script exactly for systemd compatibility.
> Do you know if this should be added to the unit file too?
> 
> Cheers,
> Dominic.

Hi Dominic,

actually the Restart=on-failure and RestartSec=5 lets spawn-fcgi
try to connect to the database every 5 seconds.

As this works for both, database on the same host and database on a
remote host, I think this is the better solution.

Chris

Re: [rt-users] Request Tracker

[Alex Vandiver]

On Wed, 28 Jan 2015 12:29:00 +0200 Andrius Kulbis
andrius.kul...@ktu.lt wrote:
 Maybe you can look through my question? 
 http://requesttracker.8502.n7.nabble.com/Uploading-image-to-Image-CustomField-via-REST-td59382.html

Support on the mailing list is provided as we have time to provide it.
We support development of RT via support contracts; if you have
need of a line to Best Practical to reliably answer your questions, you
can chat with sa...@bestpractical.com.  Going to personal mail
(repeatedly) is a bit rude -- doing so may _decrease_ the chance that
your question is answered.

Regardless, it looks like the code for setting CF values only deals
with the Value part of a CF, not the LargeContent part, which is
where file upload CF and image CFs are stored.  So no, it looks like it
doesn't.
 - Alex

[rt-users] Request Tracker fails to search articles

[IT Guy]

I recently imported around 2500 articles to Request Tracker. I can view any
article individually by clicking its link, but when I try to search through
the articles, I get 500 Internal Server Error. This did not happen when I
had fewer articles, so I assume that it's a probably with the amount of data
I have. Is there a way to fix this?



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-- 
RT Training - Boston, September 9-10
http://bestpractical.com/training

Re: [rt-users] Request Tracker fails to search articles

[Joop]

IT Guy wrote:

I recently imported around 2500 articles to Request Tracker. I can view any
article individually by clicking its link, but when I try to search through
the articles, I get 500 Internal Server Error. This did not happen when I
had fewer articles, so I assume that it's a probably with the amount of data
I have. Is there a way to fix this?

  
Find out if there are any more specific log entries in either apache 
logs or your database. I had problems a couple of days ago and the log 
showed that I had a faulty database query.


Joop

--
RT Training - Boston, September 9-10
http://bestpractical.com/training

Re: [rt-users] Request tracker and Lighttpd

[Ivan Osipov]

Thank you, everything works.

[rt-users] Request tracker and Lighttpd

[Ivan Osipov]

Hello all.
I'm trying to set up Request Tracker 4.2.1 and Lighttpd 
(1.4.28-2ubuntu4) on Ubuntu 12.04 LTS with all updates.

RT has been installed from sources.
When I try get http://rt.domain.tld/ I see error-message 500 - Internal 
Server Error. In web-server error log:

---
2013-12-23 19:34:50: (log.c.166) server started
2013-12-23 19:34:59: (mod_fastcgi.c.2568) unexpected end-of-file 
(perhaps the fastcgi process died): pid: 21743 socket: 
unix:/var/run/lighttpd/rt4.socket-3
2013-12-23 19:34:59: (mod_fastcgi.c.3356) response not received, request 
sent: 1173 on socket: unix:/var/run/lighttpd/rt4.socket-3 for ?, closing 
connection
2013-12-23 19:37:05: (mod_fastcgi.c.1734) connect failed: Connection 
refused on unix:/var/run/lighttpd/rt4.socket-3
2013-12-23 19:37:05: (mod_fastcgi.c.3027) backend died; we'll disable it 
for 1 seconds and send the request to another backend instead: 
reconnects: 0 load: 1
2013-12-23 19:37:07: (mod_fastcgi.c.2568) unexpected end-of-file 
(perhaps the fastcgi process died): pid: 21936 socket: 
unix:/var/run/lighttpd/rt4.socket-3
2013-12-23 19:37:07: (mod_fastcgi.c.3356) response not received, request 
sent: 1144 on socket: unix:/var/run/lighttpd/rt4.socket-3 for ?, closing 
connection

---
Also I tried remove directory /opt/rt4/var/mason_data/ but it did not help.
BTW, RT via stand-alone web-server works correctly.
Lighttpd and RT configs attached.

--
Best regards,
Ivan Osipov

server.modules = (
mod_access,
mod_alias,
mod_compress,
mod_redirect,
#   mod_rewrite,
)

server.document-root= /var/www
server.upload-dirs  = ( /var/cache/lighttpd/uploads )
server.errorlog = /var/log/lighttpd/error.log
server.pid-file = /var/run/lighttpd.pid
server.username = www-data
server.groupname= www-data

index-file.names= ( index.php, index.html,
index.htm, default.htm,
index.lighttpd.html )

url.access-deny = ( ~, .inc )

static-file.exclude-extensions = ( .php, .pl, .fcgi )

## Use ipv6 if available
#include_shell /usr/share/lighttpd/use-ipv6.pl

dir-listing.encoding= utf-8
server.dir-listing  = enable

compress.cache-dir  = /var/cache/lighttpd/compress/
compress.filetype   = ( application/x-javascript, text/css, 
text/html, text/plain )

include_shell /usr/share/lighttpd/create-mime.assign.pl
include_shell /usr/share/lighttpd/include-conf-enabled.pl

include rt.domain.tld
server.modules += (mod_fastcgi)

$HTTP[host] == rt.domain.tld {
server.document-root = /opt/rt4/share/html
#index.file-names = ( index.html ) 

fastcgi.server = ( / =
 ((
bin-path  = /opt/rt4/sbin/rt-server.fcgi,
socket= /var/run/lighttpd/rt4.socket,
check-local   = disable,
fix-root-scriptname = enable
  )),
  )
}# Any configuration directives you include  here will override 
# RT's default configuration file, RT_Config.pm
#
# To include a directive here, just copy the equivalent statement
# from RT_Config.pm and change the value. We've included a single
# sample value below.
#
# This file is actually a perl module, so you can include valid
# perl code, as well.
#
# The converse is also true, if this file isn't valid perl, you're
# going to run into trouble. To check your SiteConfig file, use
# this command:
#
#   perl -c /path/to/your/etc/RT_SiteConfig.pm
#
# You must restart your webserver after making changes to this file.


# You must install Plugins on your own, this is only an example
# of the correct syntax to use when activating them.
# Plugin( RT::Extension::QuickDelete );
# Plugin( RT::Extension::CommandByMail );

Set( $CommentAddress, 'support-comm...@domain.tld' );
Set( $CorrespondAddress, 'supp...@domain.tld' );
Set( $DatabaseHost, 'localhost' );
Set( $DatabaseName, 'basename' );
Set( $DatabasePassword, 'pwd' );
Set( $DatabasePort, '' );
Set( $DatabaseRequireSSL, '' );
Set( $DatabaseType, 'mysql' );
Set( $DatabaseUser, 'username' );
Set( $Organization, 'rt.domain.tld' );
Set( $OwnerEmail, 'i...@domain.tld' );
Set( $SendmailPath, '/usr/sbin/sendmail' );
Set( $WebDomain, 'rt.domain.tld' );
Set( $WebPort, '81' );
Set($Timezone, 'Europe/Moscow');
Set( $rtname, 'my_rtname' );
1;

Re: [rt-users] Request tracker and Lighttpd

[Ivan Osipov]

When I try start RT via Apache 2 with mod_fastcgi 
(http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi) 
in Apache error-log:


---
[Mon Dec 23 21:24:54 2013] [warn] FastCGI: server 
/opt/rt4/sbin/rt-server.fcgi has failed to remain running for 30 
seconds given 3 attempts, its restart interval has been backed off to 
600 seconds
[Mon Dec 23 21:24:54 2013] [warn] FastCGI: server 
/opt/rt4/sbin/rt-server.fcgi has failed to remain running for 30 
seconds given 3 attempts, its restart interval has been backed off to 
600 seconds
[23549] [Mon Dec 23 17:24:54 2013] [critical]: Something went wrong 
while trying to run RT's standalone web server:
Can't locate FCGI/ProcManager.pm in @INC (@INC contains: 
/opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl 
/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 
/usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 
/usr/local/lib/site_perl .) at 
/usr/local/share/perl/5.14.2/Plack/Util.pm line 23. 
(/opt/rt4/sbin/../lib/RT.pm:391)

Something went wrong while trying to run RT's standalone web server:
Can't locate FCGI/ProcManager.pm in @INC (@INC contains: 
/opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /etc/perl 
/usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 
/usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 
/usr/local/lib/site_perl .) at 
/usr/local/share/perl/5.14.2/Plack/Util.pm line 23.
[Mon Dec 23 21:24:54 2013] [warn] FastCGI: server 
/opt/rt4/sbin/rt-server.fcgi (pid 23549) terminated by calling exit 
with status '2'

---

23.12.2013 20:05, Ivan Osipov пишет:

Hello all.
I'm trying to set up Request Tracker 4.2.1 and Lighttpd 
(1.4.28-2ubuntu4) on Ubuntu 12.04 LTS with all updates.

