Re: [WISPA] Re: Outsourced installations (KyWiFi LLC)
The way around it is to book it as an install Tom. YES you should be paid for work you do for people. That includes a site survey. If they just want to look, than you go out of them. If they want to buy it's for you. Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam - Original Message - From: Tom DeReggi [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 09, 2006 9:44 AM Subject: Re: [WISPA] Re: Outsourced installations (KyWiFi LLC) There is a big difference between not getting the subscriber because they changed their mind versus they couldn't get signal. If the customer wants your service, and you can;t get it to them, should you be able to charge for the trip? If I could, I'd make more money doing site surveys than providing service. With that policy, its just a matter of time before the best practice would be start advertising in every publication and promising the world. Whats wrong with over promising, if the end result will be just that they don;t qualify, and you are off the hook for delivering? For these reason, and credibilty I believe it is inappropriate to charge for site surveys. The ISP's job is to know develop systems for accurate pre-qual and know their target areas, and have efficient site survey methods, adequate to reduce the loss associated with the site surveys. I charge higher install fees, because the people that are successfull, subsidize the cost of those that are not. However, I feel getting a deposit is not a bad idea, and I see no reason to refund money for people that change their mind after the work was performed successfully. The problem is how to do it legally and amicably. Sure you can get a Credit Card, but they can protest the charge unless you have signed paperwork. They now need a fax machine to get you the paperwork. Most residential users don't have this. So now the survey process gets delayed several days, until they get to the office to fax the paper work, in the mean time you lost the opportunity to send the tech by that was just down the street already. Its jsut so much easier to send a contract with the installer to get signed when he arrives. And are they really going to sign it, if you aren't successful and there? I guess it depends on how far away the installation is, on wether its worth the risk to go without getting a deposit. Instead what we do is that we jsut make everyone wait for a surevey until its cost effective and convenient for us to do it, and its free. If someone wants us to escalate the survey, which increases our cost, then we charge them a priority fee upfront (non-refundable). There is also now a demand that has been established by the customer, and providers cost for special treatment recognized by custoemr, and an approival that he doesn't mind paying if you are unsuccessful. Money lost on site surveys is a sore point for us as well, but I'm just not sure there is a good away around it, and part of teh cost of doing business. I think instead a provider needs to think about what markets he serves are cost effective for them to serve, and how to cost effectively serve them. This is the difference between soliciting qualified leads and advertising blindly. The way we handled it for residential is that we send the van to the area that we want to serve, and he does a site survey from the road in front of every house, and if they qualify, they get a flyer on their door. Its cheaper to survey all the homes at once even if tehy aren't prospects than it is to go back and survey a few individually as they order. When a neighbor refers a new client to us, we pull up their address, and go, Yes we already sureveyed you, you do or do not qualify. Tom DeReggi RapidDSL Wireless, Inc IntAirNet- Fixed Wireless Broadband - Original Message - From: Blair Davis [EMAIL PROTECTED] To: WISPA General List wireless@wispa.org Sent: Monday, October 09, 2006 12:06 AM Subject: Re: [WISPA] Re: Outsourced installations (KyWiFi LLC) I would not even consider charging for a site survey. Way too many possibilitys for bad press. I simply consider it a cost of doing business. Rarely do we have someone decline service if it can be done at our $199/$299 install rate. I have declines on the $799+ installs, but I expect those. Blair Davis West Michigan Wireless ISP Justin Wilson wrote: I would not be happy about the $29.95 fee. If you can get away with it go right ahead. I look at it the customer is betting $29.95 that they can get service. I would rather have it here if they can get service, and they don't then they are charged $29.95. If they can't get service why should they have to pay
