Re: Steve Jobs' gift to the Church
I guess this article was meant as a tribute to Jobs but this comes over as extremely silly and pointless - attributing the advances of IT and Jobs' important role in it - as a 'gift' to 'the church'. This could equally be seen as a gift to devil worship cults, atheist groups, digital photographers, or even door knob appreciation societies... woz On 03/09/2011, at 12:13 , Merv Bond wrote: The address following takes you to an article that looks at the broader social impact of the work of Steve Jobs. The comments at the end of the article are not all supportive of the gift. Enjoy Merv http://www.eurekastreet.com.au/article.aspx?aeid=27983 -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Steve Jobs' gift to the Church
Bus watchers? Reg Whitely Home: 08 9921 7272 Mob: 04 8899 7313 Email: rwhit...@internode.on.net On 03/09/2011, at 1:52 pm, Warren Jones wrote: I guess this article was meant as a tribute to Jobs but this comes over as extremely silly and pointless - attributing the advances of IT and Jobs' important role in it - as a 'gift' to 'the church'. This could equally be seen as a gift to devil worship cults, atheist groups, digital photographers, or even door knob appreciation societies... woz On 03/09/2011, at 12:13 , Merv Bond wrote: The address following takes you to an article that looks at the broader social impact of the work of Steve Jobs. The comments at the end of the article are not all supportive of the gift. Enjoy Merv http://www.eurekastreet.com.au/article.aspx?aeid=27983 -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Steve Jobs' gift to the Church
I am sure that the writer of the article was fully aware of the potential for misuse of Job's products as he was of the good use of them. He was viewing the situation with respect to the Church from the point of view of a glass being half full. Merv On Sat3Sep2011 Sat3Sep1:52 PM, Warren Jones wrote: I guess this article was meant as a tribute to Jobs but this comes over as extremely silly and pointless - attributing the advances of IT and Jobs' important role in it - as a 'gift' to 'the church'. This could equally be seen as a gift to devil worship cults, atheist groups, digital photographers, or even door knob appreciation societies... woz On 03/09/2011, at 12:13 , Merv Bond wrote: The address following takes you to an article that looks at the broader social impact of the work of Steve Jobs. The comments at the end of the article are not all supportive of the gift. Enjoy Merv http://www.eurekastreet.com.au/article.aspx?aeid=27983 -- The WA Macintosh User Group Mailing List -- Archives -http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe -mailto:wamug-unsubscr...@wamug.org.au -- The whole psychology of modern disquiet is linked with the sudden confrontation with space-time. (Teilhard de Chardin, 'The Phenomenon of Man') -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Intergration
I had a recent discussion with a college and he was saying that Apple was moving away from intergrating Apple products in to the corperation. They no longer have a server product. Is this the case? He was also saying that it is possible but the difficulty of doing it is causing companies to focus on PC's and MS products to achieve this. I am curious to know whatbthe local community thinks. Cheers John Sent from my iPad -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Intergration
On 04/09/2011, at 8:35 AM, John Hatch wrote:I had a recent discussion with a college and he was saying that Apple was moving away from intergrating Apple products in to the corperation. They no longer have a server product. Is this the case? He was also saying that it is possible but the difficulty of doing it is causing companies to focus on PC's and MS products to achieve this. I am curious to know whatbthe local community thinks.Hi John,Apple Xserve is no longer available since January 2011.Transition options to deploy Mac OS X Server include Mac Pro with Snow Leopard Server and Mac mini with Snow Leopard Server and OS X Lion Serverwww.apple.com/serverhttp://images.apple.com/xserve/pdf/L422277A_Xserve_Guide.pdfhttp://support.apple.com/kb/HT1822Cheers,Ronni --TheWAMacintoshUserGroupMailingList-- Archives-http://www.wamug.org.au/mailinglist/archives.shtml Guidelines-http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe-mailto:wamug-unsubscr...@wamug.org.au inline: favicon.ico17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"2.3GHz / 8GB / 750GB @ 7200rpm HDOS X 10.6.8 Snow LeopardOS X 10.7 LionWindows 7 Ultimate (under sufferance)
Apple Genius Bar service
Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-(Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Intergration
Hi John, It all depends on that word Integration. Apple have dropped the Xserve as a product but still has a server operating system product - Lion OSX Server (as Ronni has just emailed). I would argue that Apple have not ever had an enterprise level server product (in terms of functionality and services) even though the Xserve was capable of such. I'm pretty sure one university had a massive number of Xserves set up as a super computer. You can still get a Mac Pro Server model or you can run OSX Server on any Mac - there is also a Mac Mini server model. There is talk that Apple are designing the Mac Pro to become rack mountable. However...in regard to integration Apple computers integrate into education and corporate environments very easily. The Active Directory plugin enables you to join to Windows networks and with Windows 2008 there has even been the capacity to manage preferences of Mac computers with MCX extensions. With some clever scripting you can even