Re: Did They Fix iTunes For Windows?

[Gary Petraccaro]

That's exactly what I heard from another knuckle-dragger when I called them 
months ago.  On the other hand, I did speak with a very aware lady within the 
last few weeks and the experience was very much the opposite.  And after 
talking with her, she did say she was going to explain to the engineers what 
had been broken as far as my issues were concerned.  Some of the accessibility 
people go far above and beyond and some just put in their time.  That happens 
everywhere and should surprise nobody.

  - Original Message - 
  From: Richard Turner 
  To: viphone@googlegroups.com 
  Sent: Monday, June 27, 2016 8:51 AM
  Subject: Re: Did They Fix iTunes For Windows?




  i only know about iTunes 12.4.1.
  It is beyond awful with a screen reader.
  I called Apple Accessibility and a man named Kelly told me that it is up to 
the third party screen reader manufacturers to fix accessibility.
  I called them because I was trying to gift an app and that part of iTunes is 
now completely inaccessible. Kelly said it was a known problem and that the 
screen reader manufacturers had to fix it.
  I pointed out that it worked fine before Apple updated iTunes. But he 
insisted it is up to the other companies to fix it.
  Richard


  "The problem with people who have no vices is that you can be pretty sure  
they are going to have some pretty  annoying virtues." – Elizabeth Taylor


  (Sent from my iPod 6)

  On Jun 27, 2016, at 12:25 AM, Arnold Schmidt <arno...@mindspring.com> wrote:


The latest version of iTunes that I can run on my current computer is 
12.1.3, otherwise, I would know the following.  How is iTunes 12.4.3?  The two 
areas that needed fixing were transferring files, and putting old versions of 
apps onto my phone from my hard drive if the new version was not as accessible. 
 Comment on other areas of iTunes for windows if you wish.  Thanks for any 
information.

Arnold Schmidt 

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Re: Did They Fix iTunes For Windows?

[Monica Jones]

Wow, that’s crazy, but I reckon there’s one in every customer service center. 
(smile) I’ve never gotten anyone with a snippy attitude in their accessibility 
center.


From: Richard Turner 
Sent: Monday, June 27, 2016 6:15 PM
To: viphone@googlegroups.com 
Subject: Re: Did They Fix iTunes For Windows?


I did call the accessibility line, which is why I was so surprised at the 
attitude.
I have another contact at Apple that I will be talking with.
Thanks,
Richard



(From a poster of a church cemetery)
When you are dead, you don't know that you are dead. It is difficult only for 
the others.

It's the same when you are stupid.
(Sent from my iPhone 5S)

On Jun 27, 2016, at 9:13 AM, englishride...@gmail.com wrote:


  Uh, no, it isn't. I have an updated iTunes lately for that very reason. That 
it's horrible, I mean. It was already bad enough when 12 first came out, and 
they changed how things were done from before. If you call back and try to talk 
to them again, and get the same response, I'd insist on speaking to a higher 
up. Did you call the excess ability number, or the main Apple number? I can't 
remember if you specified which one you called in your email.


  Thanks,
  Ari

  On Jun 27, 2016, at 5:51 AM, Richard Turner <richardturne...@outlook.com> 
wrote:



i only know about iTunes 12.4.1.
It is beyond awful with a screen reader.
I called Apple Accessibility and a man named Kelly told me that it is up to 
the third party screen reader manufacturers to fix accessibility.
I called them because I was trying to gift an app and that part of iTunes 
is now completely inaccessible. Kelly said it was a known problem and that the 
screen reader manufacturers had to fix it.
I pointed out that it worked fine before Apple updated iTunes. But he 
insisted it is up to the other companies to fix it.
Richard


"The problem with people who have no vices is that you can be pretty sure  
they are going to have some pretty  annoying virtues." – Elizabeth Taylor 

(Sent from my iPod 6)

On Jun 27, 2016, at 12:25 AM, Arnold Schmidt <arno...@mindspring.com> wrote:


  The latest version of iTunes that I can run on my current computer is 
12.1.3, otherwise, I would know the following.  How is iTunes 12.4.3?  The two 
areas that needed fixing were transferring files, and putting old versions of 
apps onto my phone from my hard drive if the new version was not as accessible. 
 Comment on other areas of iTunes for windows if you wish.  Thanks for any 
information.

  Arnold Schmidt 
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you

Re: Did They Fix iTunes For Windows?

[Richard Turner]

I did call the accessibility line, which is why I was so surprised at the 
attitude.
I have another contact at Apple that I will be talking with.
Thanks,
Richard


(From a poster of a church cemetery)
When you are dead, you don't know that you are dead. It is difficult only for 
the others.

