Permissions problem

[Matt Falvey]

Hi I have just bought a second hand iMac and when I try to save files from 
Safari on it to another iMac I get a message “The document “x.pdf” could 
not be exported as ".pdf" as You don’t  have Permission. To view or 
change permissions select the item in the Finer and choose File > Get Info

But if I try to save the file without exporting it, it saves without a problem.

Any ideas as to why the two are not talking? 

Sharing is on and Screen, File and Printer Sharing are all ticked.

Thanks

Matt.
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iTunes folder permissions problem (was: I can't register my new iPad)

[Alan Smith]

On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  submitted I 
can't register my new iPad

I have been assisting David by phone to analyse his problem with I can't 
register my new iPad, and now look for more experienced WAMUG help.   I 
changed the thread subject line because there were no responses to the original 
posting and I thought the most significant problem lay with the second item 
David raised.   All problems are still there!

PART A:iTunes alert message stated by David after purchasing the iPad 
iBooks app:

  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the Finder) 
 and then choose Store  Check for Available Downloads.


Action taken: 
(1)  Books and Apps were included in the iTunes Preferences to show in the 
Library.
(2)  Repair Disk Permissions run  on the Macintosh HD via Disk Utility.  (No 
problems indicated).
(3) The iTunes Media folder (located under User/Music/iTunes/iTunes Media) and 
all enclosed items were given full R/W permissions  privileges, even though 
all individual visible folders were already set OK.  Noted that a folder called 
Downloads (empty) exists under iTunes Media.

iMac restarted and iTunes reloaded etc: still get same Alert message when 
checking for available downloads.  

 PART B:  David had also attempted to purchase an iTunes music item and got a 
different Alert warning:

We could not complete your iTunes Store request. You do not have enough access 
privileges for this operation. There was an error in the iTunes Store.  Please 
try again later.

This alert message appears immediately iTunes is loaded.   So it may refer to 
the act of loading the software, or to the unfinished sale of the unsuccessful 
music purchase.   The iStore can be accessed and browsed without problems.   It 
shows David as logged in and he can see his account status etc.

Action taken:
(1)  Tried later and next day - no change.
(2)  Confirmed folder permissions for Macintosh HD / Library / Preferences were 
OK for David as admin.
(3)  Confirmed folder permissions for User / Library / Preferences were OK for 
David as admin.
(4)  Confirmed user security Firewall is off.

I searched the Apple Support HT and TS files for permission issues but the 
specific Alerts received have no diagnostic advice.   So, a lot of time 
invested for no clear result.  Is it time for a .plist trashing?  Or to 
re-install iTunes 10.4?  (I can't give any advice about these!)   

By the way, David has an older iMac (OSX 10.5.8) on the same home network that 
has no problems with iTunes, purchases, etc.   The new iPad can access iTunes 
Store (and download items) via WiFi with no problems.  Therefore Apple ID, 
network and internet assumed to be OK.   But the iMac-iTune problem is making 
the iPad sync process hairy.


Regards, Alan

Alan Smith
  iMac 21.5 Intel Core 2 Duo 3.06GHz 4M - OSX 10.6.8
  iPad2;  ATV2   




On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  wrote:
 
 For the past 12 hours I have been trying to register my new iPad.
 
 When I select Register Now it tells me the following
 
 Could not complete the iTunes Store request.  The store may be busy.
 Check your Internet connection or try again later.
 
 I suppose it is possible the iTunes store is busy with people downloading 
 Lion - but really - I have been trying this repeatedly over a long time.  I 
 have checked the Apple discussion forum and other people have the same 
 problem with no suggested solutions offered.
 
 I have a second problem related to the iTunes App store from my iMac.
 
 I tried to download iBooks as an iPad App and got the following
 
 iTunes couldn't download your purchase
 You don't have access for your iTunes Media folder or a folder within it. 
 Change permissions (in the Finder) and then choose Store  Check for 
 Available Downloads.
 
 However when I check my Media folder I can't find any permissions which are 
 not read and write.
 
 I tried to download a book from the iTunes store and got the same error 
 message.
 
 Now comes the ridiculous situation.  I have successfully downloaded the app 
 and a book using my new iPad.  Therefore my Apple ID connection is OK.
 
