Re: Different results in Web Interface and API

Hello, I apologize about the lack of updates. The engineering team is still gathering information to determine the cause of the discrepancies. Unfortunately, this was a lower priority than some other items that have been ongoing, but I have contacted them again to let them know that you have

Re: Linking account by PHP api

Hello, If you are having a separate issue, please create a new forum thread and please provide more information about exactly what you are trying (preferably with SOAP). Unfortunately, we have determined that to accept a link request from a client account via the API, you have to authorize as

Re: Value format

Hello, This has been mentioned before on other threads, and I agree that these fields should definitely be plain old numbers instead of adding extra characters that require parsing on your end. I have already filed a feature request on this in the past, and have added your voice to it. In the

Re: Condition, Channel and Channel Exclusivity values in PRODUCT_PARTITION_REPORT translated to campaign's "Country of sale" language

Hello, I apologize that you had to go through that hassle because of this lack of turnaround time. I'm going to push on engineering again to try to get an answer. I should hopefully have an answer for you by sometime next week about the plans here. Regards, Mike, AdWords API Team On

Re: incorrect CountryCriteriaId (2760) in GeoPerformance report

Hello, Please note that ID 2086 actually does appear in our documentation. Please make sure to download the latest CSV file if you have not for a while. As for the ID 2104, there still may be some IDs that don't appear in our documentation. We are working on improving the documentation to

Re: Max number of days for membershipLifeSpan in CrmBasedUserList (v201509 AdWords API)

Hello Alex, The maximum number of days for CrmBasedUserLists is 180, although for other lists it is 540 as that documentation suggests. You can read this article for more information: https://support.google.com/adwords/answer/6276125#requirements I'm going to look into getting the

Re: AdGroupAdApprovalStatus changes not present in CustomerChangeData - how can i get latest status

Hi Giles, Would you be able to provide me the CID where you're seeing the behavior you described, along with a sample Ad and date range where you observed that this changed without being shown in the CustomerSyncService. We want to investigate a little deeper. You can reply to me privately if

Re: Non-ascii characters in report data cause Python sample code to choke

Hello, For issues with client libraries specifically, please file reports on that library's issue tracker. You can make a new issue on the python library's issue tracker , and the maintainer will determine whether it is a duplicate of

Re: Re marketing api issue

Hello, This forum is specifically for issues with the AdWords API. Your request seems to be more generic to conversion tracking in AdWords in general, or using a non-AdWords API. Unfortunately, we will not be able to assist. You could try our AdWords Community:

Re: documentation for types on some reporting fields appears incorrect

Hello, I definitely agree that these inconsistencies in the way things actually work versus the way they're documented are really frustrating. Unfortunately, I don't know which way is truly intended, so I am going to get in contact with the engineering team to clarify and hopefully update

Re: Batch Job Download Url was null (Java)

Hello, The downloadUrl is expected to be null while the batch job is still processing, or is canceled. It looks like you may have code on your end that assumes that field will exist even when there are cases that it shouldn't. Can you provide the actual SOAP response from the API so we can

Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError

Hello, I've just followed up with our engineering team again, and I will let you know whenever I have something to share. Regards, Mike, AdWords API Team On Thursday, February 25, 2016 at 9:53:09 AM UTC-5, Jesse O'Brien wrote: > > > Also having this same error using the PHP library. Wondering

Re: Problem while using the API in ColdFusion

Hello, I apologize if the previous request wasn't clear. Unfortunately, we are only able to help with the AdWords API specifically, so the request was for logs to the AdWords API. I understand that you may not be getting as far as actually invoking a call to the AdWords API, however, as it

Re: Feature Request: Add WiFi as Valid Carrier CampaignCriterion in API

Hello, Thanks for the suggestion! I will pass it along to the team who does prioritization to see if this can be added. I won't be able to confirm here, so make sure to watch our blog for the latest updates to the API. Regards, Mike, AdWords API Team

Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError

Hello, We have received other reports of this issue, and our engineering team is looking into it. I will let you know when I hear something. Regards, Mike, AdWords API Team On Monday, February 22, 2016 at 11:07:27 PM UTC-5, Vipeesh Pavithran wrote: > > > Still am facing that issue. > > My

Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError

Hello, Is this still occurring? Are you able to reproduce this consistently, or is it happening randomly? How frequently are you getting these errors? Can you also please provide your customer ID? Regards, Mike, AdWords API Team On Monday, February 22, 2016 at 5:39:04 AM UTC-5, prayag mk

