[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
[Expired for cups (Ubuntu) because there has been no activity for 60 days.] ** Changed in: cups (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Hello Alex, Thank you for submitting this bug and all the error logs with regard to your problem with cups. You made this bug report some time ago and Ubuntu and cups have been updated since then. It also looks like possibly the USB directly connecting to the PC (rather than through a USB hub) may have fixed the problem for you? Could you confirm that this is no longer a problem and that we can close the ticket? Thank you again for helping make Ubuntu and cups better. G ** Changed in: cups (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Sorry guys, was busy and forgot about that issue... I've moved to 13.10 since last report, the problem is still here. I have the OKI printer connected through a cheap USB hub and DYMO labelwriter directly to the PC. That's exactly the same configuration as I had before upgraded to 13.04, which introduced the problem and strange behavior with delays... The USB hub was replaced to a better one and the problem didn't dissapear. I've connected the OKI printer directly to the PC and couldn't reproduce the problem for now. Will stay with that configuration to see if it will come back. The delays between the prints are still here, but that's a minor issue. I start to suspect in USB subsystem since there is another non-printer related issue. The first scan after with barcode reader will always be incomplete after the PC was idle fro a while (probably the USB went to sleep since then, I can see it by dimmer led on the DYMO printer). The barcode scanner was always connected to the USB hub where OKI printer is connected... ** Changed in: cups (Ubuntu) Status: Expired = New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
[Expired for cups (Ubuntu) because there has been no activity for 60 days.] ** Changed in: cups (Ubuntu) Status: Incomplete = Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Which version of Ubuntu are you using? Can you try whether the problem goes away with a live CD/USB stick of a newer version? Are the printers connected through a USB hub? Can you try to connect them without USB hub? ** Changed in: cups (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Hi, Following is the tail of the syslog with printouts from the prints session. It took a while to reproduce, the log includes 2 successful prints on the DYMO printer, the 3'rd was cut again and than restarted from the middle of the sticker. The OKI printer wasn't stuck this time... Oct 5 23:09:39 Server kernel: [646027.878594] usblp0: removed Oct 5 23:09:41 Server kernel: [646030.178913] usblp 5-1:1.0: usblp0: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:09:42 Server kernel: [646031.138867] usblp0: removed Oct 5 23:09:42 Server kernel: [646031.344314] usblp2: removed Oct 5 23:09:42 Server kernel: [646031.347240] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:09:42 Server kernel: [646031.348438] usblp4: removed Oct 5 23:09:52 Server kernel: [646041.092920] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:09:52 Server kernel: [646041.108186] usblp2: removed Oct 5 23:09:52 Server kernel: [646041.312697] usblp0: removed Oct 5 23:09:52 Server kernel: [646041.315381] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:10:02 Server kernel: [646051.256957] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:10:02 Server kernel: [646051.301611] usblp2: removed Oct 5 23:10:02 Server kernel: [646051.307907] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:10:02 Server kernel: [646051.512352] usblp0: removed Oct 5 23:10:02 Server kernel: [646051.514887] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:10:02 Server dbus[650]: [system] Activating service name='org.opensuse.CupsPkHelper.Mechanism' (using servicehelper) Oct 5 23:10:02 Server dbus[650]: [system] Successfully activated service 'org.opensuse.CupsPkHelper.Mechanism' Oct 5 23:10:30 Server kernel: [646079.102073] usblp2: removed Oct 5 23:10:30 Server kernel: [646079.108952] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:10:30 Server kernel: [646079.312343] usblp0: removed Oct 5 23:10:30 Server kernel: [646079.315165] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:10:30 Server kernel: [646079.409603] usblp2: removed Oct 5 23:10:40 Server kernel: [646089.219133] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:10:40 Server kernel: [646089.239781] usblp2: removed Oct 5 23:10:40 