subject:"Re\: \[rt\-users\] rt\-crontool error"

Re: [rt-users] rt-crontool error

2014-11-11 Thread Kevin Falcone

On Mon, Nov 10, 2014 at 12:39:14AM -0500, supp...@pureview.com wrote:
 I'm running this crontool line:
 rt-crontool --search RT::Search::FromSQL --search-arg Queue = 'general'
 AND Owner != 'Nobody' AND (  Status = 'open' OR Status = 'new' ) AND
 Created  '1 day ago' --action RT::Action::SendEmail --action-arg
 Owner,AlwaysNotifyActor --template 'Reminder due soon' --transaction first
 
 Once is ran. rt log is showing this errors:
 [19375] [Mon Nov  3 06:01:53 2014] [error]: Template parsing error: Can't
 call method TargetObj on an undefined value at template line 1.
 (/opt/rt4/bin/../lib/RT/Template.pm:546)

Your error log points the finger at your template, which I don't think
you included, so it's hard to comment.

I'd guess you're calling the TargetObj on an undefined object in the
first line of it though.

-kevin


pgpyJKZRHwRZs.pgp
Description: PGP signature

Re: [rt-users] rt-crontool error

2009-11-24 Thread Torsten Brumm

Have you installed GraphViz from CPAN`?

2009/11/24 TONY JOHN - ERS, HCL Tech tonyj...@hcl.in

  Hi,

 I am trying to run rt-crontool but fails to set the priority value.

 The coomand promt error is given below:



 [r...@localhost sbin]# rt-crontool  --search
 RT::Search::ActiveTicketsInQueue  --search-arg CI new  --condition
 RT::Condition::UntouchedInHours --condition-arg 4  --action
 RT::Action::SetPriority --action-arg 5  --verbose

 [Tue Nov 24 08:47:50 2009] [debug]: You've enabled GraphViz, but we
 couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains:
 /usr/local/lib/rt3/lib
 /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
 /usr/lib/perl5/vendor_perl/5.10.0
 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
 /usr/local/lib/perl5/site_perl/5.10.0
 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
 /usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)

 [Tue Nov 24 08:47:50 2009] [warning]: Use of uninitialized value in
 concatenation (.) or string at
 /usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261.
 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)

 [r...@localhost sbin]#



 Any help?



 Regards,

 Tony john



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 ---

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 opinions of HCL or its affiliates.
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Re: [rt-users] rt-crontool error

2009-11-24 Thread TONY JOHN - ERS, HCL Tech

Hi ,

Now I'm getting a different error:
[r...@localhost sbin]# rt-crontool  --search RT::Search::ActiveTicketsInQueue  
--search-arg CI new  --condition RT::Condition::UntouchedInHours 
--condition-arg 4  --action RT::Action::SetPriority --action-arg 5 --verbose
[Tue Nov 24 09:59:59 2009] [debug]: You've enabled GraphViz, but we couldn't 
load the module: Can't locate GraphViz.pm in @INC (@INC contains: 
/usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at 
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
[Tue Nov 24 09:59:59 2009] [crit]: Failed to load module 
RT::Condition::UntouchedInHours. (Can't locate RT/I18N/en_us.pm in @INC (@INC 
contains: /usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377)
Failed to load module RT::Condition::UntouchedInHours. (Can't locate 
RT/I18N/en_us.pm in @INC (@INC contains: /usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256.
[r...@localhost sbin]#

Regards,
Tony

From: Torsten Brumm [mailto:torsten.br...@googlemail.com]
Sent: Tuesday, November 24, 2009 3:26 PM
To: TONY JOHN - ERS, HCL Tech
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt-crontool error

Have you installed GraphViz from CPAN`?
2009/11/24 TONY JOHN - ERS, HCL Tech tonyj...@hcl.inmailto:tonyj...@hcl.in
Hi,
I am trying to run rt-crontool but fails to set the priority value.
The coomand promt error is given below:

[r...@localhost sbin]# rt-crontool  --search RT::Search::ActiveTicketsInQueue  
--search-arg CI new  --condition RT::Condition::UntouchedInHours 
--condition-arg 4  --action RT::Action::SetPriority --action-arg 5  --verbose
[Tue Nov 24 08:47:50 2009] [debug]: You've enabled GraphViz, but we couldn't 
load the module: Can't locate GraphViz.pm in @INC (@INC contains: 
/usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at 
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
[Tue Nov 24 08:47:50 2009] [warning]: Use of uninitialized value in 
concatenation (.) or string at 
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)
[r...@localhost sbin]#

Any help?