RT has been installed from sources.
When I try get http://rt.domain.tld/ I see error-message 500 - 
Internal Server Error. In web-server error log:

---
2013-12-23 19:34:50: (log.c.166) server started
2013-12-23 19:34:59: (mod_fastcgi.c.2568) unexpected end-of-file 
(perhaps the fastcgi process died): pid: 21743 socket: 
unix:/var/run/lighttpd/rt4.socket-3
2013-12-23 19:34:59: (mod_fastcgi.c.3356) response not received, 
request sent: 1173 on socket: unix:/var/run/lighttpd/rt4.socket-3 for 
?, closing connection
2013-12-23 19:37:05: (mod_fastcgi.c.1734) connect failed: Connection 
refused on unix:/var/run/lighttpd/rt4.socket-3
2013-12-23 19:37:05: (mod_fastcgi.c.3027) backend died; we'll disable 
it for 1 seconds and send the request to another backend instead: 
reconnects: 0 load: 1
2013-12-23 19:37:07: (mod_fastcgi.c.2568) unexpected end-of-file 
(perhaps the fastcgi process died): pid: 21936 socket: 
unix:/var/run/lighttpd/rt4.socket-3
2013-12-23 19:37:07: (mod_fastcgi.c.3356) response not received, 
request sent: 1144 on socket: unix:/var/run/lighttpd/rt4.socket-3 for 
?, closing connection

---
Also I tried remove directory /opt/rt4/var/mason_data/ but it did not 
help.

BTW, RT via stand-alone web-server works correctly.
Lighttpd and RT configs attached.



--
С уважением,
Иван Осипов

Re: [rt-users] Request tracker and Lighttpd

[Alex Vandiver]

On Mon, 2013-12-23 at 21:47 +0400, Ivan Osipov wrote:
 When I try start RT via Apache 2 with mod_fastcgi 
 (http://www.bestpractical.com/docs/rt/4.2/web_deployment.html#mod_fastcgi) 
 in Apache error-log:
 [snip]

Sounds like you didn't configure with --with-web-handler=fastcgi, so
'make testdeps' didn't check the dependencies that that deployment adds.
 - Alex

[rt-users] request

[Yetomiwa Jabar]

please i have been trying to install rt, but it seems i cant install 
Calender::Simple.
I have tried installing fron CPAN, apt-get, but still none seems to work.please 
what else can  use?

Re: [rt-users] request

[Thomas Sibley]

On 01/10/2013 08:25 AM, Yetomiwa Jabar wrote:
 please i have been trying to install rt, but it seems i cant install
 Calender::Simple.
 I have tried installing fron CPAN, apt-get, but still none seems to
 work.please what else can  use?

Calendar::Simple is only required on RT 3.8.x.  Why are you install 3.8
for a new install when you could be using 4.0.x?

Re: [rt-users] request

[Jourdan Perla]

There is a prepackaged version for Ubuntu on the repository, but it's a pain to 
upgrade.

You're an Ubuntu novice? Any other preferred *nix os? (If you're running it 
under a Windows VM, I'd suggest CentOS instead.)

There are some instructions for doing a fresh install under Ubuntu (and others) 
on the wiki.
http://requesttracker.wikia.com/wiki/InstallationGuides
With all the different setups out there, there is no one true a-z install guide 
that will work for everybody. Just read a few and try it out.

Jourdan Perla
University of California, Davis


From: rt-users-boun...@lists.bestpractical.com 
[rt-users-boun...@lists.bestpractical.com] on behalf of Yetomiwa Jabar 
[teeja...@rocketmail.com]
Sent: Sunday, January 06, 2013 01:38 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] request

Hello,

PLease i have been trying to install request tracker on my ubuntu 12.04 since 
four weeks ago with no major headways, i have been stocked at different 
junctions.Now that i have been able to join rtusers, can any one give an a-z 
easy to follow installation guide to any rt version for ubuntu 12.04.i am a 
complete novice to ubuntu,and i am not a programmer.please any help is welcomed.

Thanks

[rt-users] request

[Yetomiwa Jabar]

Hello,

PLease i have been trying to install request tracker on my ubuntu 12.04 since 
four weeks ago with no major headways, i have been stocked at different 
junctions.Now that i have been able to join rtusers, can any one give an a-z 
easy to follow installation guide to any rt version for ubuntu 12.04.i am a 
complete novice to ubuntu,and i am not a programmer.please any help is welcomed.

Thanks

Re: [rt-users] request

[k...@rice.edu]

On Sun, Jan 06, 2013 at 09:38:26AM +, Yetomiwa Jabar wrote:
 Hello,
 
 PLease i have been trying to install request tracker on my ubuntu 12.04 since 
 four weeks ago with no major headways, i have been stocked at different 
 junctions.Now that i have been able to join rtusers, can any one give an a-z 
 easy to follow installation guide to any rt version for ubuntu 12.04.i am a 
 complete novice to ubuntu,and i am not a programmer.please any help is 
 welcomed.
 
 Thanks

Hi Yetomiwa,

There is a README file in the distribution that describes the installation
process. It is pretty straight-forward, but as a novice you may want to see
it Ubuntu has a prepacked distribution of RT available.

Regards,
Ken

Re: [rt-users] request

[Rainer Duffner]

Am Sun, 6 Jan 2013 09:38:26 + (GMT)
schrieb Yetomiwa Jabar teeja...@rocketmail.com:

 Hello,
 
 PLease i have been trying to install request tracker on my ubuntu
 12.04 since four weeks ago with no major headways, i have been
 stocked at different junctions.Now that i have been able to join
 rtusers, can any one give an a-z easy to follow installation guide to
 any rt version for ubuntu 12.04.i am a complete novice to ubuntu,and
 i am not a programmer.please any help is welcomed.


Hi,

which OS are you familiar with?
Being a novice to RT and to the underlying OS is not a good start...



Rainer

Re: [rt-users] Request Tracker does not highlight a ticket when it receives a new reply

[Jim Brandt]

There is an option to notify you if there are unread messages on a ticket:

http://bestpractical.com/rt/docs/latest/RT_Config.html#ShowUnreadMessageNotifications

This can be set as a global option or at the individual level by going 
to Logged in as  Settings  Options. Look for Notify me of unread 
messages.


To see it in a ticket list somewhere in RT at a glance, click on Edit 
for the section you want (e.g., 10 highest priority tickets I own). In 
the Display Columns section, add UpdateStatus to the shown columns. That 
will work in conjunction with ShowUnreadMessageNotifications and show 
you new messages. You can click the link at the top of the ticket 
display page to clear the unread messages for a given ticket.



On 12/29/12 8:24 AM, decenter decenter wrote:

Hello,

When a new ticket is created, I can see that in RT. But then if a new reply
or correspondence comes to that ticket, it is not getting highlighted (but
I can see the new correspondence in the ticket). Any solution?

Regards,



--

[rt-users] Request Tracker does not highlight a ticket when it receives a new reply

[decenter decenter]

Hello,

When a new ticket is created, I can see that in RT. But then if a new reply
or correspondence comes to that ticket, it is not getting highlighted (but
I can see the new correspondence in the ticket). Any solution?

Regards,

[rt-users] Request for advice or assistance - rt-validator/upgrade

[Arnon Clark]

Hi folks, I asked (badly) about this a bit ago, and I'm hoping someone 
might have a suggestion.


I'm trying to run an upgrade from 3.8.7 to the latest, but when I'm 
running the rt-validator before the database upgrade, I'm hitting 
multiple errors as follows :


Record #600812 in Attachments references not existent record in Attachments
Parent = '600810' = id
Attachment #600812 - Txn #1567410, Transaction #1567410 - object 
RT::Ticket #187695


I tried using shredder to delete the tickets in question, but am still 
seeing the error. Does anyone have any recommendations on how to proceed?


Many thanks for any assistance

Arnon



We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Request for advice or assistance - rt-validator/upgrade

[Kevin Falcone]

On Thu, Nov 29, 2012 at 11:25:00AM -0500, Arnon Clark wrote:
 I'm trying to run an upgrade from 3.8.7 to the latest, but when I'm
 running the rt-validator before the database upgrade, I'm hitting
 multiple errors as follows :
 
 Record #600812 in Attachments references not existent record in Attachments
 Parent = '600810' = id
 Attachment #600812 - Txn #1567410, Transaction #1567410 -
 object RT::Ticket #187695
 
 I tried using shredder to delete the tickets in question, but am
 still seeing the error. Does anyone have any recommendations on how
 to proceed?

