Re: Help

[Daniel Kerr]

Awesome! Glad that helped and all is working again.
Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 19 Dec 2018, at 10:00 am, Juliet Kitson  wrote:
> 
> 
> 
> On Wed, 19 Dec 2018 at 9:51 am, Daniel Kerr  wrote:
> Hi Bill
> 
> Sorry, thought it was a computer.
> In that case,..for the iPad.
> Double tap the home button to see all open Apps. “Flick” up to close them 
> off. (this can be slightly different for older versions of iOS).
> Once it’s closed off go to Settings - Safari. Tap “Clear History”. This will 
> then close all current tabs.
> 
> if you’re using iCloud Safari sharing, you can close it off another way from 
> another device/computer.
> 
> The other way is to go to Settings - Safari and turn on “Private Browsing”. 
> It will ask if you want to close all Open Tabs. You then choose Yes.
> If that option doesn’t show, you can then - 
> Go to Settings. Turn on Airplane mode. Go back into Safari, and it won’t be 
> able to load the page. You can then close the open tabs (using the “two box 
> button” icon. Go through and close all the tabs in Safari.
> Once all closed, then Quit Safari (as above). Then turn Airplane mode off.
> 
> Hopefully something there should then work for you.
> Kind regards
> Daniel
> 
>  Sent from my iPhone XS 
> 
> ---Thanks Daniel that fixed it.
> Regards Bill
> 
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
> > On 19 Dec 2018, at 9:42 am, Juliet Kitson  wrote:
> > 
> > G"day Daniel
> > Yes I realise it's a scam but it popped up on my iPad so I can't hold any 
> > keys down, turned off iPad restarted still appears when I open safari.
> > Regards Bill 
> > 
> > On Wed, Dec 19, 2018 at 9:36 AM Daniel Kerr  
> > wrote:
> > Hi Bill
> > 
> > That’s a scam. Just quit out of Safari. (or hold option key down and click 
> > on Safari icon in the dock to choose “Force Quit”.
> > Then restart the computer.
> > After it starts up again hold down the Shift key and open Safari. This then 
> > “resets” the last page opened, so it won’t try and load it again.
> > All should then be ok.
> > 
> > If you want to just check “just incase” you can download MalwareBytes 
> > Anti-Malware and run a scan as well. This will just check there is no 
> > Malware installed.
> > That can be downloaded from here - 
> > https://www.malwarebytes.com/mac/
> > 
> > Kind regards
> > Daniel
> > 
> >  Sent from my iPhone XS 
> > 
> > ---
> > Daniel Kerr
> > MacWizardry
> > 
> > Phone: 0414 795 960
> > Email: 
> > Web:   
> > 
> > 
> > **For everything Apple**
> > 
> > NOTE: Any information provided in this email may be my personal opinion and 
> > as such should be taken accordingly, and may not be the views of 
> > MacWizardry. Any information provided does not offer or warrant any form of 
> > warranty or accept liability. It would be appreciated that if any 
> > information in this email is to be disseminated, distributed or copied, 
> > that permission by the author be requested. 
> > 
> > > On 19 Dec 2018, at 9:30 am, Juliet Kitson  wrote:
> > > 
> > > Hello Susan
> > > No Juliet was on internet when it just popped up with the new 
> > > securitysecurityupdate.cf .
> > > Mandatory Action required
> > > Apple security breach!Please call immediately
> > > Call +61-180-093-1947
> > > Your device is being targeted now by a malware virus.
> > > We can't delete it or get past it to go any further on Safari,
> > > Regards Bill
> > > 
> > > On Wed, Dec 19, 2018 at 9:21 AM Susan Hastings  
> > > wrote:
> > > Is the request in an email?
> > > 
> > > Sent from my iPhone
> > > 
> > > On 19 Dec 2018, at 7:20 am, Juliet Kitson  wrote:
> > > 
> > >> We have just received on our iPad 2nd gen. a request from 
> > >> newsecurityupdate.cf which is obviously a scam but I cannot get past it 
> > >> shutting down and disabling WiFi makes no difference any ideas how to 
> > >> remove.
> > >> Regards Bill & Juliet

-- The WA Macintosh User Group Mailing List --

Re: Help

[Juliet Kitson]

On Wed, 19 Dec 2018 at 9:51 am, Daniel Kerr 
wrote:

