Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC
This sounds very much like the problem we had with 20+ 2702I-E-K9 APs. It's a bug in the firmware - no idea how it got through testing... We had to serially config them all by hand - very painful. Process was... - Get MAC address of AP into your DHCP server - Boot AP - Using serial cable - enable - Cisco - Type: *capwap ap controller ip address w.x.y.z* (in a few seconds the AP will start firmware upgrade - AP flashing blue) - When you get the usual Not in Bound state error, login to the CLI Uesrname: Cisco, Password: Cisco - enable - Cisco - Type: *clear lwapp private-config* (AP will now start chatting to wism w.x.y.z) Apologies if this is not the same issue but if it is it will save you an awful lot of time trying to figure it out. We also saw the issue Jezz mentioned with two MAC addresses. That was easier to overcome! Mark Wireless Service Manager IT Services, University of Bristol On 22 July 2015 at 17:48, Bahr, Deb db...@coe.edu wrote: I am trying to deploy the 2702E AP's with 5508 wireless controllers and am seeing the following error: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP. It will receive an IP address, and then continue this error message and keep trying to renew DHCP IP. I can connect a AIR-CAP2702I to the same PoE switch and it connects flawlessly. I'm not sure why the 2702I will work and not the 2702E. Has anyone else ran into this issue? -- *Deb Bahr*Department of Information Technology db...@.coe.edu http://www.coe.edu |*319-399-8877 319-399-8877* http://www.coe.edu/ http://www.facebook.com/CoeCollege http://twitter.com/coecollege http://www.youtube.com/user/CoeCollege https://www.linkedin.com/company/coe-college http://instagram.com/coe_admission *Coe College Confidentiality Notice: Since email messages are transmitted over the Internet, Coe College cannot assure that such messages are secure. You should be careful in transmitting information to Coe College that you consider confidential. If you are uncomfortable with such risks, you may decide not to use email to communicate with Coe College. This message and any attachments are covered by the Electronic Communication Privacy Act, 18 USC Section 2510-2515, and may contain confidential and privileged information that is protected by law, including FERPA. The information contained herein is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient or designated agent of the recipient of such information, you are hereby notified that any use, dissemination, copying or retention of this email or the information contained herein is by law strictly prohibited and may subject you to penalties under federal and/or state law. If you received this email in error, please notify the sender immediately and permanently delete this email and all attachments.* ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC
I had that issue with 1702.
Solution from TAC was to ssh to AP:
Debug capwap console cli
Capwap ap controller ip address {IP_of_WLC}
It works, but as you say, massively annoying.
There is a suspicion that having the AP come up in the same vlan as the WLC -
my aps are in 4 different vlans, none of which are the vlan for WLC - that it
would find the controller.
-Original Message-
From: The EDUCAUSE Wireless Issues Constituent Group Listserv
[mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Britton Anderson
Sent: Wednesday, July 22, 2015 12:38 PM
To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU
Subject: Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC
Not with 2702's but 3702's, we had a batch come in enabled in Bridge mode out
of the box. In which case you have to login to your controller and add the MAC
address in the filter to allow it to associate. Then let it download the image,
then change the mode.
Massively annoying, but sometimes that's how it goes...
Britton Anderson mailto:blanders...@alaska.edu | Senior Network
Communications Specialist | University of Alaska
http://www.alaska.edu/oit | 907.450.8250
On Wed, Jul 22, 2015 at 9:15 AM, Mark Elley mark.el...@bristol.ac.uk wrote:
This sounds very much like the problem we had with 20+ 2702I-E-K9 APs.
It's a bug in the firmware - no idea how it got through testing...
We had to serially config them all by hand - very painful.
Process was...
* Get MAC address of AP into your DHCP server
* Boot AP
* Using serial cable - enable - Cisco
* Type: capwap ap controller ip address w.x.y.z (in a few seconds
the AP will start firmware upgrade - AP flashing blue)
* When you get the usual Not in Bound state error, login to the
CLI Uesrname: Cisco, Password: Cisco
* enable - Cisco
* Type: clear lwapp private-config (AP will now start chatting to
wism w.x.y.z)
Apologies if this is not the same issue but if it is it will save you
an awful lot of time trying to figure it out.
We also saw the issue Jezz mentioned with two MAC addresses. That was
easier to overcome!
Mark
Wireless Service Manager
IT Services, University of Bristol
On 22 July 2015 at 17:48, Bahr, Deb db...@coe.edu wrote:
I am trying to deploy the 2702E AP's with 5508 wireless
controllers and am seeing the following error:
Could not discover WLC. Either IP address is not assigned or
assigned IP is wrong. Renewing DHCP IP. It will receive an IP address, and
then continue this error message and keep trying to renew DHCP IP.
I can connect a AIR-CAP2702I to the same PoE switch and it
connects flawlessly. I'm not sure why the 2702I will work and not the 2702E.
Has anyone else ran into this issue?
--
Deb Bahr
Department of Information Technology
db...@.coe.edu http://www.coe.edu |319-399-8877
http://www.coe.edu/
http://www.facebook.com/CoeCollege
http://twitter.com/coecollege http://www.youtube.com/user/CoeCollege
https://www.linkedin.com/company/coe-college
http://instagram.com/coe_admission
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attachments are covered by the Electronic Communication Privacy Act, 18 USC
Section 2510-2515, and may contain confidential and privileged information that
is protected by law, including FERPA. The information contained herein is
transmitted for the sole use of the intended recipient(s). If you are not the
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Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC
Not with 2702's but 3702's, we had a batch come in enabled in Bridge mode out of the box. In which case you have to login to your controller and add the MAC address in the filter to allow it to associate. Then let it download the image, then change the mode. Massively annoying, but sometimes that's how it goes... Britton Anderson blanders...@alaska.edu | Senior Network Communications Specialist | University of Alaska http://www.alaska.edu/oit | 907.450.8250 On Wed, Jul 22, 2015 at 9:15 AM, Mark Elley mark.el...@bristol.ac.uk wrote: This sounds very much like the problem we had with 20+ 2702I-E-K9 APs. It's a bug in the firmware - no idea how it got through testing... We had to serially config them all by hand - very painful. Process was... - Get MAC address of AP into your DHCP server - Boot AP - Using serial cable - enable - Cisco - Type: *capwap ap controller ip address w.x.y.z* (in a few seconds the AP will start firmware upgrade - AP flashing blue) - When you get the usual Not in Bound state error, login to the CLI Uesrname: Cisco, Password: Cisco - enable - Cisco - Type: *clear lwapp private-config* (AP will now start chatting to wism w.x.y.z) Apologies if this is not the same issue but if it is it will save you an awful lot of time trying to figure it out. We also saw the issue Jezz mentioned with two MAC addresses. That was easier to overcome! Mark Wireless Service Manager IT Services, University of Bristol On 22 July 2015 at 17:48, Bahr, Deb db...@coe.edu wrote: I am trying to deploy the 2702E AP's with 5508 wireless controllers and am seeing the following error: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP. It will receive an IP address, and then continue this error message and keep trying to renew DHCP IP. I can connect a AIR-CAP2702I to the same PoE switch and it connects flawlessly. I'm not sure why the 2702I will work and not the 2702E. Has anyone else ran into this issue? -- *Deb Bahr*Department of Information Technology db...@.coe.edu http://www.coe.edu |*319-399-8877 319-399-8877* http://www.coe.edu/ http://www.facebook.com/CoeCollege http://twitter.com/coecollege http://www.youtube.com/user/CoeCollege https://www.linkedin.com/company/coe-college http://instagram.com/coe_admission *Coe College Confidentiality Notice: Since email messages are transmitted over the Internet, Coe College cannot assure that such messages are secure. You should be careful in transmitting information to Coe College that you consider confidential. If you are uncomfortable with such risks, you may decide not to use email to communicate with Coe College. This message and any attachments are covered by the Electronic Communication Privacy Act, 18 USC Section 2510-2515, and may contain confidential and privileged information that is protected by law, including FERPA. The information contained herein is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient or designated agent of the recipient of such information, you are hereby notified that any use, dissemination, copying or retention of this email or the information contained herein is by law strictly prohibited and may subject you to penalties under federal and/or state law. If you received this email in error, please notify the sender immediately and permanently delete this email and all attachments.* ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC
Hi, We’ve had an issue with AIR-CAP2702I’s doing this, the issue was they were presenting 2 MAC addresses, the one on the sticker, and the next on in the sequence; it’s this next in sequence which was requesting DHCP. We had to register two MACs for each AP for DHCP. Once the AP has updated its image from the controller it reverts back to using the MAC on the label and everything is as should be. TBH it pretty annoying, we’ve had around 200 out of 400 units do this. Whether this is your issue I’m unsure, but it’s worth checking; also make sure your switch ports are configured up to accept multiple MACs. Cheers, Jezz. From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Bahr, Deb Sent: 22 July 2015 17:48 To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC I am trying to deploy the 2702E AP's with 5508 wireless controllers and am seeing the following error: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP. It will receive an IP address, and then continue this error message and keep trying to renew DHCP IP. I can connect a AIR-CAP2702I to the same PoE switch and it connects flawlessly. I'm not sure why the 2702I will work and not the 2702E. Has anyone else ran into this issue? -- Deb Bahr Department of Information Technology db...@.coe.eduhttp://www.coe.edu |319-399-8877 [http://coe.edu/images/coelogo-signature.jpg]http://www.coe.edu/ [http://www.coe.edu/images/social/FB-C.png]http://www.facebook.com/CoeCollege [http://www.coe.edu/images/social/Twitt-C.png] http://twitter.com/coecollege [http://www.coe.edu/images/social/YT-C.png] http://www.youtube.com/user/CoeCollege [http://www.coe.edu/images/social/LI-C.png] https://www.linkedin.com/company/coe-college [http://www.coe.edu/images/social/IG-C.png] http://instagram.com/coe_admission Coe College Confidentiality Notice: Since email messages are transmitted over the Internet, Coe College cannot assure that such messages are secure. You should be careful in transmitting information to Coe College that you consider confidential. If you are uncomfortable with such risks, you may decide not to use email to communicate with Coe College. This message and any attachments are covered by the Electronic Communication Privacy Act, 18 USC Section 2510-2515, and may contain confidential and privileged information that is protected by law, including FERPA. The information contained herein is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient or designated agent of the recipient of such information, you are hereby notified that any use, dissemination, copying or retention of this email or the information contained herein is by law strictly prohibited and may subject you to penalties under federal and/or state law. If you received this email in error, please notify the sender immediately and permanently delete this email and all attachments. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC
Hey Deb, You may also want to review this. http://www.cisco.com/c/en/us/support/docs/wireless-mobility/wireless-lan-wlan/97066-dhcp-option-43-00.html Maybe all you need is to add option 43 with the hex of the ip address for the controller. Hope this helps you. Joey Rego Network Security Administrator Information Technology 3601 North Military Trail Boca Raton, FL 33431 T: 561-237-7982 jr...@lynn.edumailto:jr...@lynn.edu 1-800-888-5986 | www.lynn.eduhttp://www.lynn.edu/ [cid:image002.jpg@01CF442D.90504330] From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Britton Anderson Sent: Wednesday, July 22, 2015 1:38 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC Not with 2702's but 3702's, we had a batch come in enabled in Bridge mode out of the box. In which case you have to login to your controller and add the MAC address in the filter to allow it to associate. Then let it download the image, then change the mode. Massively annoying, but sometimes that's how it goes... Britton Andersonmailto:blanders...@alaska.edu | Senior Network Communications Specialist | University of Alaskahttp://www.alaska.edu/oit | 907.450.8250 On Wed, Jul 22, 2015 at 9:15 AM, Mark Elley mark.el...@bristol.ac.ukmailto:mark.el...@bristol.ac.uk wrote: This sounds very much like the problem we had with 20+ 2702I-E-K9 APs. It's a bug in the firmware - no idea how it got through testing... We had to serially config them all by hand - very painful. Process was... * Get MAC address of AP into your DHCP server * Boot AP * Using serial cable - enable - Cisco * Type: capwap ap controller ip address w.x.y.z (in a few seconds the AP will start firmware upgrade - AP flashing blue) * When you get the usual Not in Bound state error, login to the CLI Uesrname: Cisco, Password: Cisco * enable - Cisco * Type: clear lwapp private-config (AP will now start chatting to wism w.x.y.z) Apologies if this is not the same issue but if it is it will save you an awful lot of time trying to figure it out. We also saw the issue Jezz mentioned with two MAC addresses. That was easier to overcome! Mark Wireless Service Manager IT Services, University of Bristol On 22 July 2015 at 17:48, Bahr, Deb db...@coe.edumailto:db...@coe.edu wrote: I am trying to deploy the 2702E AP's with 5508 wireless controllers and am seeing the following error: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP. It will receive an IP address, and then continue this error message and keep trying to renew DHCP IP. I can connect a AIR-CAP2702I to the same PoE switch and it connects flawlessly. I'm not sure why the 2702I will work and not the 2702E. Has anyone else ran into this issue? -- Deb Bahr Department of Information Technology db...@.coe.eduhttp://www.coe.edu |319-399-8877tel:319-399-8877 [http://coe.edu/images/coelogo-signature.jpg]http://www.coe.edu/ [http://www.coe.edu/images/social/FB-C.png]http://www.facebook.com/CoeCollege [http://www.coe.edu/images/social/Twitt-C.png] http://twitter.com/coecollege [http://www.coe.edu/images/social/YT-C.png] http://www.youtube.com/user/CoeCollege [http://www.coe.edu/images/social/LI-C.png] https://www.linkedin.com/company/coe-college [http://www.coe.edu/images/social/IG-C.png] http://instagram.com/coe_admission Coe College Confidentiality Notice: Since email messages are transmitted over the Internet, Coe College cannot assure that such messages are secure. You should be careful in transmitting information to Coe College that you consider confidential. If you are uncomfortable with such risks, you may decide not to use email to communicate with Coe College. This message and any attachments are covered by the Electronic Communication Privacy Act, 18 USC Section 2510-2515, and may contain confidential and privileged information that is protected by law, including FERPA. The information contained herein is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient or designated agent of the recipient of such information, you are hereby notified that any use, dissemination, copying or retention of this email or the information contained herein is by law strictly prohibited and may subject you to penalties under federal and/or state law. If you received this email in error, please notify the sender immediately and permanently delete this email and all attachments. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this
Cisco AIR-CAP2702E could not discover WLC
I am trying to deploy the 2702E AP's with 5508 wireless controllers and am seeing the following error: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP. It will receive an IP address, and then continue this error message and keep trying to renew DHCP IP. I can connect a AIR-CAP2702I to the same PoE switch and it connects flawlessly. I'm not sure why the 2702I will work and not the 2702E. Has anyone else ran into this issue? -- *Deb Bahr*Department of Information Technology db...@.coe.edu http://www.coe.edu |*319-399-8877* http://www.coe.edu/ http://www.facebook.com/CoeCollege http://twitter.com/coecollege http://www.youtube.com/user/CoeCollege https://www.linkedin.com/company/coe-college http://instagram.com/coe_admission *Coe College Confidentiality Notice: Since email messages are transmitted over the Internet, Coe College cannot assure that such messages are secure. You should be careful in transmitting information to Coe College that you consider confidential. If you are uncomfortable with such risks, you may decide not to use email to communicate with Coe College. This message and any attachments are covered by the Electronic Communication Privacy Act, 18 USC Section 2510-2515, and may contain confidential and privileged information that is protected by law, including FERPA. The information contained herein is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient or designated agent of the recipient of such information, you are hereby notified that any use, dissemination, copying or retention of this email or the information contained herein is by law strictly prohibited and may subject you to penalties under federal and/or state law. If you received this email in error, please notify the sender immediately and permanently delete this email and all attachments.* ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] eduroam Advertising