It looks like someone manually deleted one part of a multipart
attachment (the parent but not the child).

You appear to be using the validator from 4.0.4, not 4.0.8 which is
the latest.

Assuming you have a backup, run rt-validator with --check --resolve
and tell it to delete those leftover attachments for you and it'll
take care of them.

-kevin


pgpHL285OH5dv.pgp
Description: PGP signature

We're hiring! http://bestpractical.com/jobs

[rt-users] Request Tracker 4.0.4 via Apt-get on Ubuntu 12.04 - Apache Errors

[mutaahir]

Hi All,

I am still having problems in trying to run request tracker on my linode
vps with ubuntu 12.04. I have other php scripts installed in /var/www

RT is installed in : /etc/request-tracker4/
 /usr/share/request-tracker4/

following are the errors when I try to browse to http://mydomain.com/rt;

-
[Wed Nov 28 18:42:52 2012] [warn] FastCGI: server
/usr/share/request-tracker4/libexec/rt-server.fcgi has failed to remain
running for 30 seconds given 3 attempts, its restart interval has been
backed off to 600 seconds
[Wed Nov 28 18:47:52 2012] [warn] FastCGI: server
/usr/share/request-tracker4/libexec/rt-server.fcgi has failed to remain
running for 30 seconds given 3 attempts, its restart interval has been
backed off to 600 seconds
[Wed Nov 28 18:47:52 2012] [warn] FastCGI: server
/usr/share/request-tracker4/libexec/rt-server.fcgi restarted (pid 4894)
[Wed Nov 28 18:47:53 2012] [warning]: Constant subroutine
Plack::Handler::FCGI::RUNNING_IN_HELL redefined at /usr/share/perl/5.14/
constant.pm line 136. (/usr/share/perl/5.14/constant.pm:136)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine new redefined at
/usr/share/perl5/Plack/Handler/FCGI.pm line 13.
(/usr/share/perl5/Plack/Handler/FCGI.pm:13)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine run redefined at
/usr/share/perl5/Plack/Handler/FCGI.pm line 29.
(/usr/share/perl5/Plack/Handler/FCGI.pm:29)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine _handle_response redefined
at /usr/share/perl5/Plack/Handler/FCGI.pm line 158.
(/usr/share/perl5/Plack/Handler/FCGI.pm:158)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine daemon_fork redefined at
/usr/share/perl5/Plack/Handler/FCGI.pm line 188.
(/usr/share/perl5/Plack/Handler/FCGI.pm:188)
[Wed Nov 28 18:47:53 2012] [warning]: Subroutine daemon_detach redefined at
/usr/share/perl5/Plack/Handler/FCGI.pm line 193.
(/usr/share/perl5/Plack/Handler/FCGI.pm:193)
[Wed Nov 28 18:47:53 2012] [crit]: Something went wrong while trying to run
RT's standalone web server:
Undefined subroutine FCGI::FAIL_ACCEPT_ON_INTR called at
/usr/share/perl5/Plack/Handler/FCGI.pm line 51.
(/usr/share/request-tracker4/lib/RT.pm:351)
Something went wrong while trying to run RT's standalone web server:
Undefined subroutine FCGI::FAIL_ACCEPT_ON_INTR called at
/usr/share/perl5/Plack/Handler/FCGI.pm line 51.
[Wed Nov 28 18:47:53 2012] [warn] FastCGI: server
/usr/share/request-tracker4/libexec/rt-server.fcgi (pid 4894) terminated
by calling exit with status '255'
[Wed Nov 28 18:47:53 2012] [warn] FastCGI: server
/usr/share/request-tracker4/libexec/rt-server.fcgi has failed to remain
running for 30 seconds given 3 attempts, its restart interval has been
backed off to 600 seconds

[Wed Nov 28 18:54:02 2012] [crit]: Something went wrong while trying to run
RT's standalone web server:
Undefined subroutine FCGI::FAIL_ACCEPT_ON_INTR called at
/usr/share/perl5/Plack/Handler/FCGI.pm line 51.
(/usr/share/request-tracker4/lib/RT.pm:351)
Something went wrong while trying to run RT's standalone web server:
Undefined subroutine FCGI::FAIL_ACCEPT_ON_INTR called at
/usr/share/perl5/Plack/Handler/FCGI.pm line 51.
[Wed Nov 28 18:54:02 2012] [warn] FastCGI: server
/usr/share/request-tracker4/libexec/rt-server.fcgi (pid 5104) terminated
by calling exit with status '255'
[Wed Nov 28 18:54:02 2012] [warn] FastCGI: server
/usr/share/request-tracker4/libexec/rt-server.fcgi has failed to remain
running for 30 seconds given 3 attempts, its restart interval has been
backed off to 600 seconds

-

I am not able to resolve these, I have checked all perl dependencies are
installed. I disabled the GnuGPG in a config file and it removed some
errors from apache error log.

Following is the entry I have in my /etc/apache2/sites-available/default
file :

AddDefaultCharset UTF-8
FastCgiServer /usr/share/request-tracker4/libexec/rt-server.fcgi -processes
5 -idle-timeout 300
#FastCgiServer /usr/share/request-tracker4/libexec/rt-server.fcgi
-initial-env RT_SITE_CONFIG=/etc/request-tracker4/RT_SiteConfig.pm
Alias /rt/NoAuth/images/ /usr/share/request-tracker4/html/NoAuth/images/
ScriptAlias /rt /usr/share/request-tracker4/libexec/rt-server.fcgi

Location /rt
Order allow,deny
Allow from all

Options +ExecCGI
AddHandler fastcgi-script fcgi
/Location

Will be grateful if someone could assist in getting this up and running. I
have followed / read various how-tos etc but I am not much knowledgeable
about perl.

Kind regards

We're hiring! http://bestpractical.com/jobs

Re: [rt-users] Request Tracker Email Issues - Please Help

[Ruslan Zakirov]

Run the following command:

perl -MMIME::Head\ 

Send output.

On Wed, Sep 21, 2011 at 1:48 AM, Daniella Orton
daniella.or...@gmail.com wrote:
 To whom it may concern,



 I are currently using Request Tracker 3.8.8 set up on a Linux server.  Upon
 commenting(replying), and creating tickets in Request Tracker, it fails to
 send out any emails and I was wondering if you’d be able to provide some
 assistance with this issue.



 Looking at the log, I receive the following error:



 [Tue Sep 20 17:52:33 2011] [info]:
 rt-3.8.8-10985-1316541153-1891.21-...@rt3.pts1.adc #21/429 - Scrip 6 On
 Correspond Notify Owner, Requestors, Ccs and AdminCcs
 (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)

 [Tue Sep 20 17:52:33 2011] [error]: Scrip Commit 6 died. - Can't locate
 object method set via package MIME::Head at
 /opt/rt3/bin/../lib/RT/Interface/Email.pm line 392, GEN39 line 15.



 I’ve never seen this before, but if you have any insight please let me know,
 and I can provide you more information if need be.



 Thank you in advance for your assistance.

 Daniella Orton

 973-610-2679

 
 RT Training Sessions (http://bestpractical.com/services/training.html)
 *  Chicago, IL, USA — September 26  27, 2011
 *  San Francisco, CA, USA — October 18  19, 2011
 *  Washington DC, USA — October 31  November 1, 2011
 *  Melbourne VIC, Australia — November 28  29, 2011
 *  Barcelona, Spain — November 28  29, 2011




-- 
Best regards, Ruslan.

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26  27, 2011
*  San Francisco, CA, USA  October 18  19, 2011
*  Washington DC, USA  October 31  November 1, 2011
*  Melbourne VIC, Australia  November 28  29, 2011
*  Barcelona, Spain  November 28  29, 2011

[rt-users] Request Tracker Email Issues - Please Help

[Daniella Orton]

To whom it may concern,



I are currently using Request Tracker 3.8.8 set up on a Linux server.  Upon
commenting(replying), and creating tickets in Request Tracker, it fails to
send out any emails and I was wondering if you’d be able to provide some
assistance with this issue.



Looking at the log, I receive the following error:



[Tue Sep 20 17:52:33 2011] [info]:
rt-3.8.8-10985-1316541153-1891.21-...@rt3.pts1.adc #21/429 - Scrip 6 On
Correspond Notify Owner, Requestors, Ccs and AdminCcs
(/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)

[Tue Sep 20 17:52:33 2011] [error]: Scrip Commit 6 died. - Can't locate
object method set via package MIME::Head at
/opt/rt3/bin/../lib/RT/Interface/Email.pm line 392, GEN39 line 15.