> Hi Bill
>
> Sorry, thought it was a computer.
> In that case,..for the iPad.
> Double tap the home button to see all open Apps. “Flick” up to close them
> off. (this can be slightly different for older versions of iOS).
> Once it’s closed off go to Settings - Safari. Tap “Clear History”. This
> will then close all current tabs.
>
> if you’re using iCloud Safari sharing, you can close it off another way
> from another device/computer.
>
> The other way is to go to Settings - Safari and turn on “Private
> Browsing”. It will ask if you want to close all Open Tabs. You then choose
> Yes.
> If that option doesn’t show, you can then -
> Go to Settings. Turn on Airplane mode. Go back into Safari, and it won’t
> be able to load the page. You can then close the open tabs (using the “two
> box button” icon. Go through and close all the tabs in Safari.
> Once all closed, then Quit Safari (as above). Then turn Airplane mode off.
>
> Hopefully something there should then work for you.
> Kind regards
> Daniel
>
>  Sent from my iPhone XS 
>
> ---Thanks Daniel that fixed it.

Regards Bill

>
> Daniel Kerr
> MacWizardry
>
> Phone: 0414 795 960
> Email: 
> Web:   
>
>
> **For everything Apple**
>
> NOTE: Any information provided in this email may be my personal opinion
> and as such should be taken accordingly, and may not be the views of
> MacWizardry. Any information provided does not offer or warrant any form of
> warranty or accept liability. It would be appreciated that if any
> information in this email is to be disseminated, distributed or copied,
> that permission by the author be requested.
>
> > On 19 Dec 2018, at 9:42 am, Juliet Kitson  wrote:
> >
> > G"day Daniel
> > Yes I realise it's a scam but it popped up on my iPad so I can't hold
> any keys down, turned off iPad restarted still appears when I open safari.
> > Regards Bill
> >
> > On Wed, Dec 19, 2018 at 9:36 AM Daniel Kerr 
> wrote:
> > Hi Bill
> >
> > That’s a scam. Just quit out of Safari. (or hold option key down and
> click on Safari icon in the dock to choose “Force Quit”.
> > Then restart the computer.
> > After it starts up again hold down the Shift key and open Safari. This
> then “resets” the last page opened, so it won’t try and load it again.
> > All should then be ok.
> >
> > If you want to just check “just incase” you can download MalwareBytes
> Anti-Malware and run a scan as well. This will just check there is no
> Malware installed.
> > That can be downloaded from here -
> > https://www.malwarebytes.com/mac/
> >
> > Kind regards
> > Daniel
> >
> >  Sent from my iPhone XS 
> >
> > ---
> > Daniel Kerr
> > MacWizardry
> >
> > Phone: 0414 795 960
> > Email: 
> > Web:   
> >
> >
> > **For everything Apple**
> >
> > NOTE: Any information provided in this email may be my personal opinion
> and as such should be taken accordingly, and may not be the views of
> MacWizardry. Any information provided does not offer or warrant any form of
> warranty or accept liability. It would be appreciated that if any
> information in this email is to be disseminated, distributed or copied,
> that permission by the author be requested.
> >
> > > On 19 Dec 2018, at 9:30 am, Juliet Kitson 
> wrote:
> > >
> > > Hello Susan
> > > No Juliet was on internet when it just popped up with the new
> securitysecurityupdate.cf .
> > > Mandatory Action required
> > > Apple security breach!Please call immediately
> > > Call +61-180-093-1947
> > > Your device is being targeted now by a malware virus.
> > > We can't delete it or get past it to go any further on Safari,
> > > Regards Bill
> > >
> > > On Wed, Dec 19, 2018 at 9:21 AM Susan Hastings 
> wrote:
> > > Is the request in an email?
> > >
> > > Sent from my iPhone
> > >
> > > On 19 Dec 2018, at 7:20 am, Juliet Kitson 
> wrote:
> > >
> > >> We have just received on our iPad 2nd gen. a request from
> newsecurityupdate.cf which is obviously a scam but I cannot get past it
> shutting down and disabling WiFi makes no difference any ideas how to
> remove.
> > >> Regards Bill & Juliet
> > >> -- The WA Macintosh User Group Mailing List --
> > >> Archives - 
> > >> Guidelines - 
> > >> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
> > > -- The WA Macintosh User Group Mailing List --
> > > Archives - 
> > > Guidelines - 
> > > Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
> > > -- The WA Macintosh User Group Mailing List --
> > > Archives - 
> > > Guidelines - 
> > > Settings & Unsubscribe - <
> 

Re: Help

[Daniel Kerr]

Hi Bill

Sorry, thought it was a computer.
In that case,..for the iPad.
Double tap the home button to see all open Apps. “Flick” up to close them off. 
(this can be slightly different for older versions of iOS).
Once it’s closed off go to Settings - Safari. Tap “Clear History”. This will 
then close all current tabs.

if you’re using iCloud Safari sharing, you can close it off another way from 
another device/computer.