Regards,
Tony john


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---



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for the named recipient(s) only.

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Any views or opinions presented in

this email are solely those of the author and may not necessarily reflect the 
opinions of HCL or its affiliates.

Any form of reproduction, dissemination, copying, disclosure, modification, 
distribution and / or publication of

this message without the prior written consent of the author of this e-mail is 
strictly prohibited. If you have

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Community

Re: [rt-users] rt-crontool error

2009-11-24 Thread TONY JOHN - ERS, HCL Tech


Hi,

PFA UntouchedInHours.pm

Regards,
Tony

From: TONY JOHN - ERS, HCL Tech
Sent: Tuesday, November 24, 2009 3:31 PM
To: 'Torsten Brumm'
Cc: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] rt-crontool error

Hi ,

Now I'm getting a different error:
[r...@localhost sbin]# rt-crontool  --search RT::Search::ActiveTicketsInQueue  
--search-arg CI new  --condition RT::Condition::UntouchedInHours 
--condition-arg 4  --action RT::Action::SetPriority --action-arg 5 --verbose
[Tue Nov 24 09:59:59 2009] [debug]: You've enabled GraphViz, but we couldn't 
load the module: Can't locate GraphViz.pm in @INC (@INC contains: 
/usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at 
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
[Tue Nov 24 09:59:59 2009] [crit]: Failed to load module 
RT::Condition::UntouchedInHours. (Can't locate RT/I18N/en_us.pm in @INC (@INC 
contains: /usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377)
Failed to load module RT::Condition::UntouchedInHours. (Can't locate 
RT/I18N/en_us.pm in @INC (@INC contains: /usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256.
[r...@localhost sbin]#

Regards,
Tony

From: Torsten Brumm [mailto:torsten.br...@googlemail.com]
Sent: Tuesday, November 24, 2009 3:26 PM
To: TONY JOHN - ERS, HCL Tech
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt-crontool error

Have you installed GraphViz from CPAN`?
2009/11/24 TONY JOHN - ERS, HCL Tech tonyj...@hcl.inmailto:tonyj...@hcl.in
Hi,
I am trying to run rt-crontool but fails to set the priority value.
The coomand promt error is given below:

[r...@localhost sbin]# rt-crontool  --search RT::Search::ActiveTicketsInQueue  
--search-arg CI new  --condition RT::Condition::UntouchedInHours 
--condition-arg 4  --action RT::Action::SetPriority --action-arg 5  --verbose
[Tue Nov 24 08:47:50 2009] [debug]: You've enabled GraphViz, but we couldn't 
load the module: Can't locate GraphViz.pm in @INC (@INC contains: 
/usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at 
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
[Tue Nov 24 08:47:50 2009] [warning]: Use of uninitialized value in 
concatenation (.) or string at 
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)
[r...@localhost sbin]#

Any help?

Regards,
Tony john


DISCLAIMER:

---



The contents of this e-mail and any attachment(s) are confidential and intended 
for the named recipient(s) only.

It shall not attach any liability on the originator or HCL or its affiliates. 
Any views or opinions presented in

this email are solely those of the author and may not necessarily reflect the 
opinions of HCL or its affiliates.

Any form of reproduction, dissemination, copying, disclosure, modification, 
distribution and / or publication of

this message without the prior written consent of the author of this e-mail is 
strictly prohibited. If you have

received this email in error please delete it and notify the sender 
immediately. Before opening any mail and

attachments please check them for viruses and defect

Re: [rt-users] rt-crontool error

2009-11-24 Thread Torsten Brumm

Looks like you copied not all needed information from wiki into the
UntouchedInHours.pm:

Yours:

package RT::Condition::UntouchedInHours;
require RT::Condition::Generic;

use RT::Date;


@ISA = qw(RT::Condition::Generic);


use strict;
use vars qw/@ISA/;

sub IsApplicable {
my $self = shift;
if ((time()-$self-TicketObj-LastUpdatedObj-Unix)/3600 =
$self-Argument and $self-TicketObj-Owner==6) {
return 1
}
else {
return 0;
}
}

1;

Wiki (you used the alternate version)

package RT::Condition::UntouchedInHours;
require RT::Condition::Generic;

use RT::Date;


@ISA = qw(RT::Condition::Generic);


use strict;
use vars qw/@ISA/;

sub IsApplicable {
my $self = shift;
if ((time()-$self-TicketObj-LastUpdatedObj-Unix)/3600 =
$self-Argument) {
return 1
}
else {
return 0;
}
}