It's the same when you are stupid.
(Sent from my iPhone 5S)

> On Jun 27, 2016, at 9:13 AM, englishride...@gmail.com wrote:
> 
> Uh, no, it isn't. I have an updated iTunes lately for that very reason. That 
> it's horrible, I mean. It was already bad enough when 12 first came out, and 
> they changed how things were done from before. If you call back and try to 
> talk to them again, and get the same response, I'd insist on speaking to a 
> higher up. Did you call the excess ability number, or the main Apple number? 
> I can't remember if you specified which one you called in your email.
> 
> 
> Thanks,
> Ari
> 
>> On Jun 27, 2016, at 5:51 AM, Richard Turner  
>> wrote:
>> 
>> 
>> i only know about iTunes 12.4.1.
>> It is beyond awful with a screen reader.
>> I called Apple Accessibility and a man named Kelly told me that it is up to 
>> the third party screen reader manufacturers to fix accessibility.
>> I called them because I was trying to gift an app and that part of iTunes is 
>> now completely inaccessible. Kelly said it was a known problem and that the 
>> screen reader manufacturers had to fix it.
>> I pointed out that it worked fine before Apple updated iTunes. But he 
>> insisted it is up to the other companies to fix it.
>> Richard
>> 
>> 
>> "The problem with people who have no vices is that you can be pretty sure  
>> they are going to have some pretty  annoying virtues." – Elizabeth Taylor
>> 
>> (Sent from my iPod 6)
>> 
>>> On Jun 27, 2016, at 12:25 AM, Arnold Schmidt  wrote:
>>> 
>>> The latest version of iTunes that I can run on my current computer is 
>>> 12.1.3, otherwise, I would know the following.  How is iTunes 12.4.3?  The 
>>> two areas that needed fixing were transferring files, and putting old 
>>> versions of apps onto my phone from my hard drive if the new version was 
>>> not as accessible.  Comment on other areas of iTunes for windows if you 
>>> wish.  Thanks for any information.
>>>  
>>> Arnold Schmidt 
>>> -- 
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>>> you can reach Cara at caraqu...@caraquinn.com
>>>  
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Re: Did They Fix iTunes For Windows?

[englishrider91]

Uh, no, it isn't. I have an updated iTunes lately for that very reason. That 
it's horrible, I mean. It was already bad enough when 12 first came out, and 
they changed how things were done from before. If you call back and try to talk 
to them again, and get the same response, I'd insist on speaking to a higher 
up. Did you call the excess ability number, or the main Apple number? I can't 
remember if you specified which one you called in your email.


Thanks,
Ari

> On Jun 27, 2016, at 5:51 AM, Richard Turner  
> wrote:
> 
> 
> i only know about iTunes 12.4.1.
> It is beyond awful with a screen reader.
> I called Apple Accessibility and a man named Kelly told me that it is up to 
> the third party screen reader manufacturers to fix accessibility.
> I called them because I was trying to gift an app and that part of iTunes is 
> now completely inaccessible. Kelly said it was a known problem and that the 
> screen reader manufacturers had to fix it.
> I pointed out that it worked fine before Apple updated iTunes. But he 
> insisted it is up to the other companies to fix it.
> Richard
> 
> 
> "The problem with people who have no vices is that you can be pretty sure  
> they are going to have some pretty  annoying virtues." – Elizabeth Taylor
> 
> (Sent from my iPod 6)
> 
>> On Jun 27, 2016, at 12:25 AM, Arnold Schmidt  wrote:
>> 
>> The latest version of iTunes that I can run on my current computer is 
>> 12.1.3, otherwise, I would know the following.  How is iTunes 12.4.3?  The 
>> two areas that needed fixing were transferring files, and putting old 
>> versions of apps onto my phone from my hard drive if the new version was not 
>> as accessible.  Comment on other areas of iTunes for windows if you wish.  
>> Thanks for any information.
>>  
>> Arnold Schmidt 
>> -- 
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Re: Did They Fix iTunes For Windows?

[Richard Turner]

i only know about iTunes 12.4.1.
It is beyond awful with a screen reader.
I called Apple Accessibility and a man named Kelly told me that it is up to the 
third party screen reader manufacturers to fix accessibility.
I called them because I was trying to gift an app and that part of iTunes is 
now completely inaccessible. Kelly said it was a known problem and that the 
screen reader manufacturers had to fix it.
I pointed out that it worked fine before Apple updated iTunes. But he insisted 
it is up to the other companies to fix it.
Richard


"The problem with people who have no vices is that you can be pretty sure  they 
are going to have some pretty  annoying virtues." – Elizabeth Taylor

(Sent from my iPod 6)

> On Jun 27, 2016, at 12:25 AM, Arnold Schmidt  wrote:
> 
> The latest version of iTunes that I can run on my current computer is 12.1.3, 
> otherwise, I would know the following.  How is iTunes 12.4.3?  The two areas 
> that needed fixing were transferring files, and putting old versions of apps 
> onto my phone from my hard drive if the new version was not as accessible.  
> Comment on other areas of iTunes for windows if you wish.  Thanks for any 
> information.
>  
> Arnold Schmidt 
> -- 
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Did They Fix iTunes For Windows?

[Arnold Schmidt]

The latest version of iTunes that I can run on my current computer is 12.1.3, 
otherwise, I would know the following.  How is iTunes 12.4.3?  The two areas 
that needed fixing were transferring files, and putting old versions of apps 
onto my phone from my hard drive if the new version was not as accessible.  
Comment on other areas of iTunes for windows if you wish.  Thanks for any 
information.

Arnold Schmidt 

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