Possible resolution: Re: Can't send mail thru TB
**AHAAA***!!! Finally got hold of tech support today and they say my ISP *has* changed its servers--which it did *not* tell us when Geek Son called. Now it requires you to download email from your ISP-based email account before it will allow you to send anything through someone else's server. Since I hardly ever use my ISP's email account and generally send through the fastmail server, this would explain it. If, after this telnet authorization expires, it works, I'll let you know. If not, I'll let you know that, too. Thanks, all, for your help and encouragement. -- Anna (I remembered the lines! I remembered the lines!) Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Hello Anna, Saturday, July 31, 2004, 9:34:15 PM, you wrote: A The error message is message not sent: server reply -- relaying denied. A Ryan (geek son) looked through the logs, but they were all geek A (sic) to me. (Sorry, too bad to pass up.) I get that when I try to send to some ISPs from my personal SMTP server. I have to send some mail from one specific account that uses my ISP's SMTP server. I normally use my own SMTP server, Mercury32. what does the ACCOUNT-PROPERTIES-transport-sendmail section say for a server? and the AUTHENTICATION section. -- Best regards, Paul Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Sat, 31 Jul 2004 13:54:15 -0700 (4:54 PM EDT here) Anna wrote: each time I use TB, I have to do a command prompt in Windows, then type in: telnet (my server name) 110 user (my username) pass (my password) quit Then I can send email through TB for a couple of hours. After that, I have to do the command lines again. My son tried writing a batch file, but he doesn't know how to make it pause and wait for an OK signal, then start up again. I haven't written batch files since 1982 (and only did a couple then). Try writing a second file with the information you have to type in. Let's call the information file anna.txt. Anna.txt might look something like: (your server name) 110 user (your user name) pass (your password) quit Once you store anna.txt , try getting a command prompt and typing: telnet (path to anna.txt)\anna.txt Using: The Bat! v2.12.00, BayesIt! 0.5.5, MyMacros 1.10 Windows 2000 v5.0 - Build 2195 - Service Pack 4 -- Daniel A. Grunberg Kensington, Maryland, USA homepage: www.nyx.net/~dgrunber/ Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Hi, Marck, MDP Question : Is your account configured as a POP or an IMAP account? POP. MDP Have you tried ant of the other authentication methods? Between us, Ryan and I have tried all of them. I noticed one thing today though: Under AccountPropertiesTransferSend Mail, the port listed is 25. Should I change that to 110, which is the one the ISP told me to use for the workaround? MDP Relaying is usually an accusation levied when an email's from MDP address is not that accepted by the server as authentically that of MDP the account holder .. could that be anything to do with it? I don't think so. Each account has the correct from name in the transport stuff (including user names and passwords). Those should match the account, not necessarily my ISP info, right? MDP Note: please add a dashdashspacereturn sequence (as you MDP see before my signature) above your name in your messages to this MDP list. Oops. Sorry. I keep forgetting. -- Anna Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Dear Anna, @1-Aug-2004, 15:23 -0700 (01-Aug 23:23 UK time) Anna said to Marck: MDP Question : Is your account configured as a POP or an IMAP account? POP. Do you have TB set up to prompt you for the POP password or have you stored it in TB? If TB is prompting you then maybe the correct password is not available for TB to use in the POP before SMTP setting. MDP Have you tried ant of the other authentication methods? Between us, Ryan and I have tried all of them. I noticed one thing today though: Under AccountPropertiesTransferSend Mail, the port listed is 25. Should I change that to 110, which is the one the ISP told me to use for the workaround? Certainly NOT. Port 25 is the SMTP port. Port 110 is the POP port. Post Office Protocol (POP) is used to receive mail. Simple Mail Transfer Protocol (SMTP) is used for sending. The workaround your ISP gave you was to do a login to the POP server using your POP credentials before sending messages using standard SMTP. That is: POP before SMTP authentication. When you say: telnet (my server name) 110 user (my username) pass (my password) Was the username and password any different from the normal username and password? If they gave you a different set to use for this purpose, the TB has a space in which to enter them under SMTP authentication. Since your ISP has been willing to ascertain that this telnet workaround was needed, perhaps they will be good enough to explain to you (and you can relay back to us) why standard POP before SMTP authentication fails to work for you. I really should. MDP Relaying is usually an accusation levied when an email's from MDP address is not that accepted by the server as authentically that of MDP the account holder .. could that be anything to do with it? I don't