[announce] OTRS Security Advisory 2018-01 OTRS 6.0.x

2018-05-04 Thread Sabrina Seubert 
+ OTRS Security Advisory 2018-01 OTRS 6.0.x +

Releases:OTRS 6.0.x
Release date:04-May-2018
Status:  Patch Level Release

 
SECURITY FIXES:
==  

--

OTRS Security Advisory 2018-01   mailto:secur...@otrs.org>>

--

ID:OSA-2018-01 
Date:  2018-05-04
Title: Information Disclosure
Severity:  4.0 Medium
Fixed in:  OTRS 6.0.7
URL:   
https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/
 
<https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/>
References: 

  
To read the entire Security Advisory please follow this link.


https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/
 
<https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/>


Best regards 



Sabrina Seubert
–
Junior Marketing Manager

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  https://www.otrs.com/ <https://www.otrs.com/>

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel

Customer Service, ITSM or Corporate Security – OTRS has the ideal solution.
Find out more <https://otrs.com/otrs-solutions/>!
 

More information:

Solutions <https://www.otrs.com/products/?utm_id=1037> | Success Stories 
<https://www.otrs.com/customers/success-stories/?utm_id=1038> | Trainings 
<https://www.otrs.com/public-otrs-trainings/?utm_id=1039>

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[announce] OTRS 6 Patch Level 7, OTRS::ITSM Module 6 Patch Level 7, OTRS 6 FAQ Patch Level 6, OTRS 6 MasterSlave Patch Level 5, OTRS 6 Survey Patch Level 4, OTRS 6 TimeAccounting Patch Level 4

2018-05-04 Thread Sabrina Seubert 
Dear community members,

we are proud to announce today the release of OTRS 6 Patch Level 7, OTRS::ITSM 
Module 6 Patch Level 7, OTRS 6 FAQ Patch Level 6, OTRS 6 MasterSlave Patch 
Level 5, OTRS 6 Survey Patch Level 4 and OTRS 6 TimeAccounting Patch Level 4.

Thank you for helping to improve OTRS. 



+ Release Notes +++

Release:OTRS 6 Patch Level 7
Release date:   04-May-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrs-6-patch-level-7/ 
<https://community.otrs.com/release-notes-otrs-6-patch-level-7/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



+ Release Notes +++

Release:OTRS::ITSM Module 6 Patch Level 7
Release date:   04-May-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-7/ 
<https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-7/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.


+ Release Notes +++

Release:OTRS 6 FAQ Patch Level 6
Release date:   04-May-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrs-faq-6-patch-level-6/ 
<https://community.otrs.com/release-notes-otrs-faq-6-patch-level-6/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



+ Release Notes +++


Release:OTRS 6 MasterSlave Patch Level 5
Release date:   04-May-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-5/ 
<https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-5/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



+ Release Notes +++


Release:OTRS 6 Survey Patch Level 4
Release date:   04-May-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrs-survey-6-patch-level-4/ 
<https://community.otrs.com/release-notes-otrs-survey-6-patch-level-4/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



+ Release Notes +++

Release:OTRS 6 TimeAccounting Patch Level 4
Release date:   04-May-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-4/ 
<https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-4/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



Best regards,


Sabrina Seubert
–
Junior Marketing Manager

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  https://www.otrs.com/ <https://www.otrs.com/>

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel

OTRS Business Solution™ 6 – Organization. Security. Communication. Structure. – 
Flexible solutions for your company’s success 
<https://www.otrs.com/?utm_id=1036>
 

More information:

Solutions <https://www.otrs.com/products/?utm

[announce] OTRS 6 Patch Level 4, OTRS::ITSM Module 6 Patch Level 4

2018-01-16 Thread Sabrina Seubert 

Dear community members,

we are proud to announce today the release of OTRS 6 Patch Level 4 and 
OTRS::ITSM Module 6 Patch Level 4. Thank you for helping to improve OTRS. 



+ Release Notes +++

Release:OTRS 6 Patch Level 4
Release date:   16-January-2018
Status: Patch Level


Read the entire release notes:  

https://www.otrs.com/release-notes-otrs-6-patch-level-4/ 
<https://www.otrs.com/release-notes-otrs-6-patch-level-4/> 

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section „Download“.


+ Release Notes +++

Release: OTRS::ITSM Module 6 Patch Level 4
Release date:16-January-2018
Status:  Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrsitsm-module-6-patch-level-4/ 
<https://www.otrs.com/release-notes-otrsitsm-module-6-patch-level-4/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".




