Re: [Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
Ok, Thank you so much Daniel. Cheers! El lun., 18 de junio de 2018 4:05, Daniel van Vugt < daniel.van.v...@canonical.com> escribió: > Yes, you can buy a Bluetooth USB stick from various stores and online. > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1776859 > > Title: > Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) > > Status in linux package in Ubuntu: > Invalid > > Bug description: > Hello, > I have installed ubuntu 18.04 LTS on my laptop Acer aspire E1-571 and I > cannot turn on the bluetooth. It's not that it doesn't find the devises, > but I do not either have the option to turn it on. > I've tried installing all drivers I have found (bluez gnome, blueman, > shell extension...), but the same issue remains. > > It is no blocked either, I've tried "sudo rfkill list" in every > modification and always the same: > > 0: acer-wireless: Wireless LAN > Soft blocked: no > Hard blocked: no > 1: phy0: Wireless LAN > Soft blocked: no > Hard blocked: no > 2: brcmwl-0: Wireless LAN > Soft blocked: no > Hard blocked: no > > > Do someone know what might be happening? Any solution? > > Thank you so much in advance. > --- > ProblemType: Bug > ApportVersion: 2.20.9-0ubuntu7.2 > Architecture: amd64 > CurrentDesktop: ubuntu:GNOME > DistroRelease: Ubuntu 18.04 > InstallationDate: Installed on 2018-05-15 (29 days ago) > InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 > (20180426) > InterestingModules: bluetooth > MachineType: Acer Aspire E1-571 > NonfreeKernelModules: wl > Package: linux > PackageArchitecture: amd64 > ProcEnviron: >TERM=xterm-256color >PATH=(custom, no user) >XDG_RUNTIME_DIR= >LANG=es_ES.UTF-8 >SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-23-generic > root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 > ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18 > Tags: third-party-packages bionic wayland-session > Uname: Linux 4.15.0-23-generic x86_64 > UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale > cualquier paquete de terceros e inténtelo de nuevo. > UpgradeStatus: No upgrade log present (probably fresh install) > UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo > _MarkForUpload: True > dmi.bios.date: 02/19/2013 > dmi.bios.vendor: Insyde Corp. > dmi.bios.version: V2.14 > dmi.board.asset.tag: Type2 - Board Asset Tag > dmi.board.name: EA50_HC_CR > dmi.board.vendor: Acer > dmi.board.version: Type2 - Board Version > dmi.chassis.type: 10 > dmi.chassis.vendor: Insyde Corp. > dmi.chassis.version: V2.14 > dmi.modalias: > dmi:bvnInsydeCorp.:bvrV2.14:bd02/19/2013:svnAcer:pnAspireE1-571:pvrV2.14:rvnAcer:rnEA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.14: > dmi.product.family: Type1Family > dmi.product.name: Aspire E1-571 > dmi.product.version: V2.14 > dmi.sys.vendor: Acer > hciconfig: > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
Yes, you can buy a Bluetooth USB stick from various stores and online. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
So is it possible to buy one of this? Like an USB stick or something? El vie., 15 de junio de 2018 4:20, Daniel van Vugt < daniel.van.v...@canonical.com> escribió: > The dpkg.txt file is still missing, but that probably doesn't matter. > > I don't think this is a valid bug. It appears you don't have any > bluetooth hardware, so that's why you couldn't get any of the software > to work. > > ** Changed in: linux (Ubuntu) >Status: Incomplete => Invalid > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1776859 > > Title: > Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) > > Status in linux package in Ubuntu: > Invalid > > Bug description: > Hello, > I have installed ubuntu 18.04 LTS on my laptop Acer aspire E1-571 and I > cannot turn on the bluetooth. It's not that it doesn't find the devises, > but I do not either have the option to turn it on. > I've tried installing all drivers I have found (bluez gnome, blueman, > shell extension...), but the same issue remains. > > It is no blocked either, I've tried "sudo rfkill list" in every > modification and always the same: > > 0: acer-wireless: Wireless LAN > Soft blocked: no > Hard blocked: no > 1: phy0: Wireless LAN > Soft blocked: no > Hard blocked: no > 2: brcmwl-0: Wireless LAN > Soft blocked: no > Hard blocked: no > > > Do someone know what might be happening? Any solution? > > Thank you so much in advance. > --- > ProblemType: Bug > ApportVersion: 2.20.9-0ubuntu7.2 > Architecture: amd64 > CurrentDesktop: ubuntu:GNOME > DistroRelease: Ubuntu 18.04 > InstallationDate: Installed on 2018-05-15 (29 days ago) > InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 > (20180426) > InterestingModules: bluetooth > MachineType: Acer Aspire E1-571 > NonfreeKernelModules: wl > Package: linux > PackageArchitecture: amd64 > ProcEnviron: >TERM=xterm-256color >PATH=(custom, no user) >XDG_RUNTIME_DIR= >LANG=es_ES.UTF-8 >SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-23-generic > root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 > ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18 > Tags: third-party-packages bionic wayland-session > Uname: Linux 4.15.0-23-generic x86_64 > UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale > cualquier paquete de terceros e inténtelo de nuevo. > UpgradeStatus: No upgrade log present (probably fresh install) > UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo > _MarkForUpload: True > dmi.bios.date: 02/19/2013 > dmi.bios.vendor: Insyde Corp. > dmi.bios.version: V2.14 > dmi.board.asset.tag: Type2 - Board Asset Tag > dmi.board.name: EA50_HC_CR > dmi.board.vendor: Acer > dmi.board.version: Type2 - Board Version > dmi.chassis.type: 10 > dmi.chassis.vendor: Insyde Corp. > dmi.chassis.version: V2.14 > dmi.modalias: > dmi:bvnInsydeCorp.:bvrV2.14:bd02/19/2013:svnAcer:pnAspireE1-571:pvrV2.14:rvnAcer:rnEA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.14: > dmi.product.family: Type1Family > dmi.product.name: Aspire E1-571 > dmi.product.version: V2.14 > dmi.sys.vendor: Acer > hciconfig: > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
The dpkg.txt file is still missing, but that probably doesn't matter. I don't think this is a valid bug. It appears you don't have any bluetooth hardware, so that's why you couldn't get any of the software to work. ** Changed in: linux (Ubuntu) Status: Incomplete => Invalid -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
So you know the version: On 14 June 2018 at 12:12, Javier Rodríguez wrote: > File added. > > Never used it in windows, never needed it. > > And I installed bluez via "ubuntu's software", should I remove from there? > > > On 14 June 2018 at 11:54, Daniel van Vugt > wrote: > >> It appears you have a PCI-connected card: >> Broadcom Limited BCM4313 802.11bgn Wireless Network Adapter >> >> But it's unclear if your wifi card supports bluetooth at all. In one >> case on the web an engineer has mentioned "Some of the 4313's have BT, >> and some don't.". I still can't find evidence your laptop supports >> bluetooth at all. Did it work in Windows? >> >> Also, please add the missing file: >>dpkg -l > dpkg.txt >> >> Finally, if you installed bluez via a snap, please try removing it. >> >> ** Changed in: linux (Ubuntu) >>Status: New => Incomplete >> >> ** No longer affects: bluez (Ubuntu) >> >> -- >> You received this bug notification because you are subscribed to the bug >> report. >> https://bugs.launchpad.net/bugs/1776859 >> >> Title: >> Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) >> >> Status in linux package in Ubuntu: >> Incomplete >> >> Bug description: >> Hello, >> I have installed ubuntu 18.04 LTS on my laptop Acer aspire E1-571 and I >> cannot turn on the bluetooth. It's not that it doesn't find the devises, >> but I do not either have the option to turn it on. >> I've tried installing all drivers I have found (bluez gnome, blueman, >> shell extension...), but the same issue remains. >> >> It is no blocked either, I've tried "sudo rfkill list" in every >> modification and always the same: >> >> 0: acer-wireless: Wireless LAN >> Soft blocked: no >> Hard blocked: no >> 1: phy0: Wireless LAN >> Soft blocked: no >> Hard blocked: no >> 2: brcmwl-0: Wireless LAN >> Soft blocked: no >> Hard blocked: no >> >> >> Do someone know what might be happening? Any solution? >> >> Thank you so much in advance. >> --- >> ProblemType: Bug >> ApportVersion: 2.20.9-0ubuntu7.2 >> Architecture: amd64 >> CurrentDesktop: ubuntu:GNOME >> DistroRelease: Ubuntu 18.04 >> InstallationDate: Installed on 2018-05-15 (29 days ago) >> InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 >> (20180426) >> InterestingModules: bluetooth >> MachineType: Acer Aspire E1-571 >> NonfreeKernelModules: wl >> Package: linux >> PackageArchitecture: amd64 >> ProcEnviron: >>TERM=xterm-256color >>PATH=(custom, no user) >>XDG_RUNTIME_DIR= >>LANG=es_ES.UTF-8 >>SHELL=/bin/bash >> ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-23-generic >> root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 >> ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18 >> Tags: third-party-packages bionic wayland-session >> Uname: Linux 4.15.0-23-generic x86_64 >> UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale >> cualquier