[rt-users] RT4 & asset tracker
Hello, Happy RT 3.8 user here. I am interested in adding AssetTracker to my install to use for inventory. I'm wondering if I should move to RT4 at the same time? Does AT play well with RT4? Thanks, Aaron RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] RT4 & asset tracker
Thanks, I'll stick with 3.8 for now. Where is the latest code for AT? I've seen a google code page and a github page and I'm not sure where the most current code is. Aaron On Thu, Sep 15, 2011 at 8:51 AM, Ruslan Zakirov wrote: > On Thu, Sep 15, 2011 at 5:46 PM, Aaron Zuercher > wrote: > > Hello, > > Happy RT 3.8 user here. I am interested in adding AssetTracker to my > > install to use for inventory. I'm wondering if I should move to RT4 at > the > > same time? Does AT play well with RT4? > > Not yet. Earlier Todd offered betas for testing with RT4. Look in > archives of the list. > > > > > > Thanks, > > Aaron > > > > > > RT Training Sessions (http://bestpractical.com/services/training.html) > > * Chicago, IL, USA — September 26 & 27, 2011 > > * San Francisco, CA, USA — October 18 & 19, 2011 > > * Washington DC, USA — October 31 & November 1, 2011 > > * Melbourne VIC, Australia — November 28 & 29, 2011 > > * Barcelona, Spain — November 28 & 29, 2011 > > > > > > -- > Best regards, Ruslan. > RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA September 26 & 27, 2011 * San Francisco, CA, USA October 18 & 19, 2011 * Washington DC, USA October 31 & November 1, 2011 * Melbourne VIC, Australia November 28 & 29, 2011 * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] kiosk mode?
Most modern browsers have the option of saving login and password information for websites. They would still have to click OK but the credentials would be saved for them. I know IE has a kiosk mode that can hide all toolbars/buttons. Not sure if other browser can do this. Aaron On Thu, Nov 10, 2011 at 12:47 PM, Yan Seiner wrote: > We're planning to set up a display in one of the crew areas that displays > their current projects. > > To goal is to have it completely automated; the computer gets turned on > and it auto-logs in to a default user, runs a browser, and brings up a > default RT dashboard. > > Is anyone aware of a plugin that would allow RT to log in automatically as > a particular user? > > > > > -- > Pain is temporary. It may last a minute, or an hour, or a day, or a year, > but eventually it will subside and something else will take its place. If > I quit, however, it lasts forever. > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Barcelona, Spain November 28 & 29, 2011 > RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011
Re: [rt-users] AT 2.0 on RT 4.0.5 - Doesn't work
Thats unfortunate but I understand people have lives to live and other priorities. I do have a question: is there a certain version of AT + RT that does work completely? I'm running 3.8.11 and AT 2.0b2 and import/export is broken (i found a long bug report in github about it). And this thread is for AT 4.0.5 which is broken as well. So is there a version in the middle that actually works? Aaron On Fri, Mar 2, 2012 at 8:14 AM, UnixMan wrote: > > I contacted the authors but they don't have the time to look into it. Looks > like it is dead in the water > > > > UnixMan wrote: > > > > Thanks Kevin, I haven't contacted the authors - thanks for the heads up. > > I'll contact them asap and then post what I find in case anyone else > might > > have the same problem. > > > > > > > > Kevin Falcone-2 wrote: > >> > >> On Thu, Feb 23, 2012 at 05:41:57AM -0800, UnixMan wrote: > >>> > >>> I saved a search using "Importable spreadsheet" made a change and > >>> uploaded > >>> the same file through "Asset Import" and it said : > >>> > >>> * Asset import errors. No changes were made. > >>> * Asset #1 not updated: > >>> * Asset #2 not updated: > >>> * Asset #4 not updated: > >>> > >>> I've been searching all in vain for an answer but have not found > >>> anything > >>> relevant. > >> > >> Have you contacted the Asset Tracker authors? Best Practical doesn't > >> maintain Asset Tracker and the AT authors don't always monitor our > >> mailing list. You may need to reach out to them directly. > >> > >> -kevin > >> > >> > >> > >> RT Training Sessions (http://bestpractical.com/services/training.html) > >> * Boston — March 5 & 6, 2012 > >> > > > > > > -- > View this message in context: > http://old.nabble.com/AT-2.0-on-RT-4.0.5---Doesn%27t-work-tp33377844p33428676.html > Sent from the Request Tracker - User mailing list archive at Nabble.com. > > > RT Training Sessions (http://bestpractical.com/services/training.html) > * Boston March 5 & 6, 2012 > RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 & 6, 2012
