Re: Cannot open Pages documents on iPad

2011-11-30 Thread Tim Law
On 30/11/2011, at 3:46 PM, Ronda Brown wrote:

 I don’t think you will have any trouble now you have your iOS Pages App  
 Pages Application on your Mac updated to current versions and iCloud syncing.


Thanks for the reassurances Ronni.  The more I use it, the more I'll learn to 
trust how it is working. 


Tim
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Cannot open Pages documents on iPad

2011-11-29 Thread Tim Law
First the good news; I bought a Apple Bluetooth keyboard on the Apple store
sale last Friday. It arrived today and synced up easily with the iPad 1.
It's a nice keyboard to use, good feel, and I'm looking forward to using it
more - in particular with Pages which I've had on the iPad for over a year.

Whilst travelling in October this year, I wrote a number of diary
notes/blogs in Pages on the iPad. When I arrived back in Australia, I
upgraded to the new version of Pages, and also OS5 and started syncing with
iCloud.

Now I find I cannot open the documents I created in Europe. I cannot select
them either when using the Edit command in Pages. There are about 15
documents. Some of them have a bar across the bottom that looks like it is
waiting to download. Others have an arrow on the top right hand corner, but
when I tap them to open them, I get a message saying I need to be connected
to the internet. But I already am connected

These are not documents created on the Mac with a desktop version of Pages,
these are documents I created on the same iPad, but now since an upgrade, I
cannot do anything with them.

Fortunately the stories have already been pasted into a proper online blog,
but if they hadn't been, I'd be really stressed about not being able to
open them.

I have an iPad 1, with all software up to date.

I've not tried to find these documents on my desktop Mac Mini or open them
on Desktop Pages. Should I?


Ta

Tim
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Re: Cannot open Pages documents on iPad

2011-11-29 Thread cm
Hi Tim,

Yes I like the small and light, yet totally functional Apple bluetooth keyboard 
as well. 

You could try looking on the iCloud website to see what state iCloud itself 
believes the documents are in. If the documents are there you can then download 
them to your Mac.

To check the iCloud website:

1) Point Safari at https://www.icloud.com/ and log in using your Apple ID and 
password. Check the keep me logged in checkbox if you like.

2) Select the iWork icon if it is visible on the screen. If it is not visible 
select the cloud icon at the top left of the page and then select the iWork 
icon.

3) You will then see all the iWork documents that you have stored on iCloud. If 
the documents you are after are there, clicking on them will display a Download 
button that will allow you to download a copy to your Mac.

Cheers,
Carlo

On 29/11/2011, at 20:30 , Tim Law wrote:

 First the good news; I bought a Apple Bluetooth keyboard on the Apple store
 sale last Friday. It arrived today and synced up easily with the iPad 1.
 It's a nice keyboard to use, good feel, and I'm looking forward to using it
 more - in particular with Pages which I've had on the iPad for over a year.
 
 Whilst travelling in October this year, I wrote a number of diary
 notes/blogs in Pages on the iPad. When I arrived back in Australia, I
 upgraded to the new version of Pages, and also OS5 and started syncing with
 iCloud.
 
 Now I find I cannot open the documents I created in Europe. I cannot select
 them either when using the Edit command in Pages. There are about 15
 documents. Some of them have a bar across the bottom that looks like it is
 waiting to download. Others have an arrow on the top right hand corner, but
 when I tap them to open them, I get a message saying I need to be connected
 to the internet. But I already am connected
 
 These are not documents created on the Mac with a desktop version of Pages,
 these are documents I created on the same iPad, but now since an upgrade, I
 cannot do anything with them.
 
 Fortunately the stories have already been pasted into a proper online blog,
 but if they hadn't been, I'd be really stressed about not being able to
 open them.
 
 I have an iPad 1, with all software up to date.
 
 I've not tried to find these documents on my desktop Mac Mini or open them
 on Desktop Pages. Should I?
 