 Are there any suggestions?
 
 iMac OS X  10.6.8
 
 iTunes 10.4
 
 David Nicholas
 
 
 
 
 
 
 
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Re: iTunes folder permissions problem (was: I can't register my new iPad)

[Ronda Brown]

Hi Alan,

You mentioned you have changed permissions on the Home  Music  iTunes Music 
Folder  ALL enclosed folders.

You need to check and see that you have both Read AND Write permission on the 
iTunes Music folder AND on all folders within it. 
Log in to the account where the library resides and navigate to the Music 
folder through Finder. 
The File  Get Info and check your permissions.
Unlock the little lock at the bottom of this window 
To change them, you need to input the Admin password. 

The click the 'little cog’ and “Apply to enclosed items”.
As its very important, to make sure that Read and Write permission is applied 
to ALL enclosed folders. 

Failing this, does David have a backup of his iTunes Folder when it was all 
working correctly?

Cheers,
Ronni

On 26/07/2011, at 2:35 PM, Alan Smith wrote:

 
 On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  submitted 
 I can't register my new iPad
 
 I have been assisting David by phone to analyse his problem with I can't 
 register my new iPad, and now look for more experienced WAMUG help.   I 
 changed the thread subject line because there were no responses to the 
 original posting and I thought the most significant problem lay with the 
 second item David raised.   All problems are still there!
 
 PART A:iTunes alert message stated by David after purchasing the iPad 
 iBooks app:
 
  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.
 
 
 Action taken: 
 (1)  Books and Apps were included in the iTunes Preferences to show in the 
 Library.
 (2)  Repair Disk Permissions run  on the Macintosh HD via Disk Utility.  (No 
 problems indicated).
 (3) The iTunes Media folder (located under User/Music/iTunes/iTunes Media) 
 and all enclosed items were given full R/W permissions  privileges, even 
 though all individual visible folders were already set OK.  Noted that a 
 folder called Downloads (empty) exists under iTunes Media.
 
 iMac restarted and iTunes reloaded etc: still get same Alert message when 
 checking for available downloads.  
 
  PART B:  David had also attempted to purchase an iTunes music item and got a 
 different Alert warning:
 
 We could not complete your iTunes Store request. You do not have enough 
 access privileges for this operation. There was an error in the iTunes Store. 
  Please try again later.
 
 This alert message appears immediately iTunes is loaded.   So it may refer to 
 the act of loading the software, or to the unfinished sale of the 
 unsuccessful music purchase.   The iStore can be accessed and browsed without 
 problems.   It shows David as logged in and he can see his account status etc.
 
 Action taken:
 (1)  Tried later and next day - no change.
 (2)  Confirmed folder permissions for Macintosh HD / Library / Preferences 
 were OK for David as admin.
 (3)  Confirmed folder permissions for User / Library / Preferences were OK 
 for David as admin.
 (4)  Confirmed user security Firewall is off.
 
 I searched the Apple Support HT and TS files for permission issues but the 
 specific Alerts received have no diagnostic advice.   So, a lot of time 
 invested for no clear result.  Is it time for a .plist trashing?  Or to 
 re-install iTunes 10.4?  (I can't give any advice about these!)   
 
 By the way, David has an older iMac (OSX 10.5.8) on the same home network 
 that has no problems with iTunes, purchases, etc.   The new iPad can access 
 iTunes Store (and download items) via WiFi with no problems.  Therefore Apple 
 ID, network and internet assumed to be OK.   But the iMac-iTune problem is 
 making the iPad sync process hairy.
 
 
 Regards, Alan
 
 Alan Smith
   iMac 21.5 Intel Core 2 Duo 3.06GHz 4M - OSX 10.6.8
   iPad2;  ATV2   
 
 
 
 
 On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  wrote:
 
 For the past 12 hours I have been trying to register my new iPad.
 
 When I select Register Now it tells me the following
 
 Could not complete the iTunes Store request.  The store may be busy.
 Check your Internet connection or try again later.
 
 I suppose it is possible the iTunes store is busy with people downloading 
 Lion - but really - I have been trying this repeatedly over a long time.  I 
 have checked the Apple discussion forum and other people have the same 
 problem with no suggested solutions offered.
 
 I have a second problem related to the iTunes App store from my iMac.
 
 I tried to download iBooks as an iPad App and got the following
 
 iTunes couldn't download your purchase
 You don't have access for your iTunes Media folder or a folder within it. 
 Change permissions (in the Finder) and then choose Store  Check for 
 Available Downloads.
 