[rt-users] queue disabled but still getting tickets
I have disabled one of my queues to prevent new ticket submission but new tickets are still showing up. How to I stop this? I don't want to remove the queue because I want to reopen it in a month. I disabled it by going to TOOLS > CONFIG > QUEUES and unchecking enabled box. Thanks, Aaron
[rt-users] multiple queues
I'm expanding my RT install to include a 2nd queue. In testing it looks like the new tickets in that queue are number sequentially with the old queue. I searched archives and found an old post from 2001 stating this is by design. (http://www.gossamer-threads.com/lists/rt/users/10820#10820) Has 8 years of development changed this? Z ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] multiple queues
too bad, I would have like the option to keep them seperate. I'm no programmer but it seem to me a easy method to implement would be to number tickets with que#.ticket# (01.1056). I believe qu eues are given a unique number after they are created. Thanks. On Fri, Jan 22, 2010 at 3:49 PM, Jerrad Pierce < jpie...@cambridgeenergyalliance.org> wrote: > On Fri, Jan 22, 2010 at 16:45, Aaron Zuercher > wrote: > > I'm expanding my RT install to include a 2nd queue. In testing it looks > > like the new tickets in that queue are number sequentially with the old > > queue. I searched archives and found an old post from 2001 stating this > is > > by design. (http://www.gossamer-threads.com/lists/rt/users/10820#10820) > Has > > 8 years of development changed this? > No. Ticket # is still a globally incrementing counter. If it were not, > email messages would have to include both the ticket # and queue name. > > -- > Cambridge Energy Alliance: Save money. Save the planet. > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 & 23 Dublin, Ireland - Mar 15 & 16 Boston, MA, USA - April 5 & 6 Washington DC, USA - Oct 25 & 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] move to new server and upgrade
Hello, I've been using RT 3.6.0 for awhile in my organization with great success. I'd like to move it to a new box and at the same time upgrade to lastest version. Can someone advise me on the best method for doing this? I assume I can't take data out of my 3.6 database and import directly into the 3.8 database? So would it be best to upgrade to 3.8 before export or intall 3.6 on new server adn then upgrade after importing? Thanks, Aaron ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] move to new server and upgrade
Thanks for the response. We are using MySQL too so i'll look at that information. Aaron On Mon, Oct 20, 2008 at 4:13 PM, Helmuth Ramirez < [EMAIL PROTECTED]> wrote: > We recently performed this upgrade. What we ended up doing was > installing 3.8.1 on the new server, dumping db from 3.6 server, importing it > to 3.8 server, ran the db scripts to get it up to date. In our case, we're > running MySQL, it is VERY important you follow the MySQL upgrade > instructions, otherwise you'll end up with garbled attachments. > > > > As far as just dumping your 3.6 db into 3.8. Yes, it'll allow you to view > your tickets (I was able to), but attachments didn't work out too well > (refer to MySQL upgrade docs). > > > > Good luck > > > > *From:* [EMAIL PROTECTED] [mailto: > [EMAIL PROTECTED] *On Behalf Of *Aaron Zuercher > *Sent:* Monday, October 20, 2008 4:59 PM > *To:* rt-users@lists.bestpractical.com > *Subject:* [rt-users] move to new server and upgrade > > > > Hello, > I've been using RT 3.6.0 for awhile in my organization with great success. > I'd like to move it to a new box and at the same time upgrade to lastest > version. Can someone advise me on the best method for doing this? I assume > I can't take data out of my 3.6 database and import directly into the 3.8 > database? > > So would it be best to upgrade to 3.8 before export or intall 3.6 on new > server adn then upgrade after importing? > > Thanks, > Aaron > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Another ExternalAuth question - "strict refs"
