Dear Anna,

@1-Aug-2004, 16:54 -0700 (02-Aug 00:54 UK time) Anna said to Marck:

... <snip>

MDP>> Was the username and password any different from the normal
MDP>> username and password? If they gave you a different set to use
MDP>> for this purpose, the TB has a space in which to enter them
MDP>> under SMTP authentication.

> We changed the password, but we made sure the new one was entered
> correctly in TB. It's the same set as for the normal user name
> and password.

If you receive mail and have POP before SMTP enabled then there is
no sensible reason I can come up with for it not working.

MDP>> Since your ISP has been willing to ascertain that this
MDP>> "telnet" workaround was needed, perhaps they will be good
MDP>> enough to explain to you (and you can relay back to us) why
MDP>> standard POP before SMTP authentication fails to work for you.
MDP>> I really should.

> Ryan's going home tonight, but I'll try to make time later this
> week to call and ask them. (The day job will interfere with that
> for a few days!)

You'll have to enable POP before SMTP, attempt a send with that
setting (noting the time of day) then ask your ISP to confirm the
fault from their logs. You might mention that your email software
has a "POP before SMTP auth" option and that you have it enabled ...
"What else should I be doing?" kind of query...

... <snip>

> For each of them, I have TB configured to send through the "home"
> Qwest server, and to retrieve through the respective
> accounts, including the respective usernames and passwords.

> Is this more clear or am I completely misunderstanding you?

This is more clear. Thank you. The big issue is username and
password during the send operation using the Qwest server. Is the
login / password you are using the same as the login / password for
the Qwest POP account? It should be.

-- 
Cheers -- //.arck D Pearlstone --List moderator and fellow end user
TB! v2.12.03 on Windows XP 5.1.2600 Service Pack 1
'

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