 However when I check my Media folder I can't find any permissions which are 
 not read and write.
 
 I tried to download a book from the iTunes store and got the same 

Re: iTunes folder permissions problem (was: I can't register my new iPad)

[David Nicholas]

Ronni

Thanks for your response.

With frequent consultations with Alan I have done the things you mention.  I 
have a Shared Folder. Apple Support suggested I check permissions of the Shared 
Folder, but they are all OK.  We decided to Deauthorise the Computer and then 
Reauthorise it, but it wouldnt  let me.  It gave a message There was an error 
storing your authorization information on this computer.  The required file was 
not found or has a permissions error.  Correct this permissions problem and try 
again, or deathorize this computer if the permissions cannot be changed.

That seemed to have circular advice in it, and didn't give me a clear path.

Can you suggest anything further Ronni?

David

iMac OSX  10.6.8
iTues 10.4





On 26/07/2011, at 4:34 PM, Ronda Brown wrote:

 Hi Alan,
 
 You mentioned you have changed permissions on the Home  Music  iTunes Music 
 Folder  ALL enclosed folders.
 
 You need to check and see that you have both Read AND Write permission on the 
 iTunes Music folder AND on all folders within it. 
 Log in to the account where the library resides and navigate to the Music 
 folder through Finder. 
 The File  Get Info and check your permissions.
 Unlock the little lock at the bottom of this window 
 To change them, you need to input the Admin password. 
 
 The click the 'little cog’ and “Apply to enclosed items”.
 As its very important, to make sure that Read and Write permission is applied 
 to ALL enclosed folders. 
 
 Failing this, does David have a backup of his iTunes Folder when it was all 
 working correctly?
 
 Cheers,
 Ronni
 
 On 26/07/2011, at 2:35 PM, Alan Smith wrote:
 
 
 On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  
 submitted I can't register my new iPad
 
 I have been assisting David by phone to analyse his problem with I can't 
 register my new iPad, and now look for more experienced WAMUG help.   I 
 changed the thread subject line because there were no responses to the 
 original posting and I thought the most significant problem lay with the 
 second item David raised.   All problems are still there!
 
 PART A:iTunes alert message stated by David after purchasing the iPad 
 iBooks app:
 
  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.
 
 
 Action taken: 
 (1)  Books and Apps were included in the iTunes Preferences to show in the 
 Library.
 (2)  Repair Disk Permissions run  on the Macintosh HD via Disk Utility.  (No 
 problems indicated).
 (3) The iTunes Media folder (located under User/Music/iTunes/iTunes Media) 
 and all enclosed items were given full R/W permissions  privileges, even 
 though all individual visible folders were already set OK.  Noted that a 
 folder called Downloads (empty) exists under iTunes Media.
 
 iMac restarted and iTunes reloaded etc: still get same Alert message when 
 checking for available downloads.  
 
  PART B:  David had also attempted to purchase an iTunes music item and got 
 a different Alert warning:
 
 We could not complete your iTunes Store request. You do not have enough 
 access privileges for this operation. There was an error in the iTunes 
 Store.  Please try again later.
 
 This alert message appears immediately iTunes is loaded.   So it may refer 
 to the act of loading the software, or to the unfinished sale of the 
 unsuccessful music purchase.   The iStore can be accessed and browsed 
 without problems.   It shows David as logged in and he can see his account 
 status etc.
 
 Action taken:
 (1)  Tried later and next day - no change.
 (2)  Confirmed folder permissions for Macintosh HD / Library / Preferences 
 were OK for David as admin.
 (3)  Confirmed folder permissions for User / Library / Preferences were OK 
 for David as admin.
 (4)  Confirmed user security Firewall is off.
 
 I searched the Apple Support HT and TS files for permission issues but the 
 specific Alerts received have no diagnostic advice.   So, a lot of time 
 invested for no clear result.  Is it time for a .plist trashing?  Or to 
 re-install iTunes 10.4?  (I can't give any advice about these!)   
 
 By the way, David has an older iMac (OSX 10.5.8) on the same home network 
 that has no problems with iTunes, purchases, etc.   The new iPad can access 
 iTunes Store (and download items) via WiFi with no problems.  Therefore 
 Apple ID, network and internet assumed to be OK.   But the iMac-iTune 
 problem is making the iPad sync process hairy.
 