 
 Ta
 
 Tim
 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Settings  Unsubscribe - 
 http://lists.wamug.org.au/listinfo/wamug.org.au-wamug

-- The WA Macintosh User Group Mailing List --
Archives - http://www.wamug.org.au/mailinglist/archives.shtml
Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
Settings  Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug


Re: Cannot open Pages documents on iPad

2011-11-29 Thread Tim Law
Thanks Carlo,

When I go to https://www.icloud.com/   on either the iPhone or iPad, Safari 
flicks me through to a page that will only allow me to 'Set up iCloud', 
'install find my iPhone', and 'Install Find my friends'.  There is no option to 
log in.iCloud IS setup on both devices and apart from this, is functioning 
as I would expect. I cannot find a place to  'see' the documents as they are 
stored on iCloud, unlike I could with iDisk in the good old days  :-)


However, when I go to https://www.icloud.com/  on my Mac Mini, and then to 
iWork, I see the documents I am seeking. Any that are in Word, or created with 
the new version of Pages on the iPad (I created a test document yesterday 
before asking for help) are working as expected and will download. 

However the documents I created on the iPad in October remain a problem. I can 
select them and delete them. But if I click on them to try to download them, a 
flag comes up on the document saying 'Updating' and stays there for ages, like 
10 minutes. 

It looks like these documents are toast. As I said in my original query, the 
contents of them have already been pasted over into my wordpress travel blog, 
but geez, if not, I'd be mighty miffed. 

I imagine I'm not alone.

The sequence of events again is.

1. Travelling in Europe, I created a document each day as a diary. It was 
easier to write into Pages, than straight into the wordpress blog site which I 
could only do when online.  The version of Pages on the iPad was the one 
current in September/ October, 2011

2. Whilst I was away, iCloud and the updated version of Pages for iPad was 
released. I did not update whilst away as I needed to connect to my desktop 
computer. 

3. On return to Australia, I updated to OS5, updated Pages on the desktop, 
iPhone and iPad, and started using iCloud. 

4. Browsing through Pages yesterday so I could test my new bluetooth keyboard 
with the intention of recording investigation reports on the iPad, I find these 
documents written in the previous version are not functioning. 


This has shaken my confidence in Pages, as if for example I'm in the middle of 
a major investigation in a workplace dispute and have recorded the evidence of 
several respondents, then Pages gets updated; am I going to lose access to all 
my work???   That's a concern for the future. 

For now, I'll use iWork online to delete these older documents, unless someone 
has an idea that might resurrect them.

For anyone that's interested, my blog is at lawtbm.wordpress.com. It documents 
a family trip to Europe using Eurail pass for the trains and a self organised 
itinerary. 

Thanks

Tim






On 29/11/2011, at 10:07 PM, cm wrote:

 Hi Tim,
 
 Yes I like the small and light, yet totally functional Apple bluetooth 
 keyboard as well. 
 
 You could try looking on the iCloud website to see what state iCloud itself 
 believes the documents are in. If the documents are there you can then 
 download them to your Mac.
 
 To check the iCloud website:
 
 1) Point Safari at https://www.icloud.com/ and log in using your Apple ID and 
 password. Check the keep me logged in checkbox if you like.
 
 2) Select the iWork icon if it is visible on the screen. If it is not visible 
 select the cloud icon at the top left of the page and then select the iWork 
 icon.
 
 3) You will then see all the iWork documents that you have stored on iCloud. 
 If the documents you are after are there, clicking on them will display a 
 Download button that will allow you to download a copy to your Mac.
 
 Cheers,
 Carlo
 
 On 29/11/2011, at 20:30 , Tim Law wrote:
 
 First the good news; I bought a Apple Bluetooth keyboard on the Apple store
 sale last Friday. It arrived today and synced up easily with the iPad 1.
 It's a nice keyboard to use, good feel, and I'm looking forward to using it
 more - in particular with Pages which I've had on the iPad for over a year.
 
 Whilst travelling in October this year, I wrote a number of diary
 notes/blogs in Pages on the iPad. When I arrived back in Australia, I
 upgraded to the new version of Pages, and also OS5 and started syncing with
 iCloud.
 