Re: Feature Request: Add WiFi as Valid Carrier CampaignCriterion in API

Thanks, I'll make sure that documentation gets fixed. On Friday, February 26, 2016 at 11:13:43 AM UTC-5, Mark Rogoyski wrote: > > Hi Mike, > > Thank you for your reply. I see that you are correct in that you can add > WiFi targeting via the API. I was using ConstantDataService to provide my >

Re: Right tracking template for Upgraded URLs

Hi Alexander, Yes! The engineering team turned out to already be working on this when you brought it up, and does smart replacement to make URLs that make sense. Thanks again for the report! Regards, Mike, AdWords API Team On Wednesday, February 17, 2016 at 11:07:13 AM UTC-5, Александр Швец

Re: Authentication Issue from yesterday

Hello, Do you mean that you just started using service accounts yesterday? If so, have you tried to go back to your old authentication method? If this is your first time setting up API access, please note that it is recommended *not* to use service accounts; rather, you should use the OAuth

Re: OfflineConversions not tracking

Hello, The requestId is generated by the server, so the fact that you have a requestId (and response) means that the server received and processed your request. Sometimes conversions may not appear immediately after you upload them. This delay can be even longer if the conversion tracker is

Re: Authentication Issue from yesterday

Hello, There is the possibility that the refresh token you're using has had its access revoked. Have you checked by logging into the Google account that issued the refresh token and going to your Connected apps & sites section on your

Re: Canceled BatchJobs

Hello, I've heard back from engineering. They are aware of issues with handling uploads as large as the ones you're attempting. They are actively working on improving reliability, because cases like this should be fully supported. The best practice here for now is to reduce the size of each

Re: Authentication Issue from yesterday

Hello, This should now be resolved. Please let me know if you run into any more issues accessing AdWords with service accounts with this error message. Please let me know if it works now. Regards, Mike, AdWords API Team On Friday, March 11, 2016 at 12:59:24 PM UTC-5, Michael Cloonan (AdWords

Re: OfflineConversions not tracking

Hello, I have looked into this request and to my knowledge there's nothing wrong with what you're doing. I don't know why the conversions aren't appearing in that tracker. I've reached out to our engineering team to investigate further, and I'll let you know as soon as I hear something.

Re: OfflineConversions not tracking

Hello, Upon taking another look at the request, it looks like you are setting the validateOnly header to true. I'm sorry this wan't actually my first question, as it fits the symptoms you're experiencing exactly. When validateOnly is set to true, the API will validate your request and return

Re: CAMPAIGN_PERFORMANCE_REPORT

Hello, By default, only campaigns that actually have statistics (particularly impressions) will return results. Are you sure that other campaigns in this account have impressions? If so, please let me know the account's Customer ID so that I can take a closer look. Regards, Mike, AdWords API

Re: Authentication Issue from yesterday

Hello, Since we've had various reports of this, I'll bring it to the attention of our engineering team to see if something changed on our side that could be causing this issue. In the meanwhile, if any of you could please let me know the CID of the account that you are authenticating as, this

Re: Authentication Issue from yesterday

Hello, I have some other followup questions from our engineering team. Please provide as much detail as possible to help us identify the issue. You can respond to me privately by using the drop-down arrow at the top-right of my post and choosing "Reply privately to author." To help debug this

Re: Canceled BatchJobs

Hello, In general, the best practice here is to retry. However, since it looks like you've done that 4 times already, I'm going to reach out to engineering to see if there's more insight we can provide about how to avoid it or whether it's actually an issue on our side. Thank you so much for

Re: Canceled BatchJobs

Hello, Unfortunately, there is no exact size that we can give you. Just know that the possibility that it fails in this way is directly proportional to the number of operations; the fewer operations you have, the more likely it will be successful. I apologize about the lack of specifics, but

Re: Authentication Issue from yesterday

or the delay but I am on vacation. I ll provide you a check asap. >> For curiosity, what s the issue from your/our side? >> >> Many thanks >> Miniera >> Il 11/Mar/2016 23:56, "'Michael Cloonan (AdWords API Team)' via AdWords >> API Forum" <adwords-api@google

Re: Conversion Tracking Service not Returning Imported Analytics Goals and Phone calls Conversion Events

