[android-developers] Re: Can't Uninstall

2011-01-08 Thread nextgen
Not the same package name. By keywords, I mean that they look for the app using the Market App Search function and find ours at the top of the list with a very similar name, so they assume it's the same. On Jan 7, 9:54 pm, Dianne Hackborn hack...@android.com wrote: What do you mean by similar

[android-developers] Re: Can't Uninstall

2011-01-07 Thread nextgen
I have received a few replies regarding android versions and phone models and the problem seems to be occurring on Droid X and Android v2.2.1. Also, at least two are using Verizon as the carrier. I will search for this type of problem more specifically now using this info and I'll post what I

Re: [android-developers] Re: Can't Uninstall

2011-01-07 Thread Dianne Hackborn
The first and third sound very much like an app pre-installed in the system image: it will not show up in the default manage apps downloaded list, but will be in the all list. You can not uninstall it (the button is disabled). You can install an update to it from Market, and I think Market will

[android-developers] Re: Can't Uninstall

2011-01-07 Thread nextgen
OK, and the final answer is ... You are right! It is an installed app. Turns out after some more research, Verizon has started including an app as part of the system image that has similar keywords to ours. The user tries to uninstall it and can't. So the user goes to the Market App, finds our

Re: [android-developers] Re: Can't Uninstall

2011-01-07 Thread Dianne Hackborn
What do you mean by similar keywords? Is it that the app label the user sees is the same? Hopefully they don't both have the same package name. On Fri, Jan 7, 2011 at 5:59 PM, nextgen nextgenfant...@comcast.net wrote: OK, and the final answer is ... You are right! It is an installed app.

[android-developers] Re: Can't Uninstall

2011-01-05 Thread Russell DuRoss
One of them says: ...has appeared on my droid x. It may have been downloaded by mistake, I am not sure. It does not appear to be the same 1 as is available on marketplace. I am hesitant to open it. I don't seem to be able to find a way to erase it without opening it first. Another says in the

[android-developers] Re: Can't Uninstall

2011-01-05 Thread Russell DuRoss
Sorry if I just created confusion, I inadvertently used a different gmail id - nextgen and Russell DuRoss are one and the same. On Jan 5, 9:04 am, Russell DuRoss r2s...@gmail.com wrote: One of them says: ...has appeared on my droid x. It may have been downloaded by mistake, I am not sure. It

Re: [android-developers] Re: Can't Uninstall

2011-01-05 Thread Mark Murphy
FWIW, while I have not tried this, another scenario in which the uninstall option might be grayed out is if the app is installed on external storage, and that external storage is mounted and therefore unavailable to Android. At least, if I were on the core Android team, I'd certainly consider