It would be interesting to hear why you wouldn't make eduroam your primary SSID, is it technical reasons or one of branding? On 21 July 2015 at 20:39, Lee H Badman lhbad...@syr.edu wrote: Similar here. No desire to move to eduroam as primary SSID, but it’s getting fair amount of use with communications efforts. *Lee Badman* | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 *t* 315.443.3003 * f* 315.443.4325 *e* lhbad...@syr.edu *w* its.syr.edu *SYRACUSE UNIVERSITY* syr.edu *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Wang, Yu *Sent:* Tuesday, July 21, 2015 1:37 PM *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU *Subject:* Re: [WIRELESS-LAN] eduroam Advertising When we rolled out eduroam, our ITS PR Team published the news in university’s newsletter ‘State’. http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf ITS put up webpages for eduroam: http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam ITS also made an announcement to university’s mailing list, nolenet: ===Copy of announcement email== *[image: cid:image001.png@01CF6075.92191070]* In March 2014, Information Technology Services (ITS) joined eduroam, a free, secure, worldwide Internet access service that allows members to easily connect their mobile device to Wi-Fi when visiting other participating institutions. Please share this information with researchers, staff and students in your unit who may be traveling away from Florida State University this summer. *When* Available now *What* FSU faculty, staff and students can now connect to wireless Internet at thousands of participating universities around the globe at no charge. As a reciprocal service, campus visitors, including researchers and international students, from other participating institutions enjoy free wireless access when visiting Florida State. *Impact* Whether a researcher traveling overseas, an employee attending a regional symposium or a student studying abroad, all Florida State faculty, staff and students can access immediate Internet connectivity at any participating institution, and all guests from participating institutions can access secure Wi-Fi at Florida State without any special provisioning or preparation. *Details* Setup and login instructions for eduroam can be found on the ITS website http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam. The eduroam network at Florida State is available only to guests. Florida State users should continue to use FSU’s existing wireless networks, FSUSecure, when on main campus, and eduroam when they travel. A complete list of more than 5,000 participating institutions throughout the United States and worldwide can be found online at www.eduroam.org. http://monitor.eduroam.org/eduroam_map.php?type=all Find out more about eduroam by visiting the ITS eduroam Web page http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam. *Questions?* We’re here to help. Submit a support request http://servicecenter.fsu.edu/ or contact the ITS Service Desk at http://its.fsu.edu/ITS-Service-Desk or 850-644-HELP(4357). end of copy== We broadcast SSID ‘eduroam’ alongside with ‘FSUSecure’. Since eduroam is alphabetically ahead of FSUSecure, users searching for wireless will always see eduroam listed at top. Yu Wang Core, ITS The Florida State University Tallahassee, FL 32306 *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [ mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Higgins, Benjamin John *Sent:* Tuesday, July 21, 2015 12:49 PM *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU *Subject:* [WIRELESS-LAN] eduroam Advertising Fellow WIRELESS-LANers: We have successfully rolled out eduroam to our campus. However, everything we have tried to educate our campus appears to have fallen on deaf ears. We still have large amounts of “Can I please have guest access” requests – even when we know they are coming from an institution that has eduroam. Has anyone mounted a successful campaign to educate their campus about eduroam? Does anyone have flyers, marketing material, digital signage graphics that they are willing to share? Thank you very much! --ben -- Benjamin J. Higgins (‘97), JNCIA-Junos | bjhigg...@wpi.edu Network Engineer | Office 508.831.4860 Worcester Polytechnic Institute| Cell 508.713.1739 ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group
RE: SSID jumping with Win 8.1 (Surface Pro 3) on Aruba
I have not seen this here at Liberty University with our Aruba 6.3.1.16 network. We will be moving to 6.4 soon. In fact, I use a Surface Pro 3 as my daily computer. Bruce Osborne Wireless Engineer IT Infrastructure Media Solutions (434) 592-4229 LIBERTY UNIVERSITY Training Champions for Christ since 1971 From: David Gillett [mailto:gillettda...@fhda.edu] Sent: Tuesday, July 21, 2015 4:37 PM Subject: SSID jumping with Win 8.1 (Surface Pro 3) on Aruba Anybody else seen this? I’ve seen devices reconnect to the sane SSID as a previous session, and I believe I’ve seen them connect to an SSID that was “the only one visible.” But twice now, I’ve seen my Surface Pro 3, in the midst of logging in to our “primary” SSID, suddenly bring up the login page for our secondary “guest” Wi-Fi service, to which it had never previously been connected…. Is this a Windpws 8.1 (mis)feature? An Aruba bug? A quirk of the wireless interface chip Microsoft chose to use in he Surface Pro 3? Or perhaps something else, stranger than I can imagine? David Gillett CISSP CCNP ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] eduroam Advertising
I always make a point to interview students and faculty about eduroam during my travels or in my town if the opportunity arises These interviewees are from eduroam enabled Universities and Colleges from around the world and are rarely aware of the service. My last interview was with a Canadian student from McGill who spent one month traveling European Cities …she was bummed to learn on her way back home in line at the airport that she missed on that great opportunity considering that free Wi-FI hotspots are not always easy to find. Now she knows ! IT departments turn eduroam on and the communication to the University community is highly variable depending on the school. I know that Clemson University uses eduroam as their primary secure SSID and did a massive information campaign. As a result we saw a lot of Clemson authentications in our logs showing that the Clemson Community used the service when traveling. What is the right approach to inform the community about eduroam? (here are potential suggestions) -Include a paragraph in the “orientation” material (my son did his school orientation last month and was puzzled that the Wireless section had nothing on eduroam and its roaming benefit) -Let the study abroad office know about eduroam and advertise for the service in that office -Do a mass email (not always popular and will have to be repeated until eduroam becomes part of the knowhow) -Include it in the University media (also needs to be repeated until it becomes part of the knowhow) What else? The most successful approach that we have seen is using eduroam as primary SSID but not every school is willing or ready to do so, and even in that case the communication about the roaming aspect has to be done properly! Once you enable eduroam for your campus, definitely ask your communication department if they can help you spread the word. (there is some customizable material for your school at www.eduroam.org http://www.eduroam.org/…click on Media Logo (left hand side) Best, Philippe Philippe Hanset www.eduroam.us On Jul 22, 2015, at 8:16 AM, Lee H Badman lhbad...@syr.edu wrote: Branding. “Orange” is deeply embedded in our University culture. With dozens of thousands of wireless clients on the network daily, AirOrange SSID is one more facet of that culture. Eduroam is there for those who need it (single-digit percentage of all users), and they tend to find it just fine. Our travelers also have no issue using eduroam when away, and our branded SSID when home. -Lee Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edu mailto:lhbad...@syr.edu w its.syr.edu http://its.syr.edu/ SYRACUSE UNIVERSITY syr.edu http://syr.edu/ From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Oliver Elliott Sent: Wednesday, July 22, 2015 3:54 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising It would be interesting to hear why you wouldn't make eduroam your primary SSID, is it technical reasons or one of branding? On 21 July 2015 at 20:39, Lee H Badman lhbad...@syr.edu mailto:lhbad...@syr.edu wrote: Similar here. No desire to move to eduroam as primary SSID, but it’s getting fair amount of use with communications efforts. Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edu mailto:lhbad...@syr.edu w its.syr.edu http://its.syr.edu/ SYRACUSE UNIVERSITY syr.edu http://syr.edu/ From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wang, Yu Sent: Tuesday, July 21, 2015 1:37 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising When we rolled out eduroam, our ITS PR Team published the news in university’s newsletter ‘State’. http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf ITS put up webpages for eduroam: http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam ITS also made an announcement to university’s mailing list, nolenet: ===Copy of announcement email== image001.png In March 2014, Information Technology Services (ITS) joined eduroam, a free, secure, worldwide Internet access service that allows members to easily connect their mobile device to Wi-Fi when visiting other