I’ve never seen this before, but if you have any insight please let me know,
and I can provide you more information if need be.



Thank you in advance for your assistance.


Daniella Orton

973-610-2679

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26  27, 2011
*  San Francisco, CA, USA — October 18  19, 2011
*  Washington DC, USA — October 31  November 1, 2011
*  Melbourne VIC, Australia — November 28  29, 2011
*  Barcelona, Spain — November 28  29, 2011

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

[Jonah Hirsch]

I'd like to throw my hat into the ring of helping test this new version -
it's not mission critical for us, but it would be nice to have it working
again!
---
Jonah Hirsch


On Wed, Aug 17, 2011 at 2:38 PM, Todd Chapman t...@chaka.net wrote:

 Jim,

 I haven't had a chance to commit the updates. If you want I can send
 you a tar file with the updated files and in return you can help
 pinpoint any problems.

 Agree?

 -Todd

 On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesin...@gmail.com
 wrote:
  Does anyone know if Asset Tracker will work with Request Tracker 4? I
 tried
  the install and it seemed to run correctly, but it doesn't look like
  anything has been added to RequestTracker. I verified that the
 installation
  added to the plugins directory and added the db tables. I do have
  RTx::AssetTracker added to my config file and I have restarted the web
  server.
  Appreciate the help - Jim
  
  RT Training Sessions (http://bestpractical.com/services/training.html)
  *  Chicago, IL, USA — September 26  27, 2011
  *  San Francisco, CA, USA — October 18  19, 2011
  *  Washington DC, USA — October 31  November 1, 2011
  *  Melbourne VIC, Australia — November 28  29, 2011
  *  Barcelona, Spain — November 28  29, 2011
 
 
 RT Training Sessions (http://bestpractical.com/services/training.html)
 *  Chicago, IL, USA  September 26  27, 2011
 *  San Francisco, CA, USA  October 18  19, 2011
 *  Washington DC, USA  October 31  November 1, 2011
 *  Melbourne VIC, Australia  November 28  29, 2011
 *  Barcelona, Spain  November 28  29, 2011

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26  27, 2011
*  San Francisco, CA, USA — October 18  19, 2011
*  Washington DC, USA — October 31  November 1, 2011
*  Melbourne VIC, Australia — November 28  29, 2011
*  Barcelona, Spain — November 28  29, 2011

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

[Dustin Berube]

Todd,

I would be willing to review updates and provide feedback. I have been
holding off our upgrade to RT4 until AT was updated.

Thanks,
Dustin

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26  27, 2011
*  San Francisco, CA, USA — October 18  19, 2011
*  Washington DC, USA — October 31  November 1, 2011
*  Melbourne VIC, Australia — November 28  29, 2011
*  Barcelona, Spain — November 28  29, 2011

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

[Ryan Frantz]

Todd, 


I'd also be willing to review the updates. The only reason we haven't moved to 
RT4 is our need for AT. My team would love to help out on this. 


Ryan 

- Original Message -
From: Todd Chapman t...@chaka.net 
To: Jim Lesinski jim.lesin...@gmail.com 
Cc: rt-users@lists.bestpractical.com 
Sent: Wednesday, August 17, 2011 5:38:14 PM 
Subject: Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension 

Jim, 

I haven't had a chance to commit the updates. If you want I can send 
you a tar file with the updated files and in return you can help 
pinpoint any problems. 

Agree? 

-Todd 

On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesin...@gmail.com wrote: 
 Does anyone know if Asset Tracker will work with Request Tracker 4? I tried 
 the install and it seemed to run correctly, but it doesn't look like 
 anything has been added to RequestTracker. I verified that the installation 
 added to the plugins directory and added the db tables. I do have 
 RTx::AssetTracker added to my config file and I have restarted the web 
 server. 
 Appreciate the help - Jim 
  
 RT Training Sessions (http://bestpractical.com/services/training.html) 
 * Chicago, IL, USA — September 26  27, 2011 
 * San Francisco, CA, USA — October 18  19, 2011 
 * Washington DC, USA — October 31  November 1, 2011 
 * Melbourne VIC, Australia — November 28  29, 2011 
 * Barcelona, Spain — November 28  29, 2011 
 
 
RT Training Sessions (http://bestpractical.com/services/training.html) 
* Chicago, IL, USA September 26  27, 2011 
* San Francisco, CA, USA October 18  19, 2011 
* Washington DC, USA October 31  November 1, 2011 
* Melbourne VIC, Australia November 28  29, 2011 
* Barcelona, Spain November 28  29, 2011
RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26  27, 2011
*  San Francisco, CA, USA — October 18  19, 2011
*  Washington DC, USA — October 31  November 1, 2011
*  Melbourne VIC, Australia — November 28  29, 2011
*  Barcelona, Spain — November 28  29, 2011

[rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

[Jim Lesinski]

Does anyone know if Asset Tracker will work with Request Tracker 4? I tried
the install and it seemed to run correctly, but it doesn't look like
anything has been added to RequestTracker. I verified that the installation
added to the plugins directory and added the db tables. I do have
RTx::AssetTracker added to my config file and I have restarted the web
server.

Appreciate the help - Jim

RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26  27, 2011
*  San Francisco, CA, USA — October 18  19, 2011
*  Washington DC, USA — October 31  November 1, 2011
*  Melbourne VIC, Australia — November 28  29, 2011
*  Barcelona, Spain — November 28  29, 2011

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

[Todd Chapman]

Jim,

I haven't had a chance to commit the updates. If you want I can send
you a tar file with the updated files and in return you can help
pinpoint any problems.

Agree?

-Todd

On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesin...@gmail.com wrote:
 Does anyone know if Asset Tracker will work with Request Tracker 4? I tried
 the install and it seemed to run correctly, but it doesn't look like
 anything has been added to RequestTracker. I verified that the installation
 added to the plugins directory and added the db tables. I do have
 RTx::AssetTracker added to my config file and I have restarted the web
 server.
 Appreciate the help - Jim
 
 RT Training Sessions (http://bestpractical.com/services/training.html)
 *  Chicago, IL, USA — September 26  27, 2011
 *  San Francisco, CA, USA — October 18  19, 2011
 *  Washington DC, USA — October 31  November 1, 2011
 *  Melbourne VIC, Australia — November 28  29, 2011
 *  Barcelona, Spain — November 28  29, 2011


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA  September 26  27, 2011
*  San Francisco, CA, USA  October 18  19, 2011
*  Washington DC, USA  October 31  November 1, 2011
*  Melbourne VIC, Australia  November 28  29, 2011
*  Barcelona, Spain  November 28  29, 2011

Re: [rt-users] Request Tracker 4.0.1 and Asset Tracker Extension

[Jim Lesinski]

Hi Todd,

That would be perfect. We're looking at implementing RT right now so I can't
say we'd be the best test case, but I'll certainly provide feedback where
ever I can.

Thanks so much!
Jim

On Wed, Aug 17, 2011 at 5:38 PM, Todd Chapman t...@chaka.net wrote:

 Jim,

 I haven't had a chance to commit the updates. If you want I can send
 you a tar file with the updated files and in return you can help
 pinpoint any problems.

 Agree?

 -Todd

 On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesin...@gmail.com
 wrote:
  Does anyone know if Asset Tracker will work with Request Tracker 4? I
 tried
  the install and it seemed to run correctly, but it doesn't look like
  anything has been added to RequestTracker. I verified that the
 installation
  added to the plugins directory and added the db tables. I do have
  RTx::AssetTracker added to my config file and I have restarted the web
  server.
  Appreciate the help - Jim
  
  RT Training Sessions (http://bestpractical.com/services/training.html)
  *  Chicago, IL, USA — September 26  27, 2011
  *  San Francisco, CA, USA — October 18  19, 2011
  *  Washington DC, USA — October 31  November 1, 2011
  *  Melbourne VIC, Australia — November 28  29, 2011
  *  Barcelona, Spain — November 28  29, 2011
 


RT Training Sessions (http://bestpractical.com/services/training.html)
*  Chicago, IL, USA — September 26  27, 2011
*  San Francisco, CA, USA — October 18  19, 2011
*  Washington DC, USA — October 31  November 1, 2011
*  Melbourne VIC, Australia — November 28  29, 2011
*  Barcelona, Spain — November 28  29, 2011

Re: [rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

[Brahim Sakka]

Kevin,

I solved the issue. The problem was the fact that I set the URL in the
config file to: '192.168.1.2/rt/'
The final '/' was the problem, causing RT to request
192.168.1.2/rt//subdirectories (notice the // ) when I perform
actions.