Hi guys, I've been following the discussions about ExternalAuth with great interest as I"ve been slowly working to move my 3.6.0 install to the most current version. I'm trying to setup ExternalAuth to LDAP currently. When its enabled I get this message in the browser when I try to login: Can't use string ("My_LDAP") as an ARRAY ref while "strict refs" in use at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm line 728, line 273. I cannot login as root (local) or LDAP. I installed ExternaAUth v006 which I understand has a bug in it but i'm not sure if this is the same error or something different. Can somone point me in the right direction? Thanks, Aaron ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Another ExternalAuth question - "strict refs"
A followup: I looked at the User_Vendor.pm file in the error and commented out the "use strict;" line at the beginning of the file. now I can login as root but not LDAP. I'm not a programmer so I don't understand the sigificance of that statement. Will my "fix" cause any other errors/problems? Is there a better option? Thanks On Wed, Nov 5, 2008 at 1:48 PM, Aaron Zuercher <[EMAIL PROTECTED]>wrote: > Hi guys, > I've been following the discussions about ExternalAuth with great interest > as I"ve been slowly working to move my 3.6.0 install to the most current > version. I'm trying to setup ExternalAuth to LDAP currently. When its > enabled I get this message in the browser when I try to login: > > Can't use string ("My_LDAP") as an ARRAY ref while "strict refs" in use at > /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/User_Vendor.pm line > 728, line 273. > > I cannot login as root (local) or LDAP. I installed ExternaAUth v006 which > I understand has a bug in it but i'm not sure if this is the same error or > something different. Can somone point me in the right direction? > > Thanks, > Aaron > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Another ExternalAuth question - "strict refs"
Kevin, that was it! Thanks. Now I'm getting the "SetDisabled" on line 1087 error. which I believe is the previously mentioned add user bug. I will patiently await a fix for that. Aaron On Wed, Nov 5, 2008 at 2:34 PM, Kevin Falcone <[EMAIL PROTECTED]>wrote: > > On Nov 5, 2008, at 2:48 PM, Aaron Zuercher wrote: > > > Hi guys, > > I've been following the discussions about ExternalAuth with great > > interest as I"ve been slowly working to move my 3.6.0 install to the > > most current version. I'm trying to setup ExternalAuth to LDAP > > currently. When its enabled I get this message in the browser when > > I try to login: > > > > Can't use string ("My_LDAP") as an ARRAY ref while "strict refs" in > > use at /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/ > > User_Vendor.pm line 728, line 273. > > In your config do you have this > > Set($ExternalInfoPriority, [ 'My_LDAP' ]); > > or this > > Set($ExternalInfoPriority, 'My_LDAP' ); > > You want the former > > -kevin > > > > > > > I cannot login as root (local) or LDAP. I installed ExternaAUth > > v006 which I understand has a bug in it but i'm not sure if this is > > the same error or something different. Can somone point me in the > > right direction? > > > > Thanks, > > Aaron > > ___ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 now available.
wedding vegetables? :D Mike, I'll test it ASAP, can I install over top of the old version or do I need to remove it? what is the recommended uninstall method? Aaron On Thu, Nov 6, 2008 at 3:21 PM, Mike Peachey <[EMAIL PROTECTED]>wrote: > To all you loving testers out there, I've been working my wedding > vegetables off trying to get a new completely refactored (and, more > importantly, working) version of RT::Authen::ExternalAuth out to you and > the first beta is now complete and attached to this e-mail. > > It's also available from the SVN trunk and has been uploaded to CPAN, > but might take time to propagate. > > I emplore you to test this out as soon as possible and let me and Kevin > know of any and all problems encountered. > > Thanks all. > > Bear in mind, given that 99% of people use it for LDAP rather than DBI > authentication, at the moment DBI auth is *completely* untested and > assuredly broken - but LDAP should work fine now. > -- > Kind Regards, > > __ > > Mike Peachey, IT > Tel: +44 114 281 2655 > Fax: +44 114 281 2951 > Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK > Comp Reg No: 3191371 - Registered In England > http://www.jennic.com > __ > > ___ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 now available.