RE: [WIRELESS-LAN] eduroam Advertising
My feeling is that most of the clients we serve are going to take the past of least resistance. Taking the time to onboard a second SSID is likely not going to happen for the majority of clients until it is the primary SSID.We ultimately decided that a the branding decision wasn’t the overweighing concern, here, but that obviously is going to vary wildly from institution to institution. We will likely have over 60,000 wireless clients connecting every day to eduroam, and I think that is the ultimate advertising campaign. Ryan H Turner Senior Network Engineer The University of North Carolina at Chapel Hill CB 1150 Chapel Hill, NC 27599 +1 919 445 0113 Office +1 919 274 7926 Mobile From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman Sent: Wednesday, July 22, 2015 8:16 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising Branding. “Orange” is deeply embedded in our University culture. With dozens of thousands of wireless clients on the network daily, AirOrange SSID is one more facet of that culture. Eduroam is there for those who need it (single-digit percentage of all users), and they tend to find it just fine. Our travelers also have no issue using eduroam when away, and our branded SSID when home. -Lee Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edumailto:lhbad...@syr.edu w its.syr.edu SYRACUSE UNIVERSITY syr.edu From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Oliver Elliott Sent: Wednesday, July 22, 2015 3:54 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising It would be interesting to hear why you wouldn't make eduroam your primary SSID, is it technical reasons or one of branding? On 21 July 2015 at 20:39, Lee H Badman lhbad...@syr.edumailto:lhbad...@syr.edu wrote: Similar here. No desire to move to eduroam as primary SSID, but it’s getting fair amount of use with communications efforts. Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edumailto:lhbad...@syr.edu w its.syr.eduhttp://its.syr.edu SYRACUSE UNIVERSITY syr.eduhttp://syr.edu From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wang, Yu Sent: Tuesday, July 21, 2015 1:37 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising When we rolled out eduroam, our ITS PR Team published the news in university’s newsletter ‘State’. http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf ITS put up webpages for eduroam: http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam ITS also made an announcement to university’s mailing list, nolenet: ===Copy of announcement email== [cid:image001.png@01CF6075.92191070] In March 2014, Information Technology Services (ITS) joined eduroam, a free, secure, worldwide Internet access service that allows members to easily connect their mobile device to Wi-Fi when visiting other participating institutions. Please share this information with researchers, staff and students in your unit who may be traveling away from Florida State University this summer. When Available now What FSU faculty, staff and students can now connect to wireless Internet at thousands of participating universities around the globe at no charge. As a reciprocal service, campus visitors, including researchers and international students, from other participating institutions enjoy free wireless access when visiting Florida State. Impact Whether a researcher traveling overseas, an employee attending a regional symposium or a student studying abroad, all Florida State faculty, staff and students can access immediate Internet connectivity at any participating institution, and all guests from participating institutions can access secure Wi-Fi at Florida State without any special provisioning or preparation. Details Setup and login instructions for eduroam can be found on the ITS websitehttp://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam. The eduroam network at Florida State is available only to guests. Florida State users should continue to use FSU’s existing wireless networks, FSUSecure, when on main campus, and eduroam when they travel. A complete list of more than 5,000 participating institutions throughout the United States and worldwide can be found online at www.eduroam.org. http://monitor.eduroam.org/eduroam_map.php?type=all
Re: [WIRELESS-LAN] eduroam Advertising
We are doing dual-SSID enrollment, so anyone who configures their device to work on our branded SSID will also be configured to work on eduroam. While this doesn't help get the word out, it does mean if people travel with their device, it should just connect automatically and start working. I was pleasently surprised when my phone connected at a university in Turkey last month :-) On Wed, Jul 22, 2015 at 09:29:12AM -0400, Philippe Hanset wrote: I always make a point to interview students and faculty about eduroam during my travels or in my town if the opportunity arises These interviewees are from eduroam enabled Universities and Colleges from around the world and are rarely aware of the service. My last interview was with a Canadian student from McGill who spent one month traveling European Cities …she was bummed to learn on her way back home in line at the airport that she missed on that great opportunity considering that free Wi-FI hotspots are not always easy to find. Now she knows ! IT departments turn eduroam on and the communication to the University community is highly variable depending on the school. I know that Clemson University uses eduroam as their primary secure SSID and did a massive information campaign. As a result we saw a lot of Clemson authentications in our logs showing that the Clemson Community used the service when traveling. What is the right approach to inform the community about eduroam? (here are potential suggestions) -Include a paragraph in the “orientation” material (my son did his school orientation last month and was puzzled that the Wireless section had nothing on eduroam and its roaming benefit) -Let the study abroad office know about eduroam and advertise for the service in that office -Do a mass email (not always popular and will have to be repeated until eduroam becomes part of the knowhow) -Include it in the University media (also needs to be repeated until it becomes part of the knowhow) What else? The most successful approach that we have seen is using eduroam as primary SSID but not every school is willing or ready to do so, and even in that case the communication about the roaming aspect has to be done properly! Once you enable eduroam for your campus, definitely ask your communication department if they can help you spread the word. (there is some customizable material for your school at www.eduroam.org http://www.eduroam.org/…click on Media Logo (left hand side) Best, Philippe Philippe Hanset www.eduroam.us On Jul 22, 2015, at 8:16 AM, Lee H Badman lhbad...@syr.edu wrote: Branding. “Orange” is deeply embedded in our University culture. With dozens of thousands of wireless clients on the network daily, AirOrange SSID is one more facet of that culture. Eduroam is there for those who need it (single-digit percentage of all users), and they tend to find it just fine. Our travelers also have no issue using eduroam when away, and our branded SSID when home. -Lee Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edu mailto:lhbad...@syr.edu w its.syr.edu http://its.syr.edu/ SYRACUSE UNIVERSITY syr.edu http://syr.edu/ From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Oliver Elliott Sent: Wednesday, July 22, 2015 3:54 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising It would be interesting to hear why you wouldn't make eduroam your primary SSID, is it technical reasons or one of branding? On 21 July 2015 at 20:39, Lee H Badman lhbad...@syr.edu mailto:lhbad...@syr.edu wrote: Similar here. No desire to move to eduroam as primary SSID, but it’s getting fair amount of use with communications efforts. Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edu mailto:lhbad...@syr.edu w its.syr.edu http://its.syr.edu/ SYRACUSE UNIVERSITY syr.edu http://syr.edu/ From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wang, Yu Sent: Tuesday, July 21, 2015 1:37 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising When we rolled out eduroam, our ITS PR Team published the news in university’s newsletter ‘State’. http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf
RE: [WIRELESS-LAN] SSID jumping with Win 8.1 (Surface Pro 3) on Aruba
I’m having similar problem on a Win7 SP1 laptop. When I enable my wireless adapter it connects to our guest network instead of our 802.1X network. The order of the profiles in the network list doesn’t matter, and even deleting the guest network profile doesn’t help. Once I manually choose the 1x network it doesn’t generally “jump” to guest, but I recall that happening at least once. My theory was that my connection dropped, giving my machine a chance to exercise its newly-found preference for the guest network over all others. I don’t have this problem on any other devices, and I haven’t heard any reports from anybody else yet, so I assumed my laptop was the problem. That said, the laptop was problem-free for years. If the problem coincided with an AOS upgrade, I failed to make the connection. When I thought this was just a problem with my laptop I opted to work around it, but maybe it deserves some attention. Windows devices make up a modest percentage of our wireless clients, so others could be having the same experience and word just hasn’t reached me yet. I’ll get a packet capture next time I put this device on the Wi-Fi. If I turn up anything suspicious I’ll post to the group. Chuck Enfield Manager, Wireless Systems Engineering Telecommunications Networking Services The Pennsylvania State University 110H, USB2, UP, PA 16802 ph: 814.863.8715 fx: 814.865.3988 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Osborne, Bruce W (Network Services) Sent: Wednesday, July 22, 2015 7:27 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] SSID jumping with Win 8.1 (Surface Pro 3) on Aruba I have not seen this here at Liberty University with our Aruba 6.3.1.16 network. We will be moving to 6.4 soon. In fact, I use a Surface Pro 3 as my daily computer. Bruce Osborne Wireless Engineer IT Infrastructure Media Solutions (434) 592-4229 LIBERTY UNIVERSITY Training Champions for Christ since 1971 From: David Gillett [mailto:gillettda...@fhda.edu] Sent: Tuesday, July 21, 2015 4:37 PM Subject: SSID jumping with Win 8.1 (Surface Pro 3) on Aruba Anybody else seen this? I’ve seen devices reconnect to the sane SSID as a previous session, and I believe I’ve seen them connect to an SSID that was “the only one visible.” But twice now, I’ve seen my Surface Pro 3, in the midst of logging in to our “primary” SSID, suddenly bring up the login page for our secondary “guest” Wi-Fi service, to which it had never previously been connected…. Is this a Windpws 8.1 (mis)feature? An Aruba bug? A quirk of the wireless interface chip Microsoft chose to use in he Surface Pro 3? Or perhaps something else, stranger than I can imagine? David Gillett CISSP CCNP ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: [WIRELESS-LAN] eduroam Advertising
We considered eduroam as a Primary however we had two RF neighbours at the time (in 2007 and for a short period there we ran eduoram-UofA for our eduroam SSID) so this was not ideal. We are now upto 4 RF neighbours at varying locations and are potentially going to be in a position where there are 5-6 institutions offering the service in an area. Certainly this is something to consider. Branding is also something we like to have, it stands out to users and guests as the obvious place. For onboarding we have been using Cloudpaths’ Xpress Connect, but we should be going live very soon with Enrolment System and with this we are configuring both our branded and eduroam SSID’s. Advertising wise we often find it hard to get approval to advertise things like this (too noisy they say for an all staff and/or student email). One method we have used in the past is Survey’s, we offer a couple of $100 vouchers or something randomly selected. We ask people for feedback in general on wireless, report upto 5 locations where they have coverage/connectivity issues, perhaps ask about documentation and often a question like “Did you know that eduroam allows you to login to other enabled institutions using your UofA credentials?” Yes/No find out more “insert web link”. We also have University newsletters etc etc, so getting a message in there every now and then helps too. Without a blanket email we can hit up everyone, but there’s way’s to gradually increase awareness -- Jason Cook The University of Adelaide, AUSTRALIA 5005 Ph: +61 8 8313 4800 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Turner, Ryan H Sent: Wednesday, 22 July 2015 11:01 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising My feeling is that most of the clients we serve are going to take the past of least resistance. Taking the time to onboard a second SSID is likely not going to happen for the majority of clients until it is the primary SSID.We ultimately decided that a the branding decision wasn’t the overweighing concern, here, but that obviously is going to vary wildly from institution to institution. We will likely have over 60,000 wireless clients connecting every day to eduroam, and I think that is the ultimate advertising campaign. Ryan H Turner Senior Network Engineer The University of North Carolina at Chapel Hill CB 1150 Chapel Hill, NC 27599 +1 919 445 0113 Office +1 919 274 7926 Mobile From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Lee H Badman Sent: Wednesday, July 22, 2015 8:16 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising Branding. “Orange” is deeply embedded in our University culture. With dozens of thousands of wireless clients on the network daily, AirOrange SSID is one more facet of that culture. Eduroam is there for those who need it (single-digit percentage of all users), and they tend to find it just fine. Our travelers also have no issue using eduroam when away, and our branded SSID when home. -Lee Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edumailto:lhbad...@syr.edu w its.syr.edu SYRACUSE UNIVERSITY syr.edu From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Oliver Elliott Sent: Wednesday, July 22, 2015 3:54 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising It would be interesting to hear why you wouldn't make eduroam your primary SSID, is it technical reasons or one of branding? On 21 July 2015 at 20:39, Lee H Badman lhbad...@syr.edumailto:lhbad...@syr.edu wrote: Similar here. No desire to move to eduroam as primary SSID, but it’s getting fair amount of use with communications efforts. Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edumailto:lhbad...@syr.edu w its.syr.eduhttp://its.syr.edu SYRACUSE UNIVERSITY syr.eduhttp://syr.edu From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wang, Yu Sent: Tuesday, July 21, 2015 1:37 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising When we rolled out eduroam, our ITS PR Team published the news in university’s newsletter ‘State’. http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf ITS put up webpages for eduroam: http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam
Re: eduroam Advertising
Philippe, What is the support status of eduroam and 802.11u? That might address some SSID related issues. -- William C. Green e-mail: gr...@austin.utexas.edu Director, Networking and Telecommunications phone: +1 512-475-9295 ITS (Information Technology Services) fax: +1 512-471-2449 University of Texas 1 University Station Stop C3800 Austin, TX 78712 ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] eduroam Advertising
William, eduroam already has a Roaming Consortium OUI registered with IEEE, so potentially it is ready. Interoperability and readiness of campuses and equipment might take some time though. Indeed, PassPoint/HotSpot2.0 (802.11u is now part of 802.11) will address SSID related issues! Best, Philippe Philippe Hanset www.anyroam.net On Jul 22, 2015, at 9:24 PM, Green, William C gr...@austin.utexas.edu wrote: Philippe, What is the support status of eduroam and 802.11u? That might address some SSID related issues. -- William C. Green e-mail: gr...@austin.utexas.edu Director, Networking and Telecommunications phone: +1 512-475-9295 ITS (Information Technology Services) fax: +1 512-471-2449 University of Texas 1 University Station Stop C3800 Austin, TX 78712 ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] eduroam Advertising