 
 Regards, Alan
 
 Alan Smith
   iMac 21.5 Intel Core 2 Duo 3.06GHz 4M - OSX 10.6.8
   iPad2;  ATV2   
 
 
 
 
 On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  wrote:
 
 For the past 12 hours I have been trying to register my new iPad.
 
 When I select Register Now it tells me the following
 
 Could not complete the iTunes Store request.  The store may be busy.
 Check your Internet

Re: iTunes folder permissions problem (was: I can't register my new iPad)

[Ronda Brown]

Hi again Alan  David,

I’ve studied your email more thoroughly. Did this problem arise after a 
migration from an older Mac to a new Mac?
Especially this message David received first.

  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.

Try doing removing the /Users/Shared/SC Info directory and restart.

1. In the top finder bar, go to GO  Go to Folder (Shift+Cmd+G)
2. Type in “/Users/Shared/SC Info”
3. Click ‘Go’
4. Switch to Column View if you’re not in it already
5. Delete the “SC Info” folder
6. Restart

Or, if you’re OK in the terminal, type this in from the command line:
rm /Users/Shared/SC\ Info

And then restart.

Let me know how you get on please.

Cheers,
Ronni

On 26/07/2011, at 4:34 PM, Ronda Brown wrote:

 Hi Alan,
 
 You mentioned you have changed permissions on the Home  Music  iTunes Music 
 Folder  ALL enclosed folders.
 
 You need to check and see that you have both Read AND Write permission on the 
 iTunes Music folder AND on all folders within it. 
 Log in to the account where the library resides and navigate to the Music 
 folder through Finder. 
 The File  Get Info and check your permissions.
 Unlock the little lock at the bottom of this window 
 To change them, you need to input the Admin password. 
 
 The click the 'little cog’ and “Apply to enclosed items”.
 As its very important, to make sure that Read and Write permission is applied 
 to ALL enclosed folders. 
 
 Failing this, does David have a backup of his iTunes Folder when it was all 
 working correctly?
 
 Cheers,
 Ronni
 
 On 26/07/2011, at 2:35 PM, Alan Smith wrote:
 
 
 On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  
 submitted I can't register my new iPad
 
 I have been assisting David by phone to analyse his problem with I can't 
 register my new iPad, and now look for more experienced WAMUG help.   I 
 changed the thread subject line because there were no responses to the 
 original posting and I thought the most significant problem lay with the 
 second item David raised.   All problems are still there!
 
 PART A:iTunes alert message stated by David after purchasing the iPad 
 iBooks app:
 
  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.
 
 
 Action taken: 
 (1)  Books and Apps were included in the iTunes Preferences to show in the 
 Library.
 (2)  Repair Disk Permissions run  on the Macintosh HD via Disk Utility.  (No 
 problems indicated).
 (3) The iTunes Media folder (located under User/Music/iTunes/iTunes Media) 
 and all enclosed items were given full R/W permissions  privileges, even 
 though all individual visible folders were already set OK.  Noted that a 
 folder called Downloads (empty) exists under iTunes Media.
 
 iMac restarted and iTunes reloaded etc: still get same Alert message when 
 checking for available downloads.  
 
  PART B:  David had also attempted to purchase an iTunes music item and got 
 a different Alert warning:
 
 We could not complete your iTunes Store request. You do not have enough 
 access privileges for this operation. There was an error in the iTunes 
 Store.  Please try again later.
 
 This alert message appears immediately iTunes is loaded.   So it may refer 
 to the act of loading the software, or to the unfinished sale of the 
 unsuccessful music purchase.   The iStore can be accessed and browsed 
 without problems.   It shows David as logged in and he can see his account 
 status etc.
 
 Action taken:
 (1)  Tried later and next day - no change.
 (2)  Confirmed folder permissions for Macintosh HD / Library / Preferences 
 were OK for David as admin.
 (3)  Confirmed folder permissions for User / Library / Preferences were OK 
 for David as admin.
 (4)  Confirmed user security Firewall is off.
 
 I searched the Apple Support HT and TS files for permission issues but the 
 specific Alerts received have no diagnostic advice.   So, a lot of time 
 invested for no clear result.  Is it time for a .plist trashing?  Or to 
 re-install iTunes 10.4?  (I can't give any advice about these!)   
 
 By the way, David has an older iMac (OSX 10.5.8) on the same home network 
 that has no problems with iTunes, purchases, etc.   The new iPad can access 
 iTunes Store (and download items) via WiFi with no problems.  Therefore 
 Apple ID, network and internet assumed to be OK.   But the iMac-iTune 
 problem is making the iPad sync process hairy.
 
