[rt-users] send sms where chosing a yes value on custom field
hi all, Is there a way to send a sms to some persons when i chose yes on a particular custom field. thank you very much ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] customize the home page of rt
hi all, Please is there a way to display all operations of day in the home page and how can i do it please, Thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] associate calendar to custom field
Hi all, Is it possible to associate a calendar link to a custom field? Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] customize the home page of rt
Please is there someone who can tell me how can i do this.
Thank you,
-- Forwarded message --
From: hanane ourdani
Date: 2009/5/26
Subject: Re: [rt-users] customize the home page of rt
To: Nick Kartsioukas
>
indeed, this search is based on 2 custom fields
- Date et heure début de l`opération (JJ/MM/ HH :MM): 10/05/2009
15:20(for example)
- Date et Heure fin de l`opération (JJ/MM/ HH :MM) : 10/05/2009
17:18
This is the Requet:
Queue = '' AND 'CF..{Date et Heure début de l`opération (JJ/MM/
HH :MM)}' > '10/05/2009' AND 'CF..{Date et Heure fin de l`opération
(JJ/MM/ HH :MM)}' < '10/05/2009'
I can do this, but i chould change the date every day, i want that RT do
this automatically, is it possible ?
thank you very much
2009/5/26 Nick Kartsioukas
>
On Tue, 26 May 2009 09:08:08 +, "hanane ourdani"
> said:
> > Please is there a way to display all operations of day in the home page
> > and how can i do it please,
>
> Logged in as a SuperUser, create a new search, Last Updated/After/'1 day
> ago'. Save it as an RT system saved search. Go to Config, Global, At A
> Glance and add that saved search to the list.
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>
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>
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Re: [rt-users] associate calendar to custom field
Hi all , I found on this URL : http://rt3.fsck.com/Ticket/Display.html?id=8721&results=915934c49ede2107b146100b159259d7 how to do this following this doc Thu Feb 05 13:22:47 2009 (12.6k) by guest <http://rt3.fsck.com/Ticket/Attachment/108469/52164/rt-trunk-customfields-date.patch>, but since i change the type of custom field to select date i get this msg could not find component for path 'EditCustomFieldDate' when i try to create a new ticket, thanks for your help 2009/5/27 hanane ourdani > Hi all, > > Is it possible to associate a calendar link to a custom field? > > Thank you. > ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] sending notification with values of cutom fields
hi all, is it possible to send a notification with a value of cutom field, thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT-Extension-CommandByMail dont excute commands of custom fields
Hello, I recently installed RT3.8.1 on debian, i want creat ticket via email i installed RT-Extension-CommandByMail-0.06 all the commands work exept those of custom fields, i don't know what is the problem, please can you help me. Thanks. Best regards. Hanane. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] (no subject)
Hello everyone, I'm a begginer in RT, i installed rt3.8.1, and i want to generate tickets by email, for that i installed RT-Extension-CommandByMail0.06, all the commands woke except those of Custom Field, to resolve this prolem i installed ExtractCostomFieldValues, it workes for the new custom fields, but when i test it with the old Custom Field it dosn't work, I change this line: last if $line !~ /^(?:(\S+)\s*?:\s*?(.*)\s*?|)$/; with last if $line !~ /^(?:([^:]+)\s*?:\s*?(.*)\s*?|)$/; but it doesn't work, please help me. Best regards, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] yarts problem
Hi all,
i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to
connect to http://yarts.localdomain, i found that:
Days Difference = '. floor($sec/(60*60*24)); //echo '
Hours Difference = '. floor($sec/(60*60)); //echo '
Minutes Difference = '. floor($sec/60); return round($sec/(60*60), 2).'h'; }
?> '); } if ($yarts_css != "") { print(''); }
/
?> yarts: " onchange="submit()"> Queue: All
Include disabled queues: > Tickets created '); for ($month = 1; $month
<=12; $month++) { if ($cnt = $count_monthly[$month][$year]) { print(""); } }
print(''); print('"); } } ?> YearJanFebMarAprMayJunJulAugSepOctNovDecAverage
Total '.$year.'$cnt
"); $months_in_year++; $total_months++; } else {
print("$empty_cell'.round($count_yearly[$year]/$months_in_year,
2).''.$count_yearly[$year]."Total Average ticket resolution time
(hours)'); for ($month = 1; $month <=12; $month++) { if ($res_time =
$restime_monthly[$month][$year]) print(""); } print('\n"); } } ?> YearJanFeb
MarAprMayJunJulAugSepOctNovDecTotal '.$year.'".seconds_to_hours($res_time)."