We may eventually move towards only setting up eduroam for personal devices, but we plan on keeping our branded SSID around for domain machines. We need it to handle machine authentication, rather than having it only work on our local eduroam SSID and throwing off noise anywhere else. Sent from my Android device with K-9 Mail. Please excuse my brevity. On July 22, 2015 3:53:52 AM EDT, Oliver Elliott oliver.elli...@bristol.ac.uk wrote: It would be interesting to hear why you wouldn't make eduroam your primary SSID, is it technical reasons or one of branding? On 21 July 2015 at 20:39, Lee H Badman lhbad...@syr.edu wrote: Similar here. No desire to move to eduroam as primary SSID, but it’s getting fair amount of use with communications efforts. *Lee Badman* | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 *t* 315.443.3003 * f* 315.443.4325 *e* lhbad...@syr.edu *w* its.syr.edu *SYRACUSE UNIVERSITY* syr.edu *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Wang, Yu *Sent:* Tuesday, July 21, 2015 1:37 PM *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU *Subject:* Re: [WIRELESS-LAN] eduroam Advertising When we rolled out eduroam, our ITS PR Team published the news in university’s newsletter ‘State’. http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf ITS put up webpages for eduroam: http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam ITS also made an announcement to university’s mailing list, nolenet: ===Copy of announcement email== *[image: cid:image001.png@01CF6075.92191070]* In March 2014, Information Technology Services (ITS) joined eduroam, a free, secure, worldwide Internet access service that allows members to easily connect their mobile device to Wi-Fi when visiting other participating institutions. Please share this information with researchers, staff and students in your unit who may be traveling away from Florida State University this summer. *When* Available now *What* FSU faculty, staff and students can now connect to wireless Internet at thousands of participating universities around the globe at no charge. As a reciprocal service, campus visitors, including researchers and international students, from other participating institutions enjoy free wireless access when visiting Florida State. *Impact* Whether a researcher traveling overseas, an employee attending a regional symposium or a student studying abroad, all Florida State faculty, staff and students can access immediate Internet connectivity at any participating institution, and all guests from participating institutions can access secure Wi-Fi at Florida State without any special provisioning or preparation. *Details* Setup and login instructions for eduroam can be found on the ITS website http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam. The eduroam network at Florida State is available only to guests. Florida State users should continue to use FSU’s existing wireless networks, FSUSecure, when on main campus, and eduroam when they travel. A complete list of more than 5,000 participating institutions throughout the United States and worldwide can be found online at www.eduroam.org. http://monitor.eduroam.org/eduroam_map.php?type=all Find out more about eduroam by visiting the ITS eduroam Web page http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam. *Questions?* We’re here to help. Submit a support request http://servicecenter.fsu.edu/ or contact the ITS Service Desk at http://its.fsu.edu/ITS-Service-Desk or 850-644-HELP(4357). end of copy== We broadcast SSID ‘eduroam’ alongside with ‘FSUSecure’. Since eduroam is alphabetically ahead of FSUSecure, users searching for wireless will always see eduroam listed at top. Yu Wang Core, ITS The Florida State University Tallahassee, FL 32306 *From:* The EDUCAUSE Wireless Issues Constituent Group Listserv [ mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] *On Behalf Of *Higgins, Benjamin John *Sent:* Tuesday, July 21, 2015 12:49 PM *To:* WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU *Subject:* [WIRELESS-LAN] eduroam Advertising Fellow WIRELESS-LANers: We have successfully rolled out eduroam to our campus. However, everything we have tried to educate our campus appears to have fallen on deaf ears. We still have large amounts of “Can I please have guest access” requests – even when we know they are coming from an institution that has eduroam. Has anyone mounted a successful campaign to educate their campus about eduroam? Does anyone have flyers, marketing material, digital signage graphics that they are willing to share? Thank you very much! --ben --
Re: [WIRELESS-LAN] Cisco AIR-CAP2702E could not discover WLC
2702s have had a number of issues, both I and E models depending on when they were manufactured. There were a couple of months where APs were getting a bad image. I haven't seen many I models lately, but E models don't get sold in as high of volume. There have been issues with both DHCP and DNS discovery not working, as well as the AP sending the AUX port MAC address in the discovery. My experience has been that you can do a few things to help. Configure both DNS and DHCP (Opt43) methods of controller discovery. If that doesn't work, the ip helper/forward protocol discovery method helps when you can't put the AP on the WLC management address. Barring either of those, just configuring the AP via the serial cable generally works, but is less scalable and more labor intensive. Hope this helps Jake Sent from my iPhone On Jul 22, 2015, at 10:48 AM, Bahr, Deb db...@coe.edu wrote: I am trying to deploy the 2702E AP's with 5508 wireless controllers and am seeing the following error: Could not discover WLC. Either IP address is not assigned or assigned IP is wrong. Renewing DHCP IP. It will receive an IP address, and then continue this error message and keep trying to renew DHCP IP. I can connect a AIR-CAP2702I to the same PoE switch and it connects flawlessly. I'm not sure why the 2702I will work and not the 2702E. Has anyone else ran into this issue? -- Deb Bahr Department of Information Technology db...@.coe.edu |319-399-8877 Coe College Confidentiality Notice: Since email messages are transmitted over the Internet, Coe College cannot assure that such messages are secure. You should be careful in transmitting information to Coe College that you consider confidential. If you are uncomfortable with such risks, you may decide not to use email to communicate with Coe College. This message and any attachments are covered by the Electronic Communication Privacy Act, 18 USC Section 2510-2515, and may contain confidential and privileged information that is protected by law, including FERPA. The information contained herein is transmitted for the sole use of the intended recipient(s). If you are not the intended recipient or designated agent of the recipient of such information, you are hereby notified that any use, dissemination, copying or retention of this email or the information contained herein is by law strictly prohibited and may subject you to penalties under federal and/or state law. If you received this email in error, please notify the sender immediately and permanently delete this email and all attachments. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] eduroam Advertising
Hello Matt, Good question! (and hard to deal with) We have encountered 3 ways so far (if anyone has others, please share) to deal with the eduroam SSID overlap issue. (some refer to this overlap issue as “The Russell Square Problem” in previous eduroam presentations) 1) Have a SSID in the form eduroam-* (as Jason Cook highlighted in his response). It is accepted by the eduroam consortium but it is neither pretty nor convenient or expandable (read: multiple profiles on devices, user confusion, and as Jason mentioned it doesn’t work well beyond one or two exceptions) 2) Share VLANs between institutions 3) Use IP Mobility solutions (many available, some proprietary, some standard) 2) and 3) require quite a bit of work in the background but generate a better user experience than 1) Philippe Philippe Hanset www.eduroam.us On Jul 22, 2015, at 10:07 AM, Nocifore,Matthew m...@drexel.edu wrote: Excellent message Philippe. Thanks. Always many factors to consider when selecting or changing a primary ssid. If you are considering eduroam as your primary ssid, you may want to consider if you have any campus borders that might currently or in the future hear eduroam from nearby rf neighbors. Certainly more of an issue in urban environments. In Philadelphia, Drexel University and University of Pennsylvania share an urban campus border where we hear each others radios. Both institutions also lease space in a University City Science Center complex (kind of like a colo facility for science and innovation) and we have identified spaces where building occupants can bounce between eduroam networks from each institution. Lets just say joint management of such issues is easier and perhaps a less urgent priority when your primary campus ssid isn't impacted by the overlap. :-) Maybe Philippe has some good stories for us about multi-campus eduroam collaborations! On Jul 22, 2015 (Wed), at 9:29 AM, Philippe Hanset wrote: I always make a point to interview students and faculty about eduroam during my travels or in my town if the opportunity arises These interviewees are from eduroam enabled Universities and Colleges from around the world and are rarely aware of the service. My last interview was with a Canadian student from McGill who spent one month traveling European Cities …she was bummed to learn on her way back home in line at the airport that she missed on that great