Server kernel: [646089.448806] usblp0: removed Oct 5 23:10:40 Server kernel: [646089.451552] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:10:50 Server kernel: [646099.357982] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:11:08 Server kernel: [646117.668692] usblp2: removed Oct 5 23:11:09 Server dbus[650]: [system] Activating service name='org.opensuse.CupsPkHelper.Mechanism' (using servicehelper) Oct 5 23:11:09 Server dbus[650]: [system] Successfully activated service 'org.opensuse.CupsPkHelper.Mechanism' Oct 5 23:11:10 Server kernel: [646118.894935] usb 5-1: usbfs: process 21990 (usb) did not claim interface 0 before use Oct 5 23:11:18 Server kernel: [646126.900987] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:11:18 Server kernel: [646126.916909] usblp2: removed Oct 5 23:11:18 Server kernel: [646127.124281] usblp0: removed Oct 5 23:11:18 Server kernel: [646127.126790] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:11:27 Server kernel: [646136.552999] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:11:28 Server kernel: [646136.909485] usblp2: removed Oct 5 23:11:28 Server kernel: [646136.915969] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:11:28 Server kernel: [646137.120410] usblp0: removed Oct 5 23:11:28 Server kernel: [646137.123182] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
While typing here, there was another label printed by the DYMO printer, probably one that was stuck after the problem, here's the syslog again with all the information... Oct 5 23:09:39 Server kernel: [646027.878594] usblp0: removed Oct 5 23:09:41 Server kernel: [646030.178913] usblp 5-1:1.0: usblp0: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:09:42 Server kernel: [646031.138867] usblp0: removed Oct 5 23:09:42 Server kernel: [646031.344314] usblp2: removed Oct 5 23:09:42 Server kernel: [646031.347240] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:09:42 Server kernel: [646031.348438] usblp4: removed Oct 5 23:09:52 Server kernel: [646041.092920] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:09:52 Server kernel: [646041.108186] usblp2: removed Oct 5 23:09:52 Server kernel: [646041.312697] usblp0: removed Oct 5 23:09:52 Server kernel: [646041.315381] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:10:02 Server kernel: [646051.256957] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:10:02 Server kernel: [646051.301611] usblp2: removed Oct 5 23:10:02 Server kernel: [646051.307907] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:10:02 Server kernel: [646051.512352] usblp0: removed Oct 5 23:10:02 Server kernel: [646051.514887] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:10:02 Server dbus[650]: [system] Activating service name='org.opensuse.CupsPkHelper.Mechanism' (using servicehelper) Oct 5 23:10:02 Server dbus[650]: [system] Successfully activated service 'org.opensuse.CupsPkHelper.Mechanism' Oct 5 23:10:30 Server kernel: [646079.102073] usblp2: removed Oct 5 23:10:30 Server kernel: [646079.108952] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:10:30 Server kernel: [646079.312343] usblp0: removed Oct 5 23:10:30 Server kernel: [646079.315165] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:10:30 Server kernel: [646079.409603] usblp2: removed Oct 5 23:10:40 Server kernel: [646089.219133] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:10:40 Server kernel: [646089.239781] usblp2: removed Oct 5 23:10:40 Server kernel: [646089.448806] usblp0: removed Oct 5 23:10:40 Server kernel: [646089.451552] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:10:50 Server kernel: [646099.357982] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:11:08 Server kernel: [646117.668692] usblp2: removed Oct 5 23:11:09 Server dbus[650]: [system] Activating service name='org.opensuse.CupsPkHelper.Mechanism' (using servicehelper) Oct 5 23:11:09 Server dbus[650]: [system] Successfully activated service 'org.opensuse.CupsPkHelper.Mechanism' Oct 5 23:11:10 Server kernel: [646118.894935] usb 5-1: usbfs: process 21990 (usb) did not claim interface 0 before use Oct 5 23:11:18 Server kernel: [646126.900987] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:11:18 Server kernel: [646126.916909] usblp2: removed Oct 5 23:11:18 Server kernel: [646127.124281] usblp0: removed Oct 5 23:11:18 Server kernel: [646127.126790] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:11:27 Server kernel: [646136.552999] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:11:28 Server kernel: [646136.909485] usblp2: removed Oct 5 23:11:28 Server kernel: [646136.915969] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 Oct 5 23:11:28 Server kernel: [646137.120410] usblp0: removed Oct 5 23:11:28 Server kernel: [646137.123182] usblp 2-4.2:1.0: usblp0: USB Bidirectional printer dev 7 if 0 alt 0 proto 2 vid 0x04F9 pid 0x2027 Oct 5 23:16:29 Server kernel: [646437.898720] usblp2: removed Oct 5 23:16:39 Server kernel: [646447.964143] usblp 5-1:1.0: usblp2: USB Bidirectional printer dev 2 if 0 alt 0 proto 2 vid 0x0922 pid 0x0020 -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
