Re: Query Regarding Firmware Upgrade

2016-09-21 Thread Dan Morphis 
The error you are receiving is occurring on the the CPE. What is in the
syslog on the CPE?

On Wed, Sep 21, 2016 at 3:22 AM, Rupam Kumari 
wrote:

> Hi Team,
>
> I have tried  download  API  to process the task(firmware update) and also
> seen dump log file  from debug directory . In dump file, I am getting
>  9002  Internal error.
>
> *API  :-*
>
> *curl -i
> 'http://localhost:7557/devices/0CD2B5-Wireless%2520Router%2520WR3005N3-0CD2B55AB6BA/tasks?timeout25=3000_request
> '
> -X POST --data '{ "name": "download",
> "file":"57e23af588b7d29823388b46","filename":"wr3006n3v1_en_3_16_9_up_boot.bin"}'*
>
> *Dump file Logs :-*
>
> *# REQUEST Wed Sep 21 2016 16:17:35 GMT+0530 (IST)*
> *{"host":"192.168.0.100","user-agent":"TR069_AGENT/1.0","content-length":"788","connection":"keep-alive","content-type":"text/xml;
> charset=utf-8","soapaction":"","cookie2":"$Version=\"1\"","cookie":"session=1664883ee1712a96"}*
> **
> * xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/
> "
> xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/
> "
> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
> "
> xmlns:xsd="http://www.w3.org/2001/XMLSchema
> "
> xmlns:cwmp="urn:dslforum-org:cwmp-1-0"> SOAP-ENV:mustUnderstand="1">transfercomplete SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/
> ">9002Internal
> error2016-09-21T16:17:352016-09-21T16:17:35*
>
>
> *# RESPONSE Wed Sep 21 2016 16:17:35 GMT+0530 (IST)*
> *{"Server":"GenieACS/1.0.5","SOAPServer":"GenieACS/1.0.5","Content-Type":"text/xml;
> charset=\"utf-8\""}*
> **
> * xmlns:soap-enc="http://schemas.xmlsoap.org/soap/encoding/
> "
> xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/
> "
> xmlns:xsd="http://www.w3.org/2001/XMLSchema
> "
> xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
> "
> xmlns:cwmp="urn:dslforum-org:cwmp-1-0"> soap-env:mustUnderstand="1">transfercomplete*
>
>
>
> Please help me to resolve the issue. Thank you in advance.
>
> Thanks & Regards,
> Rupam kumari
>
>
> On Wed, Aug 31, 2016 at 11:32 AM, Oliver Kraitschy 
> wrote:
>
>> Hi,
>>
>> did you enable debug output in config.json? Like that:
>>
>>   ...
>>   "DEBUG" : true,
>>   ...
>>
>> Then debug output should appear in the debug directory.
>>
>> Greetings,
>> Oliver
>>
>> On Wed, Aug 31, 2016 at 11:17:43AM +0530, Rupam Kumari wrote:
>> > Hi Team,
>> >
>> > I have tried both API and GUI to process the task(firmware update).
>> >
>> > 1)  Using API :
>> >
>> > When perform the task using API it gives error and there is no logs
>> > generated for this. below I have mentioned the response
>> >
>> >
>> > HTTP/1.1 500 Internal Server Error
>> >
>> > Connection: close
>> >
>> > Date: Sat, 27 Aug 2016 10:15:51 GMT
>> >
>> > Transfer-Encoding: chunked
>> >
>> ___
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>>
>
>
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Re: Query Regarding Firmware Upgrade

2016-09-21 Thread Rupam Kumari 
Hi Team,

I have tried  download  API  to process the task(firmware update) and also
seen dump log file  from debug directory . In dump file, I am getting  9002
 Internal error.

*API  :-*

*curl -i
'http://localhost:7557/devices/0CD2B5-Wireless%2520Router%2520WR3005N3-0CD2B55AB6BA/tasks?timeout25=3000_request
'
-X POST --data '{ "name": "download",
"file":"57e23af588b7d29823388b46","filename":"wr3006n3v1_en_3_16_9_up_boot.bin"}'*

*Dump file Logs :-*

*# REQUEST Wed Sep 21 2016 16:17:35 GMT+0530 (IST)*
*{"host":"192.168.0.100","user-agent":"TR069_AGENT/1.0","content-length":"788","connection":"keep-alive","content-type":"text/xml;
charset=utf-8","soapaction":"","cookie2":"$Version=\"1\"","cookie":"session=1664883ee1712a96"}*
**
*http://schemas.xmlsoap.org/soap/envelope/
"
xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/
"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
"
xmlns:xsd="http://www.w3.org/2001/XMLSchema
"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">transfercompletehttp://schemas.xmlsoap.org/soap/encoding/
">9002Internal
error2016-09-21T16:17:352016-09-21T16:17:35*