opportunity considering that free Wi-FI hotspots are not always easy to find. Now she knows ! IT departments turn eduroam on and the communication to the University community is highly variable depending on the school. I know that Clemson University uses eduroam as their primary secure SSID and did a massive information campaign. As a result we saw a lot of Clemson authentications in our logs showing that the Clemson Community used the service when traveling. What is the right approach to inform the community about eduroam? (here are potential suggestions) -Include a paragraph in the “orientation” material (my son did his school orientation last month and was puzzled that the Wireless section had nothing on eduroam and its roaming benefit) -Let the study abroad office know about eduroam and advertise for the service in that office -Do a mass email (not always popular and will have to be repeated until eduroam becomes part of the knowhow) -Include it in the University media (also needs to be repeated until it becomes part of the knowhow) What else? The most successful approach that we have seen is using eduroam as primary SSID but not every school is willing or ready to do so, and even in that case the communication about the roaming aspect has to be done properly! Once you enable eduroam for your campus, definitely ask your communication department if they can help you spread the word. (there is some customizable material for your school at www.eduroam.org http://www.eduroam.org/…click on Media Logo (left hand side) Best, Philippe Philippe Hanset www.eduroam.us http://www.eduroam.us/ ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/ http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] SSID jumping with Win 8.1 (Surface Pro 3) on Aruba
Not sure if this will help at all. With Cisco the surface will not connect to a secure SSID with PMF dot1x set as optional. We had to disable PMF dot1x and only use dot1x. There are some strange issues with the wireless on the Surface. Kevin McCormick Western Illinois University On 7/21/2015 3:37 PM, David Gillett wrote: Anybody else seen this?*I’ve seen devices reconnect to the sane SSID as a previous session, and I believe I’ve seen them connect to an SSID that was “the only one visible.” But twice now, I’ve seen my Surface Pro 3, in the midst of logging in to our “primary” SSID, suddenly bring up the login page for our secondary “guest” Wi-Fi service, to which it had never previously been connected…. Is this a Windpws 8.1 (mis)feature? An Aruba bug? A quirk of the wireless interface chip Microsoft chose to use in he Surface Pro 3? * Or perhaps something else, stranger than I can imagine? David Gillett CISSP CCNP ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
Re: [WIRELESS-LAN] eduroam Advertising
Excellent message Philippe. Thanks. Always many factors to consider when selecting or changing a primary ssid. If you are considering eduroam as your primary ssid, you may want to consider if you have any campus borders that might currently or in the future hear eduroam from nearby rf neighbors. Certainly more of an issue in urban environments. In Philadelphia, Drexel University and University of Pennsylvania share an urban campus border where we hear each others radios. Both institutions also lease space in a University City Science Center complex (kind of like a colo facility for science and innovation) and we have identified spaces where building occupants can bounce between eduroam networks from each institution. Lets just say joint management of such issues is easier and perhaps a less urgent priority when your primary campus ssid isn't impacted by the overlap. :-) Maybe Philippe has some good stories for us about multi-campus eduroam collaborations! On Jul 22, 2015 (Wed), at 9:29 AM, Philippe Hanset wrote: I always make a point to interview students and faculty about eduroam during my travels or in my town if the opportunity arises These interviewees are from eduroam enabled Universities and Colleges from around the world and are rarely aware of the service. My last interview was with a Canadian student from McGill who spent one month traveling European Cities …she was bummed to learn on her way back home in line at the airport that she missed on that great opportunity considering that free Wi-FI hotspots are not always easy to find. Now she knows ! IT departments turn eduroam on and the communication to the University community is highly variable depending on the school. I know that Clemson University uses eduroam as their primary secure SSID and did a massive information campaign. As a result we saw a lot of Clemson authentications in our logs showing that the Clemson Community used the service when traveling. What is the right approach to inform the community about eduroam? (here are potential suggestions) -Include a paragraph in the “orientation” material (my son did his school orientation last month and was puzzled that the Wireless section had nothing on eduroam and its roaming benefit) -Let the study abroad office know about eduroam and advertise for the service in that office -Do a mass email (not always popular and will have to be repeated until eduroam becomes part of the knowhow) -Include it in the University media (also needs to be repeated until it becomes part of the knowhow) What else? The most successful approach that we have seen is using eduroam as primary SSID but not every school is willing or ready to do so, and even in that case the communication about the roaming aspect has to be done properly! Once you enable eduroam for your campus, definitely ask your communication department if they can help you spread the word. (there is some customizable material for your school at www.eduroam.orghttp://www.eduroam.org/…click on Media Logo (left hand side) Best, Philippe Philippe Hanset www.eduroam.ushttp://www.eduroam.us/ ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
RE: [WIRELESS-LAN] eduroam Advertising
Our No. 1 eduroam visiting institute is Clemson University, based on unique IDs (They don’t use random outer tunnel IDs) authenticated. The distance second is UF. I knew our initial advertising reached our audience when I saw first FSU employee used eduroam away was an English major professor and first FSU student was a Spanish major student. The eduroam information was brought to us by a Computer Science professor who travels and teaches overseas. Yu Wang Core, ITS The Florida State University Tallahassee, FL 32306 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Philippe Hanset Sent: Wednesday, July 22, 2015 9:29 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising I always make a point to interview students and faculty about eduroam during my travels or in my town if the opportunity arises These interviewees are from eduroam enabled Universities and Colleges from around the world and are rarely aware of the service. My last interview was with a Canadian student from McGill who spent one month traveling European Cities …she was bummed to learn on her way back home in line at the airport that she missed on that great opportunity considering that free Wi-FI hotspots are not always easy to find. Now she knows ! IT departments turn eduroam on and the communication to the University community is highly variable depending on the school. I know that Clemson University uses eduroam as their primary secure SSID and did a massive information campaign. As a result we saw a lot of Clemson authentications in our logs showing that the Clemson Community used the service when traveling. What is the right approach to inform the community about eduroam? (here are potential suggestions) -Include a paragraph in the “orientation” material (my son did his school orientation last month and was puzzled that the Wireless section had nothing on eduroam and its roaming benefit) -Let the study abroad office know about eduroam and advertise for the service in that office -Do a mass email (not always popular and will have to be repeated until eduroam becomes part of the knowhow) -Include it in the University media (also needs to be repeated until it becomes part of the knowhow) What else? The most successful approach that we have seen is using eduroam as primary SSID but not every school is willing or ready to do so, and even in that case the communication about the roaming aspect has to be done properly! Once you enable eduroam for your campus, definitely ask your communication department if they can help you spread the word. (there is some customizable material for your school at www.eduroam.orghttp://www.eduroam.org…click on Media Logo (left hand side) Best, Philippe Philippe Hanset www.eduroam.ushttp://www.eduroam.us On Jul 22, 2015, at 8:16 AM, Lee H Badman lhbad...@syr.edumailto:lhbad...@syr.edu wrote: Branding. “Orange” is deeply embedded in our University culture. With dozens of thousands of wireless clients on the network daily, AirOrange SSID is one more facet of that culture. Eduroam is there for those who need it (single-digit percentage of all users), and they tend to find it just fine. Our travelers also have no issue using eduroam when away, and our branded SSID when home. -Lee Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edumailto:lhbad...@syr.edu w its.syr.eduhttp://its.syr.edu/ SYRACUSE UNIVERSITY syr.eduhttp://syr.edu/ From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Oliver Elliott Sent: Wednesday, July 22, 2015 3:54 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising It would be interesting to hear why you wouldn't make eduroam your primary SSID, is it technical reasons or one of branding? On 21 July 2015 at 20:39, Lee H Badman lhbad...@syr.edumailto:lhbad...@syr.edu wrote: Similar here. No desire to move to eduroam as primary SSID, but it’s getting fair amount of use with communications efforts. Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edumailto:lhbad...@syr.edu w its.syr.eduhttp://its.syr.edu/ SYRACUSE UNIVERSITY syr.eduhttp://syr.edu/ From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wang, Yu Sent: Tuesday, July 21, 2015 1:37 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising When we rolled out eduroam, our ITS PR Team published the news in university’s