Hello, There are still no updates, unfortunately. I'll contact the engineering team again and let you know as soon as I know more about what you can expect. Regards, Mike, AdWords API Team On Monday, April 11, 2016 at 1:33:46 AM UTC-4, MCC Test wrote: > > Hello Anthony, > > Any update on this

Re: documentation for types on some reporting fields appears incorrect

Hello, I am advocating internally for fixing these fields to just render as numbers, because the current formatting doesn't really make sense for data that's meant to be parsed by applications. However, for now, it is safe to assume that these fields are rendering as intended. If we do decide

Re: Missing data from CampaignCriterionService.get (C#, v201601)

Hello, Good news! This field should now be selectable, even in existing versions. Please give it a try. Regards, Mike, AdWords API Team On Tuesday, February 9, 2016 at 10:19:05 AM UTC-5, Michael Cloonan (AdWords API Team) wrote: > > Hello, > > The IpAddress field isn't selectable, so there is

Re: CampaignCriterionService return empty parentsLocations

Hello, The LocationCriterion includes a Location, which has an ID that should be filterable. However, keep in mind that the LocationCriterionService is fairly slow, and doing lookups each time you have an ID is probably going to cause your application to be slower than it needs to be. A

Re: [InternalApiError.UNEXPECTED_INTERNAL_API_ERROR @ com.google.ads.api.services.common.error.InternalApiError

This issue should be resolved. Please try again and report back if you have any difficulties. Regards, Mike, AdWords API Team On Thursday, February 25, 2016 at 9:59:32 AM UTC-5, Michael Cloonan (AdWords API Team) wrote: > > Hello, > > I've just followed up with our engineering team again, and

Re: Issues (bug?) with TrialService bulking - TRIAL_DURATIONS_MUST_NOT_OVERLAP

Hello Mikael, This is quite strange. Can you please provide me the SOAP request/response from the call where this is failing when you try to make multiple trials at once. Please reply to me privately using the drop-down arrow at the top right of my post so you don't have to censor any

Re: Universal app campaigns country level breakdown

Hello, Universal App Campaigns are only supported in the CAMPAIGN_PERFORMANCE_REPORT. They are not yet supported in the GEO_PERFORMANCE_REPORT or any other reports. I will make sure that our release notes get updated to note this fact, as I can see that they were worded a bit too broadly.

Re: BatchJobService: Create ImageAd

Hello, Can you please provide example XML, both for the working request with AdGroupService and the one that doesn't work using BatchJobService? Also, please let me know the batch job ID for the job that includes the failing operation. This extra info will greatly aid in troubleshooting what

Re: Batch Job Download Url was null (Java)

Hello, I never received a private email. However, the issue you were having before was an expected case since the downloadUrl can be null in some circumstances. Is it a new issue you are facing? Regards, Mike, AdWords API Team On Thursday, April 28, 2016 at 8:37:46 AM UTC-4, Biniam Asnake

Re: Error UNKNOWN at CustomerService->get()

Hello, It's no bother. Unfortunately there is no update yet, but have escalated the issue internally so hopefully we will have some news soon. Regards, Mike, AdWords API Team On Tuesday, April 26, 2016 at 3:37:07 AM UTC-4, fischi wrote: > > Hi Mike, > > do not mean to bother, but is there any

Re: Bounce Rate

Hello, I'm not sure, actually. Looking at where it is available, it seems like it would also make sense in the Account Performance Report. I'll make a feature request to see if we can get that added. Make sure you follow our blog post, where we announce all new features, to see if this becomes

Re: Different results in Web Interface and API

Hello, We have heard reports of this issue in the past, where there is seemingly no way to get the API results from the TargetingIdeaService to match the results you get when using the web interface. I have contacted our engineering team who should hopefully be able to take a look soon and

Re: New error starting last night: org.xml.sax.SAXException: Invalid element in com.google.api.ads.adwords.axis.v201601.cm.ExtensionSetting - ExtensionSetting.Type

Hello, This fix is now live. I just tested it myself to confirm. If you're still experiencing this issue, please let me know so that I can follow up with engineering. Regards, Mike, AdWords API Team On Tuesday, May 10, 2016 at 10:03:30 AM UTC-4, Michael Cloonan (AdWords API Team) wrote: > >