 
 Regards, Alan
 
 Alan Smith
   iMac 21.5 Intel Core 2 Duo 3.06GHz 4M - OSX 10.6.8
   iPad2;  ATV2   
 
 
 
 
 On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  wrote:
 
 For the past 12 hours I have been trying to register my new iPad.
 
 When I select Register Now it tells me the following
 
 

Re: iTunes folder permissions problem (was: I can't register my new iPad)

[Alan Smith]

Hi Ronni

David was rushing to go out so he may not have seen this message.  Will do the 
suggested action tomorrow.

Yes, David used Migration Assistant to transfer data from an older machine.

Apple Support suggested checking permissions on the Shared folder, which David 
did (via FileGet Info, as Terminal is a bit of a challenge!) but David never 
mentioned the existence of a CS Info folder.I don't have one on my iMac (or 
it is hidden), so I didn't prompt David to inspect his folder.

BTW, David doesn't think his Time Machine has a reliable backup of his iTunes 
library.   Perhaps his iTunes problems have been around for along time - since 
Migration?

Cheers
Alan

On 26/07/2011, at 5:17 PM, Ronda Brown wrote:

Hi again Alan  David,

I’ve studied your email more thoroughly. Did this problem arise after a 
migration from an older Mac to a new Mac?
Especially this message David received first.

  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.

Try doing removing the /Users/Shared/SC Info directory and restart.

1. In the top finder bar, go to GO  Go to Folder (Shift+Cmd+G)
2. Type in “/Users/Shared/SC Info”
3. Click ‘Go’
4. Switch to Column View if you’re not in it already
5. Delete the “SC Info” folder
6. Restart

Or, if you’re OK in the terminal, type this in from the command line:
rm /Users/Shared/SC\ Info

And then restart.

Let me know how you get on please.

Cheers,
Ronni

On 26/07/2011, at 4:34 PM, Ronda Brown wrote:

 Hi Alan,
 
 You mentioned you have changed permissions on the Home  Music  iTunes Music 
 Folder  ALL enclosed folders.
 
 You need to check and see that you have both Read AND Write permission on the 
 iTunes Music folder AND on all folders within it. 
 Log in to the account where the library resides and navigate to the Music 
 folder through Finder. 
 The File  Get Info and check your permissions.
 Unlock the little lock at the bottom of this window 
 To change them, you need to input the Admin password. 
 
 The click the 'little cog’ and “Apply to enclosed items”.
 As its very important, to make sure that Read and Write permission is applied 
 to ALL enclosed folders. 
 
 Failing this, does David have a backup of his iTunes Folder when it was all 
 working correctly?
 
 Cheers,
 Ronni
 
 On 26/07/2011, at 2:35 PM, Alan Smith wrote:
 
 
 On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  
 submitted I can't register my new iPad
 
 I have been assisting David by phone to analyse his problem with I can't 
 register my new iPad, and now look for more experienced WAMUG help.   I 
 changed the thread subject line because there were no responses to the 
 original posting and I thought the most significant problem lay with the 
 second item David raised.   All problems are still there!
 
 PART A:iTunes alert message stated by David after purchasing the iPad 
 iBooks app:
 
  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.
 
 
 Action taken: 
 (1)  Books and Apps were included in the iTunes Preferences to show in the 
 Library.
 (2)  Repair Disk Permissions run  on the Macintosh HD via Disk Utility.  (No 
 problems indicated).
 (3) The iTunes Media folder (located under User/Music/iTunes/iTunes Media) 
 and all enclosed items were given full R/W permissions  privileges, even 
 though all individual visible folders were already set OK.  Noted that a 
 folder called Downloads (empty) exists under iTunes Media.
 
 iMac restarted and iTunes reloaded etc: still get same Alert message when 
 checking for available downloads.  
 
  PART B:  David had also attempted to purchase an iTunes music item and got 
 a different Alert warning:
 
 We could not complete your iTunes Store request. You do not have enough 
 access privileges for this operation. There was an error in the iTunes 
 Store.  Please try again later.
 
 This alert message appears immediately iTunes is loaded.   So it may refer 
 to the act of loading the software, or to the unfinished sale of the 
 unsuccessful music purchase.   The iStore can be accessed and browsed 
 without problems.   It shows David as logged in and he can see his account 
 status etc.
 