The other way is to go to Settings - Safari and turn on “Private Browsing”. It 
will ask if you want to close all Open Tabs. You then choose Yes.
If that option doesn’t show, you can then - 
Go to Settings. Turn on Airplane mode. Go back into Safari, and it won’t be 
able to load the page. You can then close the open tabs (using the “two box 
button” icon. Go through and close all the tabs in Safari.
Once all closed, then Quit Safari (as above). Then turn Airplane mode off.

Hopefully something there should then work for you.
Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 19 Dec 2018, at 9:42 am, Juliet Kitson  wrote:
> 
> G"day Daniel
> Yes I realise it's a scam but it popped up on my iPad so I can't hold any 
> keys down, turned off iPad restarted still appears when I open safari.
> Regards Bill 
> 
> On Wed, Dec 19, 2018 at 9:36 AM Daniel Kerr  wrote:
> Hi Bill
> 
> That’s a scam. Just quit out of Safari. (or hold option key down and click on 
> Safari icon in the dock to choose “Force Quit”.
> Then restart the computer.
> After it starts up again hold down the Shift key and open Safari. This then 
> “resets” the last page opened, so it won’t try and load it again.
> All should then be ok.
> 
> If you want to just check “just incase” you can download MalwareBytes 
> Anti-Malware and run a scan as well. This will just check there is no Malware 
> installed.
> That can be downloaded from here - 
> https://www.malwarebytes.com/mac/
> 
> Kind regards
> Daniel
> 
>  Sent from my iPhone XS 
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
> > On 19 Dec 2018, at 9:30 am, Juliet Kitson  wrote:
> > 
> > Hello Susan
> > No Juliet was on internet when it just popped up with the new 
> > securitysecurityupdate.cf .
> > Mandatory Action required
> > Apple security breach!Please call immediately
> > Call +61-180-093-1947
> > Your device is being targeted now by a malware virus.
> > We can't delete it or get past it to go any further on Safari,
> > Regards Bill
> > 
> > On Wed, Dec 19, 2018 at 9:21 AM Susan Hastings  
> > wrote:
> > Is the request in an email?
> > 
> > Sent from my iPhone
> > 
> > On 19 Dec 2018, at 7:20 am, Juliet Kitson  wrote:
> > 
> >> We have just received on our iPad 2nd gen. a request from 
> >> newsecurityupdate.cf which is obviously a scam but I cannot get past it 
> >> shutting down and disabling WiFi makes no difference any ideas how to 
> >> remove.
> >> Regards Bill & Juliet
> >> -- The WA Macintosh User Group Mailing List --
> >> Archives - 
> >> Guidelines - 
> >> Settings & Unsubscribe - 
> >> 
> > -- The WA Macintosh User Group Mailing List --
> > Archives - 
> > Guidelines - 
> > Settings & Unsubscribe - 
> > 
> > -- The WA Macintosh User Group Mailing List --
> > Archives - 
> > Guidelines - 
> > Settings & Unsubscribe - 
> > 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

Re: Help

[Juliet Kitson]

G"day Daniel
Yes I realise it's a scam but it popped up on my iPad so I can't hold any
keys down, turned off iPad restarted still appears when I open safari.
Regards Bill

On Wed, Dec 19, 2018 at 9:36 AM Daniel Kerr 
wrote:

> Hi Bill
>
> That’s a scam. Just quit out of Safari. (or hold option key down and click
> on Safari icon in the dock to choose “Force Quit”.
> Then restart the computer.
> After it starts up again hold down the Shift key and open Safari. This
> then “resets” the last page opened, so it won’t try and load it again.
> All should then be ok.
>
> If you want to just check “just incase” you can download MalwareBytes
> Anti-Malware and run a scan as well. This will just check there is no
> Malware installed.
> That can be downloaded from here -
> https://www.malwarebytes.com/mac/
>
> Kind regards
> Daniel
>
>  Sent from my iPhone XS 
>
> ---
> Daniel Kerr
> MacWizardry
>
> Phone: 0414 795 960
> Email: 
> Web:   
>
>
> **For everything Apple**
>
> NOTE: Any information provided in this email may be my personal opinion
> and as such should be taken accordingly, and may not be the views of
> MacWizardry. Any information provided does not offer or warrant any form of
> warranty or accept liability. It would be appreciated that if any
> information in this email is to be disseminated, distributed or copied,
> that permission by the author be requested.
>
> > On 19 Dec 2018, at 9:30 am, Juliet Kitson  wrote:
> >
> > Hello Susan
> > No Juliet was on internet when it just popped up with the new
> securitysecurityupdate.cf .
> > Mandatory Action required
> > Apple security breach!Please call immediately
> > Call +61-180-093-1947
> > Your device is being targeted now by a malware virus.
> > We can't delete it or get past it to go any further on Safari,
> > Regards Bill
> >
> > On Wed, Dec 19, 2018 at 9:21 AM Susan Hastings 
> wrote:
> > Is the request in an email?
> >
> > Sent from my iPhone
> >
> > On 19 Dec 2018, at 7:20 am, Juliet Kitson  wrote:
> >
> >> We have just received on our iPad 2nd gen. a request from
> newsecurityupdate.cf which is obviously a scam but I cannot get past it
> shutting down and disabling WiFi makes no difference any ideas how to
> remove.
> >> Regards Bill & Juliet
> >> -- The WA Macintosh User Group Mailing List --
> >> Archives - 
> >> Guidelines - 
> >> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
> > -- The WA Macintosh User Group Mailing List --
> > Archives - 
> > Guidelines - 
> > Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
> > -- The WA Macintosh User Group Mailing List --
> > Archives - 
> > Guidelines - 
> > Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Help

[Daniel Kerr]

Hi Bill

That’s a scam. Just quit out of Safari. (or hold option key down and click on 
Safari icon in the dock to choose “Force Quit”.
Then restart the computer.
After it starts up again hold down the Shift key and open Safari. This then 
“resets” the last page opened, so it won’t try and load it again.
All should then be ok.

If you want to just check “just incase” you can download MalwareBytes 
Anti-Malware and run a scan as well. This will just check there is no Malware 
installed.
That can be downloaded from here - 
https://www.malwarebytes.com/mac/

Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 19 Dec 2018, at 9:30 am, Juliet Kitson  wrote:
> 
> Hello Susan
> No Juliet was on internet when it just popped up with the new 
> securitysecurityupdate.cf .
> Mandatory Action required
> Apple security breach!Please call immediately
> Call +61-180-093-1947
> Your device is being targeted now by a malware virus.
> We can't delete it or get past it to go any further on Safari,
> Regards Bill
> 
> On Wed, Dec 19, 2018 at 9:21 AM Susan Hastings  wrote:
> Is the request in an email?
> 
> Sent from my iPhone
> 
> On 19 Dec 2018, at 7:20 am, Juliet Kitson  wrote:
> 
>> We have just received on our iPad 2nd gen. a request from 
>> newsecurityupdate.cf which is obviously a scam but I cannot get past it 
>> shutting down and disabling WiFi makes no difference any ideas how to remove.
>> Regards Bill & Juliet
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Help

[Juliet Kitson]

Hello Susan
No Juliet was on internet when it just popped up with the new
securitysecurityupdate.cf .
Mandatory Action required
Apple security breach!Please call immediately
Call +61-180-093-1947
Your device is being targeted now by a malware virus.
We can't delete it or get past it to go any further on Safari,
Regards Bill

On Wed, Dec 19, 2018 at 9:21 AM Susan Hastings 
wrote:

> Is the request in an email?
>
> Sent from my iPhone
>
> On 19 Dec 2018, at 7:20 am, Juliet Kitson  wrote:
>
> We have just received on our iPad 2nd gen. a request from
> newsecurityupdate.cf which is obviously a scam but I cannot get past it
> shutting down and disabling WiFi makes no difference any ideas how to
> remove.
> Regards Bill & Juliet
>
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
>
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - <
> http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Help

[Susan Hastings]

Is the request in an email?