Best regards,

Sabrina Seubert
–
Junior Marketing Manager

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  https://www.otrs.com/ <https://www.otrs.com/>

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel

OTRS Business Solution™ 6 – Organisation. Sicherheit. Kommunikation. Struktur. 
– Flexible Lösungen für Erfolg im Unternehmen 
<https://www.otrs.com/?lang=de_id=1032>
 

More information:

Solutions <https://www.otrs.com/products/?utm_id=1037> | Success Stories 
<https://www.otrs.com/customers/success-stories/?utm_id=1038> | Trainings 
<https://www.otrs.com/public-otrs-trainings/?utm_id=1039>

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[announce] OTRS 6 Patch Level 5, OTRS::ITSM Module 6 Patch Level 5, OTRS 6 Time Accounting Patch Level 3, OTRS 6 Survey Patch Level 3, OTRS 6 FAQ Patch Level 3, OTRS 6 FAQ Patch Level 4, OTRS 6 Master

2018-02-13 Thread Sabrina Seubert 
Dear community members,

we are proud to announce today the release of OTRS 6 Patch Level 5, OTRS::ITSM 
Module 6 Patch Level 5, OTRS 6 Time Accounting Patch Level 3, OTRS 6 Survey 
Patch Level 3, OTRS 6 FAQ Patch Level 3, OTRS 6 FAQ Patch Level 4 and OTRS 6 
MasterSlave Patch Level 3. Thank you for helping to improve OTRS.



+ Release Notes +++

Release:OTRS 6 Patch Level 5
Release date:   13-February-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-6-patch-level-5/ 
<https://www.otrs.com/release-notes-otrs-6-patch-level-5/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



+ Release Notes +++

Release:OTRS::ITSM Module 6 Patch Level 5
Release date:   13-February-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrsitsm-module-6-patch-level-5/ 
<https://www.otrs.com/release-notes-otrsitsm-module-6-patch-level-5/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



+ Release Notes +++

Release:OTRS 6 Time Accounting Patch Level 3
Release date:   13-February-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-3/ 
<https://www.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-3/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



+ Release Notes +++

Release:OTRS 6 Survey Patch Level 3
Release date:   13-February-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-survey-6-patch-level-3/ 
<https://www.otrs.com/release-notes-otrs-survey-6-patch-level-3/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



+ Release Notes +++

Release:OTRS 6 FAQ Patch Level 3
Release date:   13-February-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-faq-6-patch-level-3/ 
<https://www.otrs.com/release-notes-otrs-faq-6-patch-level-3/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



+ Release Notes +++

Release:OTRS 6 FAQ Patch Level 4
Release date:   13-February-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-faq-6-patch-level-4/ 
<https://www.otrs.com/release-notes-otrs-faq-6-patch-level-4/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".


+ Release Notes +++

Release:OTRS 6 MasterSlave Patch Level 3
Release date:   13-February-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-masterslave-6-patch-level-3/ 
<https://www.otrs.com/release-notes-otrs-masterslave-6-patch-level-3/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.


Best regards,

Sabr

[announce] UPDATE: Security Advisory 2018-03: Security Update for OTRS Framework

2018-07-31 Thread Sabrina Seubert 
+ Security Advisory 2018-03: Security Update for OTRS Framework 
+



Releases:OTRS 6.0.x, OTRS 5.0.x, OTRS 4.0.x
Release date:31-July-2018
Status:  Patch Level Release
 
SECURITY FIXES:
==  
--
OTRS Security Advisory 2018-03   mailto:secur...@otrs.org>>
--
ID:OSA-2018-03 
Date:  2018-07-31
Title: Privilege Escalation
Severity:  7.2 High
Product:   OTRS 6.0.x, OTRS 5.0.x, OTRS 4.0.x
Fixed in:  OTRS 6.0.10, OTRS 5.0.29, OTRS 4.0.31
References:CVE-2018-14593 
  
To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/
 
<https://community.otrs.com/security-advisory-2018-03-security-update-for-otrs-framework/>
 



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

Customer Service, ITSM oder Corporate Security – OTRS hat die passende Lösung.
Erfahren Sie mehr <https://otrs.com/de/otrs-loesungen/>!



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[announce] OTRS 6 Patch Level 9, OTRS::ITSM Module 6 Patch Level 9, OTRS FAQ 6 Patch Level 8, OTRS MasterSlave 6 Patch Level 7, OTRS Survey 6 Patch Level 5, OTRS TimeAccounting 6 Patch Level 5.

2018-07-24 Thread Sabrina Seubert 
Dear community members,

we are proud to announce today the release of OTRS 6 Patch Level 9, OTRS::ITSM 
Module 6 Patch Level 9, OTRS FAQ 6 Patch Level 8, OTRS MasterSlave 6 Patch 
Level 7, OTRS Survey 6 Patch Level 5, OTRS TimeAccounting 6 Patch Level 5. 

Thank you for helping to improve OTRS. 


+ Release Notes +++

Release:OTRS 6 Patch Level 9
Release date:   24-July-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrs-6-patch-level-9/ 
<https://community.otrs.com/release-notes-otrs-6-patch-level-9/> ‎

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



+ Release Notes +++


Release:OTRS::ITSM Module 6 Patch Level 9
Release date:   24-July-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-ot…-6-patch-level-9/ 
<https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-9/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



+ Release Notes +++


Release:OTRS FAQ 6 Patch Level 8
Release date:   24-July-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-ot…-6-patch-level-8/ 
<https://community.otrs.com/release-notes-otrs-faq-6-patch-level-8/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



+ Release Notes +++


Release:OTRS MasterSlave 6 Patch Level 7
Release date:   24-July-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-7/ 
<https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-7/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



+ Release Notes +++


Release:OTRS Survey 6 Patch Level 5
Release date:   24-July-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrs-survey-6-patch-level-5/ 
<https://community.otrs.com/release-notes-otrs-survey-6-patch-level-5/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



+ Release Notes +++


Release:OTRS TimeAccounting 6 Patch Level 5
Release date:   24-July-2018
Status: Patch Level


Read the entire release notes:
https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-5/ 
<https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-5/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

Customer Service, ITSM oder Corporate Security – OTRS hat die passende Lösung.
Erfahren Sie mehr <https://otrs.com/de/otrs-loesungen/>!