 Now I find I cannot open the documents I created in Europe. I cannot select
 them either when using the Edit command in Pages. There are about 15
 documents. Some of them have a bar across the bottom that looks like it is
 waiting to download. Others have an arrow on the top right hand corner, but
 when I tap them to open them, I get a message saying I need to be connected
 to the internet. But I already am connected
 
 These are not documents created on the Mac with a desktop version of Pages,
 these are documents I created on the same iPad, but now since an upgrade, I
 cannot do anything with them.
 
 Fortunately the stories have already been pasted into a proper online blog,
 but if they hadn't been, I'd be really stressed about not being able to
 open them.
 
 I have an iPad 1, with all software up to date.
 
 I've not 

Re: Cannot open Pages documents on iPad

2011-11-29 Thread Ronda Brown
Hi Tim,

 3. On return to Australia, I updated to OS5, updated Pages on the desktop, 
 iPhone and iPad, and started using iCloud. 

So all the Pages documents were created on the iPad before you had iCloud 
syncing setup?
Did you sync the Pages Documents to your Mac as soon as you returned home to 
your computer and BEFORE setting up iCloud?

You won’t see these Pages Documents in iCloud if you didn’t.

DON’T delete the Pages Documents until we have time to sort out what has 
happened and ways to restore the documents.

I haven’t had time to read your post thoroughly, as soon as I’m able I’ll get 
back to you and try to give any assistance I can.
Just don’t delete the Pages documents because once deleted they are gone!

Cheers,
Ronni

On 30/11/2011, at 6:37 AM, Tim Law wrote:

 Thanks Carlo,
 
 When I go to https://www.icloud.com/   on either the iPhone or iPad, Safari 
 flicks me through to a page that will only allow me to 'Set up iCloud', 
 'install find my iPhone', and 'Install Find my friends'.  There is no option 
 to log in.iCloud IS setup on both devices and apart from this, is 
 functioning as I would expect. I cannot find a place to  'see' the documents 
 as they are stored on iCloud, unlike I could with iDisk in the good old 
 days  :-)
 
 
 However, when I go to https://www.icloud.com/  on my Mac Mini, and then to 
 iWork, I see the documents I am seeking. Any that are in Word, or created 
 with the new version of Pages on the iPad (I created a test document 
 yesterday before asking for help) are working as expected and will download. 
 
 However the documents I created on the iPad in October remain a problem. I 
 can select them and delete them. But if I click on them to try to download 
 them, a flag comes up on the document saying 'Updating' and stays there for 
 ages, like 10 minutes. 
 
 It looks like these documents are toast. As I said in my original query, the 
 contents of them have already been pasted over into my wordpress travel blog, 
 but geez, if not, I'd be mighty miffed. 
 
 I imagine I'm not alone.
 
 The sequence of events again is.
 
 1. Travelling in Europe, I created a document each day as a diary. It was 
 easier to write into Pages, than straight into the wordpress blog site which 
 I could only do when online.  The version of Pages on the iPad was the one 
 current in September/ October, 2011
 
 2. Whilst I was away, iCloud and the updated version of Pages for iPad was 
 released. I did not update whilst away as I needed to connect to my desktop 
 computer. 
 
 3. On return to Australia, I updated to OS5, updated Pages on the desktop, 
 iPhone and iPad, and started using iCloud. 
 
 4. Browsing through Pages yesterday so I could test my new bluetooth keyboard 
 with the intention of recording investigation reports on the iPad, I find 
 these documents written in the previous version are not functioning. 
 
 
 This has shaken my confidence in Pages, as if for example I'm in the middle 
 of a major investigation in a workplace dispute and have recorded the 
 evidence of several respondents, then Pages gets updated; am I going to lose 
 access to all my work???   That's a concern for the future. 
 
 For now, I'll use iWork online to delete these older documents, unless 
 someone has an idea that might resurrect them.
 
 For anyone that's interested, my blog is at lawtbm.wordpress.com. It 
 documents a family trip to Europe using Eurail pass for the trains and a self 
 organised itinerary. 
 