paquete de terceros e inténtelo de nuevo. >> UpgradeStatus: No upgrade log present (probably fresh install) >> UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo >> _MarkForUpload: True >> dmi.bios.date: 02/19/2013 >> dmi.bios.vendor: Insyde Corp. >> dmi.bios.version: V2.14 >> dmi.board.asset.tag: Type2 - Board Asset Tag >> dmi.board.name: EA50_HC_CR >> dmi.board.vendor: Acer >> dmi.board.version: Type2 - Board Version >> dmi.chassis.type: 10 >> dmi.chassis.vendor: Insyde Corp. >> dmi.chassis.version: V2.14 >> dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.14:bd >> 02/19/2013:svnAcer:pnAspireE1-571:pvrV2.14:rvnAcer:rnEA50_ >> HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.14: >> dmi.product.family: Type1Family >> dmi.product.name: Aspire E1-571 >> dmi.product.version: V2.14 >> dmi.sys.vendor: Acer >> hciconfig: >> >> To manage notifications about this bug go to: >> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859 >> /+subscriptions >> > > ** Attachment added: "Captura de pantalla de 2018-06-14 12-18-10.png" https://bugs.launchpad.net/bugs/1776859/+attachment/5152506/+files/Captura%20de%20pantalla%20de%202018-06-14%2012-18-10.png -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
File added. Never used it in windows, never needed it. And I installed bluez via "ubuntu's software", should I remove from there? On 14 June 2018 at 11:54, Daniel van Vugt wrote: > It appears you have a PCI-connected card: > Broadcom Limited BCM4313 802.11bgn Wireless Network Adapter > > But it's unclear if your wifi card supports bluetooth at all. In one > case on the web an engineer has mentioned "Some of the 4313's have BT, > and some don't.". I still can't find evidence your laptop supports > bluetooth at all. Did it work in Windows? > > Also, please add the missing file: >dpkg -l > dpkg.txt > > Finally, if you installed bluez via a snap, please try removing it. > > ** Changed in: linux (Ubuntu) >Status: New => Incomplete > > ** No longer affects: bluez (Ubuntu) > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1776859 > > Title: > Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) > > Status in linux package in Ubuntu: > Incomplete > > Bug description: > Hello, > I have installed ubuntu 18.04 LTS on my laptop Acer aspire E1-571 and I > cannot turn on the bluetooth. It's not that it doesn't find the devises, > but I do not either have the option to turn it on. > I've tried installing all drivers I have found (bluez gnome, blueman, > shell extension...), but the same issue remains. > > It is no blocked either, I've tried "sudo rfkill list" in every > modification and always the same: > > 0: acer-wireless: Wireless LAN > Soft blocked: no > Hard blocked: no > 1: phy0: Wireless LAN > Soft blocked: no > Hard blocked: no > 2: brcmwl-0: Wireless LAN > Soft blocked: no > Hard blocked: no > > > Do someone know what might be happening? Any solution? > > Thank you so much in advance. > --- > ProblemType: Bug > ApportVersion: 2.20.9-0ubuntu7.2 > Architecture: amd64 > CurrentDesktop: ubuntu:GNOME > DistroRelease: Ubuntu 18.04 > InstallationDate: Installed on 2018-05-15 (29 days ago) > InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 > (20180426) > InterestingModules: bluetooth > MachineType: Acer Aspire E1-571 > NonfreeKernelModules: wl > Package: linux > PackageArchitecture: amd64 > ProcEnviron: >TERM=xterm-256color >PATH=(custom, no user) >XDG_RUNTIME_DIR= >LANG=es_ES.UTF-8 >SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-23-generic > root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 > ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18 > Tags: third-party-packages bionic wayland-session > Uname: Linux 4.15.0-23-generic x86_64 > UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale > cualquier paquete de terceros e inténtelo de nuevo. > UpgradeStatus: No upgrade log present (probably fresh install) > UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo > _MarkForUpload: True > dmi.bios.date: 02/19/2013 > dmi.bios.vendor: Insyde Corp. > dmi.bios.version: V2.14 > dmi.board.asset.tag: Type2 - Board Asset Tag > dmi.board.name: EA50_HC_CR > dmi.board.vendor: Acer > dmi.board.version: Type2 - Board Version > dmi.chassis.type: 10 > dmi.chassis.vendor: Insyde Corp. > dmi.chassis.version: V2.14 > dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.14:bd02/19/2013:svnAcer: > pnAspireE1-571:pvrV2.14:rvnAcer:rnEA50_HC_CR:rvrType2- > BoardVersion:cvnInsydeCorp.:ct10:cvrV2.14: > dmi.product.family: Type1Family > dmi.product.name: Aspire E1-571 > dmi.product.version: V2.14 > dmi.sys.vendor: Acer > hciconfig: > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/ > 1776859/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2018-05-15 (29 days ago) InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) InterestingModules: bluetooth MachineType: Acer Aspire E1-571 NonfreeKernelModules: wl Package: linux PackageArchitecture: amd64 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=es_ES.