REG: REPORTING

Hi, I have a concern about reporting in Remedy. I need to know if it is possible to periodically generate reports as physical data sheets(spreadsheet or any form) using Remedy. Any immediate help on this would be greatly appreciated. With Regards PL.Saravanan

.NET API Download

Hi Listers, I was trying to download the .NET API for Remedy from the support website of BMC but could not download due to some errors in the browser. I tried using Netscape also but could not download it. Can any one please send me across, the .NET API Downloadable. THanks in Advance.

Re: REG: REPORTING

Sravanan, You can use macros and call it from escalations or use some third party application. i think recently we had some discussion on this issue. to generate the reports in CSV file you can create a macro that would generate a csv file for a report and then run that macro from an

ITSM AM intermitted Timeouts

Hi All, We have a problem receiving intermitted timeouts when viewing records in AM 7.0.0.1 no patch. We did a SQL error log just to see if something strange is happening and found the following. /* Fri May 04 2007 13:19:46.5760 */SELECT C179,C400127400,C400079600 FROM T207 WHERE E0 =

External authentication with multiple domains

Hi everyone I have recently upgraded to ARS 7 and I'm thinking of using the new possibilities with AREA LDAP against multiple domains. From the beginning I have only users in one domain, and I the set the system up for authentication against this domain. Later on, new users came along that

Re: Email Maximum Sizes

Eric, I'm not sure your issue is related to your version of Remedy, if you're talking about a incoming text message. We run ARS 6.0.1 with a 6.0.1 email engine (don't have patch levels handy) on Solaris 9, Oracle 9iR2, and are able to process incoming mail as large as what you mention. I

Re: Vertical Nav Field

The workflow checkbox corrected that problem, but now it is randomly crashing the WUT when used. It works fine sometimes, but the next time you use it, it may crash the WUT? Now that I think about it, I believe one of the labs in the Admin Part 3 class had the same problem. Does anyone out

Re: Vertical Nav Field

I don't have it in production at this point but I have been using it on my Dev servers for several months now with no problems. Thanks, Andrew Baxter -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mayfield, Andy L. Sent:

Re: DSL console not displaying data

RIck, I don't know if you followed the instructions where you only tried to do one import at a time. If you did that will not work. There is a KB that says that you actually have to click all the boxes on the import console and start the import. This will take about 5 hours, but it does get

Re: Flash boards Error after ARS 7.0.01 patch 002 Upgrade

Why do you need to change the java install path? Thanks Kyle Thomas Bean wrote: Kyle, Try adding this line to the top of your startup.sh script for Tomcat (after modifying the java install path): CATALINA_OPTS=-Xms256m -Xmx1024m -Djava.awt.headless=true -Dsun.java2d.fontpath=java install

Re: Vertical Nav Field

I have it working on a display only form that recreates to functionality of the Overview Console for the Service Desk so that they can see all open tickets and not only their groups. The Vertical Nav field has 2 sections Create and Search. I call Incident, Change and Problem create and also

Re: DSL console not displaying data

Yes, I did follow the instructions (silly me!). All of the records appear to be imported, but most of them are without the correct status value. Any idea how I recover from where I am? Rick _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of

Re: Flash boards Error after ARS 7.0.01 patch 002 Upgrade

Just change java install path to reference the correct path on your system to the /jre/lib/fonts directory. - Original Message - From: Kyle Whitley [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, May 09, 2007 08:59 Subject: Re:

Re: Flash boards Error after ARS 7.0.01 patch 002 Upgrade

Now I am on the same page. Thanks for the clarification. Kyle Thomas Bean wrote: Just change java install path to reference the correct path on your system to the /jre/lib/fonts directory. - Original Message - From: Kyle Whitley [EMAIL PROTECTED] Newsgroups:

Re: DSL console not displaying data

I deleted all data from DLS regular forms. Then downloaded the DSL patch which included instructions for uploading the lastest data. It also included the latests data. Then I did the imports checking all check boxes and doing the import. The WUT locks gives the hour glass for a several

Re: DSL console not displaying data

I deleted all data from DLS regular forms. Then downloaded the DSL patch which included instructions for uploading the lastest data. It also included the latests data. Then I did the imports checking all check boxes and doing the import. Not certain that the deletion of the data is a