set up your Macs to login to the network and map to the same drives as the windows users are used to (ie H: drive and S: drive). We are currently doing this for businesses and schools. The majority of savvy Mac users don't even really need the scripting to enable access to drives or even printers. The main issue we come up against is in relation to the way OSX handles security such as kerberos tokens but I won't go to far into technical issues. That said, with Lion Apple broke some of the things that were working really well in relation to Active Directory domains and MCX preferences. I don't know if it is a bug or if it is a deliberate change. Apple do seem to be aiming at the individualised device (ie iPad) with Lion and iOS5, and that could be an issue for corporates or education where multiple users use a single device. I would say that in general we are seeing more companies and schools looking to integrate Apple than ever before and I don't see a focus on MS or PCs. After spending years spruiking Apple to schools and businesses an finally getting some success, my concern is that Apple's direction will disenchant many of the organisations that have sought to integrate Apple products. Hopefully that won't be the case. Cheers, Stuart On 4/09/11 8:35 AM, John Hatch j...@iinet.net.au wrote: I had a recent discussion with a college and he was saying that Apple was moving away from intergrating Apple products in to the corperation. They no longer have a server product. Is this the case? He was also saying that it is possible but the difficulty of doing it is causing companies to focus on PC's and MS products to achieve this. I am curious to know whatbthe local community thinks. Cheers John Sent from my iPad -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au Stuart Evans T4 Technology ALBANY Shop 6, 69 Lockyer Avenue, Albany, WA, 6330 T 08 9842 9660 F 08 9842 9664 E stuart.ev...@t4.com.au BUNBURY Unit 2/14 Rose Street, Bunbury, WA, 6230 T 08 9721 9660 F 08 9842 9664 P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL _ IMPORTANT INFORMATION: DISCLAIMER This correspondence is for the named person's use only. It may contain confidential or legally privileged information or both. No confidentiality or privilege is waived or lost by any mis-transmission. If you receive this correspondence in error, please immediately delete it from your system and notify the sender. You must not disclose, copy or rely on any part of this correspondence if you are not the intended recipient. Any opinions expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the opinions of T4 Technology. Neither the sender nor T4 Technology warrants that any communication via the Internet is free of errors, viruses, interception or interference. T4 Technology disclaims all liability and responsibility for any direct or indirect loss arising from this electronic mail and any attachments. Information is distributed without warranties of any kind. _ -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
Hi Tim I am not sure if they could help with that, But have just checked and iTunes 10.4.1 64 bit version should work fine with Vista or Windows 7 is that what he is using? Roger On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-(Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-(Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim Hi Tim I could be wrong, but I believe they won't look at or answer anything to do with Windows. (infact they don't even help with Office 2011 for Mac Outlook problems, as I had a client ring me to fix an issue they took to the genius bar and wouldn't get help with it.). Does it see the iPod at all? Or just doesn't sync to it? Kind regards Daniel --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel AT macwizardry.com.au Web: http://www.macwizardry.com.au **For everything Macintosh** -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
As others have said the genius bar will help with Apple products, but as soon as they get a sniff of a 3rd party product you'll get a cold shoulder. The same is true of Applecare telephone support. Try google, apple.com.au/support, and forums such as this, or go into your friendly apple service and support consultants (ie they are independent consultants that provide support for apple products) or Apple reseller stores. Your first visit should be to where he bought it from, as they should be able to help. As a matter of course we provide initial setup help at no extra cost for our customers, Windows or Mac. Unless of course he bought it online! Cheers, Stuart On 4/09/11 9:44 AM, Tim Law t...@peoplehelp.com.au wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-(Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au Stuart Evans T4 Technology ALBANY Shop 6, 69 Lockyer Avenue, Albany, WA, 6330 T 08 9842 9660 F 08 9842 9664 E stuart.ev...@t4.com.au BUNBURY Unit 2/14 Rose Street, Bunbury, WA, 6230 T 08 9721 9660 F 08 9842 9664 P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL _ IMPORTANT INFORMATION: DISCLAIMER This correspondence is for the named person's use only. It may contain confidential or legally privileged information or both. No confidentiality or privilege is waived or lost by any mis-transmission. If you receive this correspondence in error, please immediately delete it from your system and notify the sender. You must not disclose, copy or rely on any part of this correspondence if you are not the intended recipient. Any opinions expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the opinions of T4 Technology. Neither the sender nor T4 Technology warrants that any communication via the Internet is free of errors, viruses, interception or interference. T4 Technology disclaims all liability and responsibility for any direct or indirect loss arising from this electronic mail and any attachments. Information is distributed without warranties of any kind. _ -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