Sent from my iPhone

> On 19 Dec 2018, at 7:20 am, Juliet Kitson  wrote:
> 
> We have just received on our iPad 2nd gen. a request from 
> newsecurityupdate.cf which is obviously a scam but I cannot get past it 
> shutting down and disabling WiFi makes no difference any ideas how to remove.
> Regards Bill & Juliet
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Help

[Juliet Kitson]

We have just received on our iPad 2nd gen. a request from
newsecurityupdate.cf which is obviously a scam but I cannot get past it
shutting down and disabling WiFi makes no difference any ideas how to
remove.
Regards Bill & Juliet
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Still having *** password problems

[Daniel Kerr]

Hi Pat

Did you see my long post to WAMUG I sent (date 03/12/2018 12.31pm) where I 
referred to this about logging in etc.
The section I referred to it was here - 
> Date: 3 December 2018 at 12:29:43 pm AWST
> To: WAMUG 
> Reply-To: wamug@wamug.org.au
> 
> 
> *Generally* (and I use this term lightly) the computer password will be 
> different to the AppleID password. Though,…in some of the later systems, this 
> can be reset by the same AppleID.
> In System Preferences - Users & Groups - “username” (on the left hand side). 
> On the right hand side there is a tick box that says “Allow user to reset 
> password using Apple ID). If this is ticked, then the AppleID can be used to 
> change the computer password. And then (generally) these are one and the same.
> I personally prefer to keep these different, so the computer password is 
> completely different to my AppleID. (for security reasons).

The full post on the WAMUG archives is here - 
https://www.mail-archive.com/wamug@wamug.org.au/msg81942.html

This has information exactly about logging in that perhaps you are referring 
to. 
If it’s still a bit all over the place, perhaps you may be better (as Peter H 
mentioned) getting someone to look at it all for you. So it’s then sorted out 
once and for all.

Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

> On 18 Dec 2018, at 5:47 pm, Pat  wrote:
> 
> Hi, Stephen and Susan,
> 
> I only have one Apple ID account!  Had the same one for years.
> 
> And if you look at all the emails about this topic, it often happens that the 
> Apple ID and passwords for other things get called, generically, passwords. 
> This was something that confused me considerably when I was trying to fix 
> things. That is why some explanations were not understood.
> 
> I still have the same single Apple ID, it was the others, like the PW to put 
> in the start-up window, that got changed. I thought that same PW would work 
> on all the other computer-related stuff, but it seems that has been changed, 
> not for the better.
> 
> Pat
> 
> 
>> On 17 Dec 2018, at 21:33, Susan Hastings  wrote:
>> 
>> Pat, how about taking one of your devices to the Apple Store so that they 
>> can explain the nature of an Apple ID and why having two Apple IDs is an 
>> extremely bad idea and an expensive mistake to make. We don’t seem to be 
>> able to explain it in a way that you can understand.
>> 
>> Cheers, Susan.
>> 
>> Sent from my iPad
>> 
>> On 17 Dec 2018, at 8:06 pm, Tim Law  wrote:
>> 
>>> Pat.
>>> 
>>> Ronni did not say “multiple Apple passwords for different apps bought at 
>>> different times. “. Key word PASSWORD.
>>> 
>>> What she did say is “they have been purchased on the other Apple ID 
>>> account.”  Key word ACCOUNT..
>>> 
>>> REgards
>>> 
>>> Tim
>>> 
>>> Sent from Tim's Retina iPad 2
>>> 
>>> On 17 Dec 2018, at 6:58 pm, Stephen Chape  wrote:
>>> 
 Hey Ronni.
 I am lost for words … literally !
 
> On 17 Dec 2018, at 5:48 pm, Pat  wrote:
> 
> Thanks, Ronni, 
> 
> Apple must have changed its procedures some time back, and I had never 
> heard of multiple Apple passwords for different apps bought at different 
> times. If I had known, I would have kept track of what I bought with 
> which password. It is a very complex matter, and, really, Apple should be 
> the entity to change all the passwords for the customer. It would be easy 
> to set up a program to do it automatically. 
> 
> Plus, I didn’t buy iCloud: I haven’t used it before, but I wanted to get 
> started with it, but it would not accept either of my 2 most recent 
> passwords. 
> 
> If the only option is to throw the old apps out and buy new ones, then I 
> wouldn’t have many left, unless the pay-once protocol would allow me to 
> get them free.
> 
> The instructions say, “If you are signed out, do this…  and if you are 
> signed in, do that…”  How do I know if  I am signed in or out with 
> anything? I’m guessing I must be signed out to everything, but I don’t 
> know for sure.
> 
> It couldn’t be messier. Apple has lost its pristine halo in my books. In 
> the meantime, I am struggling to get back to my computer work.
> 
> Pat
> 
> 
> 
> 
> 
>> On 16 Dec 2018, at 12:06, Ronni Brown  wrote:
>> 
>> Hi Pat,
>> 
>> It’s not Apple stuffing you around.
>> When you changed your Apple ID password, 