=Terminated)(cn=mccartyj)) == Attrs: uid (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:395) [Thu Nov 6 22:17:48 2008] [crit]: User #13 has principal of Group type (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1123) On Thu, Nov 6, 2008 at 4:06 PM, Mike Peachey <[EMAIL PROTECTED]>wrote: > Aaron Zuercher wrote: > >> wedding vegetables? :D >> > > Yes. :) > > >> Mike, >> I'll test it ASAP, can I install over top of the old version or do I need >> to remove it? what is the recommended uninstall method? >> >> > Over the top is fine. User_Vendor.pm is still there, but has been reduced > to almost nothing. All the functionality has been moved out to: > lib/RT/Authen/ExternalAuth.pm > lib/RT/Authen/ExternalAuth/LDAP.pm > lib/RT/Authen/ExternalAuth/DBI.pm > > Uninstallation is a manual affar I'm afraid. For RT-3.6.x you basically > need to remove every file detailed in the MANIFEST file, but for RT-3.8.x > you should just be able to remove the local/plugins/RT-Authen-ExternalAuth > directory. > > -- > Kind Regards, > > __ > > Mike Peachey, IT > Tel: +44 114 281 2655 > Fax: +44 114 281 2951 > Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK > Comp Reg No: 3191371 - Registered In England > http://www.jennic.com > __ > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 now available.
database is empty. this is a fresh install on new server. On Fri, Nov 7, 2008 at 2:19 AM, Mike Peachey <[EMAIL PROTECTED]>wrote: > Aaron Zuercher wrote: > >> I'm still getting the same error: >> Can't call method "SetDisabled" on an undefined value at >> /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1087. >> >> I installed over the top and recieved that error. so then I remove the >> RT_AUTH dir from the plugins folder and reinstalled again. Same error. >> Here is what the rt.log shows (looks promising): >> >> > Can you take a look at your databases Users table and keep an eye out for > any users whose principal ID has been set to #13? > > -- > Kind Regards, > > __ > > Mike Peachey, IT > Tel: +44 114 281 2655 > Fax: +44 114 281 2951 > Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK > Comp Reg No: 3191371 - Registered In England > http://www.jennic.com > __ > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] how to do multiple separate approval sources
Hi all, My school district has been using RT for IT for many years with great success. We are looking to expand the use and add approvals. I have setup a basic approval queue and am testing that but I'm not sure how to expand it to cover multiple buildings. Here's the use scenario: We what principals of each building (7 total) to be able to approve tickets from the staff of just their building. I have setup a custom field in the tickets where they requester can select the building they are in. Is there a way to script the approval so that if custom field = building 1 then approval goes to principal 1, etc? Or do I need to setup separate queues for each building? I'm confused about what is the best approach to this problem. Any advice is appreciated! Aaron We're hiring! http://bestpractical.com/jobs
[rt-users] 4.4.1 autocreate on submission error
Hello, I've been using RT since 3.x days and last week I moved from 4.2.12 to 4.4.1. I thought all was working OK as I was receiving tickets but apparently new users can't submit tickets via email. This was all working properly with previous versions using the ldap plugins. During upgrade there I went into MySQL and nulled the values in "ExternalContactInfoId" and "ExternalAuthID" to get the upgrade to complete. here is some log data from the failed submission: [debug]: RT::User::CanonicalizeUserInfoFromExternalAuth called by RT::User /opt/rt4/sbin/../lib/RT/User.pm 699 with: Comments: Autocreated on ticket submission, Disabled: , EmailAddress: u...@domain.org, Name: u...