On 04/09/2011, at 10:04 AM, Daniel Kerr wrote: On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-(Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim Hi Tim I could be wrong, but I believe they won't look at or answer anything to do with Windows. (infact they don't even help with Office 2011 for Mac Outlook problems, as I had a client ring me to fix an issue they took to the genius bar and wouldn't get help with it.). Does it see the iPod at all? Or just doesn't sync to it? Kind regards Daniel --- Thanks Roger and Daniel, I could be wrong, but I believe they won't look at or answer anything to do with Windows. That's what I wanted to know. But seeing you asked, I'll tell you more about the problem :-) It 'sees' the ipod as a camera, but will not recognise it in iTunes. iTunes 64 bit installer says it has worked properly - ie, it goes through all it's steps and announces at the end that it is installed correctly. Yes when iTunes then opens after the installer quits, it comes up with a really helpful message: The registry settings used by iTunes drivers for importing and burning CD's and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes He has not installed any other CD burning software. Windows 7 was a clean install after a disk failure a few months ago. When we click the OKAY to dismiss the dialogue, iTunes opens as expected and works as expected, until you plug in an iPod. Then another dialogues comes up and says: Device driver software not successfully installed Apple Mobile Device (DFU Mode), no driver found. Last night I tracked down what the drivers were and where they were supposed to be, but I've not got their details at hand at the moment. I tried googling to see if someone had them stored for download but with no luck. I was thinking of installing iTunes on the version of Windows7 I run from time to time using Parallel and seeing if it works. These HP machines seem to have no end of trouble with registry issues, conflicts and things simply not working.. grumble grumble. One thing I have not done a second time is to reset the iPod and get it to restore itself from new, whilst plugging it into the PC. This is meant to load the driver software from the iPod. The first time, the installation failed. Is there a way of reading these files on the iPod and manually installing them?? Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service and Apple Store generally
The other thing about the Apple Store is that you can't order a build to order Mac. You either have to purchase from the online store or go to an Apple Reseller. This strikes me as ridiculous! On 04/09/2011, at 10:22 AM, Stuart Evans wrote: As others have said the genius bar will help with Apple products, but as soon as they get a sniff of a 3rd party product you'll get a cold shoulder. The same is true of Applecare telephone support. Try google, apple.com.au/support, and forums such as this, or go into your friendly apple service and support consultants (ie they are independent consultants that provide support for apple products) or Apple reseller stores. Your first visit should be to where he bought it from, as they should be able to help. As a matter of course we provide initial setup help at no extra cost for our customers, Windows or Mac. Unless of course he bought it online! Cheers, Stuart On 4/09/11 9:44 AM, Tim Law t...@peoplehelp.com.au wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-(Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au Stuart Evans T4 Technology ALBANY Shop 6, 69 Lockyer Avenue, Albany, WA, 6330 T 08 9842 9660 F 08 9842 9664 E stuart.ev...@t4.com.au BUNBURY Unit 2/14 Rose Street, Bunbury, WA, 6230 T 08 9721 9660 F 08 9842 9664 P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL _ IMPORTANT INFORMATION: DISCLAIMER This correspondence is for the named person's use only. It may contain confidential or legally privileged information or both. No confidentiality or privilege is waived or lost by any mis-transmission. If you receive this correspondence in error, please immediately delete it from your system and notify the sender. You must not disclose, copy or rely on any part of this correspondence if you are not the intended recipient. Any opinions expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the opinions of T4 Technology. Neither the sender nor T4 Technology warrants that any communication via the Internet is free of errors, viruses, interception or interference. T4 Technology disclaims all liability and responsibility for any direct or indirect loss arising from this electronic mail and any attachments. Information is distributed without warranties of any kind. _ -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines -
Re: Apple Genius Bar service and Apple Store generally
On 04/09/2011, at 10:41 AM, Susan Hastings wrote: The other thing about the Apple Store is that you can't order a build to order Mac. You either have to purchase from the online store or go to an Apple Reseller. This strikes me as ridiculous! I think it actually makes some sense in that the reason most people go to a physical Apple Store is to be able to walk out with a new Mac off the shelf. Custom build-to-order configurations can't be kept in stock in the shop so they would have to be ordered in anyway so why not order online and have it delivered to your door? I guess Apple takes the view that if an item needs to be ordered in, why attempt to substitute the automated, streamlined online ordering process from the online store with an in-store process that would take up the time of an Apple staff member who could probably be better served helping someone. They would still I assume help walk anyone through doing an order from the online store if they had problems? -Mart -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