Re: Still having *** password problems

[Tim Law]

Pat for convenience it is not unreasonable to use your Apple ID and password as 
your computer login name and password, (not wise for security)  but in my 
memory of using Apple products since 1987, I cannot recall Apple ever calling 
them the same thing. They have always been different things. 

One of the reasons you might find the WAMUG contributors to be pedantic about 
stuff is to overcome the exact problem you are describing of people being 
unclear and using general phrases to describe things that should have their own 
specific name. 

Regards

Tim



> On 18 Dec 2018, at 5:47 pm, Pat  wrote:
> 
> Hi, Stephen and Susan,
> 
> I only have one Apple ID account!  Had the same one for years.
> 
> And if you look at all the emails about this topic, it often happens that the 
> Apple ID and passwords for other things get called, generically, passwords. 
> This was something that confused me considerably when I was trying to fix 
> things. That is why some explanations were not understood.
> 
> I still have the same single Apple ID, it was the others, like the PW to put 
> in the start-up window, that got changed. I thought that same PW would work 
> on all the other computer-related stuff, but it seems that has been changed, 
> not for the better.
> 
> Pat
> 
> 
>> On 17 Dec 2018, at 21:33, Susan Hastings > > wrote:
>> 
>> Pat, how about taking one of your devices to the Apple Store so that they 
>> can explain the nature of an Apple ID and why having two Apple IDs is an 
>> extremely bad idea and an expensive mistake to make. We don’t seem to be 
>> able to explain it in a way that you can understand.
>> 
>> Cheers, Susan.
>> 
>> Sent from my iPad
>> 
>> On 17 Dec 2018, at 8:06 pm, Tim Law > > wrote:
>> 
>>> Pat.
>>> 
>>> Ronni did not say “multiple Apple passwords for different apps bought at 
>>> different times. “. Key word PASSWORD.
>>> 
>>> What she did say is “they have been purchased on the other Apple ID 
>>> account.”  Key word ACCOUNT..
>>> 
>>> REgards
>>> 
>>> Tim
>>> 
>>> Sent from Tim's Retina iPad 2
>>> 
>>> On 17 Dec 2018, at 6:58 pm, Stephen Chape >> > wrote:
>>> 
 Hey Ronni.
 I am lost for words … literally !
 
> On 17 Dec 2018, at 5:48 pm, Pat  > wrote:
> 
> Thanks, Ronni, 
> 
> Apple must have changed its procedures some time back, and I had never 
> heard of multiple Apple passwords for different apps bought at different 
> times. If I had known, I would have kept track of what I bought with 
> which password. It is a very complex matter, and, really, Apple should be 
> the entity to change all the passwords for the customer. It would be easy 
> to set up a program to do it automatically. 
> 
> Plus, I didn’t buy iCloud: I haven’t used it before, but I wanted to get 
> started with it, but it would not accept either of my 2 most recent 
> passwords. 
> 
> If the only option is to throw the old apps out and buy new ones, then I 
> wouldn’t have many left, unless the pay-once protocol would allow me to 
> get them free.
> 
> The instructions say, “If you are signed out, do this…  and if you are 
> signed in, do that…”  How do I know if  I am signed in or out with 
> anything? I’m guessing I must be signed out to everything, but I don’t 
> know for sure.
> 
> It couldn’t be messier. Apple has lost its pristine halo in my books. In 
> the meantime, I am struggling to get back to my computer work.
> 
> Pat
> 
> 
> 
> 
> 
>> On 16 Dec 2018, at 12:06, Ronni Brown > > wrote:
>> 
>> Hi Pat,
>> 
>> It’s not Apple stuffing you around.
>> When you changed your Apple ID password, I suspect you didn’t follow the 
>> instructions to update your Apple ID on all your devices & Mac.
>> 
>> After you change your Apple ID or password, you normally need to update 
>> your sign-in information with any Apple services that you're using.
>> 
>> What to do after you change your Apple ID or password
>> https://support.apple.com/en-au/HT204071 
>> 
>> 
>> If it's asking for a different Apple ID to update an app or apps, then 
>> they have been purchased on the other Apple ID account.
>> You can't change the Apple ID that an app has been purchased with. 
>> Instead, delete the app from the device and purchase it again with the 
>> Apple ID that you want the app registered to.
>> 
>> Cheers,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines - 