# The following could be omitted. They're there to allow overrides
from Vendor and Local
# but as this isn't a core module, they're just there for completeness :)
eval require RT::Condition::UntouchedInHours_Vendor;
die $@ if ($@  $@ !~ qr{^Can't locate
RT/Condition/UntouchedInHours_Vendor.pm});
eval require RT::Condition::UntouchedInHours_Local;
die $@ if ($@  $@ !~ qr{^Can't locate
RT/Condition/UntouchedInHours_Local.pm});

1;



2009/11/24 TONY JOHN - ERS, HCL Tech tonyj...@hcl.in



 Hi,



 PFA UntouchedInHours.pm



 Regards,

 Tony
  --

 *From:* TONY JOHN - ERS, HCL Tech
 *Sent:* Tuesday, November 24, 2009 3:31 PM
 *To:* 'Torsten Brumm'

 *Cc:* rt-users@lists.bestpractical.com
 *Subject:* RE: [rt-users] rt-crontool error



 Hi ,



 Now I’m getting a different error:

 [r...@localhost sbin]# rt-crontool  --search
 RT::Search::ActiveTicketsInQueue  --search-arg CI new  --condition
 RT::Condition::UntouchedInHours --condition-arg 4  --action
 RT::Action::SetPriority --action-arg 5 --verbose

 [Tue Nov 24 09:59:59 2009] [debug]: You've enabled GraphViz, but we
 couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains:
 /usr/local/lib/rt3/lib
 /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
 /usr/lib/perl5/vendor_perl/5.10.0
 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
 /usr/local/lib/perl5/site_perl/5.10.0
 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
 /usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)

 [Tue Nov 24 09:59:59 2009] [crit]: Failed to load module
 RT::Condition::UntouchedInHours. (Can't locate RT/I18N/en_us.pm in @INC
 (@INC contains: /usr/local/lib/rt3/lib
 /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
 /usr/lib/perl5/vendor_perl/5.10.0
 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
 /usr/local/lib/perl5/site_perl/5.10.0
 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.

 ) at /usr/sbin/rt-crontool line 256.
 (/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377)

 Failed to load module RT::Condition::UntouchedInHours. (Can't locate
 RT/I18N/en_us.pm in @INC (@INC contains: /usr/local/lib/rt3/lib
 /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
 /usr/lib/perl5/vendor_perl/5.10.0
 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
 /usr/local/lib/perl5/site_perl/5.10.0
 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.

 ) at /usr/sbin/rt-crontool line 256.

 [r...@localhost sbin]#



 Regards,

 Tony
  --

 *From:* Torsten Brumm [mailto:torsten.br...@googlemail.com]
 *Sent:* Tuesday, November 24, 2009 3:26 PM
 *To:* TONY JOHN - ERS, HCL Tech
 *Cc:* rt-users@lists.bestpractical.com
 *Subject:* Re: [rt-users] rt-crontool error



 Have you installed GraphViz from CPAN`?

 2009/11/24 TONY JOHN - ERS, HCL Tech tonyj...@hcl.in

 Hi,

 I am trying to run rt-crontool but fails to set the priority value.

 The coomand promt error is given below:



 [r...@localhost sbin]# rt-crontool  --search
 RT::Search::ActiveTicketsInQueue  --search-arg CI new  --condition
 RT::Condition::UntouchedInHours --condition-arg 4  --action
 RT::Action::SetPriority --action-arg 5  --verbose

 [Tue Nov 24 08:47:50 2009] [debug]: You've enabled GraphViz, but we
 couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains:
 /usr/local/lib/rt3/lib
 /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
 /usr/lib/perl5/vendor_perl/5.10.0
 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
 /usr/local/lib/perl5/site_perl

Re: [rt-users] rt-crontool error

2009-11-24 Thread TONY JOHN - ERS, HCL Tech

Hi,
I changed the UntouchedInHours.pm to the exact code as from rt wiki.But I got 
this error:

[Tue Nov 24 10:42:18 2009] [warning]: Use of uninitialized value in 
concatenation (.) or string at 
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)
[r...@localhost sbin]#

Regards,
Tony

From: Torsten Brumm [mailto:torsten.br...@googlemail.com]
Sent: Tuesday, November 24, 2009 3:54 PM
To: TONY JOHN - ERS, HCL Tech
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt-crontool error

Looks like you copied not all needed information from wiki into the 
UntouchedInHours.pm:

Yours:

package RT::Condition::UntouchedInHours;
require RT::Condition::Generic;

use RT::Date;


