[WISPA] Tranzeo RMA process lately....
Has anyone else been having problems getting Tranzeo RMA's through lately or even a response from them? I usually only RMA 1 at a time but waited until I got 4 radios this last time and filled out the RMA and got an email from their tech saying I must have the radio LED's turned off or something. (which I can assure you I don't) I emailed them back twice and 2 weeks later have still gotten no response. Its almost like they are avoiding fixing these radio's. I don't even know if people are even buying Tranzeo anymore with Ubiquity around. Looks like Tranzeo's stock has been tanking the past 12 months, I suppose that's why my RMA's haven't been coming through.. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tranzeo RMA process lately....
Not sure why you don't just toss the Tranzeo and buy a Ubnt - same features, same cost (assuming you're paying shipping and waiting months and arguing via email). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 10:46 AM, Kurt Fankhauser k...@wavelinc.com wrote: Has anyone else been having problems getting Tranzeo RMA’s through lately or even a response from them? I usually only RMA 1 at a time but waited until I got 4 radios this last time and filled out the RMA and got an email from their tech saying I must have the radio LED’s turned off or something. (which I can assure you I don’t) I emailed them back twice and 2 weeks later have still gotten no response. Its almost like they are avoiding fixing these radio’s. I don’t even know if people are even buying Tranzeo anymore with Ubiquity around. Looks like Tranzeo’s stock has been tanking the past 12 months, I suppose that’s why my RMA’s haven’t been coming through…. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tranzeo RMA process lately....
We Have about 40 Tranzeo TR-CPQ-15's in the back room Replaced them all with UBNT we got sick of having to tell customers to reboot there radio all the time On 10/12/2010 9:50 AM, Josh Luthman wrote: Not sure why you don't just toss the Tranzeo and buy a Ubnt - same features, same cost (assuming you're paying shipping and waiting months and arguing via email). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 10:46 AM, Kurt Fankhauserk...@wavelinc.com wrote: Has anyone else been having problems getting Tranzeo RMA’s through lately or even a response from them? I usually only RMA 1 at a time but waited until I got 4 radios this last time and filled out the RMA and got an email from their tech saying I must have the radio LED’s turned off or something. (which I can assure you I don’t) I emailed them back twice and 2 weeks later have still gotten no response. Its almost like they are avoiding fixing these radio’s. I don’t even know if people are even buying Tranzeo anymore with Ubiquity around. Looks like Tranzeo’s stock has been tanking the past 12 months, I suppose that’s why my RMA’s haven’t been coming through…. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Tim Steele supp...@nitline.com NITLine Support (574) 772-7550 ext 103 www.NITLine.net WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tranzeo RMA process lately....
Oh believe me Josh, I haven't bought a Tranzeo for over a year. (I'm sure many others haven't either) But these units are still under warranty and for the price I paid for them ($180/each/CPQ19) when I could have bought 2 ubiquities I think this is ridiculus. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 _ From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, October 12, 2010 10:51 AM To: WISPA General List Subject: Re: [WISPA] Tranzeo RMA process lately Not sure why you don't just toss the Tranzeo and buy a Ubnt - same features, same cost (assuming you're paying shipping and waiting months and arguing via email). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 10:46 AM, Kurt Fankhauser k...@wavelinc.com wrote: Has anyone else been having problems getting Tranzeo RMA's through lately or even a response from them? I usually only RMA 1 at a time but waited until I got 4 radios this last time and filled out the RMA and got an email from their tech saying I must have the radio LED's turned off or something. (which I can assure you I don't) I emailed them back twice and 2 weeks later have still gotten no response. Its almost like they are avoiding fixing these radio's. I don't even know if people are even buying Tranzeo anymore with Ubiquity around. Looks like Tranzeo's stock has been tanking the past 12 months, I suppose that's why my RMA's haven't been coming through.. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tranzeo RMA process lately....