Re: [WISPA] Tranzeo CPE alternative
Deliberant, Demarc, and Ascendance are all the same radios. Between these three you will need to compare antennas, enclosure, firmware, and surge suppression. I chose Demarc. Brian Chad Halsted wrote: Take a look at these… http://www.demarctech.com/products/reliawave-rwo/rwo-plus-hpg-15a.htm I have ordered a couple to evaluate, but still haven’t had the time to put them up. They are built pretty solid and are a tad bit smaller than the TR-CPE200’s. They were advised to me by another Wisper that uses StarOS, he had good success with them. *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Jason Hensley *Sent:* Tuesday, October 10, 2006 2:17 PM *To:* WISPA General List *Subject:* [WISPA] Tranzeo CPE alternative Trying to evaluate all of my options here, and thought I would see what other CPE are out there that are comparable to Tranzeo CPQ units (802.11b, built-in router, etc). Want to stay within that price range, but DON'T want to build a unit myself. Not that I'm not happy with the CPQ's, but I've had a run of bad ones (to the tune of 1 in almost every 10 pack I get in here) and just not sure what's going on. I just got word of a price increase on the CPE units also (not the CPQ's though). I'd also like to get something a little smaller in physical size than the Tranzeo's. Not that they are bad, but would be nice if they weren't quite such an eyesore. Again, that's not a huge issue though. Anyway, just thought I'd throw this out. I've considered Canopy, but of course, that's an entire network change. Just not sure if I want to do that, and not sure if it would be as financially economical as Tranzeo in the long run. -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Nuvio Down?
AGAIN !!! Chuck Moses HIGH DESERT WIRELESS BROADBAND COMMUNICATION 16922 Airport Blvd # 17 Mojave CA 93501 661 824 3431 office 818 406 6818 cell -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brad Belton Sent: Monday, October 09, 2006 12:41 PM To: wireless@wispa.org Subject: [WISPA] Nuvio Down? Anyone able to get to the Nuvio website? Phones are down too...sigh Thanks, Brad -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Customer side monitoring software
Hey guys, We are looking for a simple, user friendly monitoring software to install in our customers computer and would tell them if the internet is up, down , if default gateway is up or down , ect simple stuff that would help out tech support people troubleshoot over the phone. Sometimes is painfull and time consuming to get a customer to the c:/ prompt and ping stuff Once I saw a software like thet feom AOL ... Any ideas? Gino A. Villarini [EMAIL PROTECTED] Aeronet Wireless Broadband Corp. tel 787.273.4143 fax 787.273.4145 attachment: winmail.dat-- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Nuvio Down?
This is why we have redundant AND diverse upstream connections for voice. We had call quality issues with Level3 and just rerouted around them. -Matt Peter R. wrote: It could be that Nuvio isn't watching Level(3) as L3 changes it's BGP tables twice a day. Or it could be they are experiencing outages. TW Cable had a statewide DNS failure on Friday (all day). XO had a bad outage this week. Could be a billing issue. Could be lots of things - Peter C. Moses wrote: AGAIN !!! Chuck Moses HIGH DESERT WIRELESS BROADBAND COMMUNICATION 16922 Airport Blvd # 17 Mojave CA 93501 661 824 3431 office 818 406 6818 cell -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brad Belton Sent: Monday, October 09, 2006 12:41 PM To: wireless@wispa.org Subject: [WISPA] Nuvio Down? Anyone able to get to the Nuvio website? Phones are down too...sigh Thanks, Brad -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Good (?) news on TV Whitespaces
http://www.publicknowledge.org/node/677 Things are moving. Not sure what directions they'll go, but at least there's movement. One can't steer a parked car. Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Nuvio Down?