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OTRS mailing list:

[announce] OTRS 6 Patch Level 6, OTRS 5s Patch Level 27, OTRS 4 Patch Level 29, OTRS::ITSM Module 6 Patch Level 6, OTRS::ITSM Module 5 Patch Level 27, OTRS::ITSM Module 4 Patch Level 29, OTRS 6 FAQ Pa

2018-03-13 Thread Sabrina Seubert 
 can find the current releases 
in the section "Download“.



+ Release Notes +++

Release:OTRS 4 System Monitoring Patch Level 4
Release date:   13-March-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-systemmonitoring-4-patch-level-4/ 
<https://www.otrs.com/release-notes-otrs-systemmonitoring-4-patch-level-4/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



+ Release Notes +++

Release:OTRS 5 Time Accounting Patch Level 9
Release date:   13-March-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-timeaccounting-5-patch-level-9/ 
<https://www.otrs.com/release-notes-otrs-timeaccounting-5-patch-level-9/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



+ Release Notes +++

Release:OTRS 4 Time Accounting Patch Level 4
Release date:   13-March-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-timeaccounting-4-patch-level-4/ 
<https://www.otrs.com/release-notes-otrs-timeaccounting-4-patch-level-4/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download“.



+ Release Notes +++


Release:OTRS 5 Survey Patch Level 6
Release date:   13-March-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-survey-5-patch-level-6/ 
<https://www.otrs.com/release-notes-otrs-survey-5-patch-level-6/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".




+ Release Notes +++


Release:OTRS 4 Survey Patch Level 3
Release date:   13-March-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-survey-4-patch-level-3/ 
<https://www.otrs.com/release-notes-otrs-survey-4-patch-level-3/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



+ Release Notes +++



Release:OTRS 4 iPhone Handle 4
Release date:   13-March-2018
Status: Patch Level


Read the entire release notes:
https://www.otrs.com/release-notes-otrs-iphone-handle-4-patch-level-4/ 
<https://www.otrs.com/release-notes-otrs-iphone-handle-4-patch-level-4/>

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
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<https://portal.otrs.com/otrs/customer.pl> . You can find the current releases 
in the section "Download".



Best regards,

Sabrina Seubert
–
Junior Marketing Manager

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  https://www.otrs.com/ <https://www.otrs.com/>

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel

OTRS Business Solution™ 6 – Organization. Security. Communication. Structure. – 
Flexible solutions for your company’s success 
<https://www.otrs.com/?utm_id=1036>


More information:

Solutions <https://www.otrs.com/products/?utm_id=1037> | Success Stories 
<https://www.otrs.com/customers/success-stories/?utm_id=1038> | Trainings 
<https://www.otrs.com/public-otrs-trainings/?utm_id=1039>-

[announce] OTRS::ITSM 6.0.14, OTRS::ITSM 5.0.32

2018-11-16 Thread Sabrina Seubert 

Dear community members,


we are proud to announce today the release of OTRS::ITSM 6.0.14 and OTRS::ITSM 
5.0.32. Thank you for helping to improve OTRS. 




+ Release Notes +++

Release:OTRS::ITSM 6 Patch Level 14
Release date:   16-November-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-14/

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download."



+ Release Notes +++

Release:OTRS::ITSM 5 Patch Level 32
Release date:   16-November-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrsitsm-module-5s-patch-level-32/

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“






Sabrina Seubert
–
Junior Marketing Manager

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  https://www.otrs.com/

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel


OTRS 7 | Get ready for change.
Launching November 19th. Discover what's new today.

OTRS is a SERVIEW CERTIFIEDTOOL.
 

More information:

Solutions | Success Stories | Trainings








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OTRS mailing list: announce - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/announce
To unsubscribe: http://lists.otrs.org/mailman/listinfo/announce

[announce] Security Advisory 2018-06: OTRS 6.0.x

2018-10-05 Thread Sabrina Seubert 
+ Security Advisory 2018-06: OTRS 6.0.x +


Releases:OTRS 6.0.x
Release date:05-October-2018
Status:  Patch Level Release
 
SECURITY FIXES:
==  
--
OTRS Security Advisory 2018-06   mailto:secur...@otrs.org>>
--
ID:OSA-2018-06 
Date:  2018-10-05
Title: XSS
Severity:  3.9. low
Product:   OTRS 6.0.x
Fixed in:  OTRS 6.0.12
References:CVE-2018-17883

To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/
 
<https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/>


Best regards 

Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  http://www.otrs.com/ <http://www.otrs.com/>

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

Customer Service, ITSM oder Corporate Security – OTRS hat die passende Lösung.
Erfahren Sie mehr <https://otrs.com/de/otrs-loesungen/>!  

