I would get defensive but I just don't roll that way. In the description on the market it a blatant statement that they should contact me at my support email or join the forums. On the first page of the game is a great big INSTRUCTIONS button that they can miss. In there are about 7 pages of instructions complete with graphics. Below that is a News button that I added that I can update quickly with breaking issues. It is clearly marked BETA in almost every way possible short of a watermark across all of the game. I guess I'm making a veiled complaint against the market and it lack of useful interaction with users. The previous suggestions were good and I will probably work out a rolling "Hint" system for users and a way to turn it off because I'm sure it would get annoying after awhile.
On Wed, Dec 9, 2009 at 10:04 AM, Steve Wilson <[email protected]> wrote: > 2009/12/9 Wayne Wenthin <[email protected]> > > > > Has anyone got a good method to teach users that the Market is a one way > street and that I can't reply there. I've tried putting that in the > description, wasting valuable text space, I put in in my news button on the > game but they still ask for help in the market and leave a low score because > they can't figure out how to run the game. > > ... > > My first impression is that there's something lacking in your game which > is leading people to attempt to contact you by leaving a comment and > poor rating. > I know a few people will just try and figure things out for themselves, > but if you've got people asking the same things over again maybe it > needs to be included within the app as a help or FAQ page for users to > read. > I don't think there's any way you'll be able to educate users, they want > it their way or they complain. Just look at all the complaints when > facebook refreshes the interface! > > On the side of this in my week of actually being an android developer > I'm noticing a few bits lacking from the developer home page for > applications. I'm pretty sure the data is available but not for us. > Things I think are missing are: > > ability to see and respond to users comments > what platform/os the application has been installed on > ( Why develop for 1.1 if everyone's > 1.6 and you > want a 1.5 feature? ) > install/upgrade stats + graphs. > > I know this isn't the place to ask for these and maybe there's plans but > that's my thoughts so far. > > Maybe google will come to the rescue and give us access to see and reply > to comments so we don't have to keep looking at our apps in the > marketplace to see what comments have been made, making it look like we > don't care what our users think. > > Regards > > Steve. > > -- > You received this message because you are subscribed to the Google > Groups "Android Developers" group. > To post to this group, send email to [email protected] > To unsubscribe from this group, send email to > [email protected]<android-developers%[email protected]> > For more options, visit this group at > http://groups.google.com/group/android-developers?hl=en > -- Writing code is one of few things that teaches me I don't know everything. Join the Closed Beta of Call Girl Manager http://www.fuligin.com/forums -- You received this message because you are subscribed to the Google Groups "Android Developers" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/android-developers?hl=en
