[Wikimediauk-l] Long Term Support (Wheezy)

2012-11-13 Thread Gordon Joly



I was very pleased to find this in the release notes for Mediawiki 1.20 
 getting the Mediawiki message out there with the huge Linux userbase.


***
We're working closely with Linux distributors to make sure that the
MediaWiki bundled in Linux is something that we feel more comfortable
supporting.  In this vein, MediaWiki 1.19 is being targeted for long
term support.  Since Debian (the Linux distribution with the longest
release cycle) has a two year cycle between each freeze and we've
gotten MediaWiki 1.19 into Wheezy, we'll support MW 1.19 for the next
two years.  (Thank you especially to MediaWiki developer Platonides
for his help in working with the Debian developers.)
***


Tempted to copy edit that statement though...

we've gotten MediaWiki 1.19 into Wheezy...

:-)


Gordo


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Re: [Wikimediauk-l] Media training available for volunteers

2012-11-13 Thread Stevie Benton
Hello everyone,

I have one space remaining for this. If you'd like to take part please do
let me know soon.

Thank you,

Stevie

On 31 October 2012 17:17, Stevie Benton stevie.ben...@wikimedia.org.ukwrote:

 Thank you for the clarification.

 There are no plans to introduce a group known as accredited spokespeople
 or anything like that.

 As I say, not attending won't mean we'll ask you not to speak with the
 media - I'm not looking to restrict anyone's voluntary activities, but
 support them.   That said, I do think it is useful for anyone who speaks
 with the media who isn't trained to seriously consider taking advantage of
 this opportunity if they can. From my point of view, it's obviously better
 and more effective for those dealing with the media to be trained - but it
 isn't a requirement.

 Thanks,

 Stevie


 On 31 October 2012 17:11, Andy Mabbett a...@pigsonthewing.org.uk wrote:

 AIUI, only accredited trainers will be eligible to undertake certain
 Wikimedia-UK training projects

 I wanted to be clear (as I suspect is sensibly the case) that no
 similar restriction for accredited spokespeople would operate.

 Cheers,

 A.

 On 31 October 2012 16:57, Stevie Benton stevie.ben...@wikimedia.org.uk
 wrote:
  Hi Andy,
 
  Thank you for your email.
 
  I'm glad you like the look of the course. I designed it with the
 training
  provider to meet the needs of volunteers who may speak with the media
 from
  time to time because of their programming work.
 
  I'm not sure what you mean regarding accreditation for trainers I'm
 afraid -
  could you clarify please?
 
  Not attending won't prevent a volunteer from speaking with the media.
 It's
  about empowerment, not restriction. Attending will enhance the skills
 and
  confidence of volunteers in dealing with the media, and make them more
  effective in their use of the media and promotion of their work. Of
 course,
  the office is here to support volunteers in that as well!
 
  I do hope this helps but am happy to answer any other questions people
 may
  have. Do please remember that places are limited.
 
  Thanks and regards,
 
  Stevie
 
  On 31 October 2012 16:50, Andy Mabbett a...@pigsonthewing.org.uk
 wrote:
 
  On 31 October 2012 16:40, Stevie Benton 
 stevie.ben...@wikimedia.org.uk
  wrote:
 
   I just wanted to remind you of the availability of media training for
   our
   volunteers who may come into contact with members of the press.
 Please
   do
   take a look and, if you;re interested, please do let me know.
 
  The course outlined looks like a very good one.
 
  I'm already comfortable with speaking to the media; I've had similar
  training in my past professional life, and a fair amount of experience
  (for Wikimedia and elsewhere), so I wouldn't want to take up a p\ace
  that would surely be of more benefit to others,
 
  Please can you confirm that not attending won't prejudice a community
  member from being put forward to speak to the media (c/f accreditation
  for trainers)?
 
  --
  Andy Mabbett
  @pigsonthewing
  http://pigsonthewing.org.uk
 
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  --
 
  Stevie Benton
  Communications Organiser
  Wikimedia UK
  +44 (0) 20 7065 0993 / +44 (0) 7803 505 173
  @StevieBenton
 
  Wikimedia UK is a Company Limited by Guarantee registered in England and
  Wales, Registered No. 6741827. Registered Charity No.1144513. Registered
  Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A
 4LT.
  United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia
  movement. The Wikimedia projects are run by the Wikimedia Foundation
 (who
  operate Wikipedia, amongst other projects).
 