To create a GUID from the C API

Hello, I seem not able to find any C API function related to the GUID. How do you create a GUID from the C API? Thanks. George Tsai IT Systems Architecture - Request Management Systems Walgreens Co. 847-914-5210 ___

Re: To create a GUID from the C API

Hi George, Either do a ARExecuteProcess(Application-Generate-GUID xxx), to retrieve one from the server. Or create one of your own. It should not be very hard, and would save a call to the server. Best Regards - Misi, RRR AB, http://www.rrr.se Hello, I seem not able to find any C

Re: DSL console not displaying data

This was my experience as well. Once the installer (.bat file) finishes importing, there is a secondary step within a form to import the data. Once I did this, the data all shows in the DSL frontend. Axton Grams On 5/9/07, White, Ed [EMAIL PROTECTED] wrote: ** I deleted all data from DLS

Re: DSL console not displaying data

I looked at that patch (DSL patch 3) yesterday, specifically at whether it had more current data than the IM patch 3 included with it - it had files dated a month EARLIER (October 2006) than those included with the ITSM 7.0.2 patch 3 distribution. Since I still have those data files in the

Midtier 7.01 p2 install errror on new server

New Itanium server with HPUX 11.31 . Installing midtier only using HP's apache tomcat . At the end of the midtier install I get the following message: Exception in thread main java.lang.UnsatisfiedLinkError: no arutiljni70 in jav a.library.path at

Re: ITSM 7.0.x Patch 004

I just got done giving a hard look at the p4 release notes, and I have to agree with you, Chris - there are a few serious issues addressed there that might make this one worth my while. I'm giving serious consideration to installing this one, depending on when they formally release it. Rick

Re: Midtier 7.01 p2 install errror on new server

This is a problem. To resolve it, make sure the path and/or the LD_LIBRARY_PATH include the location of the remedy api files. You can safely use the files located in /path/to/remedy/api/lib directory. There are other alternatives to address this as well: - place the files located in

CN=Tambre L Hornsby/OU=AC/O=VCU is out of the office.

I will be out of the office starting 05/09/2007 and will not return until 05/21/2007. If this is a emegency please contact the Help Desk at 828-2227. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: Why Import People into ITSM 7 at All?

Very valid points on all views and sides of this conundrum... Every customer's situation is unique, and has to be handled accordingly. Many customers continue to struggle with the Unique Data Source for many items, and the people information is just one of them. (take Discovery / inventory

Login.jsp Manipulation

I, as most of us do, have users that bookmark the login screen http://midtier-server/arsys/shared/login.jsp When they do that they get an error about not having all of the parameters mapped, they click the 'return to home' button...re-login and they get to the home page. I got sick of fielding

Re: Need help with filter qual

Rick Fred, Thank you for your input. Turned out that we have record-locking in place. So when a user clicks a record, it's locked by him/her so that another user can not modify it at the same time. And the active link that executes on double-click pushes user-name to the record-lock tempfield

Installing ITSM7.0 on Solaris 10

Hi, Has anyone faced a situation where you get this message? Waiting for the server...Ok and it repeats a random amount of time. Sometimes it works, and sometimes I have to bounce the services for the installation to move Thanks Emad

Re: Why Import People into ITSM 7 at All?

The main reason I have to put entries for everyone active in eDir into CTM:People and User is so that I can have the Requester Console and Remedy Knowledge Management working for our customers (faculty/staff/students). They authenticate to eDir via AREA, but need group membership in Incident

Re: Need help with filter qual

There have been several threads in the list over the years on record locking. I had an occasion where I used a record locks form to hold which records were locked and who held the lock. Other people used direct SQL to update a locked_by and lock_date set of fields (so it would not update the

Re: Installing ITSM7.0 on Solaris 10

Yes, got this on all servers I have installed ITSM. On one server it takes approx 15 minutes to restart the server, and the installation scripts wait for the server to be avaible. Why it takes 15 minutes to restart? It got more than 200k records in field_dispprop to fetch... -- Jarl On

Interesting Quirk

I'm working on creating a new Control Panel. Two of the fields they want to display are the Last Modified By and Modified Date fields. I opened up the source form and copied the fields from that form onto my control panel. I tried to save...it complains that I cannot use field ID's in the 100