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Archive: http://lists.otrs.org/pipermail/announce
To unsubscribe: http://lists.otrs.org/mailman/listinfo/announce

[announce] Fwd: OTRS 6 Patch Level 15, OTRS 5 Patch Level 33, OTRS::ITSM 6 Patch Level 15, OTRS::ITSM 5 Patch Level 33, OTRS FAQ 6 Patch Level 15, OTRS FAQ 5 Patch Level 19, OTRS FAQ 4 Patch Level 11

2018-12-14 Thread Sabrina Seubert 
:OTRS Appointment Calendar 5 Patch Level 9
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-appointment-calendar-5-patch-level-9/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS System Monitoring 6 Patch Level 5
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-6-patch-level-5/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS System Monitoring 5 Patch Level 5
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-5-patch-level-5/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS System Monitoring 4 Patch Level 6
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-4-patch-level-6/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS Time Accounting 5 Patch Level 14
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: https://community.otrs.com/?p=67649
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS Time Accounting 4 Patch Level 8
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: https://community.otrs.com/?p=67656
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“





Kind regards
Announce Team
–

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  https://www.otrs.com/

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel


OTRS 7 | Automation • Agility • Communication • Transparency
Find out more

OTRS is a SERVIEW CERTIFIEDTOOL.

Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.




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OTRS mailing list: announce - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/announce
To unsubscribe: http://lists.otrs.org/mailman/listinfo/announce

[announce] Fwd: OTRS 6 Patch Level 15, OTRS 5 Patch Level 33, OTRS::ITSM 6 Patch Level 15, OTRS::ITSM 5 Patch Level 33, OTRS FAQ 6 Patch Level 15, OTRS FAQ 5 Patch Level 19, OTRS FAQ 4 Patch Level 11

2018-12-14 Thread Sabrina Seubert 
 address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS Appointment Calendar 5 Patch Level 9
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-appointment-calendar-5-patch-level-9/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS System Monitoring 6 Patch Level 5
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-6-patch-level-5/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS System Monitoring 5 Patch Level 5
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-5-patch-level-5/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS System Monitoring 4 Patch Level 6
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-systemmonitoring-4-patch-level-6/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS Time Accounting 5 Patch Level 14
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: https://community.otrs.com/?p=67649
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS Time Accounting 4 Patch Level 8
Release date:   14-December-2018
Status: Patch Level


Read the entire release notes: https://community.otrs.com/?p=67656
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“





Kind regards
Announce Team
–

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 (0) 6172 681988 0
F: +49 (0) 9421 56818 18
I:  https://www.otrs.com/

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel


OTRS 7 | Automation • Agility • Communication • Transparency
Find out more

OTRS is a SERVIEW CERTIFIEDTOOL.

Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.




smime.p7s
Description: S/MIME cryptographic signature

[announce] Security Advisory 2019-02: OTRS Framework

2019-03-08 Thread Sabrina Seubert 
+ Security Advisory 2019-02: OTRS Framework +


Releases:   OTRS Framework
Release date:   08-March-2019
Status: Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2019-02   
--
ID: OSA-2019-03
Date:   2019-03-08
Title:  Information Disclosure
Severity:   3.1. low
Product:OTRS 7.0.x
Fixed in:   OTRS 7.0.5  
References: n/a


To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2019-02-security-update-for-otrs-framework/


Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.




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OTRS mailing list: announce - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/announce
To unsubscribe: http://lists.otrs.org/mailman/listinfo/announce

[announce] OTRS 6 Patch Level 17, OTRS::ITSM Module 6 Patch Level 17, OTRS FAQ 6 Patch Level 17, OTRS FAQ 5 Patch Level 21, OTRS MasterSlave 6 Patch Level 13, OTRS Survey 6 Patch Level 11, OTRS Survey

2019-03-08 Thread Sabrina Seubert 
https://community.otrs.com/release-notes-otrs-timeaccounting-5-patch-level-16/

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“




+ Release Notes +++

Release:OTRSAppointmentCalendar 5 Patch Level 12
Release date:   08-March-2019
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-appointment-calendar-5-patch-level-12/

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“




Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.




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OTRS mailing list: announce - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/announce
To unsubscribe: http://lists.otrs.org/mailman/listinfo/announce

[announce] [corrected announce] Security Advisory 2019-02: OTRS Framework

2019-03-08 Thread Sabrina Seubert 
Dear Community Members, 

The today’s announce about Security Advisory 2019-02 had mistakes. Therefore, 
please find below the corrected one:


+ Security Advisory 2019-02: OTRS Framework +


Releases:   OTRS Framework
Release date:   08-March-2019
Status: Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2019-02   
--
ID: OSA-2019-02
Date:   2019-03-01
Title:  XSS
Severity:   3.2 low
Product:OTRS 7.0.x, OTRS 6.0.x
Fixed in:   OTRS 7.0.5, OTRS 6.0.17  
References: n/a
FULL CVSS v3 VECTOR: CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:L/A:N/E:P/RL:O/RC:C


To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2019-02-security-update-for-otrs-framework/


Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.