My vonage just works day after day. grin Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam - Original Message - From: Matt Liotta [EMAIL PROTECTED] To: [EMAIL PROTECTED]; WISPA General List wireless@wispa.org Sent: Thursday, October 12, 2006 3:27 PM Subject: Re: [WISPA] Nuvio Down? This is why we have redundant AND diverse upstream connections for voice. We had call quality issues with Level3 and just rerouted around them. -Matt Peter R. wrote: It could be that Nuvio isn't watching Level(3) as L3 changes it's BGP tables twice a day. Or it could be they are experiencing outages. TW Cable had a statewide DNS failure on Friday (all day). XO had a bad outage this week. Could be a billing issue. Could be lots of things - Peter C. Moses wrote: AGAIN !!! Chuck Moses HIGH DESERT WIRELESS BROADBAND COMMUNICATION 16922 Airport Blvd # 17 Mojave CA 93501 661 824 3431 office 818 406 6818 cell -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brad Belton Sent: Monday, October 09, 2006 12:41 PM To: wireless@wispa.org Subject: [WISPA] Nuvio Down? Anyone able to get to the Nuvio website? Phones are down too...sigh Thanks, Brad -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Customer side monitoring software
We have Pipteen that has been customized for us. Put in numbers with names and exe. for certain things and they can call in and do certain things under the tech support instructions. You have a Good Day now, Carl A Jeptha http://www.airnet.ca Office Phone: 905 349-2084 Office Hours: 9:00am - 5:00pm skype cajeptha Gino A. Villarini wrote: Hey guys, We are looking for a simple, user friendly monitoring software to install in our customers computer and would tell them if the internet is up, down , if default gateway is up or down , ect simple stuff that would help out tech support people troubleshoot over the phone. Sometimes is painfull and time consuming to get a customer to the c:/ prompt and ping stuff Once I saw a software like thet feom AOL ... Any ideas? Gino A. Villarini [EMAIL PROTECTED] Aeronet Wireless Broadband Corp. tel 787.273.4143 fax 787.273.4145 No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.408 / Virus Database: 268.13.2/472 - Release Date: 11/10/2006 -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Nuvio Down?
You hoo ... You hoo hoo! On 10/12/06 5:43 PM, Marlon K. Schafer (509) 982-2181 [EMAIL PROTECTED] wrote: My vonage just works day after day. grin Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam - Original Message - From: Matt Liotta [EMAIL PROTECTED] To: [EMAIL PROTECTED]; WISPA General List wireless@wispa.org Sent: Thursday, October 12, 2006 3:27 PM Subject: Re: [WISPA] Nuvio Down? This is why we have redundant AND diverse upstream connections for voice. We had call quality issues with Level3 and just rerouted around them. -Matt Peter R. wrote: It could be that Nuvio isn't watching Level(3) as L3 changes it's BGP tables twice a day. Or it could be they are experiencing outages. TW Cable had a statewide DNS failure on Friday (all day). XO had a bad outage this week. Could be a billing issue. Could be lots of things - Peter C. Moses wrote: AGAIN !!! Chuck Moses HIGH DESERT WIRELESS BROADBAND COMMUNICATION 16922 Airport Blvd # 17 Mojave CA 93501 661 824 3431 office 818 406 6818 cell -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brad Belton Sent: Monday, October 09, 2006 12:41 PM To: wireless@wispa.org Subject: [WISPA] Nuvio Down? Anyone able to get to the Nuvio website? Phones are down too...sigh Thanks, Brad -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
RE: [WISPA] Nuvio Down?
lol...yah, the Vonage tune is hard to miss. Brilliant marketing team. However, as a Vonage customer since Dec, 2002 I can vouch they've had their fair share of trouble too. grin Brad -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Cliff Leboeuf Sent: Thursday, October 12, 2006 10:23 PM To: WISPA General List Subject: Re: [WISPA] Nuvio Down? You hoo ... You hoo hoo! On 10/12/06 5:43 PM, Marlon K. Schafer (509) 982-2181 [EMAIL PROTECTED] wrote: My vonage just works day after day. grin Marlon (509) 982-2181 Equipment sales (408) 907-6910 (Vonage)Consulting services 42846865 (icq)And I run my own wisp! 64.146.146.12 (net meeting) www.odessaoffice.com/wireless www.odessaoffice.com/marlon/cam - Original Message - From: Matt Liotta [EMAIL PROTECTED] To: [EMAIL PROTECTED]; WISPA General List wireless@wispa.org Sent: Thursday, October 12, 2006 3:27 PM Subject: Re: [WISPA] Nuvio Down? This is why we have redundant AND diverse upstream connections for voice. We had call quality issues with Level3 and just rerouted around them. -Matt Peter R. wrote: It could be that Nuvio isn't watching Level(3) as L3 changes it's BGP tables twice a day. Or it could be they are experiencing outages. TW Cable had a statewide DNS failure on Friday (all day). XO had a bad outage this week. Could be a billing issue. Could be lots of things - Peter C. Moses wrote: AGAIN !!! Chuck Moses HIGH DESERT WIRELESS BROADBAND COMMUNICATION 16922 Airport Blvd # 17 Mojave CA 93501 661 824 3431 office 818 406 6818 cell -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brad Belton Sent: Monday, October 09, 2006 12:41 PM To: wireless@wispa.org Subject: [WISPA] Nuvio Down? Anyone able to get to the Nuvio website? Phones are down too...sigh Thanks, Brad -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Nuvio Down?