 Thanks
 
 Tim
 
 
 
 
 
 
 On 29/11/2011, at 10:07 PM, cm wrote:
 
 Hi Tim,
 
 Yes I like the small and light, yet totally functional Apple bluetooth 
 keyboard as well. 
 
 You could try looking on the iCloud website to see what state iCloud itself 
 believes the documents are in. If the documents are there you can then 
 download them to your Mac.
 
 To check the iCloud website:
 
 1) Point Safari at https://www.icloud.com/ and log in using your Apple ID 
 and password. Check the keep me logged in checkbox if you like.
 
 2) Select the iWork icon if it is visible on the screen. If it is not 
 visible select the cloud icon at the top left of the page and then select 
 the iWork icon.
 
 3) You will then see all the iWork documents that you have stored on iCloud. 
 If the documents you are after are there, clicking on them will display a 
 Download button that will allow you to download a copy to your Mac.
 
 Cheers,
 Carlo
 
 On 29/11/2011, at 20:30 , Tim Law wrote:
 
 First the good news; I bought a Apple Bluetooth keyboard on the Apple store
 sale last Friday. It arrived today and synced up easily with the iPad 1.
 It's a nice keyboard to use, good feel, and I'm looking forward to using it
 more - in particular with Pages which I've had on the iPad for over a year.
 
 Whilst travelling in October this year, I wrote a number of diary
 notes/blogs in Pages on the iPad. When I arrived back in Australia, I
 upgraded to the new version of Pages, and also OS5 and started 

Re: Cannot open Pages documents on iPad

2011-11-29 Thread Tim Law

On 30/11/2011, at 7:48 AM, Ronda Brown wrote:

 Hi Tim,
 
 3. On return to Australia, I updated to OS5, updated Pages on the desktop, 
 iPhone and iPad, and started using iCloud. 
 
 So all the Pages documents were created on the iPad before you had iCloud 
 syncing setup?

Yes, All the Pages Documents I can no longer access were created on the iPad 
before iCloud.
Documents I have created since updating Pages, OS5 and sync to iCloud work as 
expected. 

 Did you sync the Pages Documents to your Mac as soon as you returned home to 
 your computer and BEFORE setting up iCloud?
 
 You won’t see these Pages Documents in iCloud if you didn’t.

They are in iCloud, so I assume I did everything correctly. 
But I cannot download them and by clicking on them they have a flag come up 
saying they are updating. This never completes - well, after ten minutes 
anyway. 

I didn't upgrade for a few days after arriving home, so 'assumed' Pages synced 
as it normally would have done prior to upgrading. I don't recall doing 
anything special - y'know, just let the Mac do it's thing


 
 DON’T delete the Pages Documents until we have time to sort out what has 
 happened and ways to restore the documents.
 
 I haven’t had time to read your post thoroughly, as soon as I’m able I’ll get 
 back to you and try to give any assistance I can.
 Just don’t delete the Pages documents because once deleted they are gone!


Sure. I won't delete them, but as the posting (below) says, they are no longer 
needed. But it's a worry that this can happen following an upgrade. 


 
 Cheers,
 Ronni

Thanks Ronni.


Tim





 
 On 30/11/2011, at 6:37 AM, Tim Law wrote:
 
 Thanks Carlo,
 
 When I go to https://www.icloud.com/   on either the iPhone or iPad, Safari 
 flicks me through to a page that will only allow me to 'Set up iCloud', 
 'install find my iPhone', and 'Install Find my friends'.  There is no option 
 to log in.iCloud IS setup on both devices and apart from this, is 
 functioning as I would expect. I cannot find a place to  'see' the documents 
 as they are stored on iCloud, unlike I could with iDisk in the good old 
 days  :-)
 
 
 However, when I go to https://www.icloud.com/  on my Mac Mini, and then to 
 iWork, I see the documents I am seeking. Any that are in Word, or created 
 with the new version of Pages on the iPad (I created a test document 
 yesterday before asking for help) are working as expected and will download. 
 