Re: Still having *** password problems

[Susan Hastings]

Hi Pat, so sounds like you have one Apple ID with one password for that ID. It 
will work for the App Store and iTunes music store and Apple iCloud. The Apple 
ID could also be called a ‘username’.

To sign into your computer is a different username and password, which we 
assume you have set up for yourself. That is in no way related to your Apple ID 
and password.

I’m not sure what you mean by ‘all other stuff’. For example, I have a Google 
account which has its own unique username and password. Office 365 has its own 
username and password. Adobe Lightroom has its own username and password. Is 
this what you mean?

Cheers, Susan.

Sent from my iPad

> On 18 Dec 2018, at 5:47 pm, Pat  wrote:
> 
> Hi, Stephen and Susan,
> 
> I only have one Apple ID account!  Had the same one for years.
> 
> And if you look at all the emails about this topic, it often happens that the 
> Apple ID and passwords for other things get called, generically, passwords. 
> This was something that confused me considerably when I was trying to fix 
> things. That is why some explanations were not understood.
> 
> I still have the same single Apple ID, it was the others, like the PW to put 
> in the start-up window, that got changed. I thought that same PW would work 
> on all the other computer-related stuff, but it seems that has been changed, 
> not for the better.
> 
> Pat
> 
> 
>> On 17 Dec 2018, at 21:33, Susan Hastings  wrote:
>> 
>> Pat, how about taking one of your devices to the Apple Store so that they 
>> can explain the nature of an Apple ID and why having two Apple IDs is an 
>> extremely bad idea and an expensive mistake to make. We don’t seem to be 
>> able to explain it in a way that you can understand.
>> 
>> Cheers, Susan.
>> 
>> Sent from my iPad
>> 
>>> On 17 Dec 2018, at 8:06 pm, Tim Law  wrote:
>>> 
>>> Pat.
>>> 
>>> Ronni did not say “multiple Apple passwords for different apps bought at 
>>> different times. “. Key word PASSWORD.
>>> 
>>> What she did say is “they have been purchased on the other Apple ID 
>>> account.”  Key word ACCOUNT..
>>> 
>>> REgards
>>> 
>>> Tim
>>> 
>>> Sent from Tim's Retina iPad 2
>>> 
 On 17 Dec 2018, at 6:58 pm, Stephen Chape  wrote:
 
 Hey Ronni.
 I am lost for words … literally !
 
> On 17 Dec 2018, at 5:48 pm, Pat  wrote:
> 
> Thanks, Ronni, 
> 
> Apple must have changed its procedures some time back, and I had never 
> heard of multiple Apple passwords for different apps bought at different 
> times. If I had known, I would have kept track of what I bought with 
> which password. It is a very complex matter, and, really, Apple should be 
> the entity to change all the passwords for the customer. It would be easy 
> to set up a program to do it automatically. 
> 
> Plus, I didn’t buy iCloud: I haven’t used it before, but I wanted to get 
> started with it, but it would not accept either of my 2 most recent 
> passwords. 
> 
> If the only option is to throw the old apps out and buy new ones, then I 
> wouldn’t have many left, unless the pay-once protocol would allow me to 
> get them free.
> 
> The instructions say, “If you are signed out, do this…  and if you are 
> signed in, do that…”  How do I know if  I am signed in or out with 
> anything? I’m guessing I must be signed out to everything, but I don’t 
> know for sure.
> 
> It couldn’t be messier. Apple has lost its pristine halo in my books. In 
> the meantime, I am struggling to get back to my computer work.
> 
> Pat
> 
> 
> 
> 
> 
>> On 16 Dec 2018, at 12:06, Ronni Brown  wrote:
>> 
>> Hi Pat,
>> 
>> It’s not Apple stuffing you around.
>> When you changed your Apple ID password, I suspect you didn’t follow the 
>> instructions to update your Apple ID on all your devices & Mac.
>> 
>> After you change your Apple ID or password, you normally need to update 
>> your sign-in information with any Apple services that you're using.
>> 
>> What to do after you change your Apple ID or password
>> https://support.apple.com/en-au/HT204071
>> 
>> If it's asking for a different Apple ID to update an app or apps, then 
>> they have been purchased on the other Apple ID account.
>> You can't change the Apple ID that an app has been purchased with. 
>> Instead, delete the app from the device and purchase it again with the 
>> Apple ID that you want the app registered to.
>> 
>> Cheers,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
 
 
 Regards,
 Stephen Chape
 
 
 

Re: Still having *** password problems

[Pat]

Hi, Stephen and Susan,

I only have one Apple ID account!  Had the same one for years.