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OTRS mailing list: announce - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/announce
To unsubscribe: http://lists.otrs.org/mailman/listinfo/announce

[announce] Security Advisory 2019-12, Security Advisory 2019-11, Security Advisory 2019-10: OTRS Framework

2019-07-12 Thread Sabrina Seubert 
+ Security Advisory 2019-12: OTRS Framework +


Releases:   OTRS Framework
Release date:   12-July-2019
Status: Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2019-12  
--
ID: OSA-2019-12
Date:   2019-07-12
Title:  Information Disclosure 
Severity:   2.4. low
Product:OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
Fixed in:   OTRS 7.0.9, OTRS 6.0.20, OTRS 5.0.37
References: CVE-2019-13458

To read the entire Security Advisory please follow this link:

https://community.otrs.com/security-advisory-2019-12-security-update-for-otrs-framework/




+ Security Advisory 2019-11: OTRS Framework +


Releases:   OTRS Framework
Release date:   12-July-2019
Status: Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2019-11  
--
ID: OSA-2019-11
Date:   2019-07-12
Title:  Information Disclosure 
Severity:   3.8. low
Product:OTRS 7.0.x
Fixed in:   OTRS 7.0.9
References: CVE-2019-13457



To read the entire Security Advisory please follow this link:

https://community.otrs.com/security-advisory-2019-11-security-update-for-otrs-framework/




+ Security Advisory 2019-10: OTRS Framework +


Releases:   OTRS Framework
Release date:   12-July-2019
Status: Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2019-10  
--
ID: OSA-2019-10
Date:   2019-07-12
Title:  Session ID Disclosure 
Severity:   3.1. low
Product:OTRS 6.0.x, OTRSBusiness 6.0.x, OTRS 5.0.x
Fixed in:   OTRS 6.0.20, OTRSBusiness 6.0.21, OTRS 5.0.37
References: CVE-2019-12746

To read the entire Security Advisory please follow this link:

https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/





Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.

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OTRS mailing list: announce - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/announce
To unsubscribe: http://lists.otrs.org/mailman/listinfo/announce

[announce] OTRS 6 Patch Level 20, OTRS 5s Patch Level 37, OTRS::ITSM Module 6 Patch Level 20, OTRS::ITSM Module 5s Patch Level 37, OTRS Survey 6 Patch Level 13, OTRS Survey 5 Patch Level 14, OTRS Time

2019-07-12 Thread Sabrina Seubert 
trs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“




+ Release Notes +++

Release:OTRS FAQ 6 Patch Level 20
Release date:   12-July-2019
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-faq-6-patch-level-20/ 
<https://community.otrs.com/release-notes-otrs-faq-6-patch-level-20/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“




+ Release Notes +++

Release:OTRS FAQ 5 Patch Level 23
Release date:   12-July-2019
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-faq-5-patch-level-23/ 
<https://community.otrs.com/release-notes-otrs-faq-5-patch-level-23/>
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl 
<https://portal.otrs.com/otrs/customer.pl>. You can find the current releases 
in the section „Download.“



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/ <http://www.otrs.com/>

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.

smime.p7s
Description: S/MIME cryptographic signature
-
OTRS mailing list: announce - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/announce
To unsubscribe: http://lists.otrs.org/mailman/listinfo/announce

[announce] Security Advisory 2019-06, Security Advisory 2019-05, Security Advisory 2019-04: OTRS Framework

2019-04-26 Thread Sabrina Seubert 

+ Security Advisory 2019-06: OTRS Framework +


Releases:   OTRS Framework
Release date:   26-April-2019
Status: Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2019-06   
--
ID: OSA-2019-06
Date:   2019-04-26
Title:  Stored XSS
Severity:   3.7 low
Product:OTRS 7.0.x, OTRS 6.0.x, OTRSAppointmentCalendar 5.0.x
Fixed in:   OTRS 7.0.7, OTRS 6.0.18, OTRSAppointmentCalendar 5.0.13
References: CVE-2019-10066

To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2019-06-security-update-for-otrs-framework/




+ Security Advisory 2019-05: OTRS Framework +


Releases:   OTRS Framework
Release date:   26-April-2019
Status: Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2019-05   
--
ID: OSA-2019-05
Date:   2019-04-26
Title:  Reflected and Stored XSS
Severity:   3.1 low
Product:OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
Fixed in:   OTRS 7.0.7, OTRS 6.0.18, OTRS 5.0.35
References: CVE-2019-10067

To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2019-05-security-update-for-otrs-framework/




+ Security Advisory 2019-04: OTRS Framework +


Releases:   OTRS Framework
Release date:   26-April-2019
Status: Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2019-04   
--
ID: OSA-2019-04
Date:   2019-04-26
Title:  XXE Processing
Severity:   6.1 medium
Product:OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
Fixed in:   OTRS 7.0.7, OTRS 6.0.18, OTRS 5.0.35
References: CVE-2019-9892

To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/




Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.