 However the documents I created on the iPad in October remain a problem. I 
 can select them and delete them. But if I click on them to try to download 
 them, a flag comes up on the document saying 'Updating' and stays there for 
 ages, like 10 minutes. 
 
 It looks like these documents are toast. As I said in my original query, the 
 contents of them have already been pasted over into my wordpress travel 
 blog, but geez, if not, I'd be mighty miffed. 
 
 I imagine I'm not alone.
 
 The sequence of events again is.
 
 1. Travelling in Europe, I created a document each day as a diary. It was 
 easier to write into Pages, than straight into the wordpress blog site which 
 I could only do when online.  The version of Pages on the iPad was the one 
 current in September/ October, 2011
 
 2. Whilst I was away, iCloud and the updated version of Pages for iPad was 
 released. I did not update whilst away as I needed to connect to my desktop 
 computer. 
 
 3. On return to Australia, I updated to OS5, updated Pages on the desktop, 
 iPhone and iPad, and started using iCloud. 
 
 4. Browsing through Pages yesterday so I could test my new bluetooth 
 keyboard with the intention of recording investigation reports on the iPad, 
 I find these documents written in the previous version are not functioning. 
 
 
 This has shaken my confidence in Pages, as if for example I'm in the middle 
 of a major investigation in a workplace dispute and have recorded the 
 evidence of several respondents, then Pages gets updated; am I going to lose 
 access to all my work???   That's a concern for the future. 
 
 For now, I'll use iWork online to delete these older documents, unless 
 someone has an idea that might resurrect them.
 
 For anyone that's interested, my blog is at lawtbm.wordpress.com. It 
 documents a family trip to Europe using Eurail pass for the trains and a 
 self organised itinerary. 
 
 Thanks
 
 Tim
 
 
 
 
 
 
 On 29/11/2011, at 10:07 PM, cm wrote:
 
 Hi Tim,
 
 Yes I like the small and light, yet totally functional Apple bluetooth 
 keyboard as well. 
 
 You could try looking on the iCloud website to see what state iCloud itself 
 believes the documents are in. If the documents are there you can then 
 download them to your Mac.
 
 To check the iCloud website:
 
 1) Point Safari at https://www.icloud.com/ and log in using your Apple ID 
 and password. Check the keep me logged in checkbox if you like.
 
 2) Select the iWork icon if it is visible on the screen. If it is not 
 visible select the 

Re: Cannot open Pages documents on iPad

2011-11-29 Thread Ronda Brown
Hi Tim,

I had started typing a reply earlier this morning, but had to halt and do a 
client’s job and my ‘draft' email did not save :(
So I’ve now had to try and get my train of thought back and remember what I was 
going to say.

On 30/11/2011, at 8:06 AM, Tim Law wrote:

 On 30/11/2011, at 7:48 AM, Ronda Brown wrote:
 
 Hi Tim,
 
 3. On return to Australia, I updated to OS5, updated Pages on the desktop, 
 iPhone and iPad, and started using iCloud. 
 
 So all the Pages documents were created on the iPad before you had iCloud 
 syncing setup?
 
 Yes, All the Pages Documents I can no longer access were created on the iPad 
 before iCloud.

How did you get these Pages documents from the iPad onto your Mac when you 
returned?
Did you export / transfer them into iTunes File sharing section Pages App and 
then selected them all and ‘Save To’ to save them to a location on your Mac?

Did you do this BEFORE you updated Pages Application and setup iCloud?
If so would the documents open in Pages then?

 Documents I have created since updating Pages, OS5 and sync to iCloud work as 
 expected. 

As we would expect them to as they are all compatible with each other since 
updating.
 
 Did you sync the Pages Documents to your Mac as soon as you returned home to 
 your computer and BEFORE setting up iCloud?
 
 You won’t see these Pages Documents in iCloud if you didn’t.
 
 They are in iCloud, so I assume I did everything correctly. 
 But I cannot download them and by clicking on them they have a flag come up 
 saying they are updating. This never completes - well, after ten minutes 
 anyway. 