  Wikimedia UK is an independent non-profit charity with no legal control
 over
  Wikipedia nor responsibility for its contents.
 
 
 
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 @pigsonthewing
 http://pigsonthewing.org.uk

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 wikimediau...@wikimedia.org
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 --

 Stevie Benton
 Communications Organiser
 Wikimedia UK+44 (0) 20 7065 0993 / +44 (0) 7803 505 173
 @StevieBenton

 Wikimedia UK is a Company Limited by Guarantee registered in England and 
 Wales, Registered No. 6741827. Registered Charity No.1144513. Registered 
 Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A 4LT. 
 United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia 
 movement. The Wikimedia projects are run by the Wikimedia Foundation (who 
 operate Wikipedia, amongst other projects).

 *Wikimedia UK is an 

Re: [Wikimediauk-l] Media training available for volunteers

2012-11-13 Thread Roger Bamkin
Sgn me up Stevie!

On 13 November 2012 09:53, Stevie Benton stevie.ben...@wikimedia.org.ukwrote:

 Hello everyone,

 I have one space remaining for this. If you'd like to take part please do
 let me know soon.

 Thank you,

 Stevie


 On 31 October 2012 17:17, Stevie Benton stevie.ben...@wikimedia.org.ukwrote:

 Thank you for the clarification.

 There are no plans to introduce a group known as accredited
 spokespeople or anything like that.

 As I say, not attending won't mean we'll ask you not to speak with the
 media - I'm not looking to restrict anyone's voluntary activities, but
 support them.   That said, I do think it is useful for anyone who speaks
 with the media who isn't trained to seriously consider taking advantage of
 this opportunity if they can. From my point of view, it's obviously better
 and more effective for those dealing with the media to be trained - but it
 isn't a requirement.

 Thanks,

 Stevie


 On 31 October 2012 17:11, Andy Mabbett a...@pigsonthewing.org.uk wrote:

 AIUI, only accredited trainers will be eligible to undertake certain
 Wikimedia-UK training projects

 I wanted to be clear (as I suspect is sensibly the case) that no
 similar restriction for accredited spokespeople would operate.

 Cheers,

 A.

 On 31 October 2012 16:57, Stevie Benton stevie.ben...@wikimedia.org.uk
 wrote:
  Hi Andy,
 
  Thank you for your email.
 
  I'm glad you like the look of the course. I designed it with the
 training
  provider to meet the needs of volunteers who may speak with the media
 from
  time to time because of their programming work.
 
  I'm not sure what you mean regarding accreditation for trainers I'm
 afraid -
  could you clarify please?
 
  Not attending won't prevent a volunteer from speaking with the media.
 It's
  about empowerment, not restriction. Attending will enhance the skills
 and
  confidence of volunteers in dealing with the media, and make them more
  effective in their use of the media and promotion of their work. Of
 course,
  the office is here to support volunteers in that as well!
 
  I do hope this helps but am happy to answer any other questions people
 may
  have. Do please remember that places are limited.
 
  Thanks and regards,
 
  Stevie
 
  On 31 October 2012 16:50, Andy Mabbett a...@pigsonthewing.org.uk
 wrote:
 
  On 31 October 2012 16:40, Stevie Benton 
 stevie.ben...@wikimedia.org.uk
  wrote:
 
   I just wanted to remind you of the availability of media training
 for
   our
   volunteers who may come into contact with members of the press.
 Please
   do
   take a look and, if you;re interested, please do let me know.
 
  The course outlined looks like a very good one.
 
  I'm already comfortable with speaking to the media; I've had similar
  training in my past professional life, and a fair amount of experience
  (for Wikimedia and elsewhere), so I wouldn't want to take up a p\ace
  that would surely be of more benefit to others,
 
  Please can you confirm that not attending won't prejudice a community
  member from being put forward to speak to the media (c/f accreditation
  for trainers)?
 