Anyways, issue solved. Thanks for the response

( sorry for the delay)

2011/4/26, Kevin Falcone falc...@bestpractical.com:
 On Mon, Apr 25, 2011 at 11:04:35PM +0100, Brahim Sakka wrote:
The RT web interface logs out whenever I hit the update ticket button
 when responding;
commenting, resolving , etc.
Is this normal behavior? And if not how can I fix it?

 Sounds like you have some of your urls set up wrong (those actions
 redirect).  Are you accessing RT through one host name and being sent
 to a different host after responding or resolving

 -kevin

Re: [rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

[Kevin Falcone]

On Mon, Apr 25, 2011 at 11:04:35PM +0100, Brahim Sakka wrote:
The RT web interface logs out whenever I hit the update ticket button 
 when responding;
commenting, resolving , etc.
Is this normal behavior? And if not how can I fix it?

Sounds like you have some of your urls set up wrong (those actions
redirect).  Are you accessing RT through one host name and being sent
to a different host after responding or resolving

-kevin


pgpVJIUC92MFk.pgp
Description: PGP signature

[rt-users] Request Tracker web UI logs out after Respond, Resolve and Take actions

[Brahim Sakka]

The RT web interface logs out whenever I hit the update ticket button when
responding; commenting, resolving , etc.

Is this normal behavior? And if not how can I fix it?

Thanks,

--
Brahim

Re: [rt-users] Request tracker perl acl

[johnathan.bell]

Sure! The trick, I found, was that you need to use LoadSystemInternalGroup 
for groups like Everyone. This should be enough to get you there. The other 
part though, if you have multiple queues, is you'll have to also grant it to 
Everyone for every queue you have, I think... I haven't experimented with it 
that much because we want things a little locked down here, so try global 
first, and if that doesn't work, go queue by queue.

--snip--
# RT working vars
my $groupObj = new RT::Group($currentUser);
my $queueObj = new RT::Queue($currentUser);

# Load our RT queue (use one of the two indented snippets here)
# For Global permissions, put $RT::System in the queue object.  
($status, $msg) = $queueObj = $RT::System;
$status or die(Error loading \$RT::System: .$msg.\n);

# For semi-global permissions, you can use General for the queue name 
if you're not going global
($status, $msg) = $queueObj-Load($queueName);
$status or die(Error loading RT queue \$queueName\);

# Load the system internal group (use everyone for $groupname)
($status, $msg) = $groupObj-LoadSystemInternalGroup($groupName);
$status or die(Error loading RT System group \$groupName\\nInput 
File line $line:\n $_\n\nRT Error: .$msg.\n);

# Actually grant the right (Use ReplyToTicket or whatever for $rightName
# And use RevokeRight if you want to revoke instead of grant)
($status, $msg) = $groupObj-PrincipalObj-GrantRight(
Right = $rightName,
Object = $queueObj);

print $status ? Granting right \$rightName\ to group \$groupName\ on 
queue \$queueName\\n
: Group \$groupName\ on queue \$queueName\ already had right 
\$rightName\\n;
--/snip--

That should be good enough to get you started. Like I said, I'm not sure if you 
can just say Everyone @ Global - ReplyToTicket, but if you can, this should 
do it for you. If that ACL doesn't work, though, I'm not quite sure what to do 
for you.

Also, in case the snippet wrapped, I have it on pastebin at 
http://pastebin.com/cQxCMYsZ

Happy trails,
Johnathan

On Apr 14, 2011, at 3:45 PM, Sukhwinder Romana wrote:

 Hi Johnathan,
 
 I came across your post on 
 http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg24131.html 
 regarding perl api for setting global group rights. I'm having some issues 
 with giving the Everyone group permissions to CreateTicket and ReplyToTicket 
 globally. Do you happen to have a snippet of code that would work for this?
 
 Thanks.

--
Johnathan Bell
Internet System Administrator, Baker College

Office Hours: 7A-4P Eastern, M-F

[rt-users] Request Tracker URL http vs https

[Bunker, Robert]

RT_SiteConfig.pm contains:

Set( $WebDomain, 'domain.com' );
Set($WebPath, /requesttracker);
Set($WebPort, 8010);
Set($rtname , domain.com);
Set($Organization , domain.com);
Set($WebBaseURL,https://domain.com:8010;);

So I use BIG-IP to do SSL so apache is all standard unencrypted http
traffic.

My external access is https://domain.com:8010/requesttracker/

This forwards to the local RT install
http://local.com:8010/requesttracker/ (transparently to the end-user of
course)

This works but when performing certain functions such as just logging
in, the app then directs to http://domain.com:8010/requesttracker/ which
doesn't work.  If I flag the url in the browser address bar with https
it's fine and I load the dashboard fine.

When I logout or try to log in with wrong credentials it doesn't break
and sticks with the https/8010 scheme.

What I want to do is make sure RT is always directing to https/8010 but
I must not have it configured correctly.

Any assistance would be appreciated.

-Rob

[rt-users] Request Tracker Adding Users Issue

[Peter]

Hello, I am getting this error when trying to create new user in Request Tracker
in the gui login..

Can't call method Disabled on an undefined value at
/opt/rt3.9.6/bin/../lib/RT/User_Overlay.pm line 1062.  Can someone
help?...thanks in advance

[rt-users] Request Tracker customisation

[Georghy]

Hi folks,
we have set up a RT webserver and we are searching for a way to change 
some default behaviour.
My boss want me to have several E-mails for one customer it seems I had 
to use RT Extension MergeUsers to do this

or can you tell me an other way ?
Is this Extension really helpfull within my situation ?

We also want to deactivate some information showed on the client 
selfservice, for exemple change status information

and reminder are not relevant for our customer
Do you know a way to do that ? (disabling scrips I guess but I can't 
find out wich one)


Thanks for all your help

--
Cordialement / Greetings


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] Request Tracker customisation

[Joop]

Georghy wrote:


We also want to deactivate some information showed on the client 
selfservice, for exemple change status information

and reminder are not relevant for our customer
Do you know a way to do that ? (disabling scrips I guess but I can't 
find out wich one)
Search the wiki and/or the mailinglist rt-users for SkipTransaction. 
Further read the wiki about cleanly modifying RT.


Regards,

Joop


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] Request Tracker customisation

[Lars Kristian Klykken]

 My boss want me to have several E-mails for one customer it seems I
 had to use RT Extension MergeUsers to do this
 or can you tell me an other way ?
 Is this Extension really helpfull within my situation ?

We have several mail aliases for our users in LDAP. I use MergeUsers together 
with my own script to autocreate every internal mailadress in LDAP, and merge 
the users together so that mail to/from any of these mailaliases are linked to 
the proper RT user.

So yes, MergeUsers is helpful when users have 1 mail address.

.../Bosse
-- 
Lars Kristian (Bosse) Klykken, Senior Engineer
Server Operations / IT Division
Norwegian Meteorological Institute
http://met.no - http://yr.no

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Request Tracker customisation

[Lars Kristian Klykken]

Please reply to all when you are answering list messages.

  So yes, MergeUsers is helpful when users have 1 mail address.

 Is it easy to use ?

Well, yes, but you should just try it out on your test server and make up your 
own opinion.

 I must have a LDAP server or is it not necessary ?

Not at all, I was just giving you a different perspective to its usage.

.../Bosse

Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Request Tracker customisation

[Georghy]

Lars Kristian Klykken a écrit :

Please reply to all when you are answering list messages.

  

So yes, MergeUsers is helpful when users have 1 mail address.
  

Is it easy to use ?



Well, yes, but you should just try it out on your test server and make up your 
own opinion.

  

I must have a LDAP server or is it not necessary ?



Not at all, I was just giving you a different perspective to its usage.

.../Bosse

  

thanks for all your answer I'll try it and give you my feedback

--
Cordialement / Greetings


Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Re: [rt-users] Request Resolve approval customization?

[Ken Crocker]

Mike,

For us, our owners ARE the ones that work on a ticket and resolve it 
when it is complete. We also have added a couple new ticket status 
values (pending QA  QA approvd) that allow us to write scrips to send 
notifications when those tickets get those values. When the Owner 
changes the values to pending QA a notification is sent out to the QA 
tester who then tests and later does a Reply to the ticket from that 
Email to say whether the test passed or failed. If it passed, the ticket 
history shows that notification and now the owner can resolve the 
ticket. Anyway, that's how we do it. I'm sure you could write a scrip 
using a Custom Field or something to send out a notice or automatically 
resolve the ticket.