think so. Each account has the correct from name in the transport stuff (including user names and passwords). Those should match the account, not necessarily my ISP info, right? Now you have me confused. Or do you. We're talking about the login details for your email settings, not the login to your ISP PPP access (dial-up). -- Cheers -- //.arck D Pearlstone --List moderator and fellow end user TB! v2.12.03 on Windows XP 5.1.2600 Service Pack 1 ' pgpwnrWnr5xUD.pgp Description: PGP signature Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Hi, Marck, POP. MDP Do you have TB set up to prompt you for the POP password or have you MDP stored it in TB? If TB is prompting you then maybe the correct MDP password is not available for TB to use in the POP before SMTP MDP setting. No, it's stored in TB, and we made sure the password is the correct one. MDP Certainly NOT. Port 25 is the SMTP port. OK. :) MDP The workaround your ISP gave you was to do a login to the POP server MDP using your POP credentials before sending messages using standard MDP SMTP. That is: POP before SMTP authentication. When you say: MDP telnet (my server name) 110 MDP user (my username) MDP pass (my password) MDP Was the username and password any different from the normal username MDP and password? If they gave you a different set to use for this MDP purpose, the TB has a space in which to enter them under SMTP MDP authentication. We changed the password, but we made sure the new one was entered correctly in TB. It's the same set as for the normal user name and password. MDP Since your ISP has been willing to ascertain that this telnet MDP workaround was needed, perhaps they will be good enough to explain MDP to you (and you can relay back to us) why standard POP before SMTP MDP authentication fails to work for you. I really should. Ryan's going home tonight, but I'll try to make time later this week to call and ask them. (The day job will interfere with that for a few days!) I don't think so. Each account has the correct from name in the transport stuff (including user names and passwords). Those should match the account, not necessarily my ISP info, right? MDP Now you have me confused. Or do you. We're talking about the login MDP details for your email settings, not the login to your ISP PPP MDP access (dial-up). Sorry--the login details for my email settings and ISP settings are the same (I have DSL). I have the home account, @qwest.net, the fastmail account (a Web-based account I have fwded to TB), and a third forwarded from a Web site. For each of them, I have TB configured to send through the home Qwest server, and to retrieve through the respective accounts, including the respective usernames and passwords. Is this more clear or am I completely misunderstanding you? -- Anna Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Dear Anna, @1-Aug-2004, 16:54 -0700 (02-Aug 00:54 UK time) Anna said to Marck: ... snip MDP Was the username and password any different from the normal MDP username and password? If they gave you a different set to use MDP for this purpose, the TB has a space in which to enter them MDP under SMTP authentication. We changed the password, but we made sure the new one was entered correctly in TB. It's the same set as for the normal user name and password. If you receive mail and have POP before SMTP enabled then there is no sensible reason I can come up with for it not working. MDP Since your ISP has been willing to ascertain that this MDP telnet workaround was needed, perhaps they will be good MDP enough to explain to you (and you can relay back to us) why MDP standard POP before SMTP authentication fails to work for you. MDP I really should. Ryan's going home tonight, but I'll try to make time later this week to call and ask them. (The day job will interfere with that for a few days!) You'll have to enable POP before SMTP, attempt a send with that setting (noting the time of day) then ask your ISP to confirm the fault from their logs. You might mention that your email software has a POP before SMTP auth option and that you have it enabled ... What else should I be doing? kind of query... ... snip For each of them, I have TB configured to send through the home Qwest server, and to retrieve through the respective accounts, including the respective usernames and passwords. Is this more clear or am I completely misunderstanding you? This is more clear. Thank you. The big issue is username and password during the send operation using the Qwest server. Is the login / password you are using the same as the login / password for the Qwest POP account? It should be. -- Cheers -- //.arck D Pearlstone --List moderator and fellow end user TB! v2.12.03 on Windows XP 5.1.2600 Service Pack 1 ' pgptM6ImLlb7o.pgp Description: PGP signature Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
MDP You'll have to enable POP before SMTP, attempt a send with that MDP setting (noting the time of day) then ask your ISP to confirm the MDP fault from their logs. You might mention that your email software MDP has a POP before SMTP auth option and that you have it enabled ... MDP What else should I be doing? kind of query... Will