 Action taken:
 (1)  Tried later and next day - no change.
 (2)  Confirmed folder permissions for Macintosh HD / Library / Preferences 
 were OK for David as admin.
 (3)  Confirmed folder permissions for User / Library / Preferences were OK 
 for David as admin.
 (4)  Confirmed user security Firewall is off.
 
 I searched the Apple Support HT and TS files for permission issues but the 
 specific Alerts received have no diagnostic advice.   So, a lot of time 
 invested for no clear result.  Is it time for a .plist trashing?  Or to 
 

Re: iTunes folder permissions problem (was: I can't register my new iPad)

[David Nicholas]

Ronni

Yes, alan is correct - I am under some time pressure - BUT

You are right.  The problem did arise after a migration from my older Mac to 
the new one.

And your solution worked.  I deleted the SC Info file, restarted, went to the 
Apple Store, spent US$1.69 on some Beethoven (the A$ is getting more valuable 
right now) and it has come down and I am playing it.

Thanks you very much.

David


On 26/07/2011, at 5:17 PM, Ronda Brown wrote:

 Hi again Alan  David,
 
 I’ve studied your email more thoroughly. Did this problem arise after a 
 migration from an older Mac to a new Mac?
 Especially this message David received first.
 
  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.
 
 Try doing removing the /Users/Shared/SC Info directory and restart.
 
 1. In the top finder bar, go to GO  Go to Folder (Shift+Cmd+G)
 2. Type in “/Users/Shared/SC Info”
 3. Click ‘Go’
 4. Switch to Column View if you’re not in it already
 5. Delete the “SC Info” folder
 6. Restart
 
 Or, if you’re OK in the terminal, type this in from the command line:
 rm /Users/Shared/SC\ Info
 
 And then restart.
 
 Let me know how you get on please.
 
 Cheers,
 Ronni
 
 On 26/07/2011, at 4:34 PM, Ronda Brown wrote:
 
 Hi Alan,
 
 You mentioned you have changed permissions on the Home  Music  iTunes 
 Music Folder  ALL enclosed folders.
 
 You need to check and see that you have both Read AND Write permission on 
 the iTunes Music folder AND on all folders within it. 
 Log in to the account where the library resides and navigate to the Music 
 folder through Finder. 
 The File  Get Info and check your permissions.
 Unlock the little lock at the bottom of this window 
 To change them, you need to input the Admin password. 
 
 The click the 'little cog’ and “Apply to enclosed items”.
 As its very important, to make sure that Read and Write permission is 
 applied to ALL enclosed folders. 
 
 Failing this, does David have a backup of his iTunes Folder when it was all 
 working correctly?
 
 Cheers,
 Ronni
 
 On 26/07/2011, at 2:35 PM, Alan Smith wrote:
 
 
 On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  
 submitted I can't register my new iPad
 
 I have been assisting David by phone to analyse his problem with I can't 
 register my new iPad, and now look for more experienced WAMUG help.   I 
 changed the thread subject line because there were no responses to the 
 original posting and I thought the most significant problem lay with the 
 second item David raised.   All problems are still there!
 
 PART A:iTunes alert message stated by David after purchasing the iPad 
 iBooks app:
 
  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.
 
 
 Action taken: 
 (1)  Books and Apps were included in the iTunes Preferences to show in the 
 Library.
 (2)  Repair Disk Permissions run  on the Macintosh HD via Disk Utility.  
 (No problems indicated).
 (3) The iTunes Media folder (located under User/Music/iTunes/iTunes Media) 
 and all enclosed items were given full R/W permissions  privileges, even 
 though all individual visible folders were already set OK.  Noted that a 
 folder called Downloads (empty) exists under iTunes Media.
 
 iMac restarted and iTunes reloaded etc: still get same Alert message when 
 checking for available downloads.  
 
  PART B:  David had also attempted to purchase an iTunes music item and got 
 a different Alert warning:
 
 We could not complete your iTunes Store request. You do not have enough 
 access privileges for this operation. There was an error in the iTunes 
 Store.  Please try again later.
 
 This alert message appears immediately iTunes is loaded.   So it may refer 
 to the act of loading the software, or to the unfinished sale of the 
 unsuccessful music purchase.   The iStore can be accessed and browsed 
 without problems.   It shows David as logged in and he can see his account 
 status etc.
 