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[announce] OTRS 6 Patch Level 18, OTRS::ITSM Module 6 Patch Level 18, OTRS FAQ 6 Patch Level 18, OTRS MasterSlave 6 Patch Level 14, OTRS TimeAccounting 6 Patch Level 12, OTRS SystemMonitoring 6 Patch

2019-04-26 Thread Sabrina Seubert 
https://community.otrs.com/release-notes-otrsappointmentcalendar-5-patch-level-13/

For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“





Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.




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[announce] OTRS::ITSM Module 6 Patch Level 22

2019-09-03 Thread Sabrina Seubert 
Dear community members,


We are proud to announce today the release of OTRS::ITSM Module 6 Patch Level 
22. Thank you for helping to improve OTRS. 



+ Release Notes +++

Release:OTRS::ITSM Module 6 Patch Level 22
Release date:   03-September-2019
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrsitsm-module-6-patch-level-22/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“





Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.




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[announce] OTRS 6 Patch Level 23, OTRS 5s Patch Level 38, OTRS::ITSM Module 6 Patch Level 23, OTRS::ITSM Module 5s Patch Level 38, OTRS FAQ 6 Patch Level 22, OTRS FAQ 5 Patch Level 24, OTRS Survey 6 P

2019-10-04 Thread Sabrina Seubert 
019
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-timeaccounting-6-patch-level-14/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS TimeAccounting 5 Patch Level 18
Release date:   04-October-2019
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-timeaccounting-5-patch-level-18/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS MasterSlave 6 Patch Level 19
Release date:   04-October-2019
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-masterslave-6-patch-level-19/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS MasterSlave 5 Patch Level 25
Release date:   04-October-2019
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrs-masterslave-5-patch-level-25/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRSAppointmentCalendar 5 Patch Level 15
Release date:   04-October-2019
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/release-notes-otrsappointmentcalendar-5-patch-level-15/
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



Sabrina Seubert
–
Junior Marketing Manager

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  https://www.otrs.com/

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel


OTRS 7 | Automation • Agility • Communication • Transparency
Find out more

OTRS is a SERVIEW CERTIFIEDTOOL.



Sabrina Seubert
–
Junior Marketing Manager 

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel 
Deutschland

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  http://www.otrs.com/

Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: 
DE256610065
Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann 
(Vorsitzender), Christopher Kuhn, Sabine Riedel

OTRS 7 | Automation • Agilität • Kommunikation • Transparenz
Erfahren Sie mehr

OTRS ist SERVIEW CERTIFIEDTOOL.




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[announce] Fwd: Security Advisory 2019-13: Security Update for OTRS Framework

2019-10-04 Thread Sabrina Seubert 


+ Security Advisory 2019-13: Security Update for OTRS Framework 
+


Releases:OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
Release date:04-October-2019
Status:  Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2019-13   
--
ID:OSA-2019-13
Date:  2019-09-03
Title: Stored XSS
Severity:  3.2 Low
Product:   OTRS 7.0.x, OTRS 6.0.x, OTRS 5.0.x
Fixed in:  OTRS 7.0.12, OTRS 6.0.23, OTRS 5.0.38   
References:CVE-2019-16375   

To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2019-13-security-update-for-otrs-framework/?lang=de
 


Sabrina Seubert
–
Junior Marketing Manager

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  https://www.otrs.com/

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel


OTRS 7 | Automation • Agility • Communication • Transparency
Find out more

OTRS is a SERVIEW CERTIFIEDTOOL.




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[announce] Security Advisory 2020-05, Security Advisory 2020-04

2020-02-07 Thread Sabrina Seubert 


+ Security Advisory 2020-05: Security Update for OTRS Framework 
+



Releases:   OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x
Release date:   07-February-2020
Status: Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2020-05   
--
ID:OSA-2020-05
Date:  2020-02-07
Title: Vulnerability in third-party library - jquery 
Severity:  Medium
Product:   OTRS 7.0.x, ((OTRS)) Community Edition 6.0.x
Fixed in:  OTRS 7.0.15, ((OTRS)) Community Edition 6.0.26  
References:CVE-2019-11358


To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2020-05






+ Security Advisory 2020-04: Security Update for OTRS Framework 
+



Releases:  OTRS 7.0.x
Release date:  07-February-2020
Status:Patch Level Release

SECURITY FIXES:
==  
--
OTRS Security Advisory 2020-04  
--
ID:OSA-2020-04 
Date:  2020-02-07
Title: External interface does not invalidate user session 
Severity:  Medium
Product:   OTRS 7.0.x
Fixed in:  OTRS 7.0.15   
References:CVE-2020-1768   


To read the entire Security Advisory please follow this link.

https://community.otrs.com/security-advisory-2020-04


With kind regards


Sabrina Seubert
–
Marketing Manager

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  https://www.otrs.com/

Business location: Oberursel, Country Court: Bad Homburg, HRB 10751, VAT ID: 
DE256610065
Chairman: Burchard Steinbild, Managing Board: André Mindermann (CEO), 
Christopher Kuhn, Sabine Riedel


OTRS 7 | Automation • Agility • Communication • Transparency
Find out more
OTRS is a SERVIEW CERTIFIEDTOOL.