do! (I'm keeping all these related msgs because I have a memory like a steel sieve.) whack MDP This is more clear. Thank you. The big issue is username and MDP password during the send operation using the Qwest server. Is the MDP login / password you are using the same as the login / password for MDP the Qwest POP account? It should be. Yes, it is. I've checked those so many times I should be bug-eyed. :) I'll let you know what, if anything, the ISP comes up with, and thanks for your help! -- Anna Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Well, this has turned into a major brouhaha that's way bigger than this not-very-techie can handle. My son (who lives in California and is seldom in Washington where he can be in-house tech support for me) spent an hour on the phone with my ISP's tech support and they came up with a workaround. So each time I use TB, I have to do a command prompt in Windows, then type in: telnet (my server name) 110 user (my username) pass (my password) quit Then I can send email through TB for a couple of hours. After that, I have to do the command lines again. My son tried writing a batch file, but he doesn't know how to make it pause and wait for an OK signal, then start up again. I haven't written batch files since 1982 (and only did a couple then). Does anyone have any advice? If I have to keep doing this, much as I like TB, I'm going to go to something else. This is just way too involved to have to do it every time. Anna Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Hello Anna, Saturday, July 31, 2004, 4:54:15 PM, you wrote: A Does anyone have any advice? If I have to keep doing this, much A as I like TB, I'm going to go to something else. This is just way A too involved to have to do it every time. I know there has been a fix, and it will be in the NEXT beta, to a similar problem I have. that problem is when TB starts up, when it is receiving mail it hangs. they said there was a problem with the startup sequence .I don't know if this will help you are not. What are the error messages at the bottom of the TB screen when it starts? I would turn the logging on to a file maybe so your problem can be looked at. -- Best regards, Paul Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Hello Anna, they came up with a workaround. So each time I use TB, I have to do a command prompt in Windows, then type in: telnet (my server name) 110 user (my username) pass (my password) quit Then I can send email through TB for a couple of hours. Try something. On your account(s) Properties select: Transport Send mail Authentication At he bottom, check 'Use POP before SMTP authentication' And see if that helps. Try sending mail without going through the command prompt workaround. -- Best regards, Miguel A. Urech (El Escorial - Spain) Using The Bat! v2.10.03 Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Dear Anna, @31-Jul-2004, 13:54 -0700 (31-Jul 21:54 UK time) Anna said: ... snip they came up with a workaround. So each time I use TB, I have to do a command prompt in Windows, then type in: telnet (my server name) 110 user (my username) pass (my password) quit ... snip Does anyone have any advice? Yes. This is a simple one. Go into Account properties. Click on Transport. In the Send mail box, click in the Authentication button. At the very bottom of that box, turn on the Use POP before SMTP authentication tick box. Click OK. Click OK. That's it. Now you won't have to do any of the above (since TB will do it for you automatically). -- Cheers -- //.arck D Pearlstone --List moderator and fellow end user TB! v2.12.03 on Windows XP 5.1.2600 Service Pack 1 ' pgp41EoDH64Fm.pgp Description: PGP signature Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
PC I know there has been a fix, and it will be in the NEXT beta, to a PC similar problem I have. that problem is when TB starts up, when it is PC receiving mail it hangs. they said there was a problem with the startup PC sequence .I don't know if this will help you are not. PC What are the error PC messages at the bottom of the TB screen when it starts? I would turn the PC logging on to a file maybe so your problem can be looked at. The error message is message not sent: server reply -- relaying denied. Ryan (geek son) looked through the logs, but they were all geek (sic) to me. (Sorry, too bad to pass up.) Anna Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
MDP Go into Account properties. Click on Transport. In the Send MDP mail box, click in the Authentication button. At the very bottom MDP of that box, turn on the Use POP before SMTP authentication tick MDP box. Click OK. Click OK. That's it. Now you won't have to do any of MDP the above (since TB will do it for you automatically). Unfortunately, it doesn't work. :-( Anna Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Hi, Miguel, M Try something. On your account(s) Properties select: M Transport M Send mail M Authentication M At he bottom, check 'Use POP before SMTP authentication' M And see if that helps. Try sending mail without going through the M command prompt workaround. We tried this before calling the ISP tech support. It didn't work. I tried it again just