  --
  Andy Mabbett
  @pigsonthewing
  http://pigsonthewing.org.uk
 
  ___
  Wikimedia UK mailing list
  wikimediau...@wikimedia.org
  http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
  WMUK: http://uk.wikimedia.org
 
 
 
 
  --
 
  Stevie Benton
  Communications Organiser
  Wikimedia UK
  +44 (0) 20 7065 0993 / +44 (0) 7803 505 173
  @StevieBenton
 
  Wikimedia UK is a Company Limited by Guarantee registered in England
 and
  Wales, Registered No. 6741827. Registered Charity No.1144513.
 Registered
  Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A
 4LT.
  United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia
  movement. The Wikimedia projects are run by the Wikimedia Foundation
 (who
  operate Wikipedia, amongst other projects).
 
  Wikimedia UK is an independent non-profit charity with no legal
 control over
  Wikipedia nor responsibility for its contents.
 
 
 
  ___
  Wikimedia UK mailing list
  wikimediau...@wikimedia.org
  http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
  WMUK: http://uk.wikimedia.org
 



 --
 Andy Mabbett
 @pigsonthewing
 http://pigsonthewing.org.uk

 ___
 Wikimedia UK mailing list
 wikimediau...@wikimedia.org
 http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
 WMUK: http://uk.wikimedia.org




 --

 Stevie Benton
 Communications Organiser
 Wikimedia UK+44 (0) 20 7065 0993 / +44 (0) 7803 505 173
 @StevieBenton

 Wikimedia UK is a Company Limited by Guarantee registered in England and 
 Wales, Registered No. 6741827. Registered Charity No.1144513. Registered 
 Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A 4LT. 
 United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia 
 movement. The Wikimedia projects are 

Re: [Wikimediauk-l] In response to today’s news articles in The Times and The Daily Telegraph about PR editing of Wikipedia

2012-11-13 Thread Michael Peel
According to the Times, the reverted edits referred to were made by 
212.161.34.130. Looking through the history of the article, the relevant diffs 
seem to be:
http://en.wikipedia.org/w/index.php?title=Alisher_Usmanovdiff=379790641oldid=377970394
and
http://en.wikipedia.org/w/index.php?title=Alisher_Usmanovdiff=392056591oldid=391203395

I'd encourage you to post a message on the article talk page pointing towards 
the diff that you link to, so that the editors that are currently looking at 
that article are aware of it.

Thanks,
Mike

On 13 Nov 2012, at 20:40, Andreas Kolbe jayen...@gmail.com wrote:

 If this diff was the change:
 
 http://en.wikipedia.org/w/index.php?title=Alisher_Usmanovdiff=482553850oldid=481482592
 
 When was this undone? The deleted stuff about Kommersant (cited to the BBC, 
 http://www.bbc.co.uk/news/world-europe-16183112 ) is not in the article even 
 now. 
 
 Andreas
 
 On Mon, Nov 12, 2012 at 5:27 PM, Stevie Benton 
 stevie.ben...@wikimedia.org.uk wrote:
 Fair point. The reason I wrote it that way is because they basically took The 
 Times story and repackaged it. But yes, a distinction worth making.
 
 Thanks,
 
 Stevie
 
 
 On 12 November 2012 17:25, David Gerard dger...@gmail.com wrote:
 On 12 November 2012 16:59, Stevie Benton stevie.ben...@wikimedia.org.uk 
 wrote:
 
  Wikimedia UK has just published a blog post giving its response to today's 
  news stories in The Times and The Daily Telegraph about paid editing of 
  Wikipedia.
  You can see the blog post at http://bit.ly/ZfSaln but the full content is 
  below.
 
 
 I wouldn't say the Telegraph republished the Times story - that
 implies a reprint or licensed copy - though it's clear they just
 worked straight from it. Possibly also ran the story.
 
 
 - d.
 
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 wikimediau...@wikimedia.org
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 -- 
 Stevie Benton
 Communications Organiser
 Wikimedia UK
 +44 (0) 20 7065 0993 / +44 (0) 7803 505 173
 @StevieBenton
 Wikimedia UK is a Company Limited by Guarantee registered in England and 
 Wales, Registered No. 6741827. Registered Charity No.1144513. Registered 
 Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A 4LT. 
 United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia 
 movement. The Wikimedia projects are run by the Wikimedia Foundation (who 
 operate Wikipedia, amongst other projects).
 Wikimedia UK is an independent non-profit charity with no legal control over 
 Wikipedia nor responsibility for its contents.
 