@ISA = qw(RT::Condition::Generic);


use strict;
use vars qw/@ISA/;

sub IsApplicable {
my $self = shift;
if ((time()-$self-TicketObj-LastUpdatedObj-Unix)/3600 = 
$self-Argument and $self-TicketObj-Owner==6) {
return 1
}
else {
return 0;
}
}

1;

Wiki (you used the alternate version)

package RT::Condition::UntouchedInHours;





require RT::Condition::Generic;



use RT::Date;





@ISA = qw(RT::Condition::Generic);





use strict;

use vars qw/@ISA/;



sub IsApplicable {

my $self = shift;

if ((time()-$self-TicketObj-LastUpdatedObj-Unix)/3600 = 
$self-Argument) {





return 1

}

else {

return 0;

}

}



# The following could be omitted. They're there to allow overrides from Vendor 
and Local

# but as this isn't a core module, they're just there for completeness :)





eval require RT::Condition::UntouchedInHours_Vendor;

die $@ if ($@  $@ !~ qr{^Can't locate 
RT/Condition/UntouchedInHours_Vendor.pm});

eval require RT::Condition::UntouchedInHours_Local;





die $@ if ($@  $@ !~ qr{^Can't locate 
RT/Condition/UntouchedInHours_Local.pm});



1;

2009/11/24 TONY JOHN - ERS, HCL Tech tonyj...@hcl.inmailto:tonyj...@hcl.in

Hi,

PFA UntouchedInHours.pm

Regards,
Tony

From: TONY JOHN - ERS, HCL Tech
Sent: Tuesday, November 24, 2009 3:31 PM
To: 'Torsten Brumm'

Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Subject: RE: [rt-users] rt-crontool error

Hi ,

Now I'm getting a different error:
[r...@localhost sbin]# rt-crontool  --search RT::Search::ActiveTicketsInQueue  
--search-arg CI new  --condition RT::Condition::UntouchedInHours 
--condition-arg 4  --action RT::Action::SetPriority --action-arg 5 --verbose
[Tue Nov 24 09:59:59 2009] [debug]: You've enabled GraphViz, but we couldn't 
load the module: Can't locate GraphViz.pm in @INC (@INC contains: 
/usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at 
/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)
[Tue Nov 24 09:59:59 2009] [crit]: Failed to load module 
RT::Condition::UntouchedInHours. (Can't locate 
RT/I18N/en_us.pmhttp://en_us.pm in @INC (@INC contains: 
/usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256. 
(/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377)
Failed to load module RT::Condition::UntouchedInHours. (Can't locate 
RT/I18N/en_us.pmhttp://en_us.pm in @INC (@INC contains: 
/usr/local/lib/rt3/lib 
/usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib 
/usr/lib/perl5/vendor_perl/5.10.0 
/usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi 
/usr/local/lib/perl5/site_perl/5.10.0 
/usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi 
/usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.
) at /usr/sbin/rt-crontool line 256.
[r...@localhost sbin]#

Regards,
Tony

From: Torsten Brumm 
[mailto:torsten.br...@googlemail.commailto:torsten.br...@googlemail.com]
Sent: Tuesday, November 24, 2009 3:26 PM
To: TONY JOHN - ERS, HCL Tech
Cc: rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com
Subject: Re: [rt-users] rt-crontool error

Have you installed GraphViz from CPAN`?
2009/11

Re: [rt-users] rt-crontool error

2009-11-24 Thread Torsten Brumm

What is in Line 261 of
/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm
and why is a RT Module installed in Vendor Perl tree?

Tob

2009/11/24 TONY JOHN - ERS, HCL Tech tonyj...@hcl.in

  Hi,

 I changed the UntouchedInHours.pm to the exact code as from rt wiki.But I
 got this error:



 [Tue Nov 24 10:42:18 2009] [warning]: Use of uninitialized value in
 concatenation (.) or string at
 /usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm line 261.
 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Tickets_Overlay_SQL.pm:261)

 [r...@localhost sbin]#



 Regards,

 Tony
  --

 *From:* Torsten Brumm [mailto:torsten.br...@googlemail.com]
 *Sent:* Tuesday, November 24, 2009 3:54 PM

 *To:* TONY JOHN - ERS, HCL Tech
 *Cc:* rt-users@lists.bestpractical.com
 *Subject:* Re: [rt-users] rt-crontool error



 Looks like you copied not all needed information from wiki into the
 UntouchedInHours.pm:

 Yours:

 package RT::Condition::UntouchedInHours;
 require RT::Condition::Generic;

 use RT::Date;


