Re: broadband/Macs
--- In [EMAIL PROTECTED], Lara Hopkins [EMAIL PROTECTED] wrote: Phillip McGree wrote: The fact is that iiNet just aren't fussed about the Mac market, and Mac users get turfed aside and ignored. I find it entirely depends on which support person you strike at the time. Some are very knowledgeable indeed, about OS X in particular. If the support person you happen to get has no clue, ask for someone who does. Iinet explicitly supports OS X for their new broadband product, so you have a right to request (demand?) appropriate support. (dragging up an old subject I know, but I've been in wisdom teeth recovery mode for a week) Definately demand. You pay your $30-$300 per month like the Windows users do. You deserve as informed support as they get. Cheers, Meg
Re: broadband/Macs
On 24/6/02 10:34 AM, sonic_echidna [EMAIL PROTECTED] wrote: Definately demand. You pay your $30-$300 per month like the Windows users do. You deserve as informed support as they get. Last time I was at iiNet, they had ONE iMac sitting on a desk, unplugged. They only reason they had that is because it came with iiNets' purchase of Wantree. To be perfectly bluntly honest. You will probably get better support from this list than you will from ringing up iiNet support. (If you want an ISP that actually knows what a Mac is, ring up Highway 1.) That said... Those new Bliink plans look quite nice for the lechers among up. :P Regards Matthew Healey -- Matthew Healey Information Systems Western Orthopaedic Clinic [EMAIL PROTECTED] Phone: +61 (08) 9489 8700 Fax: +61 (08) 9381 8300 Suite 213 25 McCourt Street Subiaco 6008 Western Australia
Re: broadband/Macs
Matthew Healey wrote: On 24/6/02 10:34 AM, sonic_echidna [EMAIL PROTECTED] wrote: Definately demand. You pay your $30-$300 per month like the Windows users do. You deserve as informed support as they get. Last time I was at iiNet, they had ONE iMac sitting on a desk, unplugged. They only reason they had that is because it came with iiNets' purchase of Wantree. To be perfectly bluntly honest. You will probably get better support from this list than you will from ringing up iiNet support. (If you want an ISP that actually knows what a Mac is, ring up Highway 1.) That said... Those new Bliink plans look quite nice for the lechers among up. :P Regards Matthew Healey -- Matthew Healey Information Systems Western Orthopaedic Clinic [EMAIL PROTECTED] Phone: +61 (08) 9489 8700 Fax: +61 (08) 9381 8300 Suite 213 25 McCourt Street Subiaco 6008 Western Australia -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.html Guidelines - http://www.wamug.org.au/mailinglist/guidelines.html Unsubscribe - mailto:[EMAIL PROTECTED] Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/ As I've learned the hard way with cheaper internet accounts, I'd like to ask; has anyone had any experience with arachnet? Their adsl prices and plans look a bit tempting (to a download fiend that is;-) and they offer free dial-in if the adsl is down. Thanks Paul
Re: broadband/Macs
At 11:33 +0800 24/06/2002, Matthew Healey wrote: That said... Those new Bliink plans look quite nice for the lechers among up. :P You might want to check the dictionary definition for lecher before counting yourself as one :-) http://www.dictionary.com/search?q=lecher The slang term leecher may come closer to the meaning of one who uses their broadband Internet connection to download vast and excessive quantities of material. -- NOTE: I will be out of contact during business hours from 25 June to 27 June while running a training course. Replies may therefore be delayed. Thank you. Andrew Nielsen mailto:[EMAIL PROTECTED] Starfish Technologies Pty Ltd http://www.starfish.net.au/ ACN 076 426 714 / ABN 49 426 849 601 Tel: 0500 555 677 Consultants in Unix, Mac OS, Windows networking technologies
Re: broadband/Macs
on 19/6/02 11:30, [EMAIL PROTECTED] at [EMAIL PROTECTED] wrote: But iinet techies are doing this, telling people of lack of Mac compatability, I got told this yesterday. Techi said they had one person on a Mac, but it wasn't working well. So, good to hear that it isn't a problem. The iiNet techs generally don't have a clue. There are a few of them that know Mac's but most of the ones that don't believe linux is the savoir of the world are hooked on Windows. The D-Link DSL 300 which they supply has an authentication client built in. All that's required is to set the Mac up to use the DSL 300 as a router and for the Mac to grab a DHCP address from the modem. It's very easy to set up and works fine. -- My first job was working in an orange juice factory, but I got canned ... couldn't concentrate.
Re: broadband/Macs
But iinet techies are doing this, telling people of lack of Mac compatability, I got told this yesterday. Techi said they had one person on a Mac, but it wasn't working well. So, good to hear that it isn't a problem. You should find out the tech's name when you speak to them (always a good idea with techsupport people), and if they tell you you can't hook up a Mac you should ask to speak to their supervisor so that they can be properly re-educated. Have fun, Shay -- === Shay Telfer Perth, Western Australia Technomancer It must be bunnies! Opinions for hire [POQ] [EMAIL PROTECTED] fnord
Re: broadband/Macs
Phillip McGree wrote: The fact is that iiNet just aren't fussed about the Mac market, and Mac users get turfed aside and ignored. I find it entirely depends on which support person you strike at the time. Some are very knowledgeable indeed, about OS X in particular. If the support person you happen to get has no clue, ask for someone who does. Iinet explicitly supports OS X for their new broadband product, so you have a right to request (demand?) appropriate support. -- Lara
RE: broadband/Macs
The only problem with this though is that when you ask to speak to a supervisor, you are just as likely to be passed onto another techie sitting right next door to them... -Original Message- From: Shay Telfer [mailto:[EMAIL PROTECTED] Sent: Wednesday, 19 June 2002 12:30 PM To: wamug@wamug.org.au Subject: Re: broadband/Macs But iinet techies are doing this, telling people of lack of Mac compatability, I got told this yesterday. Techi said they had one person on a Mac, but it wasn't working well. So, good to hear that it isn't a problem. You should find out the tech's name when you speak to them (always a good idea with techsupport people), and if they tell you you can't hook up a Mac you should ask to speak to their supervisor so that they can be properly re-educated. Have fun, Shay -- === Shay Telfer Perth, Western Australia Technomancer It must be bunnies! Opinions for hire [POQ] [EMAIL PROTECTED] fnord -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.html Guidelines - http://www.wamug.org.au/mailinglist/guidelines.html Unsubscribe - mailto:[EMAIL PROTECTED] Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