@domain.org, Privileged: , RealName: Jones, User (/opt/rt4/sbin/../lib/RT/User.pm:735) [4255] [Mon Jul 25 19:25:24 2016] [info]: RT::User::CanonicalizeUserInfoFromExternalAuth returning Address1: Finance, City: Administration Office, Comments: Autocreated on ticket submission, Country: , Disabled: , EmailAddress: u...@domain.org, ExternalAuthId: JonesU, Gecos: JonesU, Name: JonesU, Organization: , Privileged: , RealName: User, State: , WorkPhone: , Zip: (/opt/rt4/sbin/../lib/RT/User.pm:811) [4255] [Mon Jul 25 19:25:24 2016] [warning]: DBD::mysql::st execute failed: Unknown column 'ExternalAuthId' in 'field list' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 586. (/usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm:586) [4255] [Mon Jul 25 19:25:24 2016] [warning]: RT::Handle=HASH(0x7f07508) couldn't execute the query 'INSERT INTO Users (Comments, City, RealName, State, EmailAddress, Password, WorkPhone, Zip, id, Organization, LastUpdated, Creator, Gecos, Country, LastUpdatedBy, Address1, Created, Name, ExternalAuthId) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?)' at /usr/local/share/perl5/DBIx/SearchBuilder/Handle.pm line 599. [4516] [Mon Jul 25 19:13:15 2016] [error]: Could not create a new user - Comments-Autocreated on ticket submission-City-Administration office-realname-heather-state--emailaddress-u...@domain.org-Gecos-JonesU-Password-*NO-PASSWORD*-Country--Address1-Finance-WorkPhone--Zip--Organization--Name-JonesU-ExternalAuthId-JonesU (/opt/rt4/sbin/../lib/RT/User.pm:193) [4516] [Mon Jul 25 19:13:20 2016] [critical]: Failed to create user u...@domain.org: Could not create user (/opt/rt4/sbin/../lib/RT/User.pm:546) [4516] [Mon Jul 25 19:13:20 2016] [crit]: Permission Denied: You do not have permission to communicate with RT (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:698) Is the problem the "ExternalAuthID" in mySQL (per the logs)? or a misconfiguration? Thanks, Aaron - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] 4.4.1 autocreate on submission error
Markus, Thanks for the tip. You were correct that I had an ExternalAuthID set in RT_Siteconfig. Aaron On Thu, Jul 28, 2016 at 6:35 AM, Wildbolz, Markus (MCG-I, MLC) < markus.wildb...@magna.com> wrote: > Hi! > > > > Could it be possible, that you have the field ExternalAuthId specified in > your attr_map in RT_Siteconfig? > > This field does not exist anymore on 4.4.1 so it leads to an error when > inserting… > > > > > > BR, > > Markus > > - > RT 4.4 and RTIR Training Sessions https://bestpractical.com/training > * Los Angeles - September, 2016 > > - RT 4.4 and RTIR Training Sessions https://bestpractical.com/training * Los Angeles - September, 2016
Re: [rt-users] RT upgrade or clean installation? (Debian)
I have migrated RT to a new box/OS multiple times in our years of use. What I do is spin up a VM with my OS of choice and install the exact same version of RT as my old server. I then dump the DB and import into the new server and verify data is correct and RT is operational.Lastly, I proceed with the upgrade to the latest version of RT. It has always been pretty painless but I don't have a lot of customization in RT. Aaron On Mon, Sep 19, 2016 at 2:38 AM, Klaus Conrad wrote: > Hello, > > I've got a Debian Wheezy installation of RT 4.0.7 and I intend to > upgrade it to the latest version available in Debian stable, which is > 4.2.8 on Debian Jessie. > > Are there any recommendations regarding how to do this? > > I. e. is it generally recommended to upgrade RT using the Debian package > management system or should I rather start with a clean installation of > Debian Etch with RT and then migrate my data over? > > Thank you for any insight you can provide. > > Cheers, > > Klaus > > -- > Klaus Conrad > > mailto:k...@ilk.net > - > RT 4.4 and RTIR training sessions, and a new workshop day! > https://bestpractical.com/training > * Boston - October 24-26 > * Los Angeles - Q1 2017 > - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Boston - October 24-26 * Los Angeles - Q1 2017