You will need to let them update to the new format. Depending on how large the 
15 documents you created on the iPad while you were away are , I presume this 
could take quite some time.

I'm also a bit concerned (not knowing exactly what you did immediately you 
returned home to your Mac) if the Pages documents that were created on the iPad 
prior to updating Pages App  iCloud etc, have not been properly downloaded to 
the Mac Pages format  are still in the iOS format?

The Mac and iOS versions of the same iWork document are different. When you 
load a Mac version of an iWork document into an iOS iWork app, the document is 
converted to the iOS format. 

 I didn't upgrade for a few days after arriving home, so 'assumed' Pages 
 synced as it normally would have done prior to upgrading. I don't recall 
 doing anything special - y'know, just let the Mac do it's thing….

How were you syncing, via MobileMe or iTunes?
Did you check you could open the Pages Documents first before you did a sync?

Cheers,
Ronni

 
 
 
 DON’T delete the Pages Documents until we have time to sort out what has 
 happened and ways to restore the documents.
 
 I haven’t had time to read your post thoroughly, as soon as I’m able I’ll 
 get back to you and try to give any assistance I can.
 Just don’t delete the Pages documents because once deleted they are gone!
 
 
 Sure. I won't delete them, but as the posting (below) says, they are no 
 longer needed. But it's a worry that this can happen following an upgrade. 
 
 
 
 Cheers,
 Ronni
 
 Thanks Ronni.
 
 
 Tim
 
 
 
 
 
 
 On 30/11/2011, at 6:37 AM, Tim Law wrote:
 
 Thanks Carlo,
 
 When I go to https://www.icloud.com/   on either the iPhone or iPad, Safari 
 flicks me through to a page that will only allow me to 'Set up iCloud', 
 'install find my iPhone', and 'Install Find my friends'.  There is no 
 option to log in.iCloud IS setup on both devices and apart from this, 
 is functioning as I would expect. I cannot find a place to  'see' the 
 documents as they are stored on iCloud, unlike I could with iDisk in the 
 good old days  :-)
 
 
 However, when I go to https://www.icloud.com/  on my Mac Mini, and then to 
 iWork, I see the documents I am seeking. Any that are in Word, or created 
 with the new version of Pages on the iPad (I created a test document 
 yesterday before asking for help) are working as expected and will 
 download. 
 
 However the documents I created on the iPad in October remain a problem. I 
 can select them and delete them. But if I click on them to try to download 
 them, a flag comes up on the document saying 'Updating' and stays there for 
 ages, like 10 minutes. 
 
 It looks like these documents are toast. As I said in my original query, 
 the contents of them have already been pasted over into my wordpress travel 
 blog, but geez, if not, I'd be mighty miffed. 
 
 I imagine I'm not alone.
 
 The sequence of events again is.
 
 1. Travelling in Europe, I created a document each day as a diary. It was 
 easier to write into Pages, than straight into the wordpress blog site 
 which I could only do when online.  The version of Pages on the iPad was 
 the one current in September/ October, 2011
 
 2. Whilst I was away, iCloud and the updated version of Pages for iPad was 
 released. I did not update whilst away as I needed to connect to my desktop 
 computer. 
 
 3. On 

Re: Cannot open Pages documents on iPad

2011-11-29 Thread Tim Law
On 30/11/2011, at 1:00 PM, Ronda Brown wrote:

 Hi Tim,
 
 I had started typing a reply earlier this morning, but had to halt and do a 
 client’s job and my ‘draft' email did not save :(
 So I’ve now had to try and get my train of thought back and remember what I 
 was going to say.
 
 On 30/11/2011, at 8:06 AM, Tim Law wrote:
 
 On 30/11/2011, at 7:48 AM, Ronda Brown wrote:
 
 Hi Tim,
 
 3. On return to Australia, I updated to OS5, updated Pages on the desktop, 
 iPhone and iPad, and started using iCloud. 
 
 So all the Pages documents were created on the iPad before you had iCloud 
 syncing setup?
 