Re: ITSM 7.0.x Patch 004

I am hoping that they actually have some fixes in there (Patch 004) that work properly - this morning I got a patch to RKM (7.1.01.1057) that actually appears to have solved my problems with searching/displaying RightAnswers content properly under the General index. This has _never_ worked

Re: Interesting Quirk

That's a characteristic of using a Display Only form - there are no core fields. You'll have to use fields outside the reserved range, and either push or set values in them. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Java.lang.NullPOinterException error in outgoing email messages

Hi Everyone, We are trying to get a new Remedy system going on a Red-Hat Linux server (ARS 7.01 patch 2). Most outgoing AR System Email Messages entries show an error log (AR System Email Error Logs) that says: null java.lang.NullPointerException at

Re: Interesting Quirk

I know...and I agree...I just thought that it was weird that I couldn't create them...and then when I went to delete them it errored as well...:) -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Wednesday, May

Re: Flash boards Error after ARS 7.0.01 patch 002 Upgrade

That took care of the issue. Thanks Kyle Thomas Bean wrote: Just change java install path to reference the correct path on your system to the /jre/lib/fonts directory. - Original Message - From: Kyle Whitley [EMAIL PROTECTED] Newsgroups: gmane.comp.crm.arsystem.general To:

Re: ITSM 7.0.x Patch 004

You'll have to use patch 4 if you want to install the new SRM module. You'll also patch 2 of ARServer as it has the SRM application license in its license type menu. I don't plan to trailblaze with this other than in a VMWare environment though! -Original Message- From: Action Request

Re: Email Attachment into a ticket attachment pool

Hi Amanda are you using the Remedy email forms? If so, look in the AR System Email Attachments. For each email that hits the system, there is an entry created in the AR System Email Messages form, the attachment is in the form I mentioned above. All you need to do is run some workflow that

Re: ITSM 7.0.x Patch 004

I only see a patch 4 for CMDB and SLM.. Where did you guys find one for the other applications? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of strauss Sent: Wednesday, May 09, 2007 2:54 PM To: arslist@ARSLIST.ORG Subject:

Re: ITSM 7.0.x Patch 004

Digging around the ftp site... I can't find the Problem one though -- it's Incident in the Problem directory. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Joe D'Souza [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 05/09/2007 02:39 PM

Re: ITSM 7.0.x Patch 004

Interesting - I'm already up to 7.0.01 Patch 002 on the servers since it fixed an AREA SSL issue, but if the pricing model for SRM remained as incredible as I last heard it at a User group meeting, it will be a moot point for us. Unless the proposed pricing changed from ludicrous to reasonable,

Re: Installing ITSM7.0 on Solaris 10

Emad, Yes I did face it now that I recall.. Sorry I didn't remember about it last night when you called me.. Do you by any chance have your email engine installed? Call me if you are not doing much and we'll discuss it.. Joe -Original Message- From: Action Request System

Miami-Dade

Listers, If anyone has any information about what's going on with the Remedy implementation at Miami-Dade, as in what happened to the Remedy person that is leaving the contract, please email me off list at [EMAIL PROTECTED] I don't think that I'm the only person that has been contacted by

Service terminated

Hi all, We found some errors in our arerror.log file today: Wed May 09 14:41:01 2007 390635 : AR System server terminated when a signal/exception was received by the server (ARNOTE 20) Wed May 09 14:41:01 2007 0xc005 Wed May 09 14:41:01 2007 390635 : AR System server terminated --

Querying Active Directory

Hi Listers, I'm running AR 7.01 with patch 02. I recently configured the system to talk to AD (same config as is currently utilized in our 6.3 production environment) and I keep getting tmeout errors. I have the plug-in server timeout currently set to 10 minutes (600 seconds) and it continues

Re: DSL console not displaying data

OK, I just got done deleting and reimporting the data. Re-ran the Import utility, THIS TIME CHECKING ALL OF THE BOXES, which took about 90 minutes, but it appears to have been successful. One lesson learned that I would suggest to anyone else who has this problem is to start out not deleting the

How to send email notification to a Group ?

Hi Listers, I thought this would be easy, but I cannot figure out the problem. I want my escalation filter to send a Notify email to $Assigned Group$ but no emails go out. I have checked lots of settings, error logs, archives, KB, guides etc. but no luck. Originally I had Mecanism Email, and

Re: How to send email notification to a Group ?