And if you look at all the emails about this topic, it often happens that the 
Apple ID and passwords for other things get called, generically, passwords. 
This was something that confused me considerably when I was trying to fix 
things. That is why some explanations were not understood.

I still have the same single Apple ID, it was the others, like the PW to put in 
the start-up window, that got changed. I thought that same PW would work on all 
the other computer-related stuff, but it seems that has been changed, not for 
the better.

Pat


> On 17 Dec 2018, at 21:33, Susan Hastings  wrote:
> 
> Pat, how about taking one of your devices to the Apple Store so that they can 
> explain the nature of an Apple ID and why having two Apple IDs is an 
> extremely bad idea and an expensive mistake to make. We don’t seem to be able 
> to explain it in a way that you can understand.
> 
> Cheers, Susan.
> 
> Sent from my iPad
> 
> On 17 Dec 2018, at 8:06 pm, Tim Law  > wrote:
> 
>> Pat.
>> 
>> Ronni did not say “multiple Apple passwords for different apps bought at 
>> different times. “. Key word PASSWORD.
>> 
>> What she did say is “they have been purchased on the other Apple ID 
>> account.”  Key word ACCOUNT..
>> 
>> REgards
>> 
>> Tim
>> 
>> Sent from Tim's Retina iPad 2
>> 
>> On 17 Dec 2018, at 6:58 pm, Stephen Chape > > wrote:
>> 
>>> Hey Ronni.
>>> I am lost for words … literally !
>>> 
 On 17 Dec 2018, at 5:48 pm, Pat >>> > wrote:
 
 Thanks, Ronni, 
 
 Apple must have changed its procedures some time back, and I had never 
 heard of multiple Apple passwords for different apps bought at different 
 times. If I had known, I would have kept track of what I bought with which 
 password. It is a very complex matter, and, really, Apple should be the 
 entity to change all the passwords for the customer. It would be easy to 
 set up a program to do it automatically. 
 
 Plus, I didn’t buy iCloud: I haven’t used it before, but I wanted to get 
 started with it, but it would not accept either of my 2 most recent 
 passwords. 
 
 If the only option is to throw the old apps out and buy new ones, then I 
 wouldn’t have many left, unless the pay-once protocol would allow me to 
 get them free.
 
 The instructions say, “If you are signed out, do this…  and if you are 
 signed in, do that…”  How do I know if  I am signed in or out with 
 anything? I’m guessing I must be signed out to everything, but I don’t 
 know for sure.
 
 It couldn’t be messier. Apple has lost its pristine halo in my books. In 
 the meantime, I am struggling to get back to my computer work.
 
 Pat
 
 
 
 
 
> On 16 Dec 2018, at 12:06, Ronni Brown  > wrote:
> 
> Hi Pat,
> 
> It’s not Apple stuffing you around.
> When you changed your Apple ID password, I suspect you didn’t follow the 
> instructions to update your Apple ID on all your devices & Mac.
> 
> After you change your Apple ID or password, you normally need to update 
> your sign-in information with any Apple services that you're using.
> 
> What to do after you change your Apple ID or password
> https://support.apple.com/en-au/HT204071 
> 
> 
> If it's asking for a different Apple ID to update an app or apps, then 
> they have been purchased on the other Apple ID account.
> You can't change the Apple ID that an app has been purchased with. 
> Instead, delete the app from the device and purchase it again with the 
> Apple ID that you want the app registered to.
> 
> Cheers,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
 -- The WA Macintosh User Group Mailing List --
 Archives - >
 Guidelines - >
 Settings & Unsubscribe - 
 >
>>> 
>>> 
>>> Regards,
>>> Stephen Chape
>>> 
>>> 
>>> 
>>> 
>>> 
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - >> >
>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> -- The WA