 
 
 
 ___
 Wikimedia UK mailing list
 wikimediau...@wikimedia.org
 http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
 WMUK: http://uk.wikimedia.org
 
 
 ___
 Wikimedia UK mailing list
 wikimediau...@wikimedia.org
 http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
 WMUK: http://uk.wikimedia.org

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Re: [Wikimediauk-l] In response to today’s news articles in The Times and The Daily Telegraph about PR editing of Wikipedia

2012-11-13 Thread Andreas Kolbe
On Tue, Nov 13, 2012 at 8:59 PM, Michael Peel michael.p...@wikimedia.org.uk
 wrote:

 According to the Times, the reverted edits referred to were made by
 212.161.34.130. Looking through the history of the article, the relevant
 diffs seem to be:

 http://en.wikipedia.org/w/index.php?title=Alisher_Usmanovdiff=379790641oldid=377970394
 and

 http://en.wikipedia.org/w/index.php?title=Alisher_Usmanovdiff=392056591oldid=391203395

 I'd encourage you to post a message on the article talk page pointing
 towards the diff that you link to, so that the editors that are currently
 looking at that article are aware of it.

 Thanks,
 Mike



Thanks Mike. Will do.

Andreas



 On 13 Nov 2012, at 20:40, Andreas Kolbe jayen...@gmail.com wrote:

 If this diff was the change:


 http://en.wikipedia.org/w/index.php?title=Alisher_Usmanovdiff=482553850oldid=481482592

 When was this undone? The deleted stuff about Kommersant (cited to the
 BBC, http://www.bbc.co.uk/news/world-europe-16183112 ) is not in the
 article even now.

 Andreas

 On Mon, Nov 12, 2012 at 5:27 PM, Stevie Benton 
 stevie.ben...@wikimedia.org.uk wrote:

 Fair point. The reason I wrote it that way is because they basically took
 The Times story and repackaged it. But yes, a distinction worth making.

 Thanks,

 Stevie


 On 12 November 2012 17:25, David Gerard dger...@gmail.com wrote:

 On 12 November 2012 16:59, Stevie Benton stevie.ben...@wikimedia.org.uk
 wrote:

  Wikimedia UK has just published a blog post giving its response to
 today's news stories in The Times and The Daily Telegraph about paid
 editing of Wikipedia.
  You can see the blog post at http://bit.ly/ZfSaln but the full
 content is below.


 I wouldn't say the Telegraph republished the Times story - that
 implies a reprint or licensed copy - though it's clear they just
 worked straight from it. Possibly also ran the story.


 - d.

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 wikimediau...@wikimedia.org
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 --

 Stevie Benton
 Communications Organiser
 Wikimedia UK+44 (0) 20 7065 0993 / +44 (0) 7803 505 173
 @StevieBenton

 Wikimedia UK is a Company Limited by Guarantee registered in England and 
 Wales, Registered No. 6741827. Registered Charity No.1144513. Registered 
 Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A 4LT. 
 United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia 
 movement. The Wikimedia projects are run by the Wikimedia Foundation (who 
 operate Wikipedia, amongst other projects).

 *Wikimedia UK is an independent non-profit charity with no legal control 
 over Wikipedia nor responsibility for its contents.*



 ___
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Re: [Wikimediauk-l] In response to today’s news articles in The Times and The Daily Telegraph about PR editing of Wikipedia

2012-11-13 Thread David Gerard
On 13 November 2012 20:59, Michael Peel michael.p...@wikimedia.org.uk wrote:

 According to the Times, the reverted edits referred to were made by
 212.161.34.130. Looking through the history of the article, the relevant
 diffs seem to be:


BTW - if you can get a copy of yesterday's Times, you should. That
article has some of the best explanation for the general public of how
to work a Wikipedia history tab that I've ever seen.

(It's such a pity the Times really doesn't want its stuff widely read
on the net, i.e. by the people who would be most interested in this.)


0 d.

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Re: [Wikimediauk-l] In response to today’s news articles in The Times and The Daily Telegraph about PR editing of Wikipedia

2012-11-13 Thread Michael Peel

On 13 Nov 2012, at 21:16, David Gerard dger...@gmail.com wrote:

 (It's such a pity the Times really doesn't want its stuff widely read
 on the net, i.e. by the people who would be most interested in this.)

I completely agree. It's very scary that the Daily Mail is more accessible than 
the Times on the internet right now. :-?