Kenn
LBNL

On 2/4/2010 11:58 AM, Mike Johnson wrote:
 Greetings all,

 I'm curious if anyone has written, or if you have stumbled across an 
 extension that would put the functionality in that an owner can request a 
 ticket to be resolved.

 I have seen some incident tracking systems that the support person would 
 basically set the ticket to I think it's done and that would notify the 
 requestor who could confirm and it would resolve the ticket.

 RT can handle this through a manual process, I'm just curious if anyone went 
 and wrote something that would handle this through email?

 I can already think of a way to do it should you customize the customer 
 interface to RT...

 This just popped into my head and thought I'd see what the list had to offer.

 Thanks!


 Mike Johnson
 Datatel Programmer/Analyst
 Northern Ontario School of Medicine
 955 Oliver Road
 Thunder Bay, ON   P7B 5E1
 Phone: (807) 766-7331
 Email: mike.john...@normed.ca
 Technology assistance: email nosmhelpd...@normed.ca 
 Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat 
 holidays: 
 Off campus toll free 1 (800) 461-8777, option 8, or locally either 
 (705) 662-7120 or (807) 766-7500


 ___
 http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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 Commercial support: sa...@bestpractical.com

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 Buy a copy at http://rtbook.bestpractical.com

   
___
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Washington DC, USA - Oct 25  26

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Buy a copy at http://rtbook.bestpractical.com

[rt-users] Request Resolve approval customization?

[Mike Johnson]

Greetings all,

I'm curious if anyone has written, or if you have stumbled across an extension 
that would put the functionality in that an owner can request a ticket to be 
resolved.

I have seen some incident tracking systems that the support person would 
basically set the ticket to I think it's done and that would notify the 
requestor who could confirm and it would resolve the ticket.

RT can handle this through a manual process, I'm just curious if anyone went 
and wrote something that would handle this through email?

I can already think of a way to do it should you customize the customer 
interface to RT...

This just popped into my head and thought I'd see what the list had to offer.

Thanks!


Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.john...@normed.ca
Technology assistance: email nosmhelpd...@normed.ca 
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays: 
Off campus toll free 1 (800) 461-8777, option 8, or locally either 
(705) 662-7120 or (807) 766-7500


___
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Community help: http://wiki.bestpractical.com
Commercial support: sa...@bestpractical.com

2010 RT Training Sessions!
San Francisco, CA, USA - Feb 22  23
Dublin, Ireland - Mar 15  16
Boston, MA, USA - April 5  6
Washington DC, USA - Oct 25  26

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[rt-users] Request for RT briefing/demo slide deck

[Allen]

 Has anybody briefed their employer about what/how RT works and why it is a 
 good option to move to this particular product?  I'm going to be giving a 
 briefing about RT tomorrow and am currently coming up with some slides 
 however if there is someone out there who wouldn't mind sending along what 
 they've already done it may help speed up the process.

 Thank you,
 Drew

Drew,

If your organization is handling issues for customers than you have to
have a management system that helps you accomplish all that work in an
organized manner. You could write it on paper, but software is better,
multiuser and more updateable. There are more expensive software that
you an buy, like Track It but RT is widely used by thousands of
orgs, many of them somewhat famous in their own right )MIT, NASA,
Merril Lynch, etc). And RT is open source, which means if you want to
change how it looks or works, it is not too hard to do.

If you are not using a tracking system now, then you are probably
wasting resources having multiple people work on the same issue at the
same time without knowing what each other is doing, answering people
for the same questions and maybe giving them different or
contradictory answers, wasting time waiting for some dealer person
to assign tasks to people instead of people being able to go see where
tasks are created and take them right away.

The first chapter of the RT Essentials O'Reilly book has a much more
in depth explanation of why any ticketing system is necessary when
more than a few people are trying to handle issues for more than a few
customers. Some of it can even be read online for free, just search
google. I asked my company to buy me one and they did.

A
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Re: [rt-users] Request for RT briefing/demo slide deck

[David Griffith]

On Mon, 5 Oct 2009, Allen wrote:

Has anybody briefed their employer about what/how RT works and why it 
is a good option to move to this particular product?  I'm going to be 
giving a briefing about RT tomorrow and am currently coming up with 
some slides however if there is someone out there who wouldn't mind 
sending along what they've already done it may help speed up the 
process.


[replying to Drew]

I was specifically asked to come up with a trouble ticket system.  My 
approach was to install RT on my workstation, start some demo trouble 
tickets, and walk the IT manager through tracking things.  He instantly 
liked it.  Were I in your position, I'd install RT on my laptop and 
interact with the system right in front of everyone.


--
David Griffith
dgri...@cs.csubak.edu

A: Because it fouls the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
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Re: [rt-users] Request for RT briefing/demo slide deck

[Jerrad Pierce]

I used the first two chapters from RT Essentials to make the case,
they're geared towards a general audience.

I also like to use the analogy of RT as shared webmail boxes.
It seems to be something that non-technical folk can get their
heads around if you make it clear that different people can see
different boxes, and that it allows for auditing/ease of access by
someone filling in when the ticket owner is indisposed (sick,
vacation, hit by a bus).

The test queue in the best practical's RT was what I used to show
the general features.
-- 
Cambridge Energy Alliance: Save money. Save the planet.
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[rt-users] Request for RT briefing/demo slide deck

[Hayes, Drew R.]

Hello All,

Has anybody briefed their employer about what/how RT works and why it is a good 
option to move to this particular product?  I'm going to be giving a briefing 
about RT tomorrow and am currently coming up with some slides however if there 
is someone out there who wouldn't mind sending along what they've already done 
it may help speed up the process.

Thank you,
Drew

___
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Network and Systems Engineer
Advanced Technical Computing Center
703.983.5595 (office)
703.983.7228 (Lab)
drha...@mitre.orgmailto:drha...@mitre.org

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[rt-users] Request Tracker with sSMTP

[Allen Chen]

Hi, I am trying to configure rt with sSMTP. I couldn't find any
documentation on this anywhere...Is this possible? If so, how?

Thanks

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Re: [rt-users] request tracker

[Nicolas Chuche]

 i need some document on french about installing and using request tracker

google is your friend :

http://articles.mongueurs.net/magazines/linuxmag80.html
http://articles.mongueurs.net/magazines/linuxmag81.html
http://articles.mongueurs.net/magazines/linuxmag82.html

Those articles are 2 years old but should help.
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[rt-users] request for feedback on a patch for RT 3.6.4

[Ruslan Zakirov]

Hi, brave users of RT 3.6.4.

In the mentioned version of RT I changed SQL queries we generate to
searches tickets by watchers(requestors, cc or admicc). Logic of those
queries is better now. However, I've broken performance of queries
like Requestor = 'X' OR Owner = 'Y', Requestor = X OR Status = 'Y'
and most probably other where condition on watcher is joined with
another condition using OR aggregator.

We have two ways to fix the problem. I sent one patch already to the
list, but we really need more feedback (positive or negative) to make
right choice, so I post it again.

Please do the following steps to collect feedback I need.
1) build a query (see above) in the query builder using sane values
for your setup
2) execute search and wait for results, we expect it to be very slow,
so you shouldn't wait to much
3) apply the patch
cd /opt/rt3;
cat /path/to/the/patch | patch -p0
4) stop and start web server
5) try search again

Send feedback. People who know how to deal with slow-logs, explain are
more than welcome to send additional info, but even if you don't know
how to deal with those it's ok, just send description of the system
behavior and wallclock timings.