*# RESPONSE Wed Sep 21 2016 16:17:35 GMT+0530 (IST)*
*{"Server":"GenieACS/1.0.5","SOAPServer":"GenieACS/1.0.5","Content-Type":"text/xml;
charset=\"utf-8\""}*
**
*http://schemas.xmlsoap.org/soap/encoding/
"
xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/
"
xmlns:xsd="http://www.w3.org/2001/XMLSchema
"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance
"
xmlns:cwmp="urn:dslforum-org:cwmp-1-0">transfercomplete*



Please help me to resolve the issue. Thank you in advance.

Thanks & Regards,
Rupam kumari


On Wed, Aug 31, 2016 at 11:32 AM, Oliver Kraitschy  wrote:

> Hi,
>
> did you enable debug output in config.json? Like that:
>
>   ...
>   "DEBUG" : true,
>   ...
>
> Then debug output should appear in the debug directory.
>
> Greetings,
> Oliver
>
> On Wed, Aug 31, 2016 at 11:17:43AM +0530, Rupam Kumari wrote:
> > Hi Team,
> >
> > I have tried both API and GUI to process the task(firmware update).
> >
> > 1)  Using API :
> >
> > When perform the task using API it gives error and there is no logs
> > generated for this. below I have mentioned the response
> >
> >
> > HTTP/1.1 500 Internal Server Error
> >
> > Connection: close
> >
> > Date: Sat, 27 Aug 2016 10:15:51 GMT
> >
> > Transfer-Encoding: chunked
> >
> ___
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RE: Query Regarding Firmware Upgrade

2016-09-06 Thread Steve Hawkes 
Also check the logs on the CPE itself.
All it is saying here is it downloaded the file successfully. I had a problem 
where I had uploaded a file accidently as a Firmware Upgrade Image rather than 
a Vendor Configuration File.
The CPE would down load the file but in the CPE logs it showed an error as the 
file was not the type the CPE was expecting.

Thanks
Yak

-Original Message-
From: Users [mailto:users-boun...@lists.genieacs.com] On Behalf Of Oliver 
Kraitschy
Sent: 31 August 2016 07:03
To: Community support for GenieACS users <users@lists.genieacs.com>
Subject: Re: Query Regarding Firmware Upgrade

Hi,

did you enable debug output in config.json? Like that:

  ...
  "DEBUG" : true,
  ...

Then debug output should appear in the debug directory.

Greetings,
Oliver

On Wed, Aug 31, 2016 at 11:17:43AM +0530, Rupam Kumari wrote:
> Hi Team,
>
> I have tried both API and GUI to process the task(firmware update).
>
> 1)  Using API :
>
> When perform the task using API it gives error and there is no logs
> generated for this. below I have mentioned the response
>
>
> HTTP/1.1 500 Internal Server Error
>
> Connection: close
>
> Date: Sat, 27 Aug 2016 10:15:51 GMT
>
> Transfer-Encoding: chunked
>
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Re: Query Regarding Firmware Upgrade

2016-08-31 Thread Oliver Kraitschy 
Hi,

did you enable debug output in config.json? Like that:

  ...
  "DEBUG" : true,
  ...

Then debug output should appear in the debug directory.

Greetings,
Oliver

On Wed, Aug 31, 2016 at 11:17:43AM +0530, Rupam Kumari wrote:
> Hi Team,
>             
> I have tried both API and GUI to process the task(firmware update).
> 
> 1)  Using API :
> 
> When perform the task using API it gives error and there is no logs
> generated for this. below I have mentioned the response
> 
>
> HTTP/1.1 500 Internal Server Error
> 
> Connection: close
> 
> Date: Sat, 27 Aug 2016 10:15:51 GMT
> 
> Transfer-Encoding: chunked 
> 
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Re: Query Regarding Firmware Upgrade

2016-08-30 Thread Rupam Kumari 
Hi Team,

I have tried both API and GUI to process the task(firmware update).

1)  Using API :

When perform the task using API it gives error and there is no logs
generated for this. below I have mentioned the response


*HTTP/1.1 500 Internal Server Error*

*Connection: close*

*Date: Sat, 27 Aug 2016 10:15:51 GMT*

*Transfer-Encoding: chunked *




*2) Using GUI:*

When perform the task using GUI. Logs shows that task is completed
successfully but there is nothing update on CPE devices.