 @ISA = qw(RT::Condition::Generic);


 use strict;
 use vars qw/@ISA/;

 sub IsApplicable {
 my $self = shift;
 if ((time()-$self-TicketObj-LastUpdatedObj-Unix)/3600 =
 $self-Argument and $self-TicketObj-Owner==6) {
 return 1
 }
 else {
 return 0;
 }
 }

 1;

 Wiki (you used the alternate version)

 package RT::Condition::UntouchedInHours;

 require RT::Condition::Generic;


 use RT::Date;



 @ISA = qw(RT::Condition::Generic);



 use strict;

 use vars qw/@ISA/;


 sub IsApplicable {

 my $self = shift;

 if ((time()-$self-TicketObj-LastUpdatedObj-Unix)/3600 = 
 $self-Argument) {

 return 1

 }

 else {

 return 0;

 }

 }


 # The following could be omitted. They're there to allow overrides from 
 Vendor and Local

 # but as this isn't a core module, they're just there for completeness :)

 eval require RT::Condition::UntouchedInHours_Vendor;

 die $@ if ($@  $@ !~ qr{^Can't locate 
 RT/Condition/UntouchedInHours_Vendor.pm});

 eval require RT::Condition::UntouchedInHours_Local;

 die $@ if ($@  $@ !~ qr{^Can't locate 
 RT/Condition/UntouchedInHours_Local.pm});


 1;



 2009/11/24 TONY JOHN - ERS, HCL Tech tonyj...@hcl.in



 Hi,



 PFA UntouchedInHours.pm



 Regards,

 Tony
  --

 *From:* TONY JOHN - ERS, HCL Tech
 *Sent:* Tuesday, November 24, 2009 3:31 PM
 *To:* 'Torsten Brumm'


 *Cc:* rt-users@lists.bestpractical.com

 *Subject:* RE: [rt-users] rt-crontool error



 Hi ,



 Now I’m getting a different error:

 [r...@localhost sbin]# rt-crontool  --search
 RT::Search::ActiveTicketsInQueue  --search-arg CI new  --condition
 RT::Condition::UntouchedInHours --condition-arg 4  --action
 RT::Action::SetPriority --action-arg 5 --verbose

 [Tue Nov 24 09:59:59 2009] [debug]: You've enabled GraphViz, but we
 couldn't load the module: Can't locate GraphViz.pm in @INC (@INC contains:
 /usr/local/lib/rt3/lib
 /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
 /usr/lib/perl5/vendor_perl/5.10.0
 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
 /usr/local/lib/perl5/site_perl/5.10.0
 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at
 /usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm line 311.
 (/usr/lib/perl5/vendor_perl/5.10.0/RT/Config.pm:312)

 [Tue Nov 24 09:59:59 2009] [crit]: Failed to load module
 RT::Condition::UntouchedInHours. (Can't locate RT/I18N/en_us.pm in @INC
 (@INC contains: /usr/local/lib/rt3/lib
 /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
 /usr/lib/perl5/vendor_perl/5.10.0
 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
 /usr/local/lib/perl5/site_perl/5.10.0
 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.

 ) at /usr/sbin/rt-crontool line 256.
 (/usr/lib/perl5/vendor_perl/5.10.0/RT.pm:377)

 Failed to load module RT::Condition::UntouchedInHours. (Can't locate
 RT/I18N/en_us.pm in @INC (@INC contains: /usr/local/lib/rt3/lib
 /usr/local/lib/rt3/plugins/RT-Extension-CustomField-Checkbox/lib
 /usr/lib/perl5/vendor_perl/5.10.0
 /usr/local/lib/perl5/site_perl/5.10.0/i386-linux-thread-multi
 /usr/local/lib/perl5/site_perl/5.10.0
 /usr/lib/perl5/vendor_perl/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.10.0/i386-linux-thread-multi
 /usr/lib/perl5/5.10.0 /usr/lib/perl5/site_perl .) at (eval 319) line 3.

 ) at /usr/sbin/rt-crontool line 256.

 [r...@localhost sbin]#



 Regards,

 Tony
  --

 *From:* Torsten Brumm [mailto:torsten.br...@googlemail.com]
 *Sent:* Tuesday, November 24, 2009 3:26 PM
 *To:* TONY

Re: [rt-users] rt-crontool error

Re: [rt-users] rt-crontool error

Re: [rt-users] rt-crontool error

Re: [rt-users] rt-crontool error

Re: [rt-users] rt-crontool error

Re: [rt-users] rt-crontool error

Re: [rt-users] rt-crontool error

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