One of the memes is to use a theme music for all of your Advertising. Aural memory like that is great stuff. Peter RAD-INFO, Inc. MarketingIDEAguy.com Brad Belton wrote: lol...yah, the Vonage tune is hard to miss. Brilliant marketing team. However, as a Vonage customer since Dec, 2002 I can vouch they've had their fair share of trouble too. grin Brad -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] BST Wireless Deployed in 10 cities
This may be a bit silly since I'm only a wireless guy (don't do DSL or anything else). But if you are the telco, why would you want to go wireless? I would think it would be cheaper and more reliable to provide internet over the wire you already have strung to the customers house... Anyone who knows better care to enlighten me? Sam Tetherow Sandhills Wireless Peter R. wrote: BellSouth Expands pre-WiMAX Service to 2 More Markets http://www.convergedigest.com/Wireless/broadbandwirelessarticle.asp?ID=19588 BellSouth announced the expansion of its pre-WiMAX broadband wireless into two new markets by late October -- select parts of Albany, Georgia and Paducah, Kentucky. Additionally, service will be expanded in the New Orleans area to include New Orleans East. With these expansions, BellSouth will offer the service in 10 Southeastern markets, including four markets recently launched in September: North Charleston, S.C.; Melbourne, Fla.; Greenville, Miss.; and Chattanooga, Tenn. BellSouth Wireless Broadband Service offers downstream speeds up to 1.5Mbps using its licensed WCS 2.3GHz spectrum. http://www.bellsouth.net/wirelessbb 05-Oct-06 Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect Communicate 813.963.5884 efax 530-323-7025 http://4isps.com -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
[WISPA] Re: [WISP] Bragging on Mikrotik
On Sun, 3 Sep 2006, Butch Evans wrote: I want to take this opportunity to share with these lists some things that we have recently done with a Mikrotik RouterOS based network. This may seem to some like blatant advertising, but it is certainly not intended to be that. I wanted to follow up on this a bit. After some pretty extensive testing, the network that we built is working exactly as the city has requested. We've had opportunity to follow up with them and offer additional services as well. I know that there were several people asking (on and offlist) for a report after the testing phase was completed. At this point, we (I) have done one other network up in a similar configuration. Some of the things that are currently running (on one or both networks): 1. City offices with a city wide VoIP system 2. Police vehicles with IP cameras, laptops (for running license information) and (in one case) a locator system (I think this is an IP addressable GPS, but not certain) 3. Fire trucks with various IP based equipment (not sure what) 4. Other city vehicles with laptops. 5. ISPs sharing the network (2 ISPs in one case) 6. One city is using this network for monitoring several pieces of their electric grid (not sure what they are doing exactly, but I understand they are using it) I am sure there are other things being done, but I was not part of that process, so I'm not certain on the details. I just thought I'd follow up a bit, since I told a few folks that I would do so. -- Butch Evans Network Engineering and Security Consulting 573-276-2879 http://www.butchevans.com/ Mikrotik Certified Consultant (http://www.mikrotik.com/consultants.html) -- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