Re: batch-jobs taking too long or hanging indefinetely

Hello, We are continually working to improve the performance of the BatchJobService. Reports like these really help narrow down specific problems, but since our progress on improvement is incremental, we aren't able to update here every time something changes. Know that we take these reports

Re: BatchJob Cancelled Unknown / Internal Error

Hello, What percentage of your batch jobs are failing this way, with UNKNOWN errors? Is it just this one or are there many others? The general best practice to do in cases like this is to simply retry the batch. If this is happening more consistently, however, I may be able to take a closer

Re: Targeting Idea Service suddenly returning 0 results

Hello, Yes, that is the expected behavior if the TargetingIdeaService has no applicable results. Were you getting results in the past for the exact same set of keywords? Perhaps that was the difference. Regards, Mike, AdWords API Team On Monday, May 16, 2016 at 11:40:52 AM UTC-4, Nick

Re: Targeting Idea Service suddenly returning 0 results

Hello, I have one more follow up question to confirm before I start digging into this. Are you making the exact same request as you were before, when it was returning results? Hopefully you have a log from that time, but I realize it was some time ago, so otherwise please think if anything has

Re: batch-jobs taking too long or hanging indefinetely

Hello, Engineering has found the root cause of this issue. Upon further investigation, it seems that in all these cases the job executes quite quickly once it begins, but sits in the queue for quite some time before it is able to start. We are working on improving the time it takes to start an

Re: Bug?

Hello, If you have an issue with a specific client library, especially a technical one or a bug in the library itself, please report that at the library's GitHub issue tracker so that the owners of the library can take a look directly. Here's a link to the PHP one:

Re: New error starting last night: org.xml.sax.SAXException: Invalid element in com.google.api.ads.adwords.axis.v201601.cm.ExtensionSetting - ExtensionSetting.Type

Hello, Are you requesting the ExtensionType field in your get request? That field in the selector is what causes this field to be returned. In any case, if the Java library is unable to parse the field, then you should file a bug at the Java library's issue tracker:

Re: New error starting last night: org.xml.sax.SAXException: Invalid element in com.google.api.ads.adwords.axis.v201601.cm.ExtensionSetting - ExtensionSetting.Type

Hello, I want to narrow down whether this was a change with the XML that the AdWords API returns, or a change in the Java library's ability to parse the XML. Do you happen to have a log from before, when this was still working fine, so that we can see if the SOAP response included this field?

Re: New error starting last night: org.xml.sax.SAXException: Invalid element in com.google.api.ads.adwords.axis.v201601.cm.ExtensionSetting - ExtensionSetting.Type

Hello, Since this seems to be a common issue (I've gotten one other report of this outside of this thread as well), I've reached out to engineering to see if they know what's different. I will post here when I hear something back. Regards, Mike, AdWords API Team On Friday, May 6, 2016 at

Re: batch-jobs taking too long or hanging indefinetely

Hello, Could everyone experiencing issues with slowness in their batch jobs please provide me an example batch job that is having issues? Please provide both the customer ID and the batch job ID for the job. Regards, Mike, AdWords API Team On Monday, May 2, 2016 at 11:52:28 AM UTC-4, Hunter

Re: BatchJob v201603 very slow

Hello, I grabbed one of the batch jobs out of your log and it only took 28 minutes to complete, which seems fairly reasonable to me. What threshold would you consider that it is taking too long? The advantage of batch jobs is not with the speed of execution but the fact that you can send many

Re: AdWords feed syncing - best practices

Hello, The only best practice really is to update the AdWords API with your new data as it changes in your system. This should be possible if the request is structured properly, so I want to focus on what's going wrong with the request if he's getting an error. Can you provide more details on

Re: New error starting last night: org.xml.sax.SAXException: Invalid element in com.google.api.ads.adwords.axis.v201601.cm.ExtensionSetting - ExtensionSetting.Type

Hello, I have confirmed that this was an unintended change on our side and that engineering is working on reverting the behavior. I will follow up here when the fix is live. Regards, Mike, AdWords API Team On Friday, May 6, 2016 at 4:36:22 PM UTC-4, Antonio Parraga wrote: > > Same here: > >

Re: batch-jobs taking too long or hanging indefinetely

Hello, A few people responded with information, which I have forwarded to our engineering team to investigate more thoroughly. I will let you know when I hear something back. Regards, Mike, AdWords API Team On Monday, May 2, 2016 at 2:33:40 PM UTC-4, domenico.scalamo...@kaufda.de wrote: > >