Thanks,
Mike
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Re: [Wikimediauk-l] In response to today’s news articles in The Times and The Daily Telegraph about PR editing of Wikipedia

2012-11-13 Thread Andreas Kolbe
Along with MSN News, the Daily Mail is in fact the most read news source in
the English speaking world, according to this article:

http://www.nouse.co.uk/2012/11/12/the-daily-mail-lolcats-with-a-masthead/

I don't know whether that is just online, or the combined number of online
and print readers. In terms of print circulation, the Daily Mail is no. 2
in the UK (after The Sun), with close to 2 million copies sold.

The Mail Online website overtook the New York Times website in January of
this year to become the most read newspaper website.

Andreas

On Tue, Nov 13, 2012 at 9:19 PM, Michael Peel michael.p...@wikimedia.org.uk
 wrote:


 On 13 Nov 2012, at 21:16, David Gerard dger...@gmail.com wrote:

  (It's such a pity the Times really doesn't want its stuff widely read
  on the net, i.e. by the people who would be most interested in this.)

 I completely agree. It's very scary that the Daily Mail is more accessible
 than the Times on the internet right now. :-?

 Thanks,
 Mike
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[Wikimediauk-l] PR industry blames 'cumbersome' Wikipedia

2012-11-13 Thread fabian
Hi all,

I found this a bit comical:

http://www.prweek.com/uk/news/1159206/pr-industry-blames-cumbersome-wikipedia-finsbury-editing-issue/

They don't get it that the COI policy affects everyone.

They think that just because they want people to pay them to change the
articles they should be allowed to do so!

Ingham added that ‘too many of the people who edit Wikipedia still do not
understand PR’.

‘Too many of them continue to have the knee-jerk reaction that
information from a PR professional must intrinsically be wrong.’
Ingham urged Wikipedia to implement ‘radical reform’ to its editing process.

Just because someone does not agree with you, does not mean that they do
not understand you.

No-one is saying their information is intrinsically wrong, just that they
should not edit articles relating to their clients.

all the best

Leuthe


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Re: [Wikimediauk-l] PR industry blames 'cumbersome' Wikipedia

2012-11-13 Thread Andreas Kolbe
On Tue, Nov 13, 2012 at 10:14 PM, fab...@unpopular.org.uk wrote:

 Hi all,

 I found this a bit comical:


 http://www.prweek.com/uk/news/1159206/pr-industry-blames-cumbersome-wikipedia-finsbury-editing-issue/

 They don't get it that the COI policy affects everyone.

 They think that just because they want people to pay them to change the
 articles they should be allowed to do so!

 Ingham added that ‘too many of the people who edit Wikipedia still do not
 understand PR’.

 ‘Too many of them continue to have the knee-jerk reaction that
 information from a PR professional must intrinsically be wrong.’
 Ingham urged Wikipedia to implement ‘radical reform’ to its editing
 process.

 Just because someone does not agree with you, does not mean that they do
 not understand you.

 No-one is saying their information is intrinsically wrong, just that they
 should not edit articles relating to their clients.

 all the best

 Leuthe



That's not entirely fair, for several reasons:

Until recently, the Contact Us page and the pages you were directed to when
you wanted to report a problem were an absolute maze:

http://en.wikipedia.org/w/index.php?title=Wikipedia:Contact_usoldid=513214834

http://en.wikipedia.org/w/index.php?title=Wikipedia:Contact_us/Article_problemoldid=512211633

http://en.wikipedia.org/w/index.php?title=Wikipedia:Contact_us/Article_problem/Factual_error_(from_subject)oldid=499179529

It is now vastly improved – Oliver (Ironholds) did some fantastic work on
it in October, and cut out some subpages altogether – but until last month,
it was a daunting task just to locate the OTRS e-mail, and on the way there
you passed a prominent invitation to just Fix it yourself.

Another problem is that OTRS can sometimes take weeks to reply. One very
distressed BLP subject told me it was four weeks before he heard back. Also
see this comment by Jclemens: I've seen this happen on OTRS time and time
again: real tickets about unbalanced articles do go unanswered for weeks.

http://en.wikipedia.org/w/index.php?title=Wikipedia:Requests_for_comment/COIdiff=479583654oldid=479583284

PR people are told to leave messages on article talk pages. Problem is,
these are routinely ignored for days, weeks or forever. Even if they're
not, often the only editors attending are those responsible for the state
of the article that caused the complaint in the first place.

