Re: [rt-users] Ranking in RT
On 08/25/2011 09:27 PM, Jain Jacob wrote: We are trying to set up ranking for tickets (should be unique) in a particular queue. Is there a way to implement this with custom field or with any other method. Any suggestion will be appreciated. You'll have to explain more what you mean. It sounds like maybe you just want a clever use of priority or dates. You can, of course, create a ticket custom field named Ranking and do what you'd like with it. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Ranking in RT
Hi Thomas, Thank you for your reply. We need to implement straight ranking for tickets in a particular queue. In other words the value should be unique for each ticket in a particular queue. Suppose if we use custom field to rank the tickets how we can ensure that the value we enter is unique for that queue and not repeated. Please let me know if you need further details. Thanks, Jain Jacob From: Thomas Sibley t...@bestpractical.com To: rt-users@lists.bestpractical.com Date: 08/26/2011 09:09 AM Subject: Re: [rt-users] Ranking in RT On 08/25/2011 09:27 PM, Jain Jacob wrote: We are trying to set up ranking for tickets (should be unique) in a particular queue. Is there a way to implement this with custom field or with any other method. Any suggestion will be appreciated. You'll have to explain more what you mean. It sounds like maybe you just want a clever use of priority or dates. You can, of course, create a ticket custom field named Ranking and do what you'd like with it. Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Ranking in RT
Jain, Like Thomas said, you'd have to create your own CF. you would then need to implement some sort of Cron job to evaluate (you would have to determine some sort of ranking criteria) them ALL on a regular basis since the ranking value for each might have to be modified based on the criteria. How often it runs would also be up to you, nightly? Kenn LBNL On Thu, Aug 25, 2011 at 6:27 PM, Jain Jacob jain.ja...@sherwin.com wrote: Hi Everyone, We are trying to set up ranking for tickets (should be unique) in a particular queue. Is there a way to implement this with custom field or with any other method. Any suggestion will be appreciated. RT 3.8.8 Thanks, Jain Jacob RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA — October 18 19, 2011 * Washington DC, USA — October 31 November 1, 2011 * Melbourne VIC, Australia — November 28 29, 2011 * Barcelona, Spain — November 28 29, 2011 RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
Re: [rt-users] Ranking in RT
On Fri, Aug 26, 2011 at 12:12:41PM -0400, Jain Jacob wrote: We need to implement straight ranking for tickets in a particular queue. In other words the value should be unique for each ticket in a particular queue. Suppose if we use custom field to rank the tickets how we can ensure that the value we enter is unique for that queue and not repeated. Please let me know if you need further details. You'll need to write a Scrip that examines the other settings in your queue to determine if a number is valid. You could actually do it as an external custom field that only offers a dropdown list of numbers that aren't taken elsewhere in the queue. There is documentation in the docs directory about external custom fields. The simplest way may be to use the built in priority field, since many things auto-sort by it, but either way you're going to need a Scrip that checks when you change the field to see if the input was valid. -kevin pgp3mhZMAOdsa.pgp Description: PGP signature RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 27, 2011 * San Francisco, CA, USA October 18 19, 2011 * Washington DC, USA October 31 November 1, 2011 * Melbourne VIC, Australia November 28 29, 2011 * Barcelona, Spain November 28 29, 2011