Re: BatchJob v201603 very slow

Hello, Since you're contributing on the other thread (https://groups.google.com/forum/#!msg/adwords-api/J6fDOsLQkpc/OWQQXDQoMgAJ) along with some others, I would like to consolidate the conversation to that one location. We'll keep track of the issue there. Our engineering team is

Re: Error UNKNOWN at CustomerService->get()

Hello, Glad to hear you found a solution! I'm still going to follow up with engineering because the UNKNOWN error could definitely be more descriptive, which would have saved everyone a lot of time. Regards, Mike, AdWords API Team On Monday, May 2, 2016 at 4:40:05 AM UTC-4, fischi wrote: > >

Re: Error UNKNOWN at CustomerService->get()

Hello, Thanks for the logs. Since this seems to be happening to you consistently, I've contacted our engineering team to see if they're able to take a look at what might be going wrong. I'll let you know when I hear something. Regards, Mike, AdWords API Team On Friday, April 15, 2016 at

Re: request size limit exceeded on sitelinks only

Hello, It is not yet, but I am working on getting it documented since I realized it was missing when I was looking into what the problem was due to your report. We will hopefully be able to publish the updated documentation soon. Regards, Mike, AdWords API Team On Monday, April 18, 2016 at

Re: request size limit exceeded on sitelinks only

Hello, The limit for extension setting services is 250 operations per request, which is smaller than the normal limit of 5000. Please use under 250 operations per request and let me know if that works. Regards, Mike, AdWords API Team On Thursday, April 14, 2016 at 6:01:34 AM UTC-4, Francesco

Re: Universal app campaigns country level breakdown

Hello, The release notes were updated shortly after my last response here to mention that this only works for the Campaign Performance Report. Regards, Mike, AdWords API Team On Thursday, April 14, 2016 at 8:22:24 AM UTC-4, mvantri...@expandonline.nl wrote: > > Hi Michael, > > You definitely

Re: batch-jobs taking too long or hanging indefinetely

Hello everyone, Thanks for your patience during this issue. All backed up batch jobs have been processed and we are back to operating normally. I apologize for the inconvenience. If anyone else starts running into this issue again, please let me know. Thanks, -Mike, AdWords API Team On

Re: ERROR_GETTING_RESPONSE_FROM_BACKEND- Unable to read report data

Hello, Thank you for the customer ID. Can you also please provide a report definition or AWQL that fails, that works when only removing the label filter? As I am still unable to reproduce, these will hopefully help narrow down the specific circumstance that is causing this issue. Regards,

Re: ERROR_GETTING_RESPONSE_FROM_BACKEND- Unable to read report data

Hello, Those are some other type of logging. That is not the report definition or the AWQL. I did my best to try to construct a query based on the information you provided, but was still unable to reproduce the issue. Please provide the specific report definition or AWQL you are using, both

Re: CustomerService in v201607

Hello, Currently, this functions exactly as you have seen, where it will only return the single account you're authenticating as. This does mean that it functions effectively the same way as the old get method. However, the new API does allow us to make future improvements without having to

Re: Expanded Text Ads- v201605 implement & test?

Hello, If you provide me the CID, I can check whether the account is whitelisted for the API. I'm not sure if it's the same whitelist as for the web interface or not. Regards, Mike, AdWords API Team On Tuesday, July 26, 2016 at 7:44:49 AM UTC-4, tim.wl...@smarter-ecommerce.com wrote: > >

Re: OAuthTokenGenerator.exe reports "Your browser is not supported anymore. Please update to a more recent one"

Hello, I have confirmed that this is because the OAuth token generation no longer supports IE6. The WebControl identifies itself as IE6, and therefore is disallowed by the server side. The .NET client library team is currently working on an update to the token generator tool for the library.

Re: api version 201605

Hello, I will pass these IDs along to engineering so they can get the download URL to show properly. Regards, Mike, AdWords API Team On Thursday, August 11, 2016 at 8:10:54 AM UTC-4, xtcsuk wrote: > > Hi Mike, > > Thanks for the clarification, looks like the empty download url bug still >

Re: api version 201605

Hello, The bug that caused this issue has still not been fully addressed. Engineering is hard at work on getting that in as soon as possible. This means that it is possible (but very unlikely) that a job with operations moves into a DONE status, but erroneously shows that it has no operations

Re: OAuthTokenGenerator.exe reports "Your browser is not supported anymore. Please update to a more recent one"

Hello, I apologize for the inconvenience. I have alerted our engineering team and will update this thread with information as I get it. Regards, Mike, AdWords API Team On Wednesday, August 3, 2016 at 4:18:37 PM UTC-4, r...@tldpros.com wrote: > > I've been following the instructions on >

Re: Windows client reporting "Your browser is not supported anymore. Please update to a more recent one."