And here's the information based on the https://wiki.ubuntu.com/DebuggingPrintingProblems: $ lsmod | grep usb usblp 18111 0 usbhid 47074 0 hid 101002 3 hid_cypress,hid_generic,usbhid Disconnected both OKI and DYMO printers, syslog shows: Oct 5 23:19:27 Server kernel: [646616.504047] hub 3-0:1.0: port 1 disabled by hub (EMI?), re-enabling... Oct 5 23:19:27 Server kernel: [646616.504058] usb 3-1: USB disconnect, device number 11 Oct 5 23:19:27 Server kernel: [646616.504062] usb 3-1.1: USB disconnect, device number 15 Oct 5 23:19:27 Server kernel: [646616.504305] usb 3-1.2: USB disconnect, device number 13 Oct 5 23:19:27 Server udev-configure-printer: remove /devices/pci:00/:00:1a.0/usb3/3-1/3-1.1 Oct 5 23:19:27 Server kernel: [646616.528115] usb 3-1.4: USB disconnect, device number 14 Oct 5 23:19:28 Server kernel: [646616.784019] usb 3-1: new full-speed USB device number 16 using uhci_hcd Oct 5 23:19:28 Server kernel: [646616.923720] usb 3-1: not running at top speed; connect to a high speed hub Oct 5 23:19:28 Server kernel: [646616.941722] usb 3-1: New USB device found, idVendor=1a40, idProduct=0101 Oct 5 23:19:28 Server kernel: [646616.941727] usb 3-1: New USB device strings: Mfr=0, Product=1, SerialNumber=0 Oct 5 23:19:28 Server kernel: [646616.941730] usb 3-1: Product: USB 2.0 Hub Oct 5 23:19:28 Server kernel: [646616.944768] hub 3-1:1.0: USB hub found Oct 5 23:19:28 Server kernel: [646616.946723] hub 3-1:1.0: 4 ports detected Oct 5 23:19:28 Server kernel: [646617.229746] usb 3-1.2: new low-speed USB device number 17 using uhci_hcd Oct 5 23:19:28 Server kernel: [646617.371724] usb 3-1.2: New USB device found, idVendor=046d, idProduct=c30f Oct 5 23:19:28 Server kernel: [646617.371729] usb 3-1.2: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Oct 5 23:19:28 Server kernel: [646617.371733] usb 3-1.2: Product: Logitech USB Keyboard Oct 5 23:19:28 Server kernel: [646617.371737] usb 3-1.2: Manufacturer: Logitech Oct 5 23:19:28 Server kernel: [646617.389126] input: Logitech Logitech USB Keyboard as /devices/pci:00/:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.0/input/input19 Oct 5 23:19:28 Server kernel: [646617.389257] hid-generic 0003:046D:C30F.0016: input,hidraw0: USB HID v1.10 Keyboard [Logitech Logitech USB Keyboard] on usb-:00:1a.0-1.2/input0 Oct 5 23:19:28 Server kernel: [646617.423800] input: Logitech Logitech USB Keyboard as /devices/pci:00/:00:1a.0/usb3/3-1/3-1.2/3-1.2:1.1/input/input20 Oct 5 23:19:28 Server kernel: [646617.423935] hid-generic 0003:046D:C30F.0017: input,hidraw3: USB HID v1.10 Device [Logitech Logitech USB Keyboard] on usb-:00:1a.0-1.2/input1 Oct 5 23:19:28 Server kernel: [646617.497727] usb 3-1.4: new low-speed USB device number 18 using uhci_hcd Oct 5 23:19:28 Server kernel: [646617.633722] usb 3-1.4: New USB device found, idVendor=04b4, idProduct=bca1 Oct 5 23:19:28 Server kernel: [646617.633727] usb 3-1.4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Oct 5 23:19:28 Server kernel: [646617.633731] usb 3-1.4: Product: Barcode Reader Oct 5 23:19:28 Server kernel: [646617.633734] usb 3-1.4: Manufacturer: Guest Oct 5 23:19:28 Server kernel: [646617.664117] input: Guest Barcode Reader as /devices/pci:00/:00:1a.0/usb3/3-1/3-1.4/3-1.4:1.0/input/input21 Oct 5 23:19:28 Server kernel: [646617.664234] cypress 0003:04B4:BCA1.0018: input,hidraw4: USB HID v1.00 Keyboard [Guest Barcode Reader] on usb-:00:1a.0-1.4/input0 Oct 5 23:19:28 Server mtp-probe: checking bus 3, device 17: /sys/devices/pci:00/:00:1a.0/usb3/3-1/3-1.2 Oct 5 23:19:28 Server mtp-probe: checking bus 3, device 18: /sys/devices/pci:00/:00:1a.0/usb3/3-1/3-1.4 Oct 5 23:19:28 Server mtp-probe: bus: 3, device: 18 was not an MTP device Oct 5 23:19:28 Server mtp-probe: bus: 3, device: 17 was not an MTP device Oct 5 23:19:39 Server kernel: [646628.408051] usb 5-1: USB disconnect, device number 2 Oct 5 23:19:39 Server kernel: [646628.408210] usblp2: removed Oct 5 23:19:39 Server udev-configure-printer: remove /devices/pci:00/:00:1d.0/usb5/5-1 Reconnected