Re: VOIP caller ID interface

[Joe Dombroski via 4D_Tech]

Hi Peter,

I figured that someone in the group has already started cracking this egg.
Hardware/software on this site looks like a possibility.

http://www.callerid.com/

*Joe*

--
Joe Dombroski, CTS-D, CTS-I
Brandywine Electronics, LTD
BEL.com®
611 Carson Drive
Bear, DE 19701

302-420-9480
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On Sun, Oct 8, 2017 at 3:35 AM, Peter Bozek  wrote:

>
>
> On Sun, Oct 8, 2017 at 2:11 AM, Joe Dombroski via 4D_Tech <
> 4d_tech@lists.4d.com> wrote:
>
>> Has anyone extracted caller ID from a VOIP phone and used it to open a
>> client record in 4D?
>>
>>
>>
> I am now solving same problem so would be interested in answer as well.
>
> I am able to communicate with certain routers (Fritzbox, which are quite
> nice German routers) that offer call monitoring, including VoIP calls,
> through telnet - like interface where router writes all call events. But
> need a solution that would work with any router.
>
> It seems that SIP analyzers work by snipping the TCP communication, and I
> do not want to go that way. I was looking at TR-069 protocol that can be
> used to monitor router performance, but it seem that cannot be used to get
> VoIP events in real time. There are some extensions of the protocol that
> seems promising, but that would require a lot of investigation and testing.
> As I did not found any description how to do it, it is open question if it
> is even possible.
>
> --
>
> Peter Bozek
>
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Re: VOIP caller ID interface

[Peter Bozek via 4D_Tech]

On Sun, Oct 8, 2017 at 8:10 PM, Nigel Greenlee via 4D_Tech <
4d_tech@lists.4d.com> wrote:

>
> I have been writing an interface to the Asterisk VOIP software(Using PHP).
> At this point  I am waiting for the client to decide how they want the
> interface to work-if you are using Asterisk I can offer some assistance (I
> found there documentation somewhat obtuse and the sample 4D Code that was
> published as a tech-note a few years back needed some finesssing to get the
> full information on queues etc.
>

I would like to see details, though am not sure I will be able to use the
code. But at least I would know which direction make sense.

>
> My plan is to link telephone numbers to customers where the number may not
> be a number published on the record as a number to contact the customer on
> so when an incoming call comes we can look up the client and if not
> identified by the software allow the number to be ‘tagged’ to a customer-my
> thinking being that often customers call from personal mobiles or call from
> numbers external to the business-so Fred from Hokey Company 2000 may call
> from his 07 number..but we dont want sales people calling Hokey Company
> 2000 on the 07xxx number or to even show that number on the customer record.
>
>
I use system where any phone number entered into customer record (there are
several phone number fields) get into separate table through which incoming
call number lookup is executed. While only one is shown as 'customer phone
number', his record can be bound to any number of numbers.

--

Peter Bozek
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Re: VOIP caller ID interface

[Nigel Greenlee via 4D_Tech]

Joe

I have been writing an interface to the Asterisk VOIP software(Using PHP). At 
this point  I am waiting for the client to decide how they want the interface 
to work-if you are using Asterisk I can offer some assistance (I found there 
documentation somewhat obtuse and the sample 4D Code that was published as a 
tech-note a few years back needed some finesssing to get the full information 
on queues etc.

My plan is to link telephone numbers to customers where the number may not be a 
number published on the record as a number to contact the customer on so when 
an incoming call comes we can look up the client and if not identified by the 
software allow the number to be ‘tagged’ to a customer-my thinking being that 
often customers call from personal mobiles or call from numbers external to the 
business-so Fred from Hokey Company 2000 may call from his 07 number..but 
we dont want sales people calling Hokey Company 2000 on the 07xxx number or to 
even show that number on the customer record.

Nigel Greenlee



> On 8 Oct 2017, at 09:35, Peter Bozek via 4D_Tech <4d_tech@lists.4d.com> wrote:
> 
> On Sun, Oct 8, 2017 at 2:11 AM, Joe Dombroski via 4D_Tech <
> 4d_tech@lists.4d.com> wrote:
> 
>> Has anyone extracted caller ID from a VOIP phone and used it to open a
>> client record in 4D?
>> 
>> 
>> 
> I am now solving same problem so would be interested in answer as well.
> 
> I am able to communicate with certain routers (Fritzbox, which are quite
> nice German routers) that offer call monitoring, including VoIP calls,
> through telnet - like interface where router writes all call events. But
> need a solution that would work with any router.
> 
> It seems that SIP analyzers work by snipping the TCP communication, and I
> do not want to go that way. I was looking at TR-069 protocol that can be
> used to monitor router performance, but it seem that cannot be used to get
> VoIP events in real time. There are some extensions of the protocol that
> seems promising, but that would require a lot of investigation and testing.
> As I did not found any description how to do it, it is open question if it
> is even possible.
> 
> --
> 
> Peter Bozek
> **
> 4D Internet Users Group (4D iNUG)
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Re: VOIP caller ID interface

[Peter Bozek via 4D_Tech]

On Sun, Oct 8, 2017 at 2:11 AM, Joe Dombroski via 4D_Tech <
4d_tech@lists.4d.com> wrote:

> Has anyone extracted caller ID from a VOIP phone and used it to open a
> client record in 4D?
>
>
>
I am now solving same problem so would be interested in answer as well.

I am able to communicate with certain routers (Fritzbox, which are quite
nice German routers) that offer call monitoring, including VoIP calls,
through telnet - like interface where router writes all call events. But
need a solution that would work with any router.

It seems that SIP analyzers work by snipping the TCP communication, and I
do not want to go that way. I was looking at TR-069 protocol that can be
used to monitor router performance, but it seem that cannot be used to get
VoIP events in real time. There are some extensions of the protocol that
seems promising, but that would require a lot of investigation and testing.
As I did not found any description how to do it, it is open question if it
is even possible.

--

Peter Bozek
**
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Re: VOIP caller ID interface

[Douglas von Roeder via 4D_Tech]

Joe:

I didn’t have VOIP (or TAPI for that matter) but I did connect 4D to a
proprietary switch and then do phone pops, call forwarding, logging, etc.

Really interesting stuff.

Map the phone number or IP address to a user name  then route the call to
the phone and call Execute on client to alert the user and find the record
and open it.

You’ll need to bring 4D to the front, as well.

On Sat, Oct 7, 2017 at 5:11 PM Joe Dombroski via 4D_Tech <
4d_tech@lists.4d.com> wrote:

> Has anyone extracted caller ID from a VOIP phone and used it to open a
> client record in 4D?
> **
> 4D Internet Users Group (4D iNUG)
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> Options: http://lists.4d.com/mailman/options/4d_tech
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VOIP caller ID interface

[Joe Dombroski via 4D_Tech]

Has anyone extracted caller ID from a VOIP phone and used it to open a
client record in 4D?
**
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