On 04/09/2011, at 10:33 AM, Tim Law wrote: On 04/09/2011, at 10:04 AM, Daniel Kerr wrote: On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-( Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim Hi Tim I could be wrong, but I believe they won't look at or answer anything to do with Windows. (infact they don't even help with Office 2011 for Mac Outlook problems, as I had a client ring me to fix an issue they took to the genius bar and wouldn't get help with it.). Does it see the iPod at all? Or just doesn't sync to it? Kind regards Daniel --- Thanks Roger and Daniel, I could be wrong, but I believe they won't look at or answer anything to do with Windows. That's what I wanted to know. But seeing you asked, I'll tell you more about the problem :-) It 'sees' the ipod as a camera, but will not recognise it in iTunes. iTunes 64 bit installer says it has worked properly - ie, it goes through all it's steps and announces at the end that it is installed correctly. Yes when iTunes then opens after the installer quits, it comes up with a really helpful message: The registry settings used by iTunes drivers for importing and burning CD's and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes He has not installed any other CD burning software. Windows 7 was a clean install after a disk failure a few months ago. When we click the OKAY to dismiss the dialogue, iTunes opens as expected and works as expected, until you plug in an iPod. Then another dialogues comes up and says: Device driver software not successfully installed Apple Mobile Device (DFU Mode), no driver found. Last night I tracked down what the drivers were and where they were supposed to be, but I've not got their details at hand at the moment. I tried googling to see if someone had them stored for download but with no luck. I was thinking of installing iTunes on the version of Windows7 I run from time to time using Parallel and seeing if it works. These HP machines seem to have no end of trouble with registry issues, conflicts and things simply not working.. grumble grumble. One thing I have not done a second time is to reset the iPod and get it to restore itself from new, whilst plugging it into the PC. This is meant to load the driver software from the iPod. The first time, the installation failed. Is there a way of reading these files on the iPod and manually installing them?? Hi Tim, Go to this link 'Expand all the sections’ I think you will find your solution there http://support.apple.com/kb/TS1538 Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.6.8 Snow Leopard OS X 10.7 Lion Windows 7 Ultimate (under sufferance) -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
Thanks Stuart. He bought it over the counter at a local Dick Smith store. The Tech-sperts I think they call themselves. This should test that little promotional title! Whilst these are Apple products I am trying to load, I suspect the fundamental problem is the HP computer and Windows 7 running 64bit. Unless one of our go into your friendly apple service and support consultants (ie they are independent consultants that provide support for apple products) or Apple reseller stores. are experienced with both, I feel like this will fall into the cracks and be lost in the deep mire that is Windows problem solving. Tim On 04/09/2011, at 10:22 AM, Stuart Evans wrote: As others have said the genius bar will help with Apple products, but as soon as they get a sniff of a 3rd party product you'll get a cold shoulder. The same is true of Applecare telephone support. Try google, apple.com.au/support, and forums such as this, or go into your friendly apple service and support consultants (ie they are independent consultants that provide support for apple products) or Apple reseller stores. Your first visit should be to where he bought it from, as they should be able to help. As a matter of course we provide initial setup help at no extra cost for our customers, Windows or Mac. Unless of course he bought it online! Cheers, Stuart On 4/09/11 9:44 AM, Tim Law t...@peoplehelp.com.au wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-(Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au Stuart Evans T4 Technology ALBANY Shop 6, 69 Lockyer Avenue, Albany, WA, 6330 T 08 9842 9660 F 08 9842 9664 E stuart.ev...@t4.com.au BUNBURY Unit 2/14 Rose Street, Bunbury, WA, 6230 T 08 9721 9660 F 08 9842 9664 P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL _ IMPORTANT INFORMATION: DISCLAIMER This correspondence is for the named person's use only. It may contain confidential or legally privileged information or both. No confidentiality or privilege is waived or lost by any mis-transmission. If you receive this correspondence in error, please immediately delete it from your system and notify the sender. You must not disclose, copy or rely on any part of this correspondence if you are not the intended recipient. Any opinions expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the opinions of T4 Technology. Neither the sender nor T4 Technology warrants that any communication via the Internet is free of errors, viruses, interception or interference. T4 Technology disclaims all liability and responsibility for any direct or indirect loss arising from this electronic mail and any attachments. Information is distributed without warranties of any kind.