While I understand that is irritating to sink that kind of money, the way to look at it is: a) spend days, effort, time frustration, shipping etc to get them replaced - figure this is $50 to fix a once broken unit b) buy a new Ubnt something for $80 and use it in ~3 days Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 11:11 AM, Kurt Fankhauser k...@wavelinc.com wrote: Oh believe me Josh, I haven’t bought a Tranzeo for over a year. (I’m sure many others haven’t either) But these units are still under warranty and for the price I paid for them ($180/each/CPQ19) when I could have bought 2 ubiquities I think this is ridiculus. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 -- *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Josh Luthman *Sent:* Tuesday, October 12, 2010 10:51 AM *To:* WISPA General List *Subject:* Re: [WISPA] Tranzeo RMA process lately Not sure why you don't just toss the Tranzeo and buy a Ubnt - same features, same cost (assuming you're paying shipping and waiting months and arguing via email). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 10:46 AM, Kurt Fankhauser k...@wavelinc.com wrote: Has anyone else been having problems getting Tranzeo RMA’s through lately or even a response from them? I usually only RMA 1 at a time but waited until I got 4 radios this last time and filled out the RMA and got an email from their tech saying I must have the radio LED’s turned off or something. (which I can assure you I don’t) I emailed them back twice and 2 weeks later have still gotten no response. Its almost like they are avoiding fixing these radio’s. I don’t even know if people are even buying Tranzeo anymore with Ubiquity around. Looks like Tranzeo’s stock has been tanking the past 12 months, I suppose that’s why my RMA’s haven’t been coming through…. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tranzeo RMA process lately....
Did you try there Live chat support on there Website? On 10/12/2010 10:15 AM, Josh Luthman wrote: While I understand that is irritating to sink that kind of money, the way to look at it is: a) spend days, effort, time frustration, shipping etc to get them replaced - figure this is $50 to fix a once broken unit b) buy a new Ubnt something for $80 and use it in ~3 days Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 11:11 AM, Kurt Fankhauserk...@wavelinc.com wrote: Oh believe me Josh, I haven’t bought a Tranzeo for over a year. (I’m sure many others haven’t either) But these units are still under warranty and for the price I paid for them ($180/each/CPQ19) when I could have bought 2 ubiquities I think this is ridiculus. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 -- *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Josh Luthman *Sent:* Tuesday, October 12, 2010 10:51 AM *To:* WISPA General List *Subject:* Re: [WISPA] Tranzeo RMA process lately Not sure why you don't just toss the Tranzeo and buy a Ubnt - same features, same cost (assuming you're paying shipping and waiting months and arguing via email). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 10:46 AM, Kurt Fankhauserk...@wavelinc.com wrote: Has anyone else been having problems getting Tranzeo RMA’s through lately or even a response from them? I usually only RMA 1 at a time but waited until I got 4 radios this last time and filled out the RMA and got an email from their tech saying I must have the radio LED’s turned off or something. (which I can assure you I don’t) I emailed them back twice and 2 weeks later have still gotten no response. Its almost like they are avoiding fixing these radio’s. I don’t even know if people are even buying Tranzeo anymore with Ubiquity around. Looks like Tranzeo’s stock has been tanking the past 12 months, I suppose that’s why my RMA’s haven’t been coming through…. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Tim Steele supp...@nitline.com NITLine Support (574) 772-7550 ext 103 www.NITLine.net WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tranzeo RMA process lately....
Its been showing offline since forever.. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 _ From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of support Sent: Tuesday, October 12, 2010 11:19 AM To: WISPA General List Subject: Re: [WISPA] Tranzeo RMA process lately Did you try there Live chat support on there Website? On 10/12/2010 10:15 AM, Josh Luthman wrote: While I understand that is irritating to sink that kind of money, the way to look at it is: a) spend days, effort, time frustration, shipping etc to get them replaced - figure this is $50 to fix a once broken unit b) buy a new Ubnt something for $80 and use it in ~3 days Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 11:11 AM, Kurt Fankhauser mailto:k...@wavelinc.com k...@wavelinc.com wrote: Oh believe me Josh, I haven't bought a Tranzeo for over a year. (I'm sure many others haven't either) But these units are still under warranty and for the price I paid for them ($180/each/CPQ19) when I could have bought 2 ubiquities I think this is ridiculus. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 -- *From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On Behalf Of *Josh Luthman *Sent:* Tuesday, October 12, 2010 10:51 AM *To:* WISPA General List *Subject:* Re: [WISPA] Tranzeo RMA process lately Not sure why you don't just toss the Tranzeo and buy a Ubnt - same features, same cost (assuming you're paying shipping and waiting months and arguing via email). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 10:46 AM, Kurt Fankhauser mailto:k...@wavelinc.com k...@wavelinc.com wrote: Has anyone else been having problems getting Tranzeo RMA's through lately or even a response from them? I usually only RMA 1 at a time but waited until I got 4 radios this last time and filled out the RMA and got an email from their tech saying I must have the radio LED's turned off or something. (which I can assure you I don't) I emailed them back twice and 2 weeks later have still gotten no response. Its almost like they are avoiding fixing these radio's. I don't even know if people are even buying Tranzeo anymore with Ubiquity around. Looks like Tranzeo's stock has been tanking the past 12 months, I suppose that's why my RMA's haven't been coming through.. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -- Tim Steele supp...@nitline.com NITLine Support (574) 772-7550 ext 103 www.NITLine.net WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tranzeo RMA process lately....