"); else print("$empty_cell'.seconds_to_hours($restime_yearly[$year])."Total
Please can you help me,
Thank you,
Hanane
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[rt-users] yarts problem
Hi all,
i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to
connect to http://yarts.localdomain, i found that:
Days Difference = '. floor($sec/(60*60*24)); //echo '
Hours Difference = '. floor($sec/(60*60)); //echo '
Minutes Difference = '. floor($sec/60); return round($sec/(60*60), 2).'h'; }
?> '); } if ($yarts_css != "") { print(''); }
/
?> yarts: " onchange="submit()"> Queue: All
Include disabled queues: > Tickets created '); for ($month = 1; $month
<=12; $month++) { if ($cnt = $count_monthly[$month][$year]) { print(""); } }
print(''); print('"); } } ?> YearJanFebMarAprMayJunJulAugSepOctNovDecAverage
Total '.$year.'$cnt
"); $months_in_year++; $total_months++; } else {
print("$empty_cell'.round($count_yearly[$year]/$months_in_year,
2).''.$count_yearly[$year]."Total Average ticket resolution time
(hours)'); for ($month = 1; $month <=12; $month++) { if ($res_time =
$restime_monthly[$month][$year]) print(""); } print('\n"); } } ?> YearJanFeb
MarAprMayJunJulAugSepOctNovDecTotal '.$year.'".seconds_to_hours($res_time)."
"); else print("$empty_cell'.seconds_to_hours($restime_yearly[$year])."Total
Please can you help me,
Thank you,
Hanane
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[rt-users] yarts problem
Hi all,
i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to
connect to http://yarts.localdomain, i found that:
Days Difference = '. floor($sec/(60*60*24)); //echo '
Hours Difference = '. floor($sec/(60*60)); //echo '
Minutes Difference = '. floor($sec/60); return round($sec/(60*60), 2).'h'; }
?> '); } if ($yarts_css != "") { print(''); }
/
?> yarts: " onchange="submit()"> Queue: All
Include disabled queues: > Tickets created '); for ($month = 1; $month
<=12; $month++) { if ($cnt = $count_monthly[$month][$year]) { print(""); } }
print(''); print('"); } } ?> YearJanFebMarAprMayJunJulAugSepOctNovDecAverage
Total '.$year.'$cnt
"); $months_in_year++; $total_months++; } else {
print("$empty_cell'.round($count_yearly[$year]/$months_in_year,
2).''.$count_yearly[$year]."Total Average ticket resolution time
(hours)'); for ($month = 1; $month <=12; $month++) { if ($res_time =
$restime_monthly[$month][$year]) print(""); } print('\n"); } } ?> YearJanFeb
MarAprMayJunJulAugSepOctNovDecTotal '.$year.'".seconds_to_hours($res_time)."
"); else print("$empty_cell'.seconds_to_hours($restime_yearly[$year])."Total
Please can you help me,
Thank you,
Hanane
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[rt-users] RTx::Statistics, time to resolve poblem
hi all I use rt3.8.1, and i want to generate reports of time to resolve, i try to install RTx::Statistics but when i test this option it always generate '0', is there anyone who is found the same problem or know how to solve it. Thank you. Hanane ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Update tickets by mail
hi all, please it is possible to update tickets by mail, i installed CommandByMail module but i don't know how do it Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT-Extension-ActivityReports Query text
Hi All, I'm just trying to use Activity Reports extension, but I'm totally lost. What should I put into the Query textarea? Could anyone give me just one simple example please? We use 3.4.4pre3 Many thanks! Hanane ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT-Extension-ActivityReports Query text
Hi All, I'm just trying to use Activity Reports extension, but I'm totally lost. What should I put into the Query textarea? Could anyone give me just one simple example please? We use 3.4.4pre3 Many thanks! Hanane ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT-Extension-ActivityReports Query text
Hi All, I'm just trying to use Activity Reports extension, but I'm totally lost. What should I put into the Query textarea? Could anyone give me just one simple example please? we use RT 3.8.1 & RT-Extension-ActivityReports-1.0. Thanks. hanane. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] ActivityReports
Hi all, Hope find some one who use Activity Reports Extension, i don't understand why if i chose for example a date between 2009-01-22 & 2009-01-23 it doesn't show all activities for date 2009-01-23 it just show 2 or 3 activities, and why i have a number of tickets closed in activity summary different of what i have in resolution statistics, and how Average resolution time per ticket does calculated. thank you, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] what is the difference between total resolutions in created in date range and total resolutions in resolved in date range