Re: Apple Genius Bar service and Apple Store generally
Only thing is, you need to be available to take delivery. I had something small ordered, and it took more than a week to have it delivered at a time when I was available. So, ordering from a store and being able to pick it up when it suits makes sense to me. On 04/09/2011, at 11:33 AM, Martin Hill wrote: On 04/09/2011, at 10:41 AM, Susan Hastings wrote: The other thing about the Apple Store is that you can't order a build to order Mac. You either have to purchase from the online store or go to an Apple Reseller. This strikes me as ridiculous! I think it actually makes some sense in that the reason most people go to a physical Apple Store is to be able to walk out with a new Mac off the shelf. Custom build-to-order configurations can't be kept in stock in the shop so they would have to be ordered in anyway so why not order online and have it delivered to your door? I guess Apple takes the view that if an item needs to be ordered in, why attempt to substitute the automated, streamlined online ordering process from the online store with an in-store process that would take up the time of an Apple staff member who could probably be better served helping someone. They would still I assume help walk anyone through doing an order from the online store if they had problems? -Mart -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
On 04/09/2011, at 11:35 AM, Ronda Brown wrote: On 04/09/2011, at 10:33 AM, Tim Law wrote: On 04/09/2011, at 10:04 AM, Daniel Kerr wrote: On 04/09/2011, at 9:44 AM, Tim Law wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-( Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim Hi Tim I could be wrong, but I believe they won't look at or answer anything to do with Windows. (infact they don't even help with Office 2011 for Mac Outlook problems, as I had a client ring me to fix an issue they took to the genius bar and wouldn't get help with it.). Does it see the iPod at all? Or just doesn't sync to it? Kind regards Daniel --- Thanks Roger and Daniel, I could be wrong, but I believe they won't look at or answer anything to do with Windows. That's what I wanted to know. But seeing you asked, I'll tell you more about the problem :-) It 'sees' the ipod as a camera, but will not recognise it in iTunes. iTunes 64 bit installer says it has worked properly - ie, it goes through all it's steps and announces at the end that it is installed correctly. Yes when iTunes then opens after the installer quits, it comes up with a really helpful message: The registry settings used by iTunes drivers for importing and burning CD's and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes He has not installed any other CD burning software. Windows 7 was a clean install after a disk failure a few months ago. When we click the OKAY to dismiss the dialogue, iTunes opens as expected and works as expected, until you plug in an iPod. Then another dialogues comes up and says: Device driver software not successfully installed Apple Mobile Device (DFU Mode), no driver found. Last night I tracked down what the drivers were and where they were supposed to be, but I've not got their details at hand at the moment. I tried googling to see if someone had them stored for download but with no luck. I was thinking of installing iTunes on the version of Windows7 I run from time to time using Parallel and seeing if it works. These HP machines seem to have no end of trouble with registry issues, conflicts and things simply not working.. grumble grumble. One thing I have not done a second time is to reset the iPod and get it to restore itself from new, whilst plugging it into the PC. This is meant to load the driver software from the iPod. The first time, the installation failed. Is there a way of reading these files on the iPod and manually installing them?? Hi Tim, Go to this link 'Expand all the sections’ I think you will find your solution there http://support.apple.com/kb/TS1538 Hi again Tim, Try this: Windows 7. - Firstly, open Device Manager (Start Type “devmgmt.msc” into the search bar) - Once open, go down to portable devices where your iPod should be listed as a digital camera - Right click on it and choose uninstall - Once uninstalled, disconnect iPod from the USB port and plug it back in - Windows should automatically install device drivers - It will install it back as a digital camera but this is okay - Go back to device manager and under
Re: Apple Genius Bar service
Thanks Ronni Last night I tracked down what the drivers were and where they were supposed to be, but I've not got their details at hand at the moment. I tried googling to see if someone had them stored for download but with no luck. I was thinking of installing iTunes on the version of Windows7 I run from time to time using Parallel and seeing if it works. These HP machines seem to have no end of trouble with registry issues, conflicts and things simply not working.. grumble grumble. One thing I have not done a second time is to reset the iPod and get it to restore itself from new, whilst plugging it into the PC. This is meant to load the driver software from the iPod. The first time, the installation failed. Is there a way of reading these files on the iPod and manually installing them?? Hi Tim, Go to this link 'Expand all the sections’ I think you will find your solution there http://support.apple.com/kb/TS1538 Cheers, Ronni I believe I found and followed these instructions last night with no success. Reviewing it again today, but not repeating all the time consuming steps, I still believe I have gone through all these steps and am at the dreaded stage of If the