* 20 Router%20WR3005N3-0CD2B5516715: Started task
 download(57bd411a1cf5efe51374b2b3)*

*24 Aug 12:09:25 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715:
Completed task download(57bd411a1cf5efe51374b2b3)*

*24 Aug 12:09:27 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715: Inform
(7 TRANSFER COMPLETE); retry count 0*

*24 Aug 12:09:27 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715:
Transfer complete*


Please let me know if there is any resolution for this.

Thanks & Regards
Rupam Kumari


On Tue, Aug 30, 2016 at 10:14 PM, Dan Morphis  wrote:

> What errors are logged/on the console?
>
> -dan
>
> On Mon, Aug 29, 2016 at 10:22 PM, Rupam Kumari  > wrote:
>
>> Hi Team,
>>
>> Is there any update for regarding the last query.
>>
>> Thanks & Regards,
>> Rupam kumari
>>
>>
>>
>>
>> On Sat, Aug 27, 2016 at 4:13 PM, Rupam Kumari > > wrote:
>>
>>> Hi ,
>>>
>>> I have used download API but not able to push firmware update task
>>>  .There are different  parameter for download API, I have mention the
>>> parameters with the values that I am using-
>>>
>>>
>>>1. *name* :- download
>>>2. *file* :-  57c1444a31078f032b88d73c * (this id generated after
>>>firmware uploaded on server)*
>>>3.
>>> *filename :- "xyz_free_upgrade.bin  (firmware file of CPE device) *
>>>
>>> Please find the below API format to call download task and response for
>>> your reference :
>>> *API :*
>>>
>>> * curl -i
>>> 'http://localhost:7557/devices/0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715/tasks?timeout=4000_request
>>> '
>>> -X POST --data '{ "name": "download",
>>> "file":"57c1444a31078f032b88d73c","filename":"xyz_free_upgrade.bin"}'*
>>>
>>>
>> *Response :*
>>>
>>> *HTTP/1.1 500 Internal Server Error*
>>> *Connection: close*
>>> *Date: Sat, 27 Aug 2016 10:15:51 GMT*
>>> *Transfer-Encoding: chunked*
>>>
>>> Please let me know if any thing I have missed or need to change in
>>> calling download task API.
>>>
>>> Thanks and Regards,
>>> Rupam Kumari
>>>
>>>
>>>
>>> On Wed, Aug 24, 2016 at 6:09 PM, Oliver Kraitschy 
>>> wrote:
>>>
 Hi,

 use the download task which is described in the api reference.

 Greetings,
 Oliver

 On Wed, Aug 24, 2016 at 05:49:03PM +0530, Rupam Kumari wrote:
 > Hi Team,
 >
 > Thank you for reply.
 > As you mention we are able to upload firmware file using Web UI as
 well as API.
 > But after that we are not able to push firmware update task over the
 API as you
 > mention.Could you please let us know which API you are using to
 perform update
 > firmware task.
 > We are also using same reference but did not get any API related to
 push
 > firmware file on CPE devices. Please also let us know if there is any
 other
 > reference that can help in this.
 >
 >
 > Thanks & Regards
 > Rupam Kumari
 ___
 Users mailing list
 Users@lists.genieacs.com
 http://lists.genieacs.com/mailman/listinfo/users

>>>
>>>
>>
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>>
>>
>
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Re: Query Regarding Firmware Upgrade

2016-08-30 Thread Dan Morphis 
What errors are logged/on the console?

-dan

On Mon, Aug 29, 2016 at 10:22 PM, Rupam Kumari 
wrote:

> Hi Team,
>
> Is there any update for regarding the last query.
>
> Thanks & Regards,
> Rupam kumari
>
>
>
>
> On Sat, Aug 27, 2016 at 4:13 PM, Rupam Kumari 
> wrote:
>
>> Hi ,
>>
>> I have used download API but not able to push firmware update task
>>  .There are different  parameter for download API, I have mention the
>> parameters with the values that I am using-
>>
>>
>>1. *name* :- download
>>2. *file* :-  57c1444a31078f032b88d73c * (this id generated after
>>firmware uploaded on server)*
>>3.
>> *filename :- "xyz_free_upgrade.bin  (firmware file of CPE device) *
>>
>> Please find the below API format to call download task and response for
>> your reference :
>> *API :*
>>
>> * curl -i
>> 'http://localhost:7557/devices/0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715/tasks?timeout=4000_request
>> '
>> -X POST --data '{ "name": "download",
>> "file":"57c1444a31078f032b88d73c","filename":"xyz_free_upgrade.bin"}'*
>>
>>
> *Response :*
>>
>> *HTTP/1.1 500 Internal Server Error*
>> *Connection: close*
>> *Date: Sat, 27 Aug 2016 10:15:51 GMT*
>> *Transfer-Encoding: chunked*
>>
>> Please let me know if any thing I have missed or need to change in
>> calling download task API.
>>
>> Thanks and Regards,
>> Rupam Kumari
>>
>>
>>
>> On Wed, Aug 24, 2016 at 6:09 PM, Oliver Kraitschy 
>> wrote:
>>
>>> Hi,
>>>
>>> use the download task which is described in the api reference.
>>>
>>> Greetings,
>>> Oliver
>>>
>>> On Wed, Aug 24, 2016 at 05:49:03PM +0530, Rupam Kumari wrote:
>>> > Hi Team,
>>> >
>>> > Thank you for reply.
>>> > As you mention we are able to upload firmware file using Web UI as
>>> well as API.
>>> > But after that we are not able to push firmware update task over the
>>> API as you
>>> > mention.Could you please let us know which API you are using to
>>> perform update
>>> > firmware task.
>>> > We are also using same reference but did not get any API related to
>>> push
>>> > firmware file on CPE devices. Please also let us know if there is any
>>> other
>>> > reference that can help in this.
>>> >
>>> >
>>> > Thanks & Regards
>>> > Rupam Kumari
>>> ___
>>> Users mailing list
>>> Users@lists.genieacs.com
>>> http://lists.genieacs.com/mailman/listinfo/users
>>>
>>
>>
>
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>
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Re: Query Regarding Firmware Upgrade

2016-08-30 Thread Rupam Kumari 
Hi Team,

Is there any update for regarding the last query.

Thanks & Regards,
Rupam kumari




On Sat, Aug 27, 2016 at 4:13 PM, Rupam Kumari 
wrote:

> Hi ,
>
> I have used download API but not able to push firmware update task
>  .There are different  parameter for download API, I have mention the
> parameters with the values that I am using-
>
>
>1. *name* :- download
>2. *file* :-  57c1444a31078f032b88d73c * (this id generated after
>firmware uploaded on server)*
>3.
> *filename :- "xyz_free_upgrade.bin  (firmware file of CPE device) *
>
> Please find the below API format to call download task and response for
> your reference :
> *API :*
>
> * curl -i
> 'http://localhost:7557/devices/0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715/tasks?timeout=4000_request
> '
> -X POST --data '{ "name": "download",
> "file":"57c1444a31078f032b88d73c","filename":"xyz_free_upgrade.bin"}'*
>
>
*Response :*
>
> *HTTP/1.1 500 Internal Server Error*
> *Connection: close*
> *Date: Sat, 27 Aug 2016 10:15:51 GMT*
> *Transfer-Encoding: chunked*
>
> Please let me know if any thing I have missed or need to change in calling
> download task API.
>
> Thanks and Regards,
> Rupam Kumari
>
>
>
> On Wed, Aug 24, 2016 at 6:09 PM, Oliver Kraitschy 
> wrote:
>
>> Hi,
>>
>> use the download task which is described in the api reference.
>>
>> Greetings,
>> Oliver
>>
>> On Wed, Aug 24, 2016 at 05:49:03PM +0530, Rupam Kumari wrote:
>> > Hi Team,
>> >
>> > Thank you for reply.
>> > As you mention we are able to upload firmware file using Web UI as well
>> as API.
>> > But after that we are not able to push firmware update task over the
>> API as you
>> > mention.Could you please let us know which API you are using to perform
>> update
>> > firmware task.
>> > We are also using same reference but did not get any API related to push
>> > firmware file on CPE devices. Please also let us know if there is any
>> other
>> > reference that can help in this.
>> >
>> >
>> > Thanks & Regards
>> > Rupam Kumari
>> ___
>> Users mailing list
>> Users@lists.genieacs.com
>> http://lists.genieacs.com/mailman/listinfo/users
>>
>
>
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Re: Query Regarding Firmware Upgrade

2016-08-27 Thread Rupam Kumari 
Hi ,

I have used download API but not able to push firmware update task  .There
are different  parameter for download API, I have mention the parameters
with the values that I am using-


   1. *name* :- download
   2. *file* :-  57c1444a31078f032b88d73c * (this id generated after
   firmware uploaded on server)*
   3.
*filename :- "xyz_free_upgrade.bin  (firmware file of CPE device) *

Please find the below API format to call download task and response for
your reference :
*API :*

* curl -i
http://localhost:7557/devices/0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715/tasks?timeout=4000_request

-X POST --data '{ "name": "download",
"file":"57c1444a31078f032b88d73c","filename":"xyz_free_upgrade.bin"}'*

*Response :*

*HTTP/1.1 500 Internal Server Error*
*Connection: close*
*Date: Sat, 27 Aug 2016 10:15:51 GMT*
*Transfer-Encoding: chunked*

Please let me know if any thing I have missed or need to change in calling
download task API.

