Re: [rt-users] rt-mailgate is failing
On Thu, Apr 30, 2009 at 5:06 PM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote: 3.8's mailgate dowsn't allow you to create a ticket with a requestor. It is working when it receives a real email. Thanks for your help On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal vad...@gmail.com wrote: The upgraded RT 3.8.2 is failing with rt-mailgate. The original installation works just fine. What am I missing? (iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp --action correspond --url https://192.168.0.174 --debug /tmp/rt-mailgate: temp file is '/tmp/mmF2JFMLdU' /tmp/rt-mailgate: connecting to https://192.168.0.174/REST/1.0/NoAuth/mail-gateway not ok - Could not load a valid user (iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp --action correspond --url https://rt.example.net --debug /tmp/rt-mailgate: temp file is '/tmp/mmF2JFMLdU' /tmp/rt-mailgate: connecting to https://rt.example.net/REST/1.0/NoAuth/mail-gateway okTicket: 604325Queue: SysHelpOwner: NobodyStatus: newSubject: Requestor: -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate is failing
3.8's mailgate dowsn't allow you to create a ticket with a requestor. On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal vad...@gmail.com wrote: The upgraded RT 3.8.2 is failing with rt-mailgate. The original installation works just fine. What am I missing? (iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp --action correspond --url https://192.168.0.174 --debug /tmp/rt-mailgate: temp file is '/tmp/mmF2JFMLdU' /tmp/rt-mailgate: connecting to https://192.168.0.174/REST/1.0/NoAuth/mail-gateway not ok - Could not load a valid user (iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp --action correspond --url https://rt.example.net --debug /tmp/rt-mailgate: temp file is '/tmp/mmF2JFMLdU' /tmp/rt-mailgate: connecting to https://rt.example.net/REST/1.0/NoAuth/mail-gateway okTicket: 604325Queue: SysHelpOwner: NobodyStatus: newSubject: Requestor: -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] rt-mailgate is failing
On Thu, Apr 30, 2009 at 5:06 PM, Ruslan Zakirov ruslan.zaki...@gmail.comwrote: 3.8's mailgate dowsn't allow you to create a ticket with a requestor. Currently my mailserver talks to RT to create the ticket. So RT does not have to listen to SMTP. Makes it that much secure. So my mail server qmail receives the message and send it over to RT like this (iqbala)@qmail:~$ cat ~alias/.qmail-syshelp |822field x-spam-status | egrep -iw yes /dev/null exit 100 || exit 0 |822field from | egrep -i MAILER-DAEMON|POSTMASTER|ABUSE /dev/null exit 100 || exit 0 |822field to | egrep -i MAILER-DAEMON|POSTMASTER|ABUSE /dev/null exit 100 || exit 0 |822field cc | egrep -i MAILER-DAEMON|POSTMASTER|ABUSE /dev/null exit 100 || exit 0 |822field return-path | egrep -i MAILER-DAEMON|POSTMASTER|ABUSE /dev/null exit 100 || exit 0 |/opt/rt3/bin/rt-mailgate --queue syshelp --action correspond --url https://rt.example.net 2/dev/null || exit 111 How would I go by sending the tickets to the new RT 3.8.2 ? On Fri, May 1, 2009 at 1:01 AM, Asif Iqbal vad...@gmail.com wrote: The upgraded RT 3.8.2 is failing with rt-mailgate. The original installation works just fine. What am I missing? (iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp --action correspond --url https://192.168.0.174 --debug /tmp/rt-mailgate: temp file is '/tmp/mmF2JFMLdU' /tmp/rt-mailgate: connecting to https://192.168.0.174/REST/1.0/NoAuth/mail-gateway not ok - Could not load a valid user (iqbala)@qmail:~$ echo this is a test | /tmp/rt-mailgate --queue syshelp --action correspond --url https://rt.example.net --debug /tmp/rt-mailgate: temp file is '/tmp/mmF2JFMLdU' /tmp/rt-mailgate: connecting to https://rt.example.net/REST/1.0/NoAuth/mail-gateway okTicket: 604325Queue: SysHelpOwner: NobodyStatus: newSubject: Requestor: -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