6) revert patch
cat /path/to/the/patch | patch -p0 -R
7) stop and start web server


-- 
Best regards, Ruslan.
=== lib/RT/Tickets_Overlay.pm
==
--- lib/RT/Tickets_Overlay.pm	(revision 5413)
+++ lib/RT/Tickets_Overlay.pm	(local)
@@ -854,6 +854,8 @@
 $self-_OpenParen;
 if ( $op =~ /^IS(?: NOT)?$/ ) {
 my $group_members = $self-_GroupMembersJoin( GroupsAlias = $groups );
+# to avoid joining the table Users into the query, we just join GM
+# and make sure we don't match records where group is member of itself
 $self-SUPER::Limit(
 LEFTJOIN   = $group_members,
 FIELD  = 'GroupId',
@@ -954,16 +956,26 @@
 );
 }
 
-$self-_SQLLimit(
-ALIAS = $users,
-FIELD = $rest{SUBKEY},
-VALUE = $value,
-OPERATOR  = $op,
-CASESENSITIVE = 0,
+# we join users table without adding some join condition between tables,
+# the only conditions we have are conditions on the table iteslf,
+# for example Users.EmailAddress = 'x'. We should add this condition to
+# the top level of the query and bundle it with another similar conditions,
+# for example Users.EmailAddress = 'x' OR Users.EmailAddress = 'Y'.
+# To achive this goal we use own SUBCLAUSE for conditions on the users table.
+$self-SUPER::Limit(
 %rest,
+SUBCLAUSE   = '_sql_u_watchers_'. $users,
+ALIAS   = $users,
+FIELD   = $rest{'SUBKEY'},
+VALUE   = $value,
+OPERATOR= $op,
+CASESENSITIVE   = 0,
 );
+# A condition which ties Users and Groups (role groups) is a left join condition
+# of CachedGroupMembers table. To get correct results of the query we check
+# if there are matches in CGM table or not using 'cgm.id IS NOT NULL'.
 $self-_SQLLimit(
-ENTRYAGGREGATOR = 'AND',
+%rest,
 ALIAS   = $group_members,
 FIELD   = 'id',
 OPERATOR= 'IS NOT',
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Re: [rt-users] request for feedback on a patch for RT 3.6.4

[James Moseley]

For me, this patch has worked perfectly.  Right after my upgrade to 3.6.4,
I had posted to this list regarding search timeouts when using AdminCC or
CC searches, but got no response.  Eventually, other folks started to have
the same problem and as it turns out, it's only when using the 'OR'
aggregator.  It would have helped to have posted the actual search, I
agree.  Anyway, here's an example search that after four minutes timed out
*before* the patch was applied:

(  Status = 'new' OR Status = 'open' ) AND  (  Cc.Name = 'user' OR
AdminCc.Name = 'user' )

After applying the patch, the same search takes 1 second.  This with a
database of around 14,000 tickets.


James Moseley




   
 Ruslan Zakirov  
 [EMAIL PROTECTED] 
 l.com To 
 Sent by:  RT users  
 rt-users-bounces@ rt-users@lists.bestpractical.com  
 lists.bestpractic  cc 
 al.com
   Subject 
   [rt-users] request for feedback on  
 08/03/2007 11:25  a patch for RT 3.6.4
 AM
   
   
   
   
   




Hi, brave users of RT 3.6.4.

In the mentioned version of RT I changed SQL queries we generate to
searches tickets by watchers(requestors, cc or admicc). Logic of those
queries is better now. However, I've broken performance of queries
like Requestor = 'X' OR Owner = 'Y', Requestor = X OR Status = 'Y'
and most probably other where condition on watcher is joined with
another condition using OR aggregator.

We have two ways to fix the problem. I sent one patch already to the
list, but we really need more feedback (positive or negative) to make
right choice, so I post it again.

Please do the following steps to collect feedback I need.
1) build a query (see above) in the query builder using sane values
for your setup
2) execute search and wait for results, we expect it to be very slow,
so you shouldn't wait to much
3) apply the patch
cd /opt/rt3;
cat /path/to/the/patch | patch -p0
4) stop and start web server
5) try search again

Send feedback. People who know how to deal with slow-logs, explain are
more than welcome to send additional info, but even if you don't know
how to deal with those it's ok, just send description of the system
behavior and wallclock timings.

6) revert patch
cat /path/to/the/patch | patch -p0 -R
7) stop and start web server


--
Best regards, Ruslan.
(See attached file: 3.6-searches_by_watchers_performance_fix.patch)
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3.6-searches_by_watchers_performance_fix.patch
Description: Binary data
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Re: [rt-users] request for feedback on a patch for RT 3.6.4

[Kenneth Crocker]

Ruslan,


	We just installed 3.6.4 in our test environment and have found a few 
problems with the Query:


	1) Although OwnerName appears as a field to display, it is not 
included into the choices for a sort. Custom.Owner doesn't work worth 
a  [EMAIL PROTECTED]^%.

2) The highly-touted sort by custom field feature doesn't work, At 
ALL.
	3) When deleting fields from the default display of choices, we must do 
so one field at a time. Very time-consuming and ANNOYING! Why can't we 
just highlight the ones we want to delete (like the ones we choose to 
add from the left side) and do it in one swell foop (he he).


	On Reminders; we think it would be REALLY convenient for Reminders to 
automatically resolve if the ticket they are linked to gets resolved. 
Actually, we can't think of a reason to NOT have done this in the origin 
design.


	So, other than having to re-login the first time we try to do something 
after the initial sign on, AND the above-mentioned problems with query, 
we like it just fine (come on in! The water is just iineee 
-  an old Cosby joke).

Are there any fixes (for any of the above) about ready to implement?


Kenn
LBNL

Ruslan Zakirov wrote:

Hi, brave users of RT 3.6.4.

In the mentioned version of RT I changed SQL queries we generate to
searches tickets by watchers(requestors, cc or admicc). Logic of those
queries is better now. However, I've broken performance of queries
like Requestor = 'X' OR Owner = 'Y', Requestor = X OR Status = 'Y'
and most probably other where condition on watcher is joined with
another condition using OR aggregator.

We have two ways to fix the problem. I sent one patch already to the
list, but we really need more feedback (positive or negative) to make
right choice, so I post it again.

Please do the following steps to collect feedback I need.
1) build a query (see above) in the query builder using sane values
for your setup
2) execute search and wait for results, we expect it to be very slow,
so you shouldn't wait to much
3) apply the patch
cd /opt/rt3;
cat /path/to/the/patch | patch -p0
4) stop and start web server
5) try search again

Send feedback. People who know how to deal with slow-logs, explain are
more than welcome to send additional info, but even if you don't know
how to deal with those it's ok, just send description of the system
behavior and wallclock timings.

6) revert patch
cat /path/to/the/patch | patch -p0 -R
7) stop and start web server






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Re: [rt-users] request for feedback on a patch for RT 3.6.4

[Roy El-Hames]

Rus;

Just applied the patch a query similar to the below:
- before the patch I stopped  it after 3 minutes no results,
- after the patch it returned the correct results within seconds ..

Regards;
Roy


James Moseley wrote:


(  Status = 'new' OR Status = 'open' ) AND  (  Cc.Name = 'user' OR
AdminCc.Name = 'user' )

After applying the patch, the same search takes 1 second.  This with a
database of around 14,000 tickets.


James Moseley




   
 Ruslan Zakirov  
 [EMAIL PROTECTED] 
 l.com To 
 Sent by:  RT users  
 rt-users-bounces@ rt-users@lists.bestpractical.com  
 lists.bestpractic  cc 
 al.com
   Subject 
   [rt-users] request for feedback on  
 08/03/2007 11:25  a patch for RT 3.6.4
 AM
   
   
   
   
   





Hi, brave users of RT 3.6.4.

In the mentioned version of RT I changed SQL queries we generate to
searches tickets by watchers(requestors, cc or admicc). Logic of those
queries is better now. However, I've broken performance of queries
like Requestor = 'X' OR Owner = 'Y', Requestor = X OR Status = 'Y'
and most probably other where condition on watcher is joined with
another condition using OR aggregator.

We have two ways to fix the problem. I sent one patch already to the
list, but we really need more feedback (positive or negative) to make
right choice, so I post it again.

Please do the following steps to collect feedback I need.
1) build a query (see above) in the query builder using sane values
for your setup
2) execute search and wait for results, we expect it to be very slow,
so you shouldn't wait to much
3) apply the patch
cd /opt/rt3;
cat /path/to/the/patch | patch -p0
4) stop and start web server
5) try search again

Send feedback. People who know how to deal with slow-logs, explain are
more than welcome to send additional info, but even if you don't know
how to deal with those it's ok, just send description of the system
behavior and wallclock timings.

6) revert patch
cat /path/to/the/patch | patch -p0 -R
7) stop and start web server


--
Best regards, Ruslan.
(See attached file: 3.6-searches_by_watchers_performance_fix.patch)
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Re: [rt-users] request for feedback on a patch for RT 3.6.4

[Ruslan Zakirov]

Kenneth, don't you know that sending unrelated things to a thread on
mailing lists is very bad habit. Sorry, but I ignore this mail as it
has nothing to do with the patch.

On 8/3/07, Kenneth Crocker [EMAIL PROTECTED] wrote:
 Ruslan,


 We just installed 3.6.4 in our test environment and have found a few
 problems with the Query:

 1) Although OwnerName appears as a field to display, it is not
 included into the choices for a sort. Custom.Owner doesn't work worth
 a  [EMAIL PROTECTED]^%.
 2) The highly-touted sort by custom field feature doesn't work, At 
 ALL.
 3) When deleting fields from the default display of choices, we must 
 do
 so one field at a time. Very time-consuming and ANNOYING! Why can't we
 just highlight the ones we want to delete (like the ones we choose to
 add from the left side) and do it in one swell foop (he he).

