Re: [rt-users] rt-mailgate Unknown encoding 'charset=utf-8'
This happens when email has encoding defined, but it's not correct value. Newer versions convert such cases to application/octet-stream. Change is in 4.0.9rc1. On Fri, Apr 5, 2013 at 6:00 AM, charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar wrote: Hi, I've been running rt-mailgate to download my emails and today I started getting this error message on the fetchmail log. RT server error. The RT server which handled your email did not behave as expected. It said: Unknown encoding 'charset=utf-8' at /data/rt4/sbin/../lib/RT/I18N.pm line 542. Stack: [/usr/local/share/perl5/Carp.pm:100] [/usr/local/lib64/perl5/Encode.pm:188] [/data/rt4/sbin/../lib/RT/I18N.pm:542] [/data/rt4/sbin/../lib/RT/I18N.pm:214] [/data/rt4/sbin/../lib/RT/I18N.pm:210] [/data/rt4/sbin/../lib/RT/EmailParser.pm:282] [/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433] [/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] This is my configuration on the RT_Config.pm: Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii)); There is no configuration for this parameter on the RT_SiteConfig.pm. RT Version: 4.0.8 Do you know why this might happen? Thank you, Charly -- Best regards, Ruslan.
Re: [rt-users] rt-mailgate Unknown encoding 'charset=utf-8'
Thank you for your answer. 1. Do you know if the tickets are still created? I wanted to validate it but we receive hundreds of emails per hour and it's difficult for me to do follow up. 2. If I update to 4.0.10 this will be solved? Thank you for your help. De: Ruslan Zakirov r...@bestpractical.com Para: charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar CC: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com Enviado: viernes, 5 de abril de 2013 5:04 Asunto: Re: [rt-users] rt-mailgate Unknown encoding 'charset=utf-8' This happens when email has encoding defined, but it's not correct value. Newer versions convert such cases to application/octet-stream. Change is in 4.0.9rc1. On Fri, Apr 5, 2013 at 6:00 AM, charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar wrote: Hi, I've been running rt-mailgate to download my emails and today I started getting this error message on the fetchmail log. RT server error. The RT server which handled your email did not behave as expected. It said: Unknown encoding 'charset=utf-8' at /data/rt4/sbin/../lib/RT/I18N.pm line 542. Stack: [/usr/local/share/perl5/Carp.pm:100] [/usr/local/lib64/perl5/Encode.pm:188] [/data/rt4/sbin/../lib/RT/I18N.pm:542] [/data/rt4/sbin/../lib/RT/I18N.pm:214] [/data/rt4/sbin/../lib/RT/I18N.pm:210] [/data/rt4/sbin/../lib/RT/EmailParser.pm:282] [/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433] [/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] This is my configuration on the RT_Config.pm: Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii)); There is no configuration for this parameter on the RT_SiteConfig.pm. RT Version: 4.0.8 Do you know why this might happen? Thank you, Charly -- Best regards, Ruslan.
Re: [rt-users] rt-mailgate Unknown encoding 'charset=utf-8'
On Fri, Apr 5, 2013 at 4:25 PM, charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar wrote: Thank you for your answer. 1. Do you know if the tickets are still created? I wanted to validate it but we receive hundreds of emails per hour and it's difficult for me to do follow up. no, tickets are not created 2. If I update to 4.0.10 this will be solved? yes. Thank you for your help. -- *De:* Ruslan Zakirov r...@bestpractical.com *Para:* charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar *CC:* rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com *Enviado:* viernes, 5 de abril de 2013 5:04 *Asunto:* Re: [rt-users] rt-mailgate Unknown encoding 'charset=utf-8' This happens when email has encoding defined, but it's not correct value. Newer versions convert such cases to application/octet-stream. Change is in 4.0.9rc1. On Fri, Apr 5, 2013 at 6:00 AM, charlyc...@yahoo.com.ar charlyc...@yahoo.com.ar wrote: Hi, I've been running rt-mailgate to download my emails and today I started getting this error message on the fetchmail log. RT server error. The RT server which handled your email did not behave as expected. It said: Unknown encoding 'charset=utf-8' at /data/rt4/sbin/../lib/RT/I18N.pm line 542. Stack: [/usr/local/share/perl5/Carp.pm:100] [/usr/local/lib64/perl5/Encode.pm:188] [/data/rt4/sbin/../lib/RT/I18N.pm:542] [/data/rt4/sbin/../lib/RT/I18N.pm:214] [/data/rt4/sbin/../lib/RT/I18N.pm:210] [/data/rt4/sbin/../lib/RT/EmailParser.pm:282] [/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433] [/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] This is my configuration on the RT_Config.pm: Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii)); There is no configuration for this parameter on the RT_SiteConfig.pm. RT Version: 4.0.8 Do you know why this might happen? Thank you, Charly -- Best regards, Ruslan. -- Best regards, Ruslan.
[rt-users] rt-mailgate Unknown encoding 'charset=utf-8'
Hi, I've been running rt-mailgate to download my emails and today I started getting this error message on the fetchmail log. RT server error. The RT server which handled your email did not behave as expected. It said: Unknown encoding 'charset=utf-8' at /data/rt4/sbin/../lib/RT/I18N.pm line 542. Stack: [/usr/local/share/perl5/Carp.pm:100] [/usr/local/lib64/perl5/Encode.pm:188] [/data/rt4/sbin/../lib/RT/I18N.pm:542] [/data/rt4/sbin/../lib/RT/I18N.pm:214] [/data/rt4/sbin/../lib/RT/I18N.pm:210] [/data/rt4/sbin/../lib/RT/EmailParser.pm:282] [/data/rt4/sbin/../lib/RT/Interface/Email.pm:1433] [/data/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] This is my configuration on the RT_Config.pm: Set(@EmailInputEncodings, qw(utf-8 iso-8859-1 us-ascii)); There is no configuration for this parameter on the RT_SiteConfig.pm. RT Version: 4.0.8 Do you know why this might happen? Thank you, Charly
