I also had the earphone cover tear on the Defender case I had for my former 3GS and they replaced it without any problem. They are a very good company and do stand behind their products.
On May 30, 2012, at 11:43 AM, Marcy Weinberg wrote: > Hi, Raoul, > > I purchased my Otter Box defender pink case from the AT&T store a day after I > got my phone in October, 4S launch day. > > The flap that closes over the headphone jack began to tear, and I called the > company the second week of March. By then, the piece was on by a thread. > They asked me a few questions, then took my information to send me the new > silicone part. > > In about a week I received the new part. By then the piece had come off, and > I was keeping track of it like a hawk! > > So far so good with the new, same color pink, case, and I love it! The > company was terrific, which will certainly bring me back for more business. > > Marcy > > On May 30, 2012, at 10:29 AM, Raul A. Gallegos wrote: > > Hey all. I would just like to tell about my recent Otterbox warranty > experience. > > I have an iPhone 4S with the midnight blue Otterbox Defender case. Recently > the rubber flap on the bottom has not been closing and so the charging port > is exposed when I'm not charging it. Also, if I squeeze the top portion of > the phone near the sensor, it makes a sort of snapping sound, like the inner > case parts are not fully sealed. I called Otterbox at 855-688-7269 and was on > hole for maybe 1 minute. They are in Colorado and so are 2 hours behind my > time zone. I explained to the rep what my issue was and he asked a few > questions, like which specific Otterbox case it is, and when I purchased it > and from whom. After answering those few questions and confirming my contact > information, he processed the order and I'll have a replacement case within a > week or 2. I don't even have to return the old current case. > > How cool is that? Otterbox is awesome! > > -- > Raul A. Gallegos > If space and time are the same as Einstein said, can you be five miles late? > Home Page: http://raulgallegos.com > Twitter: https://twitter.com/rau47 > Facebook: http://facebook.com/rgallegos74 > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. > > -- > Marcy > marcy.weinbe...@gmail.com > > > > > > -- > You received this message because you are subscribed to the "VIPhone" Google > Group. > To search the VIPhone public archive, visit > http://www.mail-archive.com/viphone@googlegroups.com/. > To post to this group, send email to viphone@googlegroups.com. > To unsubscribe from this group, send email to > viphone+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/viphone?hl=en. -- You received this message because you are subscribed to the "VIPhone" Google Group. To search the VIPhone public archive, visit http://www.mail-archive.com/viphone@googlegroups.com/. To post to this group, send email to viphone@googlegroups.com. To unsubscribe from this group, send email to viphone+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/viphone?hl=en.