Thanks and Regards,
Rupam Kumari



On Wed, Aug 24, 2016 at 6:09 PM, Oliver Kraitschy  wrote:

> Hi,
>
> use the download task which is described in the api reference.
>
> Greetings,
> Oliver
>
> On Wed, Aug 24, 2016 at 05:49:03PM +0530, Rupam Kumari wrote:
> > Hi Team,
> >
> > Thank you for reply.
> > As you mention we are able to upload firmware file using Web UI as well
> as API.
> > But after that we are not able to push firmware update task over the API
> as you
> > mention.Could you please let us know which API you are using to perform
> update
> > firmware task.
> > We are also using same reference but did not get any API related to push
> > firmware file on CPE devices. Please also let us know if there is any
> other
> > reference that can help in this.
> >
> >
> > Thanks & Regards
> > Rupam Kumari
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Re: Query Regarding Firmware Upgrade

2016-08-24 Thread Oliver Kraitschy 
Hi,

use the download task which is described in the api reference.

Greetings,
Oliver

On Wed, Aug 24, 2016 at 05:49:03PM +0530, Rupam Kumari wrote:
> Hi Team,
> 
> Thank you for reply.
> As you mention we are able to upload firmware file using Web UI as well as 
> API.
> But after that we are not able to push firmware update task over the API as 
> you
> mention.Could you please let us know which API you are using to perform update
> firmware task.
> We are also using same reference but did not get any API related to push
> firmware file on CPE devices. Please also let us know if there is any other
> reference that can help in this. 
> 
> 
> Thanks & Regards
> Rupam Kumari
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Re: Query Regarding Firmware Upgrade

2016-08-24 Thread Rupam Kumari 
Hi Team,

Thank you for reply.
As you mention we are able to upload firmware file using Web UI as well as
API. But after that we are not able to push firmware update task over the
API as you mention.Could you please let us know which API you are using to
perform update firmware task.
We are also using same reference but did not get any API related to push
firmware file on CPE devices. Please also let us know if there is any other
reference that can help in this.


Thanks & Regards
Rupam Kumari

On Wed, Aug 24, 2016 at 5:04 PM, Michael Neumann  wrote:

> Hi,
>
> i have used successfull genieacs for firmware update over api. I have
> uploaded the required files over the webui and then i started the update
> task over api.
>
> For me that wiki was great: https://github.com/zaidka/
> genieacs/wiki/API-Reference
> There you can find also the API calls for file upload. But i haven’t used
> file upload over api.
>
> The logs from you looks not so bad at all.
>
> I think you should look if you can find some more usefull in the log of
> the cpe.
> For me it looks like that the genieacs server is starting the file upload
> tasks fine.
>
> Have you checked if the instance of the file server is running and if the
> port is open and accessable from the cpe.
>
> If you don’t find something on the cpe log I would try to capture the
> communication between server and cpe - e.g. with tcpdump on the server.
>
> Regards,
>
> Michael Neumann
>
>
>
>
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> Von: Users [mailto:users-boun...@lists.genieacs.com] Im Auftrag von Rupam
> Kumari
> Gesendet: Mittwoch, 24. August 2016 12:54
> An: Community support for GenieACS users 
> Betreff: Query Regarding Firmware Upgrade
>
> Hi Team,
>
> We are trying to upgrade firmware using API.
>
> 1. First we call the API to upload the file on geniesacs server. File is
> uploaded successfully on server using this API.
> 2.  To further push this firmware file we are facing two issues :
> o Which API should be call to push firmware to CPE devices. (Firmware file
> that is  uploaded in first step)
> o We are also trying to push the uploaded firmware file manually through
> genieacs GUI. But this is also not working.
> o Below we have mentioned the logs for your reference. In which it is
> showing file is proceed successfully. but there is nothing changed or
> upgraded in CPE device's firmware.
> Logs :
>  20 Router%20WR3005N3-0CD2B5516715: Started task  download(
> 57bd411a1cf5efe51374b2b3)
> 24 Aug 12:09:25 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715:
> Completed task download(57bd411a1cf5efe51374b2b3)
> 24 Aug 12:09:27 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715:
> Inform (7 TRANSFER COMPLETE); retry count 0
> 24 Aug 12:09:27 - 0CD2B5-Wireless%20Router%20WR3005N3-0CD2B5516715:
> Transfer complete
>
> Please help us to resolve the issue. Thank you in advance.
>
>
> Thanks & Regards,
> Rupam kumari
>
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