RE: SSID jumping with Win 8.1 (Surface Pro 3) on Aruba
I’ve seen my test laptop (Latitude D630 + Intel 7260-AC) with Windows 10 Tech Preview on it do this. I think the enabled-by-default Wi-Fi Sense feature that seeks out open Wi-Fi is the culprit, at least for me. I really have to question the logic of having a computer auto-connect to any unsecured network that it comes across…. After connecting to our .1X network, it usually stays there, but at first boot if the EAP auth takes more than a few seconds it gives up and goes for the guest network even though I’ve deleted the profile for said guest network. From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Chuck Enfield Sent: Wednesday, July 22, 2015 9:03 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] SSID jumping with Win 8.1 (Surface Pro 3) on Aruba I’m having similar problem on a Win7 SP1 laptop. When I enable my wireless adapter it connects to our guest network instead of our 802.1X network. The order of the profiles in the network list doesn’t matter, and even deleting the guest network profile doesn’t help. Once I manually choose the 1x network it doesn’t generally “jump” to guest, but I recall that happening at least once. My theory was that my connection dropped, giving my machine a chance to exercise its newly-found preference for the guest network over all others. I don’t have this problem on any other devices, and I haven’t heard any reports from anybody else yet, so I assumed my laptop was the problem. That said, the laptop was problem-free for years. If the problem coincided with an AOS upgrade, I failed to make the connection. When I thought this was just a problem with my laptop I opted to work around it, but maybe it deserves some attention. Windows devices make up a modest percentage of our wireless clients, so others could be having the same experience and word just hasn’t reached me yet. I’ll get a packet capture next time I put this device on the Wi-Fi. If I turn up anything suspicious I’ll post to the group. Chuck Enfield Manager, Wireless Systems Engineering Telecommunications Networking Services The Pennsylvania State University 110H, USB2, UP, PA 16802 ph: 814.863.8715 fx: 814.865.3988 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Osborne, Bruce W (Network Services) Sent: Wednesday, July 22, 2015 7:27 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] SSID jumping with Win 8.1 (Surface Pro 3) on Aruba I have not seen this here at Liberty University with our Aruba 6.3.1.16 network. We will be moving to 6.4 soon. In fact, I use a Surface Pro 3 as my daily computer. Bruce Osborne Wireless Engineer IT Infrastructure Media Solutions (434) 592-4229 LIBERTY UNIVERSITY Training Champions for Christ since 1971 From: David Gillett [mailto:gillettda...@fhda.edu] Sent: Tuesday, July 21, 2015 4:37 PM Subject: SSID jumping with Win 8.1 (Surface Pro 3) on Aruba Anybody else seen this? I’ve seen devices reconnect to the sane SSID as a previous session, and I believe I’ve seen them connect to an SSID that was “the only one visible.” But twice now, I’ve seen my Surface Pro 3, in the midst of logging in to our “primary” SSID, suddenly bring up the login page for our secondary “guest” Wi-Fi service, to which it had never previously been connected…. Is this a Windpws 8.1 (mis)feature? An Aruba bug? A quirk of the wireless interface chip Microsoft chose to use in he Surface Pro 3? Or perhaps something else, stranger than I can imagine? David Gillett CISSP CCNP ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. smime.p7s Description: S/MIME cryptographic signature
RE: [WIRELESS-LAN] eduroam Advertising
Branding. “Orange” is deeply embedded in our University culture. With dozens of thousands of wireless clients on the network daily, AirOrange SSID is one more facet of that culture. Eduroam is there for those who need it (single-digit percentage of all users), and they tend to find it just fine. Our travelers also have no issue using eduroam when away, and our branded SSID when home. -Lee Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edumailto:lhbad...@syr.edu w its.syr.edu SYRACUSE UNIVERSITY syr.edu From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Oliver Elliott Sent: Wednesday, July 22, 2015 3:54 AM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising It would be interesting to hear why you wouldn't make eduroam your primary SSID, is it technical reasons or one of branding? On 21 July 2015 at 20:39, Lee H Badman lhbad...@syr.edumailto:lhbad...@syr.edu wrote: Similar here. No desire to move to eduroam as primary SSID, but it’s getting fair amount of use with communications efforts. Lee Badman | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e lhbad...@syr.edumailto:lhbad...@syr.edu w its.syr.eduhttp://its.syr.edu SYRACUSE UNIVERSITY syr.eduhttp://syr.edu From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Wang, Yu Sent: Tuesday, July 21, 2015 1:37 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: Re: [WIRELESS-LAN] eduroam Advertising When we rolled out eduroam, our ITS PR Team published the news in university’s newsletter ‘State’. http://unicomm.fsu.edu/documents/state/state-2014-03-31.pdf ITS put up webpages for eduroam: http://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam ITS also made an announcement to university’s mailing list, nolenet: ===Copy of announcement email== [cid:image001.png@01CF6075.92191070] In March 2014, Information Technology Services (ITS) joined eduroam, a free, secure, worldwide Internet access service that allows members to easily connect their mobile device to Wi-Fi when visiting other participating institutions. Please share this information with researchers, staff and students in your unit who may be traveling away from Florida State University this summer. When Available now What FSU faculty, staff and students can now connect to wireless Internet at thousands of participating universities around the globe at no charge. As a reciprocal service, campus visitors, including researchers and international students, from other participating institutions enjoy free wireless access when visiting Florida State. Impact Whether a researcher traveling overseas, an employee attending a regional symposium or a student studying abroad, all Florida State faculty, staff and students can access immediate Internet connectivity at any participating institution, and all guests from participating institutions can access secure Wi-Fi at Florida State without any special provisioning or preparation. Details Setup and login instructions for eduroam can be found on the ITS websitehttp://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam. The eduroam network at Florida State is available only to guests. Florida State users should continue to use FSU’s existing wireless networks, FSUSecure, when on main campus, and eduroam when they travel. A complete list of more than 5,000 participating institutions throughout the United States and worldwide can be found online at www.eduroam.org. http://monitor.eduroam.org/eduroam_map.php?type=all Find out more about eduroam by visiting the ITS eduroam Web pagehttp://its.fsu.edu/Network/NetworkMainCampus/WiFi/eduroam. Questions? We’re here to help. Submit a support requesthttp://servicecenter.fsu.edu/ or contact the ITS Service Desk at http://its.fsu.edu/ITS-Service-Desk or 850-644-HELP(4357). end of copy== We broadcast SSID ‘eduroam’ alongside with ‘FSUSecure’. Since eduroam is alphabetically ahead of FSUSecure, users searching for wireless will always see eduroam listed at top. Yu Wang Core, ITS The Florida State University Tallahassee, FL 32306 From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU] On Behalf Of Higgins, Benjamin John Sent: Tuesday, July 21, 2015 12:49 PM To: WIRELESS-LAN@LISTSERV.EDUCAUSE.EDUmailto:WIRELESS-LAN@LISTSERV.EDUCAUSE.EDU Subject: [WIRELESS-LAN] eduroam Advertising Fellow WIRELESS-LANers: We have successfully rolled out eduroam to our