Hello, We've had another report of this behavior on this thread: https://groups.google.com/forum/?utm_medium=email_source=footer#!msg/adwords-api/lRfQqg84dNo/WCj7E_o-CQAJ I have alerted our engineering team. I am going to close this thread as a duplicate of the other one and post updates on

Re: api version 201605

Hello, I apologize for that; it was simply a misunderstanding. I have reopened the other thread for us to track that issue separately, and we will be responding there once we've had a chance to look into it. Regards, Mike, AdWords API Team On Friday, August 12, 2016 at 5:42:25 AM UTC-4,

Re: api version 201605

Hello, As for the two job IDs you provided for this thread, engineering has just regenerated the download URLs, so you should be able to access the results now. Regards, Mike, AdWords API Team On Friday, August 12, 2016 at 8:32:02 AM UTC-4, Michael Cloonan (AdWords API Team) wrote: > >

Re: CANNOT_ADD_DISPLAY_ONLY_LISTS_TO_SEARCH_PLUS_CAMPAIGNS undocumented error from CampaignCriterionService

Hello, When I said the documentation, what I meant to say was that this type isn't in the WSDL, which effectively is a document that the SOAP library uses to validate what is and is not valid. The client libraries use the WSDLs to generate classes and validation themselves, to match the API.

Re: batch-jobs taking too long or hanging indefinetely

Hello, The same problem from yesterday has recurred this morning. Yesterday, we did eventually work through all the jobs in the queue, and the same will happen today while engineering works to determine the root cause. If you have a job stuck at 0%, do not cancel it and retry it. Please

Re: ERROR_GETTING_RESPONSE_FROM_BACKEND- Unable to read report data

Hello, I am not able to reproduce this error. I'm wondering if it was a temporary issue. Is this still happening for you if you run the query now? If it is, can you send me the customer ID you're running the query against so I can try running it on the account where it's actually happening?

Re: batch-jobs taking too long or hanging indefinetely

Hello, I will pass this information along to engineering. A batch job ID would help immensely. I will post here when I have anything to report about this. Regards, Mike, AdWords API Team On Wednesday, July 20, 2016 at 8:06:19 AM UTC-4, Dorian Kind wrote: > > Just here to confirm that—since

Re: batch-jobs taking too long or hanging indefinetely

Hello, Engineering is currently investigating the issue and I will update here as soon as I have more to share. Thanks for the reports, everyone. Regards, Mike, AdWords API Team On Wednesday, July 20, 2016 at 10:25:35 AM UTC-4, Brian Bachtel wrote: > > A batch job ID, 326746595 > > On

Re: batch-jobs taking too long or hanging indefinetely

Hello, Engineering has found the root cause of the issue and jobs are being processed again now. Please note that there is a very large backlog of jobs from the duration of the issue, so it may take some time for your specific jobs to be handled. Engineering and I will both continue to monitor

Re: Different results in Web Interface and API

Hello, The good news is that engineering has confirmed that they see the issue and are beginning to look into it. Unfortunately, I don't actually have anything more than that to share. I will update this post when I do, although there is no specific timeframe I can give for when that update

Re: Can't add specific Site Category Options via API

Hello, We have filed a feature request for this, but that does not guarantee that the feature will be built at all or within any specific timeframe. The best thing you can do is watch our blog at http://googleadsdeveloper.blogspot.com/ where we announce all new API features. Regards, Mike,

Re: Why around 10% of all batch jobs fails with "Unknown reason"?

Hello, Our engineering team is always looking to improve the performance of batch jobs, so I'll pass along this ID to them to see if they can find anything specific that might be causing issues here. In general, the best recommendations to help with the success rate of your batch jobs are:

Re: Expanded Text Ads- v201605 implement & test?