 Action taken:
 (1)  Tried later and next day - no change.
 (2)  Confirmed folder permissions for Macintosh HD / Library / Preferences 
 were OK for David as admin.
 (3)  Confirmed folder permissions for User / Library / Preferences were OK 
 for David as admin.
 (4)  Confirmed user security Firewall is off.
 
 I searched the Apple Support HT and TS files for permission issues but the 
 specific Alerts received have no diagnostic advice.   So, a lot of time 
 invested for no clear result.  Is it time for a .plist trashing?  Or to 
 re-install iTunes 10.4?  (I can't give any advice about these!)   
 
 By the way, David has an older iMac (OSX 10.5.8) on the same home network 
 that has no problems with iTunes, purchases, etc.   The new iPad can access 
 iTunes Store (and download items) 

Re: iTunes folder permissions problem (was: I can't register my new iPad)

[Ronda Brown]

Hi David,

Your news is great!  I’m pleased I was able to help you  Alan solve the 
problem.
I’m only sorry I missed your original post re this problem. I just scrolled 
back to find when it was posted as I didn’t see it.
I was under personal pressure at that time as my only ‘Big Sis’ (we are known 
as The Glue Sisters”),  was in ICU in Hospital in Melbourne and it was  
uncertain if she was going to make it.
She has got through the emergency operation and the prognosis is looking much 
better than a few days ago.

Ah, Beethoven … I love Beethoven, I love Mozart … I love classical music!

Cheers,
Ronni

On 26/07/2011, at 5:49 PM, David Nicholas wrote:

 Ronni
 
 Yes, alan is correct - I am under some time pressure - BUT
 
 You are right.  The problem did arise after a migration from my older Mac to 
 the new one.
 
 And your solution worked.  I deleted the SC Info file, restarted, went to the 
 Apple Store, spent US$1.69 on some Beethoven (the A$ is getting more valuable 
 right now) and it has come down and I am playing it.
 
 Thanks you very much.
 
 David
 
 
 On 26/07/2011, at 5:17 PM, Ronda Brown wrote:
 
 Hi again Alan  David,
 
 I’ve studied your email more thoroughly. Did this problem arise after a 
 migration from an older Mac to a new Mac?
 Especially this message David received first.
 
  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.
 
 Try doing removing the /Users/Shared/SC Info directory and restart.
 
 1. In the top finder bar, go to GO  Go to Folder (Shift+Cmd+G)
 2. Type in “/Users/Shared/SC Info”
 3. Click ‘Go’
 4. Switch to Column View if you’re not in it already
 5. Delete the “SC Info” folder
 6. Restart
 
 Or, if you’re OK in the terminal, type this in from the command line:
 rm /Users/Shared/SC\ Info
 
 And then restart.
 
 Let me know how you get on please.
 
 Cheers,
 Ronni
 
 On 26/07/2011, at 4:34 PM, Ronda Brown wrote:
 
 Hi Alan,
 
 You mentioned you have changed permissions on the Home  Music  iTunes 
 Music Folder  ALL enclosed folders.
 
 You need to check and see that you have both Read AND Write permission on 
 the iTunes Music folder AND on all folders within it. 
 Log in to the account where the library resides and navigate to the Music 
 folder through Finder. 
 The File  Get Info and check your permissions.
 Unlock the little lock at the bottom of this window 
 To change them, you need to input the Admin password. 
 
 The click the 'little cog’ and “Apply to enclosed items”.
 As its very important, to make sure that Read and Write permission is 
 applied to ALL enclosed folders. 
 
 Failing this, does David have a backup of his iTunes Folder when it was all 
 working correctly?
 
 Cheers,
 Ronni
 
 On 26/07/2011, at 2:35 PM, Alan Smith wrote:
 
 
 On 23/07/2011, at 12:19 PM, David Nicholas david...@iinet.net.au  
 submitted I can't register my new iPad
 
 I have been assisting David by phone to analyse his problem with I can't 
 register my new iPad, and now look for more experienced WAMUG help.   I 
 changed the thread subject line because there were no responses to the 
 original posting and I thought the most significant problem lay with the 
 second item David raised.   All problems are still there!
 
 PART A:iTunes alert message stated by David after purchasing the iPad 
 iBooks app:
 
  iTunes couldn't download your purchase.   You don't have access for your 
 iTunes Media folder or a folder within it. Change permissions (in the 
 Finder) and then choose Store  Check for Available Downloads.
 