I got stacks of Tranzeo CPQ's/SL2's just laying around so its not like I'm waiting on CPE's for installs. I just want my $800 worth of radio's fixed that I paid for.. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 _ From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, October 12, 2010 11:15 AM To: WISPA General List Subject: Re: [WISPA] Tranzeo RMA process lately While I understand that is irritating to sink that kind of money, the way to look at it is: a) spend days, effort, time frustration, shipping etc to get them replaced - figure this is $50 to fix a once broken unit b) buy a new Ubnt something for $80 and use it in ~3 days Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 11:11 AM, Kurt Fankhauser k...@wavelinc.com wrote: Oh believe me Josh, I haven't bought a Tranzeo for over a year. (I'm sure many others haven't either) But these units are still under warranty and for the price I paid for them ($180/each/CPQ19) when I could have bought 2 ubiquities I think this is ridiculus. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 _ From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, October 12, 2010 10:51 AM To: WISPA General List Subject: Re: [WISPA] Tranzeo RMA process lately Not sure why you don't just toss the Tranzeo and buy a Ubnt - same features, same cost (assuming you're paying shipping and waiting months and arguing via email). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 10:46 AM, Kurt Fankhauser k...@wavelinc.com wrote: Has anyone else been having problems getting Tranzeo RMA's through lately or even a response from them? I usually only RMA 1 at a time but waited until I got 4 radios this last time and filled out the RMA and got an email from their tech saying I must have the radio LED's turned off or something. (which I can assure you I don't) I emailed them back twice and 2 weeks later have still gotten no response. Its almost like they are avoiding fixing these radio's. I don't even know if people are even buying Tranzeo anymore with Ubiquity around. Looks like Tranzeo's stock has been tanking the past 12 months, I suppose that's why my RMA's haven't been coming through.. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
Re: [WISPA] Tranzeo RMA process lately....
One more reason I'm glad I ditched Tranzeo and went to Deliberant. No RMA issues at all, and the cost is less. $79 CPE with internal 14db antenna AND an external connector, and like someone else mentioned, no more resetting radio all the time!! From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Josh Luthman Sent: Tuesday, October 12, 2010 9:51 AM To: WISPA General List Subject: Re: [WISPA] Tranzeo RMA process lately Not sure why you don't just toss the Tranzeo and buy a Ubnt - same features, same cost (assuming you're paying shipping and waiting months and arguing via email). Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Tue, Oct 12, 2010 at 10:46 AM, Kurt Fankhauser k...@wavelinc.com wrote: Has anyone else been having problems getting Tranzeo RMA's through lately or even a response from them? I usually only RMA 1 at a time but waited until I got 4 radios this last time and filled out the RMA and got an email from their tech saying I must have the radio LED's turned off or something. (which I can assure you I don't) I emailed them back twice and 2 weeks later have still gotten no response. Its almost like they are avoiding fixing these radio's. I don't even know if people are even buying Tranzeo anymore with Ubiquity around. Looks like Tranzeo's stock has been tanking the past 12 months, I suppose that's why my RMA's haven't been coming through.. Kurt Fankhauser WAVELINC P.O. Box 126 Bucyrus, OH 44820 419-562-6405 WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ WISPA Wants You! Join today! http://signup.wispa.org/ WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