Hello, Please share the Customer ID for the account that was whitelisted so I can check if it was indeed actually whitelisted. Regards, Mike, AdWords API Team On Thursday, July 7, 2016 at 3:55:33 PM UTC-4, priya bahuguna wrote: > > Hello again, > > We got one of the accounts whitelisted but if

Re: Expanded Text Ads- v201605 implement & test?

Hello, This feature is currently only available in test accounts as you have noticed. If you have an account manager, you can reach out to them. They may be able to get you onto the whitelist; however there are no guarantees. Regards, Mike, AdWords API Team On Wednesday, July 6, 2016 at

Re: What is the membership life span for custom combination user lists?

Hello, We're going to investigate how the membershipLifeSpan field works specifically for LogicalUserLists and I will get back to you as soon as I have more information to share. Regards, Mike, AdWords API Team On Sunday, July 3, 2016 at 9:44:57 PM UTC-4, Yang wrote: > > Hi, thanks for the

Re: BatchJob Cancelled Unknown / Internal Error

Hello, For the IDs you provided, engineering has identified two specific issues that are causing failures and are currently working on fixes that will address each of them. We will update this thread with information once the fixes are ready. Regards, Mike, AdWords API Team On Tuesday, July

Re: What is the membership life span for custom combination user lists?

Hello, The membershipLifeSpan field is ignored on LogicalUserLists. We are currently updating the documentation to mention this and avoid confusion in the future. Regards, Mike, AdWords API Team On Wednesday, July 6, 2016 at 10:47:18 AM UTC-4, Michael Cloonan (AdWords API Team) wrote: > >

Re: api version 201605

Hello, Under normal circumstances, the job shouldn't move to Done unless some data has been provided and processed. That's why I'm so curious about what exactly made it into your request that allowed this to happen. Regards, Mike, AdWords API Team On Friday, August 5, 2016 at 11:03:35 AM

Re: api version 201605

Hello, I took a look at the log you provided. It appears that in the case where the downloadUrl is omitted, there were also no operations performed, which means there would be no results to share via the downloadUrl anyway. Do you have logs of exactly what operations you uploaded for such a

Re: OAuthTokenGenerator.exe reports "Your browser is not supported anymore. Please update to a more recent one"

Hello, I apologize for the slow response time. I have escalated the issue within engineering and hopefully will have more information to share soon. In the meanwhile, the .NET client library team for the AdWords and DFP APIs have been made aware of this change and are looking into if there are

Re: Targeting Idea Service STATS CollectionSizeError.TOO_MANY

Hello, Thank you for providing the logs. I will pass them along to the engineering team to take a look and let you know when I hear back. Regards, Mike, AdWords API Team On Thursday, August 4, 2016 at 7:05:41 PM UTC-4, Anthony Madrigal wrote: > > Hi Alex, > > The limit has not changed as far

Re: api version 201605

Hello, The engineering team has confirmed that they are aware of a bug that can put jobs into this state when they shouldn't be. They do have a process they can perform on these "stuck" jobs to force them to return a correct DownloadUrl. If you provide me with a complete list of jobs that

Re: Condition, Channel and Channel Exclusivity values in PRODUCT_PARTITION_REPORT translated to campaign's "Country of sale" language

Hello, I wanted to come back and just update this thread that this reported behavior is intended. The reports are intended to be the source of truth here, not the data retrieved from the ad groups. I apologize for the inconvenience and the long delay before this confirmation. Regards, Mike,

Re: api version 201605

Hello, I apologize for the back and forth. I've contacted our engineering team to take a look at a specific job you provided and see if we can determine exactly what is going wrong from there. I'll let you know if I need more information from you or if I have any updates to share. Regards,

Re: How to get Customer Id using Access token for Non-MCC account

Hello, It should work in a test environment. Are you using a refresh token generated on a test account? If not, please try that. If you're still having trouble, please include a SOAP request/response so I can take a closer look. Regards, Mike, AdWords API Team On Saturday, August 6, 2016 at

Re: Unknown Device value. Difference between API and Value Tracks

Hello, UNKNOWN, in enumeration values in the AdWords API, is never intended to be used. It's there as a failsafe in case some bug or edge case causes a status we never anticipated. It is safe to ignore. There is no way to intentionally set anything to UNKNOWN or interact with it aside from

Re: Deprecation of Converted Clicks

Hello, Older versions of the API will continue to support all fields they initially launched with unless we make a specific announcement about a change on our blog . Please see our Deprecation Schedule

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