On Jimbo's talk page someone just suggested using the COI noticeboard as a
default location for PR people to raise concerns. I think that could work:
there are regulars attending to that noticeboard, and complaints there
would get outside eyes on the perceived problem, and an answer within a
reasonable time frame.

Andreas
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Re: [Wikimediauk-l] PR industry blames 'cumbersome' Wikipedia (Andreas Kolbe)

2012-11-13 Thread Paul Wilkinson
Dear Andreas
Francis Ingham is DG of the PRCA. Its fee-paying members include RLM
Finsbury (among other WPP companies), so, ultimately, it contributes to his
salary. Possible COI?

Paul
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Re: [Wikimediauk-l] PR industry blames 'cumbersome' Wikipedia (Andreas Kolbe)

2012-11-13 Thread Andreas Kolbe
On Tue, Nov 13, 2012 at 11:24 PM, Paul Wilkinson paul.wilkin...@pwcom.co.uk
 wrote:

 Dear Andreas
 Francis Ingham is DG of the PRCA. Its fee-paying members include RLM
 Finsbury (among other WPP companies), so, ultimately, it contributes to his
 salary. Possible COI?

 Paul



Come on, you are a CIPR fellow, and CIPR and PRCA are rival bodies. In
fact, Ingham used to be the CIPR's assistant director, until he defected to
the PRCA. Shall I make an ad-hominem comment based on your COI too?

Yes, Finsbury is one of several hundred members of PRCA. Even so Ingham did
not condone their behaviour. And what he says about the poor perception of
PR professionals is the same thing CIPR have said (and according to
Wikipedia, it's one thing CIPR and PRCA agree on, and have collaborated on).

The question is not, does the man have a COI; the question is, Is there
merit in what he says?

And there is. Oliver's revamp of the Contact Us pages has made a huge
difference, because previously, PR professionals would pass three
invitations to fix the article themselves before they would come to the
OTRS e-mail address.

But there is still room for improvement. OTRS e-mails should be responded
to the same day, not up to four weeks later. Is anyone collecting data on
how quickly OTRS mails are responded to? Are those data public? If not,
there is another potential area for improvement.

PR professionals could be invited to post to the COI noticeboard AND the
article talk page at the same time (leaving a link on the article talk page
to the COIN discussion), so they get a prompt response. There should be a
discussion whether PR professionals should be forbidden or encouraged to
contribute to COI noticeboard queries where they do not have a COI
themselves beyond being PR professionals too. These are some ideas.

Andreas
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Re: [Wikimediauk-l] PR industry blames 'cumbersome' Wikipedia

2012-11-13 Thread Doug Weller
The OTRS Quality queue is again over 200, which is pretty worrying.
Partially my fault as I haven't been doing much if any OTRS work recently.
Doug


On Tue, Nov 13, 2012 at 10:42 PM, Andreas Kolbe jayen...@gmail.com wrote:

 On Tue, Nov 13, 2012 at 10:31 PM, David Gerard dger...@gmail.com wrote:

 On 13 November 2012 22:29, Andreas Kolbe jayen...@gmail.com wrote:

  That's not entirely fair, for several reasons:
  Until recently, the Contact Us page and the pages you were directed to
 when
  you wanted to report a problem were an absolute maze:


 Bollocks. The case is about Finsbury removing well-referenced
 information to attempt to cleanse a client's entry. You are stretching
 beyond sanity to paint their actions as in any way reasonably
 acceptable.


 - d.


 You may have noticed that I don't like the idea of Usmanov's biography
 being sanitised, and posted on its talk page to that effect.

 But this is a completely different matter from the way Wikipedia handles
 complaints. Wikipedia gets anonymous contributions that spin just as well
 as the best PR companies, only negatively, and there must be a way for
 justifiably aggrieved biography subjects to get some satisfaction.

 Francis Ingham, the guy who made that comment about Wikipedia's cumbersome
 and opaque complaints system, is the PRCA director-general, and he does not
 work for Finsbury as far as I know. And it so happens I and Tom Morris here
 for example said exactly the same thing about the complaints system until a
 few weeks ago – until Oliver revamped the whole thing.

 That still doesn't mean every OTRS e-mail will get a prompt reply, but
 it's a step in the right direction.

 Andreas

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-- 
Doug Weller
http://www.ramtops.co.uk
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