BTW, do you know if it'll retry for this error? We have added RetryCount in
our config file as is instructed in the client library wiki. If it still
throws the exception then does it mean all the retry failed or there may
not be any retry for that request.
Thanks
Ashley
On Wednesday, October
Hi,
Any updates or ETA?
Thanks
Ashley
On Thursday, October 1, 2015 at 4:25:43 PM UTC-7, Ashley Xu wrote:
>
> Ok, thank you! Please keep me updated
>
> On Thursday, October 1, 2015 at 9:58:09 AM UTC-7, Nadine Sundquist
> (AdWords API Team) wrote:
>>
>> Hi Ashley,
>>
>> Thanks for the update
Hi Ashley,
Thanks for the update about you upgrading to a newer version. This one
seems to be a tricky one to resolve. We're still working on trying to find
the root cause.
Regards,
Nadine, AdWords API Team
On Thursday, October 1, 2015 at 12:31:30 PM UTC-4, Ashley Xu wrote:
>
> We have
We have upgraded to the recommended SDK. Still it does not help. We have
reported to you about this issue a month ago, provided you with the full
soap request\response and tried out what you recommended, but to no avail.
Please treat this as a high priority. And let us know what is the root
Ok, thank you! Please keep me updated
On Thursday, October 1, 2015 at 9:58:09 AM UTC-7, Nadine Sundquist (AdWords
API Team) wrote:
>
> Hi Ashley,
>
> Thanks for the update about you upgrading to a newer version. This one
> seems to be a tricky one to resolve. We're still working on trying to
Hi Ashley,
I just checked on the thread that Thanet started about this issue. They
haven't been able to figure it out, yet.
Regards,
Nadine, AdWords API Team
On Friday, September 18, 2015 at 4:20:38 PM UTC-4, Ashley Xu wrote:
>
> Hi Thanet,
>
> Any update? The issue is still happening. We are
Hi Thanet,
Any update? The issue is still happening. We are in the progress of
uploading the v201506. But still it'll be good to know the root cause.
Thanks
Ashley
On Thursday, September 10, 2015 at 11:39:42 PM UTC-7, Thanet Knack
Praneenararat (AdWords API Team) wrote:
>
> Hi Ashley,
>
> I'm
Hi Ashley,
I'm investigating this issue and will let you know once I have any update.
Have you also tried v201506 and add your client customer ID in your header?
Cheers,
Thanet, AdWords API Team
On Friday, September 11, 2015 at 7:48:54 AM UTC+9, Ashley Xu wrote:
>
> I've replied to your email
I've replied to your email with the information. Could you please take a
look?
Thanks
Ashley
On Wednesday, September 9, 2015 at 8:14:30 PM UTC-7, Thanet Knack
Praneenararat (AdWords API Team) wrote:
> Hi Ashley,
>
> I've replied to your email yesterday. Could you please check your inbox
>
Hi Thanet,
Did you get my private reply? Please help investigate on your earliest
convenience. Our availability has been impacted for a long time now. This
is one example request id 00051e629b8f3bc80a4c992354005dfb. The full soap
request/response is already attached.
Thanks
Ashley
On
Hi Ashley,
I've replied to your email yesterday. Could you please check your inbox
again?
What I've said in the email is that it seems your log a bit too old so we
can't track back to see what happened.
Could you please:
1. Send a recent one ?
2. Try v201506?
3. Add your client
Thanks Thanet for looking into it. I'm working with Ashley and we've been
using this way to get customer id for a long time. Just recently we started
to notice the UnknownException error from CustomerService.Get(). Nothing
was changed on our end. Can you please look into why UnknownException is
Thanks Thanet for looking into it. I'm working with Ashley. And we've been
use this way to get customer id for a long time and just recently that we
noticed that we got UnKnownException from Adwards for this call. Nothing
was changed on our end. So can you please help check why we are getting
I've included the soap request/response and the class/method from adwords
api client we use in private mode.
On Tuesday, September 8, 2015 at 10:44:01 AM UTC-7, Thanet Knack
Praneenararat (AdWords API Team) wrote:
>
> Hi,
>
> Could you please provide more information how you use the service?
>
Hi,
Could you please provide more information how you use the service?
Any SOAP logs or code snippets would help much.
Please reply by clicking *Reply privately to author* on the top right
button of my comment.
Cheers,
Thanet, AdWords API Team
On Tuesday, September 8, 2015 at 9:17:59 PM UTC+9,
Hi Ashley,
Could you please tell me more about your use case?
It's true that you don't need to pass arguments to use CustomerService, but
that's because the default, which is the ID of authenticated account, is
always returned.
If you want to get information of your child accounts, you need to
Hi,
We are calling CustomerService to get the customer Id, we don't have that
on our side. Also according to your documentation about Customer Service-'It
has a get method that *takes no arguments* and returns a Customer record
containing fields such as customerI' It suggests that when calling
HI Ashley,
Are you using your MCC account to make this request or a client account? If
it is an MCC account, you will need to specify the *clientCustomerId. *Here
are more details on the CustomerService
https://developers.google.com/adwords/api/docs/guides/managing-accounts#customerservice
.
Hi,
I got the soap request and response. Please help investigate. We've been
seeing many these errors for the past two weeks continuously.
AdsClientLibs.SoapXmlLogs Error: 1 :
-BEGIN API CALL-
Request
---
POST
Hi Ashley,
It depends on what client library
https://developers.google.com/adwords/api/docs/clientlibraries they are
using. Under the section *Source, *there is a link to the Github page of
each respective client library. On that page, there is a section that shows
how to enable logging.
As
We currently don't have that log. Is there a way to get it? We are using
AdwordsApiClient_18.6.0. Do we have API to get this?
Thanks
Siming Xu
On Tuesday, August 11, 2015 at 9:00:30 AM UTC-7, Anthony Madrigal wrote:
Hi Ashley,
Could you please send me your SOAP request and response through
Hi Ashley,
Could you please send me your SOAP request and response through *reply
privately to author*? This will help give me a clearer picture to what may
be causing your error.
Thanks,
Anthony
AdWords API Team
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Also find us on our
Hi,
We have seen many errors when calling the customer service via adwords
client sdk. The error code is [RequestError.UNKNOWN @ ]. Please find the
stack trace below. The error code does not give us much information as to
what caused the error. Could you please take a look?
Message: An API
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