Hi all, I installed Activity Reports extension on RT3.8.1, i don't understand what is the difference between total resolutions in "created in date range" and total resolutions in "resolved in date range". please help me to understand. Thank you very much. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] CommandByMail
Hi all, *Since the Queue contains mandatory fields, if these fields are not filled (fill in the e-mail or rather empty), the ticket will not be created. Is there a way to notify the person who sends the mail that his application has not been created?* Thank you, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] A way to send a mail once a field in the ticket is filled
Hello everyone, I'm looking for a way to send an email with the information extracted from the ticket once a particular field is completed. is that someone has an idea? thank you very much, best regards, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Automatic Ticket Creation based on CustomFields
Hi everyone, Please is there a way to generate ticket automaticlly when i chose a value of a custom field in an other ticket. thank you for your help ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] CreateChildTicket
Hi all, Our need is to create a ticket automatically when you click on a button on RT. I found in the wiki CreateChildTicket, my question is: Can we transmit the values of Custom Fields of a ticket in the child relies on this feature? and how can we do this? thank you, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] how to transmit a value of custom field on an other custom field
Hi all,
I'm looking for a way to add tickets automatically when a select a value of
a Custom field, I try to do this:
Condition: defined by user
Action: Create tickets
Template: Approved
Stage: TransactionCreate
Condition:
return undef unless
($self->TicketObj->FirstCustomFieldValue('test2') =~ /Oui/i);
return 1;
Template:
===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Test
Type: approval
Content: Someone has created a ticket. you should review and approve it, so
they can finish their work
ENDOFCONTENT
This allows to create a ticket automaticlly when i Select 'Oui' on Custom
Field 'test2', i need also to transmit automaticlly a value of an other
custom field when i select 'Oui' on Custom Field 'test2', please can you
tell me how i can do this?
Thank you,
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[rt-users] WorkFlow problems
hi all,
I try to add a workflow functionality to my RT, i followed the steps shown
in this url http://rt.bestpractical.com/view/WorkFlow,
In this steps : /opt/rt3/sbin/rt-setup-database --action insert \ --datafile
/opt/rt3/local/etc/FieldRequired.install
i get this wanning:
[warning]: Use of uninitialized value $args{"datadir"} in concatenation (.)
or string at /opt/rt3/sbin/rt-setup-database line 253, line 1.
(/opt/rt3/sbin/rt-setup-database:253)
Couldn't finish 'insert' step.
and this error:
ERROR: Couldn't load data from '/content' for import:
ERROR:Can't locate /content in @INC (@INC contains:
/opt/rt3/sbin/../local/lib
/opt/rt3/local/plugins/RT-Extension-ActivityReports/lib /opt/rt3/sbin/../lib
/etc/perl /usr/local/lib/perl/5.10.0 /usr/local/share/perl/5.10.0
/usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10
/usr/local/lib/site_perl .) at /opt/rt3/sbin/../lib/RT/Handle.pm line 697,
line 1.
Please can you tell me how i can resolve this problem.
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Re: [rt-users] how to transmit a value of custom field on an other custom field
I try to add this "test: {$Ticket->FirstCustomFieldValue('Your Custom Field
Name');}" on my template but that doesn't work,
Can you help me please,
2009/3/24 hanane ourdani
> Hi all,
>
> I'm looking for a way to add tickets automatically when a select a value of
> a Custom field, I try to do this:
>
>
> Condition: defined by user
> Action: Create tickets
> Template: Approved
> Stage: TransactionCreate
>
> Condition:
>
> return undef unless
> ($self->TicketObj->FirstCustomFieldValue('test2') =~ /Oui/i);
> return 1;
>
> Template:
>
> ===Create-Ticket: codereview
> Subject: Code review for {$Tickets{'TOP'}->Subject}
> Depended-On-By: TOP
> Queue: Test
> Type: approval
> Content: Someone has created a ticket. you should review and approve it, so
> they can finish their work
> ENDOFCONTENT
>
> This allows to create a ticket automaticlly when i Select 'Oui' on Custom
> Field 'test2', i need also to transmit automaticlly a value of an other
> custom field when i select 'Oui' on Custom Field 'test2', please can you
> tell me how i can do this?
>
> Thank you,
>
>
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[rt-users] how to add an hour in request tracker time
hello: on summer we have to add an hour on request tracker, please can you tell me how can i do this and if there are an impact to the old tickets. thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