 
 Action taken: 
 (1)  Books and Apps were included in the iTunes Preferences to show in the 
 Library.
 (2)  Repair Disk Permissions run  on the Macintosh HD via Disk Utility.  
 (No problems indicated).
 (3) The iTunes Media folder (located under User/Music/iTunes/iTunes Media) 
 and all enclosed items were given full R/W permissions  privileges, even 
 though all individual visible folders were already set OK.  Noted that a 
 folder called Downloads (empty) exists under iTunes Media.
 
 iMac restarted and iTunes reloaded etc: still get same Alert message when 
 checking for available downloads.  
 
  PART B:  David had also attempted to purchase an iTunes music item and 
 got a different Alert warning:
 
 We could not complete your iTunes Store request. You do not have enough 
 access privileges for this operation. There was an error in the iTunes 
 Store.  Please try again later.
 
 This alert message appears immediately iTunes is loaded.   So it may refer 
 to the act of loading the software, or to the unfinished sale of the 
 unsuccessful music purchase.   The iStore can be accessed and browsed 
 without problems.   It shows David as logged in and he can see his account 
 status etc.
 
 Action taken:
 (1)  Tried later and next day - no change.
 (2)  Confirmed folder permissions for Macintosh HD / 

Permissions Problem

[Joe Mastrella]

Greetings! I use a little program called PTH paste board. I find this
program very useful. I downloaded the new up grade and when I try to install
the program I get a dialog box

Preferences error can not load PTHPasteboard.

I have repaired permissions.

In my Library folder I notice that there are 3 preference items.

Please help.

Joe


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Re: Permissions Problem

[James Devenish]

Hi Joe,

 Preferences error can not load PTHPasteboard

This sounds like a PTH problem. It's likely that other customers are
affected. I suggest you contact PTH directly about their product, or
see if it is covered by their online help.

While you are usually welcome to move your PTH preferences to the
trash to resolve the problem, you would of course loose any
personalisation of your product!

I note that PTH provides the following online help:

9. PTHPasteboard PRO launches and then quits a few seconds later, how
do I fix this?
There's a file in Library/Application Support/PTHPasteboard of your
Home directory called Main.Buffer. Delete that and relaunch.

James


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Re: Permissions Problem

[Joe Mastrella]

Thank you James. My problem was I had downloaded a 10.5 up grade. I used
appzaper to remove the app and down loaded the proper 10.4.11 app. and all
is well. For those of you who have not tried PTH Past board, give it a look.
It sure is handy.

Cheers, Joe

On Tue, Mar 16, 2010 at 11:08 AM, James Devenish jndeven...@gmail.comwrote:


 Hi Joe,

  Preferences error can not load PTHPasteboard

 This sounds like a PTH problem. It's likely that other customers are
 affected. I suggest you contact PTH directly about their product, or
 see if it is covered by their online help.

 While you are usually welcome to move your PTH preferences to the
 trash to resolve the problem, you would of course loose any
 personalisation of your product!

 I note that PTH provides the following online help:

 9. PTHPasteboard PRO launches and then quits a few seconds later, how
 do I fix this?
 There's a file in Library/Application Support/PTHPasteboard of your
 Home directory called Main.Buffer. Delete that and relaunch.

 James


 -- The WA Macintosh User Group Mailing List --
 Archives - http://www.wamug.org.au/mailinglist/archives.shtml
 Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
 Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au




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Permissions Problem

[Joe Mastrella]

Greetings! I use a little program called PTH paste board. I find this
program very useful. I downloaded the new up grade and when I try to install
the program I get a dialog box

Preferences error can not load PTHPasteboard.

I have repaired permissions.

In my Library folder I notice that there are 3 preference items.

Please help.

Joe


-- The WA Macintosh User Group Mailing List --
Archives - http://www.wamug.org.au/mailinglist/archives.shtml
Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au

Permissions Problem

[Joe Mastrella]

Greetings! I use a little program called PTH paste board. I find this
program very useful. I downloaded the new up grade and when I try to install
the program I get a dialog box

Preferences error can not load PTHPasteboard.

I have repaired permissions.

In my Library folder I notice that there are 3 preference items.

Please help.

Joe


-- The WA Macintosh User Group Mailing List --
Archives - http://www.wamug.org.au/mailinglist/archives.shtml
Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml
Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au