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[announce] ((OTRS)) Community Edition 6 Patch Level 26, ((OTRS)) Community Edition 5s Patch Level 41, OTRS::ITSM Module 6 Patch Level 26, OTRS::ITSM Module 5s Patch Level 41, OTRS FAQ 6 Patch Level 24

2020-02-07 Thread Sabrina Seubert 
 Notes +++

Release:OTRS TimeAccounting 6 Patch Level 15
Release date:   07-February 2020
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/otrs-timeaccounting-6-patch-level-15
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS TimeAccounting 5 Patch Level 19
Release date:   07-February 2020
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/otrs-timeaccounting-5-patch-level-19
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“




+ Release Notes +++

Release:OTRS SystemMonitoring 6 Patch Level 11
Release date:   07-February 2020
Status: Patch Level


Read the entire release 
notes:https://community.otrs.com/otrs-systemmonitoring-6-patch-level-11
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS SystemMonitoring 5 Patch Level 9
Release date:   07-February 2020
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/otrs-systemmonitoring-5-patch-level-9
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS MasterSlave 6 Patch Level 22
Release date:   07-February 2020
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/otrs-masterslave-6-patch-level-22
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS MasterSlave 5 Patch Level 26
Release date:   07-February 2020
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/otrs-masterslave-5-patch-level-26
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS Clone DB 6 Patch Level 7
Release date:   07-February 2020
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/otrs-clone-db-6-patch-level-7
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS Clone DB 5 Patch Level 10
Release date:   07-February 2020
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/otrs-clone-db-5-patch-level-10
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“



+ Release Notes +++

Release:OTRS AppointmentCalendar 5 Patch Level 16
Release date:   07-February 2020
Status: Patch Level


Read the entire release notes: 
https://community.otrs.com/otrs-appointmentcalendar-5-patch-level-16
For a comfortable download and other free promotion specials, please log into 
our OTRS-Portal with your OTRS-ID (e-mail address) 
https://portal.otrs.com/otrs/customer.pl. You can find the current releases in 
the section „Download.“





With kind regards

Sabrina Seubert
–
Marketing Manager

OTRS AG
Zimmersmühlenweg 11
61440 Oberursel
Germany

T: +49 6172 681988-0
F: +49 9421 56818-18 
I:  https://www.otrs.com/

Business location

[announce] New Patches Have Been Released For OTRS

2020-08-03 Thread Sabrina Seubert 


Release Notes
Dear customers, 

We have improved OTRS even further, so we are announcing the following patch 
level releases today. Thank you for helping to improve OTRS. 
Release date: August 03, 2020 
Patch/Patches: 

OTRS 7.0.20 
OTRS::ITSM Module 7.0.20
You’ll find the specific release notes detailed under 
https://otrs.com/overview-release-notes-security-advisories/release-notes/ 

To benefit from the latest major release, OTRS Group managed customers are 
updated by our Customer Solution Team after scheduling an individual 
maintenance appointment. 
OTRS On-Premise customers can obtain our new product version by ordering our 
migration service.
Kind regards, 
Your OTRS release team
     
  

Visit www.otrs.com 

 or contact us.  

OTRS AG

Zimmersmühlenweg 11
61440 Oberursel 
Germany
+49 6172 681988 0






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[announce] New Security Updates for OTRS

2020-11-23 Thread Sabrina Seubert 



Security Advisories
Dear reader,

The following security fixes were made:
OTRS Security Advisory 2020-16

ID: OSA-2020-16
Date: 2020-11-23
Title: Bypassing user account validation
Severity: 4.1 MEDIUM
Product: OTRS 8.0.9
Fixed in: OTRS 8.0.10
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:A/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
References: CVE-2020-1778
To read the entire Security Advisory/Advisories, please follow this link:
https://otrs.com/overview-release-notes-security-advisories/security-advisories/
  

Kind regards, 
Your OTRS release team
     
  

Visit www.otrs.com 

 or contact us.  

OTRS AG

Zimmersmühlenweg 11
61440 Oberursel 
Germany
+49 6172 681988 0




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[announce] New Patches Have Been Released For OTRS

2020-11-23 Thread Sabrina Seubert 



Release Notes
Dear customers, 

We have improved OTRS even further, so we are announcing the following patch 
level releases today. Thank you for helping to improve OTRS. 
Release date: November 23, 2020 
Patch/Patches: 

OTRS 8.0.10

OTRS 7.0.23

OTRS::ITSM 7.0.23
You’ll find the specific release notes detailed under 
https://otrs.com/overview-release-notes-security-advisories/release-notes/ 

To benefit from the latest major release, OTRS Group managed customers are 
updated by our Customer Solution Team after scheduling an individual 
maintenance appointment. 
OTRS On-Premise customers can obtain our new product version by ordering our 
migration service.
Kind regards, 
Your OTRS release team
     
  
  

Visit www.otrs.com 

 or contact us.  