 Yes, All the Pages Documents I can no longer access were created on the iPad 
 before iCloud.
 
 How did you get these Pages documents from the iPad onto your Mac when you 
 returned?

I didn't. I left them on the iPad. As I didn't need them any more, I didn't 
need to do anything with them. Whilst travelling I used them to write my blog 
on the train for example, then uploaded them to the wordpress site when I had 
wifi.  I could have deleted from the iPad at the time, but never got around to 
it. My concern was raised last night when I couldn't open them on the machine 
they were created on. 


 Did you export / transfer them into iTunes File sharing section Pages App and 
 then selected them all and ‘Save To’ to save them to a location on your Mac?

Nope. As above.

 
 Did you do this BEFORE you updated Pages Application and setup iCloud?

Nope. As above. 
 If so would the documents open in Pages then?
 
 Documents I have created since updating Pages, OS5 and sync to iCloud work 
 as expected. 
 
 As we would expect them to as they are all compatible with each other since 
 updating.
 
 Did you sync the Pages Documents to your Mac as soon as you returned home 
 to your computer and BEFORE setting up iCloud?
 
 You won’t see these Pages Documents in iCloud if you didn’t.
 
 They are in iCloud, so I assume I did everything correctly. 
 But I cannot download them and by clicking on them they have a flag come up 
 saying they are updating. This never completes - well, after ten minutes 
 anyway. 
 
 You will need to let them update to the new format. Depending on how large 
 the 15 documents you created on the iPad while you were away are , I presume 
 this could take quite some time.
 
 I'm also a bit concerned (not knowing exactly what you did immediately you 
 returned home to your Mac) if the Pages documents that were created on the 
 iPad prior to updating Pages App  iCloud etc, have not been properly 
 downloaded to the Mac Pages format  are still in the iOS format?

I suspect this is the case. They would have been created in the old IOS format. 
I'm going out for my own work now, so will try to open them in iCloud/iWorks 
again. However this morning, nothing upgraded despite me leaving the computer 
for an hour. 

If I try to open them on the iPad or iPhone, both running OS5, there is a 
little blue activity bar across the bottom of each one for a second or so, then 
the action stops. 


 
 
 The Mac and iOS versions of the same iWork document are different. When you 
 load a Mac version of an iWork document into an iOS iWork app, the document 
 is converted to the iOS format. 
 
 I didn't upgrade for a few days after arriving home, so 'assumed' Pages 
 synced as it normally would have done prior to upgrading. I don't recall 
 doing anything special - y'know, just let the Mac do it's thing….
 
 How were you syncing, via MobileMe or iTunes?

MobileMe.

 Did you check you could open the Pages Documents first before you did a sync?

No. 



Ronni, I suspect that will the upgrades of both Pages, and the OS and the move 
to iCloud, these documents have been lost/locked in some past version timewarp. 
This is not a real problem for me now, but I'm cautious for the future. Should 
I be downloading every Pages document I have created on the iPad immediately 
onto the Desktop Mac??

Thanks

Tim











 
 
 
 
 
 DON’T delete the Pages Documents until we have time to sort out what has 
 happened and ways to restore the documents.
 
 I haven’t had time to read your post thoroughly, as soon as I’m able I’ll 
 get back to you and try to give any assistance I can.
 Just don’t delete the Pages documents because once deleted they are gone!
 
 
 Sure. I won't delete them, but as the posting (below) says, they are no 
 longer needed. But it's a worry that this can happen following an upgrade. 
 
 
 
 Cheers,
 Ronni
 
 Thanks Ronni.
 
 
 Tim
 
 
 
 
 
 
 On 30/11/2011, at 6:37 AM, Tim Law wrote:
 
 Thanks Carlo,
 
 When I go to https://www.icloud.com/   on either the iPhone or iPad, 
 Safari flicks me through to a page that will only allow me to 'Set up 
 iCloud', 'install find my iPhone', and 'Install Find my friends'.  There 
 is no option to log in.iCloud IS setup on both devices and apart from 
 this, is functioning as I would expect. I cannot find a place to  'see' 
 the documents as they are stored on 

Re: Cannot open Pages documents on iPad

2011-11-29 Thread Ronda Brown
Hi Tim,

I don’t think you will have any trouble now you have your iOS Pages App  Pages 
Application on your Mac updated to current versions and iCloud syncing.