Any errors in your Email logs??? Look up the AR Email Error Log form.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chapman, Colin Sent: Wednesday, May 09, 2007 4:41 PM To: arslist@ARSLIST.ORG Subject: How to

Re: How to send email notification to a Group ? (U)

UNCLASSIFIED On a ticket, does the field, $Assigned Group$, get a value set? Sandra Hennigan OSD Remedy Administrator Office # 703-602-2525 x251 CACI - Ever Vigilant(tm) Apparently, there is nothing that cannot happen today. Mark Twain -Original Message- From: Action Request System

Re: Why Import People into ITSM 7 at All?

If you look at the CMDB CDM document you will see that there is a BMC_Person underneath the BMC_BaseElement. -Original Message- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 9 May 2007 2:11 PM Subject: Re: Why Import People into ITSM 7 at All? ** Very valid points on

Re: Querying Active Directory

Try going to a specific DC by IP address. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Eli Schilling Sent: Wednesday, May 09, 2007 1:31 PM To: arslist@ARSLIST.ORG Subject: Querying Active Directory Hi Listers,

Re: Querying Active Directory

I have seen that with 6.3 and AD. After the first set of results were returned successfully, the plug-in server would hang on any queries after that. I had to restart ARS or it did appear to work again if I let it sit for a while. I did not have this problem if I used the AD global catalog. To

timeout for consuming webservices?

I have a filter that calls a webservice to set an enum field value. While the service appears to execute correctly on the far end, the field value is never set by the filter, and I see what appear to be timeout errors in arerr.log. The service does take on average 3 or 4 seconds to respond.

Re: Service terminated

This is your server (arserver.exe) crashing. Do you have the entire stack trace? Chances are you will be stuck living with these crashes until you upgrade to a supported version. It's interesting to see you are running ars 5.1.2 against sql 2005 on windows server 2003. Axton Grams On 5/9/07,

Re: How to send email notification to a Group ?

Are you using LDAP for authentication? Try enabling the email engine debug logging to see what it does with the group name you feed it: http://arswiki.org/wiki/Email_Engine_Debug_Logging Axton Grams On 5/9/07, Chapman, Colin [EMAIL PROTECTED] wrote: ** Hi Listers, I thought this would be

Re: Email Attachment into a ticket attachment pool

Amanda, We had the exact same requirement for our clients but after some research, it didn't make sense to include those attachments on incident-ticket as they are already on email. What I mean by this is that we have a table field on HPD:Help Desk form and that table gets filled by all the

Re: Midtier 7.01 p2 install errror on new server

** ? Hi, We have an itanium server and its actually the SHLIB_PATH thats more important for the dynamic loader. Greg From: "Action Request System discussion list(ARSList)" arslist@arslist.org [mailto:"Action Request System discussion list(ARSList)" arslist@arslist.org] On Behalf Of Axton

Re: ITSM 7 People import methodology

Dear Rick, We had initially planned to load the data feed via EIE through RLO, however our EIE got all messed up and then we had to shift to using the staging form on a view form. Our staging form does all the validations before we submit data to any of the actual ITSM forms. The Stages we go

ARSwiki Call For Involvement

I want to make a call for community involvement with the ARSwiki experiment. There are a number of ways in which you can get involved: * Author articles in the wiki: - http://arswiki.org/wiki/Main_Page - Refine or add to an existing article - Looking for content on ITSM 7 - Looking for

Re: timeout for consuming webservices?

Andrew, Have you tried adjusting the Filter-Api-Timeout setting? -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On 5/9/07, Andrew Hicox [EMAIL PROTECTED]

Re: timeout for consuming webservices?

I don't see this in 'server info' ... this is an option for ar.conf ? I presume the argument is seconds ? thanks again, -A On May 9, 2007, at 9:32 PM, Carey Matthew Black wrote: Andrew, Have you tried adjusting the Filter-Api-Timeout setting? -- Carey Matthew Black Remedy Skilled

Re: timeout for consuming webservices?

Andrew, ConfigGuide-630.pdf page: 274 Indicates the time limit (in seconds) allowed for the Filter API RPC to respond to the server's request before returning an error. The minimum value is 0, and the maximum is 300. The default is 60 seconds. I think this setting maps to the Admin Tool --