steps outlined in this article don't help, you may be able to find a solution to your issue by searching the Microsoft support website. which sends me to the starting page of that great labyrinth. I appreciate people's suggestions here. I wasn't expecting detailed assistance, knowing it is really a Windows 7 64 bit issue as far as I can determine. http://support.apple.com/kb/TS1538 is also a useful attempt at helping and describes how to load usbaapl64.inf as the USB Driver. This is where I got to early this morning, and I do not have this file to load, and cannot find a repository that stores it. When I finish being a father for today, and complete my paid work that is now many many hours behind schedule due to this problem, I'll go searching for usbaapl64.inf and see if I can manually load it. Thanks Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
Hi Tim, Well it is worth checking but I suspect the Techspurts are a bit like the Technology Specialists at Hardly Normal. When the local HN have customers with problems they send them to us. (As does Kmart, Target and Dick Smith!). We used to help people out for free but it got ridiculous, so we now have to charge a fee. I'm not sure about other Apple support consultants and resellers but we actually have most of our service work in repairs, virus removal and general support for Windows. I suspect others will have experience in Windows as well. I haven't had a look at your specific problem but I think I saw a post from Ronni so check that out. I don't think it is a HP issue either, it is more to do with 64-bit drivers. We're still installing 32-bit Win7 for most people just because of the application and driver issues. I don't think it is too far away from becoming a non-issue (although drivers etc with Windows is always an issue). Cheers, Stuart On 4/09/11 11:48 AM, Tim Law t...@peoplehelp.com.au wrote: Thanks Stuart. He bought it over the counter at a local Dick Smith store. The Tech-sperts I think they call themselves. This should test that little promotional title! Whilst these are Apple products I am trying to load, I suspect the fundamental problem is the HP computer and Windows 7 running 64bit. Unless one of our go into your friendly apple service and support consultants (ie they are independent consultants that provide support for apple products) or Apple reseller stores. are experienced with both, I feel like this will fall into the cracks and be lost in the deep mire that is Windows problem solving. Tim On 04/09/2011, at 10:22 AM, Stuart Evans wrote: As others have said the genius bar will help with Apple products, but as soon as they get a sniff of a 3rd party product you'll get a cold shoulder. The same is true of Applecare telephone support. Try google, apple.com.au/support, and forums such as this, or go into your friendly apple service and support consultants (ie they are independent consultants that provide support for apple products) or Apple reseller stores. Your first visit should be to where he bought it from, as they should be able to help. As a matter of course we provide initial setup help at no extra cost for our customers, Windows or Mac. Unless of course he bought it online! Cheers, Stuart On 4/09/11 9:44 AM, Tim Law t...@peoplehelp.com.au wrote: Hello, I've not used the Apple Genius bar service at the Apple Store in Perth before, so am wondering if my (sons) problem can be addressed by them. He bought an iPod Touch yesterday and plugged it into his (Yes I know this is the MAC user group :-) HP laptop running Windows 7 in 64 bit mode that had iTunes installed and a music library in place. I'm hoping they can, as it is a one day old iPod Touch, and we are having trouble installing iTunes to allow the iPod Touch to connect and sync. After four hours his diligent father has given up trying to get the thing to accept the iPod Touch, and for iTunes to install correctly. My solution will be to add a new user account to my Mac Mini running Lion and letting him sync his iTunes music via the Mac and Home Share. The iPod Touch works fine, as we come to expect, when connected to the Mac. It appears this is a common problem for PC users running Windows in 64bit and I cannot find a workable solution. I have tried removing and reinstalling all Apple products from his PC - using both their own installers, and the PC uninstall process, and I am completely sure I have downloaded the 64 bit version of iTunes to reinstall - which I have done several times. There are unhelpful dialogues that come up even though iTunes indicates it has installed correctly, clearly it has not as some drivers are missing from the expected folders. - yay for Windows. :-(Bring on iCloud!! My query is not to help me problem solve, rather to ask whether this is the sort of problem that can be addressed by the Apple Store?. Or given the calamity that is Windows 64 bit is best for me to just use my work around of letting him use a new user account on my Mac Mini to sync and wait for iCloud? Thanks Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au Stuart Evans T4 Technology ALBANY Shop 6, 69 Lockyer Avenue, Albany, WA, 6330 T 08 9842 9660 F 08 9842 9664 E stuart.ev...@t4.com.au BUNBURY Unit 2/14 Rose Street, Bunbury, WA, 6230 T 08 9721 9660 F 08 9842 9664 P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL _ IMPORTANT INFORMATION: DISCLAIMER This
Re: Apple Genius Bar service and Apple Store generally