now, just in case, but it still didn't work. :-( Not while the program was running, not after restarting the program, and not after rebooting the whole system. It's weird. Anna Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Dear Anna, @31-Jul-2004, 18:37 -0700 (01-Aug 02:37 UK time) Anna said to Marck: MDP Go into Account properties. Click on Transport. In the Send MDP mail box, click in the Authentication button. At the very bottom MDP of that box, turn on the Use POP before SMTP authentication tick MDP box. Click OK. Click OK. That's it. Now you won't have to do any of MDP the above (since TB will do it for you automatically). Unfortunately, it doesn't work. :-( The procedure you describe that the ISP instructed you to do is exactly POP before SMTP. I'm not clear as to why this fails to work. Question : Is your account configured as a POP or an IMAP account? (I wonder if an IMAP account is capable of doing POP before SMTP...) If you have configured as IMAP, is there a specific need? Would converting to POP3 / recreating the account as POP3 help? If you are already using POP3 - forget it! Have you tried ant of the other authentication methods? Relaying is usually an accusation levied when an email's from address is not that accepted by the server as authentically that of the account holder .. could that be anything to do with it? Note: please add a dashdashspacereturn sequence (as you see before my signature) above your name in your messages to this list. -- Cheers -- //.arck D Pearlstone --List moderator and fellow end user TB! v2.12.03 on Windows XP 5.1.2600 Service Pack 1 ' pgpK8ip2FyRT6.pgp Description: PGP signature Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
Hi Anna, On Wed, 28 Jul 2004, at 19:53:15 [GMT-0700] (which was Thu, 12:53:15 Australian Eastern Time) you wrote: Any advice will be most gratefully accepted, and may all your spaghetti have good meatballs! Are you using some sort of SMTP server to send mail after it leaves Bat!? I get this error message at work after updating MDaemon, which has to be shut down completely with Windoze, and re-started. Just a thought! -- John Phillips, Sydney, Australia Using The Bat! v2.12.00 on Windows XP 5.1 Build 2600 Service Pack 1 There are two ways to slide easily through life: to believe everything or to doubt everything; both ways save us from thinking. Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Can't send mail thru TB
Hi, Marck, Leif, and all y'all, I've been gone a long time, but as they say, I'm ba-a-ack. I've got the new version of TB! and it's been working just fine (for several months) until yesterday. Suddenly, I can receive mail but not send it--any of it, from any of my three accounts. The message I get is Did not send message--server relaying denied. Of my three accounts, one is forwarded from a Web-based mail (fastmail, which is why I can send this--thru the Web interface); but none of the three can send. I've checked all the settings and they're all correct. I've not changed any of my settings and TB! has free access through my firewall (ZoneAlarm--and this happens even when ZA is shut down). I'm using W2K Pro (no change there). I've experienced this previously, but only intermittently--maybe once every few months, and then closing the program and opening it again usually fixed it. I emailed bugs, though it's not really a bug, but didn't receive any response. This time, closing, re-opening, and even re-booting makes no difference: I just can't send mail. I've looked through the archives and not found anything applicable, but I'd be surprised if somewhere in the list expertise, someone hasn't seen this before. I hope so, because my livelihood depends on email! :) Any advice will be most gratefully accepted, and may all your spaghetti have good meatballs! Anna Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Can't send mail thru TB
On Thu 29 July 2004, 12:53:15 +1000, Anna Lawson wrote: Suddenly, I can receive mail but not send it--any of it, from any of my three accounts. The message I get is Did not send message--server relaying denied. Of my three accounts, one is forwarded from a Web-based mail (fastmail, which is why I can send this--thru the Web interface); but none of the three can send. I've checked all the settings and they're all correct. It sounds as though your SMTP servers (the ones for sending mail) do not like to accept mail from wherever it is you are connecting from. Have you changed your connection to the Internet? You will usually get that message if you are connected to the Internet through one ISP, and try to use the SMTP server of another. Another possibility is that your SMTP server will only send mail if you have authenticated by receiving mail first. See if setting Use POP before SMTP authentication is set, and if not try this (Account - Properties - Transport - Send mail authentication). -- Robin Anson Using The Bat! v2.12.00 on Windows XP 5.1 Build 2600 Service Pack 1 Running [EMAIL PROTECTED] (see: www.setiathome.ssl.berkeley.edu) No of SETI units returned: 304 Processing time: 1 years, 249 days, 11 hours. Current version is 2.12.00 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