both printers, syslog was updated with the following: Oct 5 23:21:17 Server kernel: [646726.616042] hub 3-0:1.0: port 1 disabled by hub (EMI?), re-enabling... Oct 5 23:21:17 Server kernel: [646726.616052] usb 3-1: USB disconnect, device number 16 Oct 5 23:21:17 Server kernel: [646726.616056] usb 3-1.2: USB disconnect, device number 17 Oct 5 23:21:17 Server kernel: [646726.648083] usb 3-1.4: USB disconnect, device number 18 Oct 5 23:21:18 Server kernel: [646726.916020] usb 3-1: new full-speed USB device number 19 using uhci_hcd Oct 5 23:21:18 Server kernel: [646727.055776] usb 3-1: not running at top speed; connect to a high speed hub Oct 5 23:21:18 Server kernel: [646727.073775] usb 3-1: New USB device found, idVendor=1a40, idProduct=0101 Oct 5 23:21:18 Server kernel:
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Can you also attach /var/log/syslog of when the problem occurs? Thanks. Please also follow the instructions of the section USB printer on https://wiki.ubuntu.com/DebuggingPrintingProblems. ** Changed in: cups (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Would someone from HPLIP mind taking a look at this? Logs indicate there's some sort of issue, but I'm not familiar with the project. Thanks ** Also affects: hplip Importance: Undecided Status: New ** No longer affects: hplip -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Okay, I'm looking over the provided logs, and will let you know what I find. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Okay, so what I generally do in cases like this where there are multiple lengthy logs, is to go through each, pull out any events that are notable, or will help investigate this further and annotate the events as needed. I will then upload them as attachments here, and cross reference them for any common links. The common links will then (hopefully) illuminate what the issue is. The one good thing about having an issue like this with CUPS, is that CUPS is excellent about logging every event that happened before, during and after the print job. I'm about half way done with the logs and should have them finished and partially cross referenced by tonight (7/30). Quinn Balazs -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Thanks for the attention to that issue Quinn. Solution will allow me to go back to my usual working routine. Let me know if I can help somehow. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Tried to print a JPG image to both of the printers several times at about the same time. The DYMO printer spitted the labels pretty fast without a problem, while the OKI still showing processing for more than 15 minutes... The OKI's job become more than 13MBytes of data (don't know if it's small or big, the PDF file job was about 1M). The log constantly shows 6 pairs of the following printouts per second: Read 8192 bytes of print data... Wrote 8192 bytes of print data... Will try to upload the log later in case there will be some progress. The OKI printer was in not connected state when I first printed, so I did the disable/enable sequence again and since then it's in processing state... -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Oh, and something I didn't mention, the PDF files are printed from the command line using the following commands: lpr -U alex -P OKI-DATA-CORP-B410 pfd_file_name lpr -U alex -P DYMO-LabelWriter-450 -o PageSize=w167h288 -o PageRegion=w167h288 -o page-left=0 -o page-right=0 -o page-top=0 -o page-bottom=0 -o Resolution=300dpi -o cupsDarkness=Normal pdf_file_name The JPEGs were sent to OKI from FireFox and to DYMO from image viewer. 30 minutes passed... The printer queue still shows processing and sending data to printer in the web interface. Canceling the job... Next job with the same image changed from pending to processing. After another 10 minutes when nothing is printed canceling the rest of the OKI jobs. Printing on OKI from the image viewer created a 3-4MByte job which was printed successfully in seconds... So probably there is another problem with printing from FireFox or with very large jobs. Attaching the error log I have so far with current prints. ** Attachment added: error_log https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+attachment/3846781/+files/error_log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Now that I know that image viewer prints ok on both of the printers I've tried to print JPG image on both of them from that application. Same problem, the DYMO spit about 1/4 of the sticker and the job was placed on hold, while