Martin - I’m with Susan. It makes sense for Apple but since when is it about Apple? Where is the “customer” in customer service? Why shouldn’t you be able to view and test drive the products and then decide yes thanks I’ll have that MacBook Air but I need a bit extra RAM and Storage, can I order now and pick it up (or have it delivered even)? My favourite record store doesn’t always have the titles I want either but they’ll order them in for me. If a customer made the effort to come into my store and get advice and then purchase a product from us only for me to tell them them to go and order it online, I’d have to be a meathead to expect them to be happy about it. On 4/09/11 11:52 AM, Susan Hastings susanhasti...@me.com wrote: Only thing is, you need to be available to take delivery. I had something small ordered, and it took more than a week to have it delivered at a time when I was available. So, ordering from a store and being able to pick it up when it suits makes sense to me. On 04/09/2011, at 11:33 AM, Martin Hill wrote: On 04/09/2011, at 10:41 AM, Susan Hastings wrote: The other thing about the Apple Store is that you can't order a build to order Mac. You either have to purchase from the online store or go to an Apple Reseller. This strikes me as ridiculous! I think it actually makes some sense in that the reason most people go to a physical Apple Store is to be able to walk out with a new Mac off the shelf. Custom build-to-order configurations can't be kept in stock in the shop so they would have to be ordered in anyway so why not order online and have it delivered to your door? I guess Apple takes the view that if an item needs to be ordered in, why attempt to substitute the automated, streamlined online ordering process from the online store with an in-store process that would take up the time of an Apple staff member who could probably be better served helping someone. They would still I assume help walk anyone through doing an order from the online store if they had problems? -Mart -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au Stuart Evans T4 Technology ALBANY Shop 6, 69 Lockyer Avenue, Albany, WA, 6330 T 08 9842 9660 F 08 9842 9664 E stuart.ev...@t4.com.au BUNBURY Unit 2/14 Rose Street, Bunbury, WA, 6230 T 08 9721 9660 F 08 9842 9664 P PLEASE CONSIDER THE ENVIRONMENT BEFORE YOU PRINT THIS E-MAIL _ IMPORTANT INFORMATION: DISCLAIMER This correspondence is for the named person's use only. It may contain confidential or legally privileged information or both. No confidentiality or privilege is waived or lost by any mis-transmission. If you receive this correspondence in error, please immediately delete it from your system and notify the sender. You must not disclose, copy or rely on any part of this correspondence if you are not the intended recipient. Any opinions expressed in this message are those of the individual sender, except where the sender expressly, and with authority, states them to be the opinions of T4 Technology. Neither the sender nor T4 Technology warrants that any communication via the Internet is free of errors, viruses, interception or interference. T4 Technology disclaims all liability and responsibility for any direct or indirect loss arising from this electronic mail and any attachments. Information is distributed without warranties of any kind. _ -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
On 04/09/2011, at 11:56 AM, Ronda Brown wrote: - If should find the correct device driver and install it back as an iPod, with the portable devices folder disappearing and in its place should be a whole load of USB controllers. Hi Ronni, Nope. Followed this process just now, but it said the correct driver was already installed - MTP USB Device. I had seen this tip before, and there was some tricky back end way of trying to move this driver away from Portable Devices and into the USB section. I wasn't able to follow it, hence my interest in finding usbaapl64.inf so I can install it manually. Ta Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Capturing Video via Safari
Hello all Help please! I can't download video files via Safari. I'm missing an essential understanding somewhere. I've read WAMUG and Apple Discussions about the matter but I'm not getting results. I've tried downloading YouTube, Apple tutorials, Toastmaster clips and other videos ranging from probably protected to get me. Simplest advice was an Apple discussion response (on how to download an Apple tutorial video) which said: right click on the movie and select save as source from the menu. However, I don't get that menu option, and other options don't download the video file. Simplest WAMUG advice was from Reg W and Ronni B (re YouTube). I modified procedure a little as the videos are often finished before I locate the right line in Activity Monitor!The location of the downloaded file was imprecise: Reg suggested the Downloads folder; Ronni said to navigate to the file in the Finder .. probably called get_video. The steps I used were: Open Safari, get page ready for playing video, open Safari Activity Monitor, start video running, locate the video line (sometimes shows .flv else just a big file - and sometimes nothing obvious), select that line, then double click it. My results were: Video played again in a new Safari playback window (as well as in the original web video playback window). No actual file seemed to be downloaded.Spotlight found nothing appropriate. I'm using Safari 5.1 on an iMac with Snow Leopard 10.6.8. My ADSL bandwidth is around 4.5Mbps according to the ABC iView utility. Regards, Alan Alan Smith iMac 21.5 Intel Core 2 Duo 3.06GHz 4M - OSX 10.6.8 iPad2; ATV2 -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
