Re: Otterbox warranty experience
I also had the earphone cover tear on the Defender case I had for my former 3GS and they replaced it without any problem. They are a very good company and do stand behind their products. On May 30, 2012, at 11:43 AM, Marcy Weinberg wrote: > Hi, Raoul, > > I purchased my Otter Box defender pink case from the AT&T store a day after I > got my phone in October, 4S launch day. > > The flap that closes over the headphone jack began to tear, and I called the > company the second week of March. By then, the piece was on by a thread. > They asked me a few questions, then took my information to send me the new > silicone part. > > In about a week I received the new part. By then the piece had come off, and > I was keeping track of it like a hawk! > > So far so good with the new, same color pink, case, and I love it! The > company was terrific, which will certainly bring me back for more business. > > Marcy > > On May 30, 2012, at 10:29 AM, Raul A. Gallegos wrote: > > Hey all. I would just like to tell about my recent Otterbox warranty > experience. > > I have an iPhone 4S with the midnight blue Otterbox Defender case. Recently > the rubber flap on the bottom has not been closing and so the charging port > is exposed when I'm not charging it. Also, if I squeeze the top portion of > the phone near the sensor, it makes a sort of snapping sound, like the inner > case parts are not fully sealed. I called Otterbox at 855-688-7269 and was on > hole for maybe 1 minute. They are in Colorado and so are 2 hours behind my > time zone. I explained to the rep what my issue was and he asked a few > questions, like which specific Otterbox case it is, and when I purchased it > and from whom. After answering those few questions and confirming my contact > information, he processed the order and I'll have a replacement case within a > week or 2. I don't even have to return the old current case. > > How cool is that? Otterbox is awesome! > > -- > Raul A. Gallegos > If space and time are the same as Einstein said, can you be five miles late? > Home Page: http://raulgallegos.com > Twitter: https://twitter.com/rau47 > Facebook: http://facebook.com/rgallegos74 > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > > -- > Marcy > marcy.weinbe...@gmail.com > > > > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
Re: Otterbox warranty experience
Hi, Raoul, I purchased my Otter Box defender pink case from the AT&T store a day after I got my phone in October, 4S launch day. The flap that closes over the headphone jack began to tear, and I called the company the second week of March. By then, the piece was on by a thread. They asked me a few questions, then took my information to send me the new silicone part. In about a week I received the new part. By then the piece had come off, and I was keeping track of it like a hawk! So far so good with the new, same color pink, case, and I love it! The company was terrific, which will certainly bring me back for more business. Marcy On May 30, 2012, at 10:29 AM, Raul A. Gallegos wrote: Hey all. I would just like to tell about my recent Otterbox warranty experience. I have an iPhone 4S with the midnight blue Otterbox Defender case. Recently the rubber flap on the bottom has not been closing and so the charging port is exposed when I'm not charging it. Also, if I squeeze the top portion of the phone near the sensor, it makes a sort of snapping sound, like the inner case parts are not fully sealed. I called Otterbox at 855-688-7269 and was on hole for maybe 1 minute. They are in Colorado and so are 2 hours behind my time zone. I explained to the rep what my issue was and he asked a few questions, like which specific Otterbox case it is, and when I purchased it and from whom. After answering those few questions and confirming my contact information, he processed the order and I'll have a replacement case within a week or 2. I don't even have to return the old current case. How cool is that? Otterbox is awesome! -- Raul A. Gallegos If space and time are the same as Einstein said, can you be five miles late? Home Page: http://raulgallegos.com Twitter: https://twitter.com/rau47 Facebook: http://facebook.com/rgallegos74 -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en. -- Marcy marcy.weinbe...@gmail.com -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
Re: Otterbox warranty experience
Hi Raul; I had the same experience. They are a very reputable company. Anthony Sent from my Verizon iPhone! On May 30, 2012, at 10:29 AM, "Raul A. Gallegos" wrote: > Hey all. I would just like to tell about my recent Otterbox warranty > experience. > > I have an iPhone 4S with the midnight blue Otterbox Defender case. Recently > the rubber flap on the bottom has not been closing and so the charging port > is exposed when I'm not charging it. Also, if I squeeze the top portion of > the phone near the sensor, it makes a sort of snapping sound, like the inner > case parts are not fully sealed. I called Otterbox at 855-688-7269 and was on > hole for maybe 1 minute. They are in Colorado and so are 2 hours behind my > time zone. I explained to the rep what my issue was and he asked a few > questions, like which specific Otterbox case it is, and when I purchased it > and from whom. After answering those few questions and confirming my contact > information, he processed the order and I'll have a replacement case within a > week or 2. I don't even have to return the old current case. > > How cool is that? Otterbox is awesome! > > -- > Raul A. Gallegos > If space and time are the same as Einstein said, can you be five miles late? > Home Page: http://raulgallegos.com > Twitter: https://twitter.com/rau47 > Facebook: http://facebook.com/rgallegos74 > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