Automatic syncing between Macs and iCloud happens in the Mobile Documents 
folder. 
However, this is not a folder that Apple intends for end-user access. So be 
careful if you go meddling there. 
It is of limited value in any case. You may note that documents in this folder 
appear as folders, not actual documents. 
To convert one of these folders to an iWork document, remove the “-tef” from 
the extension in its name. 
Do this with a copy, moved elsewhere, not the original. 
Even if you do this, the document will not open in the Mac versions of iWork 
documents. It remains in an iOS-only format.

I’ve included some information for you to read and a web link where I think you 
will find answers to your questions.

1. If you can’t open a document displaying a downward-pointing arrow:

If you’re not connected to the Internet, you may find that you’re unable to 
open an older document that you haven’t looked at in a while. This happens if 
the memory on your device becomes full so that it can’t contain all of the 
documents that are available through iCloud. 


 The complete contents 
of older documents are temporarily suspended from the overloaded device to make 
space for those that have been viewed more recently.
Connect to the Internet, and then try opening the document again.
The document 
becomes a recently viewed document, and another older document is suspended 
from your mobile device to make space for it.
To free up space and allow more room to store your documents, you can delete 
music, photos, videos, apps, or other items stored on your mobile device.

2. Keep documents up to date across your mobile devices using iCloud:

iCloud stores your documents and keeps them up to date across your iPad, your 
iPhone, your iPod touch, and the web, so that you always have the most current 
versions at hand, no matter which mobile device you were using when you made 
your latest edits. After you set up iCloud on your iPad, iPhone, or iPod touch, 
every time you edit a document in Pages on one mobile device, your changes are 
automatically sent to your other mobile devices where you’ve installed Pages 
and turned on iCloud.

You can also access any documents created or edited on your mobile device from 
your computer.  
Use your computer’s browser to visit the iCloud website at icloud.com/iwork, 
where you can download documents in Pages ’09, PDF, or Microsoft Word file 
format. 

You can also upload documents in Pages ’09 or Word file format to the iCloud 
website, and have them automatically appear in Pages on your mobile device.
 
To learn more about iCloud, see the relevant topics in your device’s User Guide 
(in Safari bookmarks on your iPad, iPhone, or iPod touch, tap the User Guide 
link, and then search for “iCloud”).

Here are a few things to keep in mind about how iCloud helps you manage your 
documents across devices:

If you edit and close a document, but you’re not connected to 
the Internet at the time, an upward-pointing arrow in the document’s thumbnail 
image indicates that the edited document will be uploaded as soon as an 
Internet connection becomes available.
The edited document is uploaded along 
with a history of the edits you made, so when you open the document on another 
device, you can undo individual edits, just as if you had made the edits on 
that device.

If you delete a document, it’s deleted from Pages on all your 
mobile devices and from iCloud storage.

If you organize your documents into folders on one device, all 
your devices are updated to reflect the same folder organization.

If you change the title of a document on one device, the title 
is changed on all your devices.

If you upload a new document to icloud.com/iwork from your 
computer, it appears on your mobile device only after you open Pages and 
connect to the Internet.

http://help.apple.com/pages/ipad/1.5/#tan79be8e93

http://help.apple.com/pages/ipad/1.5/#
——

3. Pages for iOS: Changes when importing a Pages for Mac document:

Summary:
In most cases, you will see no difference when you import a document to Pages 
for iOS from Pages for Mac. During the import process, Pages for iOS creates a 
copy of the imported document and retains the original. After the import 
process, changes made to the content or document layout are listed for your 
review.

Below is a list of the changes that are made to Pages for Mac documents that 
are imported and converted to the Pages for iOS optimized file format:
▪