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-23-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18 Tags: third-party-packages bionic wayland-session Uname: Linux 4.15.0-23-generic x86_64 UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale cualquier paquete de terceros e inténtelo de nuevo. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 02/19/2013 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V2.14 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: EA50_HC_CR dmi.board.vendor: Acer dmi.board.version: Type2 - Board Version dmi.chassis.type: 10 dmi.chassis.vendor: Insyde Corp. dmi.chassis.version: V2.14 dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.14:bd02/19/2013:svnAcer:pnAspireE1-571:pvrV2.14:rvnAcer:rnEA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.14: dmi.product.family: Type1Family dmi.product.name: Aspire E1-571 dmi.product.version: V2.14 dmi.sys.vendor: Acer hciconfig: -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
Re: [Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
I copied that in the bug link, but I really have no idea of any of this thing. I do not understand what i have to do with: ** Changed in: bluez (Ubuntu) Status: Incomplete => New ** Changed in: linux (Ubuntu) Status: Incomplete => New On 14 June 2018 at 11:41, Daniel van Vugt wrote: > ** Changed in: bluez (Ubuntu) >Status: Incomplete => New > > ** Changed in: linux (Ubuntu) >Status: Incomplete => New > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1776859 > > Title: > Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) > > Status in linux package in Ubuntu: > Incomplete > > Bug description: > Hello, > I have installed ubuntu 18.04 LTS on my laptop Acer aspire E1-571 and I > cannot turn on the bluetooth. It's not that it doesn't find the devises, > but I do not either have the option to turn it on. > I've tried installing all drivers I have found (bluez gnome, blueman, > shell extension...), but the same issue remains. > > It is no blocked either, I've tried "sudo rfkill list" in every > modification and always the same: > > 0: acer-wireless: Wireless LAN > Soft blocked: no > Hard blocked: no > 1: phy0: Wireless LAN > Soft blocked: no > Hard blocked: no > 2: brcmwl-0: Wireless LAN > Soft blocked: no > Hard blocked: no > > > Do someone know what might be happening? Any solution? > > Thank you so much in advance. > --- > ProblemType: Bug > ApportVersion: 2.20.9-0ubuntu7.2 > Architecture: amd64 > CurrentDesktop: ubuntu:GNOME > DistroRelease: Ubuntu 18.04 > InstallationDate: Installed on 2018-05-15 (29 days ago) > InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 > (20180426) > InterestingModules: bluetooth > MachineType: Acer Aspire E1-571 > NonfreeKernelModules: wl > Package: linux > PackageArchitecture: amd64 > ProcEnviron: >TERM=xterm-256color >PATH=(custom, no user) >XDG_RUNTIME_DIR= >LANG=es_ES.UTF-8 >SHELL=/bin/bash > ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-23-generic > root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 > ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18 > Tags: third-party-packages bionic wayland-session > Uname: Linux 4.15.0-23-generic x86_64 > UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale > cualquier paquete de terceros e inténtelo de nuevo. > UpgradeStatus: No upgrade log present (probably fresh install) > UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo > _MarkForUpload: True > dmi.bios.date: 02/19/2013 > dmi.bios.vendor: Insyde Corp. > dmi.bios.version: V2.14 > dmi.board.asset.tag: Type2 - Board Asset Tag > dmi.board.name: EA50_HC_CR > dmi.board.vendor: Acer > dmi.board.version: Type2 - Board Version > dmi.chassis.type: 10 > dmi.chassis.vendor: Insyde Corp. > dmi.chassis.version: V2.14 > dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.14:bd02/19/2013:svnAcer: > pnAspireE1-571:pvrV2.14:rvnAcer:rnEA50_HC_CR:rvrType2- > BoardVersion:cvnInsydeCorp.:ct10:cvrV2.14: > dmi.product.family: Type1Family > dmi.product.name: Aspire E1-571 > dmi.product.version: V2.14 > dmi.sys.vendor: Acer > hciconfig: > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/ > 1776859/+subscriptions > -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
