Re: [android-developers] Educating Users
2009/12/9 Wayne Wenthin wa...@fuligin.com Has anyone got a good method to teach users that the Market is a one way street and that I can't reply there. I've tried putting that in the description, wasting valuable text space, I put in in my news button on the game but they still ask for help in the market and leave a low score because they can't figure out how to run the game. ... My first impression is that there's something lacking in your game which is leading people to attempt to contact you by leaving a comment and poor rating. I know a few people will just try and figure things out for themselves, but if you've got people asking the same things over again maybe it needs to be included within the app as a help or FAQ page for users to read. I don't think there's any way you'll be able to educate users, they want it their way or they complain. Just look at all the complaints when facebook refreshes the interface! On the side of this in my week of actually being an android developer I'm noticing a few bits lacking from the developer home page for applications. I'm pretty sure the data is available but not for us. Things I think are missing are: ability to see and respond to users comments what platform/os the application has been installed on ( Why develop for 1.1 if everyone's 1.6 and you want a 1.5 feature? ) install/upgrade stats + graphs. I know this isn't the place to ask for these and maybe there's plans but that's my thoughts so far. Maybe google will come to the rescue and give us access to see and reply to comments so we don't have to keep looking at our apps in the marketplace to see what comments have been made, making it look like we don't care what our users think. Regards Steve. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
Re: [android-developers] Educating Users
I would get defensive but I just don't roll that way. In the description on the market it a blatant statement that they should contact me at my support email or join the forums. On the first page of the game is a great big INSTRUCTIONS button that they can miss. In there are about 7 pages of instructions complete with graphics. Below that is a News button that I added that I can update quickly with breaking issues. It is clearly marked BETA in almost every way possible short of a watermark across all of the game.I guess I'm making a veiled complaint against the market and it lack of useful interaction with users.The previous suggestions were good and I will probably work out a rolling Hint system for users and a way to turn it off because I'm sure it would get annoying after awhile. On Wed, Dec 9, 2009 at 10:04 AM, Steve Wilson st...@swsystem.co.uk wrote: 2009/12/9 Wayne Wenthin wa...@fuligin.com Has anyone got a good method to teach users that the Market is a one way street and that I can't reply there. I've tried putting that in the description, wasting valuable text space, I put in in my news button on the game but they still ask for help in the market and leave a low score because they can't figure out how to run the game. ... My first impression is that there's something lacking in your game which is leading people to attempt to contact you by leaving a comment and poor rating. I know a few people will just try and figure things out for themselves, but if you've got people asking the same things over again maybe it needs to be included within the app as a help or FAQ page for users to read. I don't think there's any way you'll be able to educate users, they want it their way or they complain. Just look at all the complaints when facebook refreshes the interface! On the side of this in my week of actually being an android developer I'm noticing a few bits lacking from the developer home page for applications. I'm pretty sure the data is available but not for us. Things I think are missing are: ability to see and respond to users comments what platform/os the application has been installed on ( Why develop for 1.1 if everyone's 1.6 and you want a 1.5 feature? ) install/upgrade stats + graphs. I know this isn't the place to ask for these and maybe there's plans but that's my thoughts so far. Maybe google will come to the rescue and give us access to see and reply to comments so we don't have to keep looking at our apps in the marketplace to see what comments have been made, making it look like we don't care what our users think. Regards Steve. -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.comandroid-developers%2bunsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -- Writing code is one of few things that teaches me I don't know everything. Join the Closed Beta of Call Girl Manager http://www.fuligin.com/forums -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Educating Users
Has anyone got a good method to teach users that the Market is a one way street and that I can't reply there. I've tried putting that in the description, wasting valuable text space, I put in in my news button on the game but they still ask for help in the market and leave a low score because they can't figure out how to run the game. Thanks, Wayne -- Writing code is one of few things that teaches me I don't know everything. Join the Closed Beta of Call Girl Manager http://www.fuligin.com/forums -- You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
[android-developers] Educating users - this isn't an iphone!
I have a music app for android that works really well, and I've tried to model the app after other iphone music apps that I have seen. However, the problem is that I get emails from users about can it do like this app on the iphone, so then I try to write them an email back saying, yes, I'm trying to use some of those iphone apps as models, but this phone is not going to be able to do as powerful of an app as the iphone. For example, only 16MB heap space, and also limited CPU speed due to the interpreted java (not THAT slow, but still slow for real time audio stuff with lots of data). Also there are some features that users seem to want that are simply impossible, such as music apps with multitouch. Well the phone doesn't support/expose that to development, so that can never be done right now. How can we as devs help to educate the user base in some way so they realize that this phone isn't an iphone, but has other features that are still beneficial? (Other than emailing them about it) The worst thing is getting a rating/comment that says wish it did like app XXX on the iphone...lol well sorry but that really can't happen, not enough CPU/memory... Of course I also realize that we probably just have to put up with the comparisons, just the way it goes :) Everybody is going to compare it to the iphone. -niko --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups Android Developers group. To post to this group, send email to android-developers@googlegroups.com To unsubscribe from this group, send email to android-developers+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/android-developers?hl=en -~--~~~~--~~--~--~---