On 04/09/2011, at 12:24 PM, Tim Law wrote: On 04/09/2011, at 11:56 AM, Ronda Brown wrote: - If should find the correct device driver and install it back as an iPod, with the portable devices folder disappearing and in its place should be a whole load of USB controllers. Hi Ronni, Nope. Followed this process just now, but it said the correct driver was already installed - MTP USB Device. I had seen this tip before, and there was some tricky back end way of trying to move this driver away from Portable Devices and into the USB section. I wasn't able to follow it, hence my interest in finding usbaapl64.inf so I can install it manually. Hi Tim, One more try … No wonder I hate using Windows! ;-) 1) DOWNLOAD (don't run directly) iTunes64Setup.exe from iTunes website. Make sure you know where you saved this file. Double click it, and install iTunes. Install latest iTunes (assuming 64-bit) 2) Plug in iPhone. Make sure computer recognizes the iPhone. In Win7, go to Device Manager (under Control panel / Hardware), and go to the Portable Devices section. Apple iPhone should be listed. We will come back to this step later. 3) Download Universal Extractor from this site: http://www.filehippo.com/downloaduniversalextractor/ 4) Install Universal extractor program and run program. 5) Select iTunesSetup.exe file to extract, and choose a Destination Directory. Click ok, and choose Not an installshield install, and it should extract this file. 6) Within this folder, find AppleMobileDeviceSupport64.msi. 7) Go back to Universal Extractor program, and now extract AppleMobileDeviceSupport64.msi to a destination directory of your choice. 8) Click ok, and Choose MSI Administrative Installer method, then click OK. 9) A new FOLDER called AppleMobile DeviceSupport64 should be created. Within this, goto Common Files/Apple/Mobile Device Support/Drivers to find files called usbaapl64.inf as well as 3 other files. REMEMBER THIS LOCATION. 10) Go BACK to STEP #2 and within the Device Manager, RIGHT CLICK on Apple iPhone and select Update Software Driver. 11) Choose Browse My Computer for driver Software. 12) Browse to the Drivers folder in step #9 where usbaapl64.inf is located and choose this folder. VOILA! Your iPhone drivers are now CORRECTLY INSTALLED!!! Cheers, Ronni 17 MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt 2.3GHz / 8GB / 750GB @ 7200rpm HD OS X 10.6.8 Snow Leopard OS X 10.7 Lion Windows 7 Ultimate (under sufferance) -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Apple Genius Bar service
On 04/09/2011, at 12:44 PM, Ronda Brown wrote: On 04/09/2011, at 12:24 PM, Tim Law wrote: On 04/09/2011, at 11:56 AM, Ronda Brown wrote: - If should find the correct device driver and install it back as an iPod, with the portable devices folder disappearing and in its place should be a whole load of USB controllers. Hi Ronni, Nope. Followed this process just now, but it said the correct driver was already installed - MTP USB Device. I had seen this tip before, and there was some tricky back end way of trying to move this driver away from Portable Devices and into the USB section. I wasn't able to follow it, hence my interest in finding usbaapl64.inf so I can install it manually. Hi Tim, One more try … No wonder I hate using Windows! ;-) 1) DOWNLOAD (don't run directly) iTunes64Setup.exe from iTunes website. Make sure you know where you saved this file. Double click it, and install iTunes. Install latest iTunes (assuming 64-bit) 2) Plug in iPhone. Make sure computer recognizes the iPhone. In Win7, go to Device Manager (under Control panel / Hardware), and go to the Portable Devices section. Apple iPhone should be listed. We will come back to this step later. 3) Download Universal Extractor from this site: http://www.filehippo.com/downloaduniversalextractor/ 4) Install Universal extractor program and run program. 5) Select iTunesSetup.exe file to extract, and choose a Destination Directory. Click ok, and choose Not an installshield install, and it should extract this file. 6) Within this folder, find AppleMobileDeviceSupport64.msi. 7) Go back to Universal Extractor program, and now extract AppleMobileDeviceSupport64.msi to a destination directory of your choice. 8) Click ok, and Choose MSI Administrative Installer method, then click OK. 9) A new FOLDER called AppleMobile DeviceSupport64 should be created. Within this, goto Common Files/Apple/Mobile Device Support/Drivers to find files called usbaapl64.inf as well as 3 other files. REMEMBER THIS LOCATION. 10) Go BACK to STEP #2 and within the Device Manager, RIGHT CLICK on Apple iPhone and select Update Software Driver. 11) Choose Browse My Computer for driver Software. 12) Browse to the Drivers folder in step #9 where usbaapl64.inf is located and choose this folder. VOILA! Your iPhone drivers are now CORRECTLY INSTALLED!!! Cheers, Ronni Hi Ronni, My twin! I had found that page just now before you posted and went through the process. I am pleased I now have the required files and have loaded them correctly so feel chuffed to have made one step forward. Unfortunately. I am getting a little yellow triangle with and exclamation mark next to the driver. At least it is showing up under USB and not Portable devices, so I am a step closer I think. The error message says 'Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52) Getting Windows to go find new updated drivers itself reports that the correct driver is already installed. Liar!! :-) Ronni, it's Sunday. Supposed to be your day off. I appreciate you hunting stuff for me, but never expected it. I'm not sure where the solution will be for this problem. Probably I will get my son to install Windows 7 in 32 bit mode and see how that goes. Or is this paid work that you could pursue during normal working hours for me? Regards Tim -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