the web interface shows Unable to send data to printer. The OKI printer is shown with i circle, the job status became Processing - not connected? (with the ? at the end), while on the web interface it just shows processing since date_time After a while the jobs were released automatically (I did nothing except refreshing the web interface jobs page) and similar print results are seen: DYMO restarted the print from the beginning on the same label, OKI printed normally. Attaching the log again with that scenario. Bottom line, the problem exist not only for the PDF files... ** Attachment added: error_log https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+attachment/3846793/+files/error_log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
While the symptoms are different, the fact that they all started around the same time leads me to think that a fix for one should fix the others, or while tackling one, the solution to the others will become clear. The next sensible step, while I take a look at the error logs from cups, would be to see if the issue is caused by the fact that you are printing PDFs. Sometimes with PDF files, the file is incorrectly handled by cups on the way to the printer, leading to the symptoms that you described. So essentially the next step is to print things that aren't PDF files, and let us know how that goes, still capturing error logs, in the event that it still occurs. I'll take a detailed look at the logs, and we'll move on from there. In the event that the issue is only obvious with PDF files, there is a quite simple fix, but we'll go there after we know that will fix the problem. Quinn Balazs -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Mark as new when the requested logs have been added. ** Changed in: cups (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
You know the deal: https://wiki.ubuntu.com/DebuggingPrintingProblems . Attach the logs pertaining to debugging CUPS, check out the web interface for CUPS, checking for anything that seems odd. In this case the information about how to capture print job data will also be necessary. Whether these are Postscript (PDF) documents or not would also be nice to have. Quinn Balazs -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Quinn asked to mention the other problem I've reported #1231624 with 7 seconds delay between sequential prints. I'm not sure those are duplicate since the symptoms are different, but it could be that both of the problems are created when trying to solve a garbage printing that was discussed in bug #872483. Forgot about the logs, will try to capture on my next print. All printed files are PDFs (all of them are postscripts?). One page for OKI is about 1MByte and every job for DYMO is about 350KByte. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Another symptom, probably the same problem: The OKI printer's jobs are not coming out. In printer's queue the job is shown as Processing - Not connected?, while the printer is online. Attached log with save debug information for troubleshooting is enabled and CUPS restarted after that. The log should show 1 job to DYMO printer and 1 job to OKI printer. DYMO label looks ok, while OKI's page didn't come out. Enabling/disabling the printer in the settings will detect the printer again and print the job. ** Attachment added: error_log https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+attachment/3843756/+files/error_log ** Changed in: cups (Ubuntu) Status: Incomplete = New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1231630] Re: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer
Not my lucky day... Printing next jobs sequence printed 1/4 of the label on DYMO and placed the print job on hold. The OKI printer's job went to processing - not connected? again. In the web interface I can see Unable to send data to printer. for the DYMO printer job and Processing for the OKI's printer. The attached log includes enable/disable of the OKI printer to get the page out and pressing the play button (release job) for the DYMO held job which printed the label from the beginning on second half of the stuck label and first half of the next. ** Attachment added: error_log https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+attachment/3843767/+files/error_log -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1231630 Title: Prints to DYMO LabelWriter 450 are cut by prints to OKI printer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/1231630/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