It appears you have a PCI-connected card: Broadcom Limited BCM4313 802.11bgn Wireless Network Adapter But it's unclear if your wifi card supports bluetooth at all. In one case on the web an engineer has mentioned "Some of the 4313's have BT, and some don't.". I still can't find evidence your laptop supports bluetooth at all. Did it work in Windows? Also, please add the missing file: dpkg -l > dpkg.txt Finally, if you installed bluez via a snap, please try removing it. ** Changed in: linux (Ubuntu) Status: New => Incomplete ** No longer affects: bluez (Ubuntu) -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
** Changed in: bluez (Ubuntu) Status: Incomplete => New ** Changed in: linux (Ubuntu) Status: Incomplete => New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
And I also run that command. If there is something else I can do, please, let me know. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
The 4 text files are in the folder (see image attached), but still doesn't allow me to turn on the bluetooth. Thank you. ** Attachment added: "Captura de pantalla de 2018-06-14 11-07-26.png" https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1776859/+attachment/5152431/+files/Captura%20de%20pantalla%20de%202018-06-14%2011-07-26.png ** Tags added: apport-collected third-party-packages wayland-session ** Description changed: Hello, I have installed ubuntu 18.04 LTS on my laptop Acer aspire E1-571 and I cannot turn on the bluetooth. It's not that it doesn't find the devises, but I do not either have the option to turn it on. I've tried installing all drivers I have found (bluez gnome, blueman, shell extension...), but the same issue remains. It is no blocked either, I've tried "sudo rfkill list" in every modification and always the same: 0: acer-wireless: Wireless LAN Soft blocked: no Hard blocked: no 1: phy0: Wireless LAN Soft blocked: no Hard blocked: no 2: brcmwl-0: Wireless LAN Soft blocked: no Hard blocked: no Do someone know what might be happening? Any solution? Thank you so much in advance. + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.2 + Architecture: amd64 + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 18.04 + InstallationDate: Installed on 2018-05-15 (29 days ago) + InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426) + InterestingModules: bluetooth + MachineType: Acer Aspire E1-571 + NonfreeKernelModules: wl + Package: linux + PackageArchitecture: amd64 + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR= + LANG=es_ES.UTF-8 + SHELL=/bin/bash + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-23-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 4.15.0-23.25-generic 4.15.18 + Tags: third-party-packages bionic wayland-session + Uname: Linux 4.15.0-23-generic x86_64 + UnreportableReason: Este no es un paquete oficial de Ubuntu. Desinstale cualquier paquete de terceros e inténtelo de nuevo. + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 02/19/2013 + dmi.bios.vendor: Insyde Corp. + dmi.bios.version: V2.14 + dmi.board.asset.tag: Type2 - Board Asset Tag + dmi.board.name: EA50_HC_CR + dmi.board.vendor: Acer + dmi.board.version: Type2 - Board Version + dmi.chassis.type: 10 + dmi.chassis.vendor: Insyde Corp. + dmi.chassis.version: V2.14 + dmi.modalias: dmi:bvnInsydeCorp.:bvrV2.14:bd02/19/2013:svnAcer:pnAspireE1-571:pvrV2.14:rvnAcer:rnEA50_HC_CR:rvrType2-BoardVersion:cvnInsydeCorp.:ct10:cvrV2.14: + dmi.product.family: Type1Family + dmi.product.name: Aspire E1-571 + dmi.product.version: V2.14 + dmi.sys.vendor: Acer + hciconfig: -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
Alternatively, now that we have a bug number, you can start by just running this command on the machine: apport-collect 1776859 That will do all of the work for you. Or most of it at least. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 1776859] Re: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571)
Javi, My first thought is that it looks like the kernel doesn't have a driver that supports your bluetooth hardware. If it did then the 'rfkill' command would usually mention "bluetooth". Next, please run the following commands on the machine: lspci -k > lspci.txt lsusb > lsusb.txt dmesg > dmesg.txt dpkg -l > dpkg.txt and then attach the resulting four text files to this bug. ** Tags added: bionic ** Changed in: bluez (Ubuntu) Status: New => Incomplete ** Also affects: linux (Ubuntu) Importance: Undecided Status: New ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/1776859 Title: Bluetooth doesn't work on ubuntu 18.04 LTS (Acer aspire E1-571) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bluez/+bug/1776859/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