 On Reminders; we think it would be REALLY convenient for Reminders to
 automatically resolve if the ticket they are linked to gets resolved.
 Actually, we can't think of a reason to NOT have done this in the origin
 design.

 So, other than having to re-login the first time we try to do 
 something
 after the initial sign on, AND the above-mentioned problems with query,
 we like it just fine (come on in! The water is just iineee
 -  an old Cosby joke).
 Are there any fixes (for any of the above) about ready to implement?


 Kenn
 LBNL

 Ruslan Zakirov wrote:
  Hi, brave users of RT 3.6.4.
 
  In the mentioned version of RT I changed SQL queries we generate to
  searches tickets by watchers(requestors, cc or admicc). Logic of those
  queries is better now. However, I've broken performance of queries
  like Requestor = 'X' OR Owner = 'Y', Requestor = X OR Status = 'Y'
  and most probably other where condition on watcher is joined with
  another condition using OR aggregator.
 
  We have two ways to fix the problem. I sent one patch already to the
  list, but we really need more feedback (positive or negative) to make
  right choice, so I post it again.
 
  Please do the following steps to collect feedback I need.
  1) build a query (see above) in the query builder using sane values
  for your setup
  2) execute search and wait for results, we expect it to be very slow,
  so you shouldn't wait to much
  3) apply the patch
  cd /opt/rt3;
  cat /path/to/the/patch | patch -p0
  4) stop and start web server
  5) try search again
 
  Send feedback. People who know how to deal with slow-logs, explain are
  more than welcome to send additional info, but even if you don't know
  how to deal with those it's ok, just send description of the system
  behavior and wallclock timings.
 
  6) revert patch
  cat /path/to/the/patch | patch -p0 -R
  7) stop and start web server
 
 
 
 
  
 
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-- 
Best regards, Ruslan.
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[rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

[Tom Harney]

Hello,

I downloaded the 3.0.12 Installer for Windows from 
http://p4.elixus.org/dist/ per the instuctions on the Wiki.


Everything works great with the exception of fetchmail.  I have been 
doing some digging through the archives and everything told me to update 
the cygwin dll and I did.  I also gave Everyone Global permission to 
Create a Ticket.  However, I'm still receiving this error message.


reading message [EMAIL PROTECTED]@mail.nyc10.simplicato.com:1 of 2 (4718
octets) ..fetchmail: SIGPIPE thrown from an MDA or a stream socket error
fetchmail: socket error while delivering to SMTP host 
mail.nyc10.simplicato.com

fetchmail: Query status=2 (SOCKET)
fetchmail: sleeping at Sat Dec 16 17:33:53 2006

I tried to execute fetchmail from the command prompt but I still 
couldn't determine the cause of the error.  What I'm confused about is 
the part in the error message while delivering to SMTP.  I thought it 
was supposed to retrieve the message and then pass it to the rt-mailgate 
process so that it dumps it into the database.   Is there an outgoing 
port that needs to be open other than port 110 for POP3?


Something else that may be causing a problem is the fact I'm running IIS 
SMTP service on port 25.  Could that be conflicting somehow with 
fetchmail? 


Here's what's in my rt-mailgate.conf file:
poll mail.nyc10.simplicato.com proto pop3:
username [EMAIL PROTECTED] password * mda 
c:/Progra~1/OurInternet/Common/perl/bin/perl.exe 
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url 
http://localhost:8284/ --queue General --action correspond


I understand this version of RT is quite old, I believe the current 
version is 3.6.1?  Should I do an upgrade of RT to the current version?  
I'm not sure what kind of impact that would have in a Windows 
environment but I would assume little since it's written in PERL.


I'm just stuck and I've run out of options.  Any insights would be 
appreciated immensely.


Thanks,
Tom

*Tom Harney*
/*Information Technology Manager*/
Connected Learning Network
323 W Broadway, Suite 400
Louisville,  KY  40202
PHONE:  (502) 583-0083, Ext. 4389
FAX: (502) 583-0092
EMAIL: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
CORPORATE WEBSITE: www.connectedlearning.net 
http://www.connectedlearning.net




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Re: [rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

[Tom Harney]

Installing Cygwin solved the problem!

I found the answer in this message

http://archives.free.net.ph/message/20040608.215758.3c0edc42.en.html

*Tom Harney*
/*Information Technology Manager*/
Connected Learning Network
323 W Broadway, Suite 400
Louisville,  KY  40202
PHONE:  (502) 583-0083, Ext. 4389
FAX: (502) 583-0092
EMAIL: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED]
CORPORATE WEBSITE: www.connectedlearning.net 
http://www.connectedlearning.net




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is for the sole use of the intended recipient(s) and may contain
confidential and privileged information. Any unauthorized review, use,
disclosure or distribution is prohibited. If you are not the intended
recipient, please contact the sender by reply e-mail and destroy all
copies of the original message.



Tom Harney wrote:

Hello,

I downloaded the 3.0.12 Installer for Windows from 
http://p4.elixus.org/dist/ per the instuctions on the Wiki.


Everything works great with the exception of fetchmail.  I have been 
doing some digging through the archives and everything told me to 
update the cygwin dll and I did.  I also gave Everyone Global 
permission to Create a Ticket.  However, I'm still receiving this 
error message.


reading message [EMAIL PROTECTED]@mail.nyc10.simplicato.com:1 of 2 (4718
octets) ..fetchmail: SIGPIPE thrown from an MDA or a stream socket error
fetchmail: socket error while delivering to SMTP host 
mail.nyc10.simplicato.com

fetchmail: Query status=2 (SOCKET)
fetchmail: sleeping at Sat Dec 16 17:33:53 2006

I tried to execute fetchmail from the command prompt but I still 
couldn't determine the cause of the error.  What I'm confused about is 
the part in the error message while delivering to SMTP.  I thought 
it was supposed to retrieve the message and then pass it to the 
rt-mailgate process so that it dumps it into the database.   Is there 
an outgoing port that needs to be open other than port 110 for POP3?


Something else that may be causing a problem is the fact I'm running 
IIS SMTP service on port 25.  Could that be conflicting somehow with 
fetchmail? 


Here's what's in my rt-mailgate.conf file:
poll mail.nyc10.simplicato.com proto pop3:
username [EMAIL PROTECTED] password * mda 
c:/Progra~1/OurInternet/Common/perl/bin/perl.exe 
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url 
http://localhost:8284/ --queue General --action correspond


I understand this version of RT is quite old, I believe the current 
version is 3.6.1?  Should I do an upgrade of RT to the current 
version?  I'm not sure what kind of impact that would have in a 
Windows environment but I would assume little since it's written in PERL.


I'm just stuck and I've run out of options.  Any insights would be 
appreciated immensely.


Thanks,
Tom

*Tom Harney*
/*Information Technology Manager*/
Connected Learning Network
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[rt-users] Request.* doesn't exist?

[Phil Dibowitz]

If I try to create a new search with Requestor _anything_ (Requestor
Realname, Requestor Email, etc.), then I get an error:

 Results
 Unknown field: Requestor.EmailAddress

RT 3.6.1
Perl 5.8.4

Nothing interesting in the logs other than the usual unitialized values
warnings.

-- 
Phil Dibowitz
P: 310-360-2330 C: 213-923-5115
Unix Admin, Ticketmaster.com

Never write it in C if you can do it in 'awk';
 Never do it in 'awk' if 'sed' can handle it;
 Never use 'sed' when 'tr' can do the job;
 Never invoke 'tr' when 'cat' is sufficient;
 Avoid using 'cat' whenever possible -- Taylor's Laws of Programming




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Re: [rt-users] Request.* doesn't exist?

[Ruslan Zakirov]

try the latest release candidate of 3.6.2.

On 12/16/06, Phil Dibowitz [EMAIL PROTECTED] wrote:

If I try to create a new search with Requestor _anything_ (Requestor
Realname, Requestor Email, etc.), then I get an error:

 Results
 Unknown field: Requestor.EmailAddress

RT 3.6.1
Perl 5.8.4

Nothing interesting in the logs other than the usual unitialized values
warnings.

--
Phil Dibowitz
P: 310-360-2330 C: 213-923-5115
Unix Admin, Ticketmaster.com

Never write it in C if you can do it in 'awk';
 Never do it in 'awk' if 'sed' can handle it;
 Never use 'sed' when 'tr' can do the job;
 Never invoke 'tr' when 'cat' is sufficient;
 Avoid using 'cat' whenever possible -- Taylor's Laws of Programming




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--
Best regards, Ruslan.
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