OTRS AG

Zimmersmühlenweg 11
61440 Oberursel 
Germany
+49 6172 681988 0



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[announce]New Security Updates for OTRS

2021-03-22 Thread Sabrina Seubert 


Security Advisories
Dear reader,

The following security fix/es was/were made:
OTRS Security Advisory 2021-08

ID: OSA-2021-08
Date: 2021-03-22
Title: FAQ articles are shown to users without permission
Severity: 3.5 LOW
Product: OTRS 7.0.24, and FAQ 6.0.29
Fixed in: OTRS 7.0.25
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
References: CVE-2021-21438
OTRS Security Advisory 2021-07

ID: OSA-2021-07
Date: 2021-03-22
Title: Config Items are shown to users without permission
Severity: 3.5 LOW
Product: ITSMConfigurationManagement 7.0.24 and OTRSCIsInCustomerFrontend 7.0.15
Fixed in: ITSMConfigurationManagement 7.0.25 and OTRSCIsInCustomerFrontend 
7.0.16
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N
References: CVE-2021-21437
OTRS Security Advisory 2021-06

ID: OSA-2021-06
Date: 2021-03-22
Title: ReDoS vulnerability in thirdparty library (jquery-validate)
Severity: 5.3 MEDIUM
Product: OTRS 8.0.x, OTRS 7.0.x, OTRS 6.0.x
Fixed in: OTRS 8.0.12, OTRS 7.0.25
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L
References: CVE-2021-21252
To read the entire Security Advisory/Advisories, please follow this link:
https://otrs.com/overview-release-notes-security-advisories/security-advisories/
  

Kind regards, 
Your OTRS release team
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Germany
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[announce]New Patches Have Been Released For OTRS

2021-03-22 Thread Sabrina Seubert 


Release Notes
Dear customers, 

We have improved OTRS even further, so we are announcing the following patch 
level releases today. Thank you for helping to improve OTRS. 
Release date: March 22, 2021


Patch/Patches: 

OTRS 8.0.12
OTRS 7.0.25
OTRS::ITSM Module 7.0.25
OTRS MasterSlave 7.0.24
OTRS TimeAccounting 7.0.19

You’ll find the specific release notes detailed under 
https://otrs.com/overview-release-notes-security-advisories/release-notes/ 

To benefit from the latest major release, OTRS Group managed customers are 
updated by our Customer Solution Team after scheduling an individual 
maintenance appointment. 
OTRS On-Premise customers can obtain our new product version by ordering our 
migration service.
Kind regards, 
Your OTRS release team
Subscribe to the OTRS Newsletter.

Read about OTRS service management solutions, product features, and interesting 
tips from our experts every month. Simply select your desired language.
German 

 
English 

Spanish 

 
Portuguese 

     
  
  

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 or contact us.  

OTRS AG

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61440 Oberursel 
Germany
+49 6172 681988 0






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[announce] New Security Updates for OTRS

2021-10-18 Thread Sabrina Seubert 

Security Advisories
Dear reader,

The following security fix/es was/were made:
OTRS Security Advisory 2021-20

ID: OSA-2021-20
Date: 2021-10-18
Title: Agents are able to lock the ticket without the "Owner" permission
Severity: 3.5 LOW
Product: OTRS 8.0.x
Fixed in: OTRS 8.0.17
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N
References: CVE-2021-36097
OTRS Security Advisory 2021-19

ID: OSA-2021-19
Date: 2021-10-18
Title: Regular Expression Denial of Service in postcs
Severity: 5.3 MEDIUM
Product: OTRS 8.0.x, OTRS 7.0.x
Fixed in: OTRS 8.0.17, OTRS 7.0.30
FULL CVSS v3.1 VECTOR: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:L
References: CVE-2021-23368
To read the entire Security Advisory/Advisories, please follow this link:
https://otrs.com/overview-release-notes-security-advisories/security-advisories/
  

Kind regards, 
Your OTRS release team

 


Subscribe to the OTRS Newsletter.

Read about OTRS service management solutions, product features, and interesting 
tips from our experts every month. Simply select your desired language.
German 

 
English 

Spanish 

 
Portuguese 

     
  
  

Visit www.otrs.com 

 or contact us.  

OTRS AG

Zimmersmühlenweg 11
61440 Oberursel 
Germany
+49 6172 681988 0



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[announce] New Patches Have Been Released For OTRS

2021-10-18 Thread Sabrina Seubert 

Release Notes
Dear customers, 

We have improved OTRS even further, so we are announcing the following patch 
level releases today. Thank you for helping to improve OTRS. 
Release date: October 18, 2021
> 

Patch/Patches: 

OTRS 8.0.17
OTRS 7.0.30
OTRS::ITSM Module 7.0.30
OTRS CloneDB 8.0.2
OTRS PrimaySecondary 8.0.5
OTRS Survey 8.0.4
OTRS Survey 7.0.24
OTRS SystemMonitoring 8.0.6
OTRS SystemMonitoring 7.0.16

You’ll find the specific release notes detailed under 
https://otrs.com/overview-release-notes-security-advisories/release-notes/ 

Kind regards, 
Your OTRS release team
Subscribe to the OTRS Newsletter.

Read about OTRS service management solutions, product features, and interesting 
tips from our experts every month. Simply select your desired language.
German 

 
English 

Spanish 

 
Portuguese 

     
  
  

Visit www.otrs.com 

 or contact us.  

OTRS AG

Zimmersmühlenweg 11
61440 Oberursel 
Germany
+49 6172 681988 0



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