You must use at least one value in the set fields from the form you are using
to Read Value for Field from if you do not use a value the system resets the
default.
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Mario Röhr
This is a 30 second fix for BMC that will involve something like changing:
blah.toString();
to
if (blah!=null) blah.toString();
Have you submitted it to BMC?
John
___
UNSUBSCRIBE or access ARSlist Archives at
Hello,
you might be interested in a program I've written using the Remedy API
to export all the workflow definitions to independent XML files in the
local disk, and to keep those definitions up to date (when there is a
change the old definition is archived).
Does anyone have a working ardbc plugin for which they can share the
code? I'm stumbling through writing a plugin, but it would be of
great help if I had a working example I could reference.
Axton Grams
___
UNSUBSCRIBE
In reading the thread I think you have the problem backwards John. The
problem was not if a user goes to /arsys/home that they get the login
prompt, it was if a user bookmarks (or goes to) the login page
/arsys/shared/login.jsp with no parameters for a form then they should
be redirected to the
Actually the Java API does have a similar enhancement in 7.01.00 (which
is currently in Beta). The expandMenu method has overload(s) that
accepts the field value list and keyword value list and performs the
value substitutions (in the qualification/SQL command/server/form names
-- if field id's
As with most things I went through several iterations before I found the
eventual solution. I will document it here for posterity sake.
When you access the Mid-Tier sever with a redirect in the URL or are
redirected by a servlet it goes into one of two variables. Request.nextPage
(if you use
Anyone have any recommendations for a license monitor? I know there used to
be an rrr License Monitor application but can't seem to find it.
Thanks
--
Alan Abrams
___
UNSUBSCRIBE or access ARSlist Archives at
It's still out there. Try http://www.rrr.se/en/.
You can also pull data from Server Statistics. With 7.x, license data
is displayed as a form and you should be able to pull data with an
escalation.
Dave
From: Action Request System discussion list(ARSList)
Thanks Jarl ;)
On 5/14/07, Jarl Grøneng [EMAIL PROTECTED] wrote:
This may give you a starter. An example expose an oracle table in ARDBC.
(I have a working code, but are not allow to share it. Not owed by me.)
--
Jarl
On 5/14/07, Axton [EMAIL PROTECTED] wrote:
Does anyone have a working
www.rrr.se
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alan Abrams
Sent: Monday, May 14, 2007 8:33 AM
To: arslist@ARSLIST.ORG
Subject: License Monitor
**
Anyone have any recommendations for a license monitor? I know there used to
be
I tried all of your steps and really thought I was getting somewhere. But
to no avail I was not able to change the phone number that I added to the
page. I am not sure what to do now besides calling the help desk. Any more
thoughts??
On 5/11/07, Joe DeSouza [EMAIL PROTECTED] wrote:
**
Does the form have multiple views, and if so, did you change the value in
all of them?
If you want to be really drastic, delete the field, save the form, then
e-create the field with the same ID. Flush the mid-tier cache again
afterwards.
HTH
Chris.
_
From: Action Request System
To add to what Chris said, there might be another possibility...
Maybe the form you think is the home page might not be the home page as a
result of customization? Maybe at some point there was another form created
and used as a home page?? You might want to check your Server Information -
we lost our sense of humor?
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Saturday, May 12, 2007 10:24 PM
To: arslist@ARSLIST.ORG
Subject: OT: Whatever happend to the Friday humor thread..
**
I
Hi Vipin, Axton, Carey, thanks for your replay. My current workaround is:
Made the url link in marquee direct to a server side jsp, which redirect with
EID parameter with a restricted read user and password, so the credential
are stay behind net, and license overwrite warnings didn't show up
I found last Friday (and that has been reinforced since mid-April) that
doing a v7 upgrade (just ARS) can definitely make you loose your sense of
humor.
I guess a successful upgrade would be like an anti-depressant lol
Susan
On 5/14/07, Sanford, Claire [EMAIL PROTECTED] wrote:
** we
I blame ITSM/SLM/RKM 7.x. they pretty much eliminated what little I
ever had.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Carlos ...
You might consider a new name :)
Susan
On 5/14/07, Carlos Ungil [EMAIL PROTECTED] wrote:
Hello,
you might be interested in a program I've written using the Remedy API
to export all the workflow definitions to independent XML files in the
local disk, and to keep those
OK, it's not Friday, but we've missed more than a few, so I'll ask in
advance for a one-time dispensation from the Fridays only rule.
Three sons left home, went out on their own and prospered. Getting back
together, they discussed the gifts that they were able to give to their
elderly mother.
The JSESSIONID that is stored in the cookie is a session id generated
by the servlet container for session tracking; I'm not sure the
bindings to get the user credentials from that alone.
In the context of a dv plugin, there is another session attribute,
userCredentials, that stores username and
Dan said the same thing about the arsoh project I tried to start a while back ;)
Axton Grams
On 5/14/07, Susan Palmer [EMAIL PROTECTED] wrote:
**
Carlos ...
You might consider a new name :)
Susan
On 5/14/07, Carlos Ungil [EMAIL PROTECTED] wrote:
Hello,
you might be interested in a
I will try that. I do know that this page doesnt have multiple views. I am
going to look for another page that might be the home page
On 5/14/07, Joe D'Souza [EMAIL PROTECTED] wrote:
** To add to what Chris said, there might be another possibility...
Maybe the form you think is the home
Definitely worth the 'dispensation' . :)
On 5/14/07, Rick Cook [EMAIL PROTECTED] wrote:
** OK, it's not Friday, but we've missed more than a few, so I'll ask in
advance for a one-time dispensation from the Fridays only rule.
Three sons left home, went out on their own and prospered.
LOL that one took me a moment longer to tag I'm loving this humor
this morning makes up for Friday !
On 5/14/07, Axton [EMAIL PROTECTED] wrote:
Dan said the same thing about the arsoh project I tried to start a while
back ;)
Axton Grams
On 5/14/07, Susan Palmer [EMAIL
Hey everyone-
I'm still working on this search form and when creating the Active Links my
set fields action is giving me trouble. I am trying to set a field to the
following:
'LISTSummary' LIKE %+ $Details$ +%
However, when I press Add Action, it 'corrects' it to:
( 'LISTSummary' LIKE % +
Susan/Axton
This is some funny stuff, thanks for making my Monday!
Les Ganton
Dan said the same thing about the arsoh project I tried to start a while back
;)
Axton Grams
On 5/14/07, Susan Palmer [EMAIL PROTECTED] wrote:
**
Carlos ...
You might consider a new name :)
Hello all,
TuringSMI is in need of permanent and contract Remedy Developers for
various projects throughout the Eastern US. Please contact me off list
and I will be glad to discuss details.
Thanks,
Erin Hubbard
(312)235-3138
[EMAIL PROTECTED]
TuringSMI is an ITIL Best
When I bring up the form from the Admin tool there is a bar in the middle
that says For Rememdy Mid Tier 6.3 use the view properties dialog box to
insert headers and footers. I am new to this and did not program it.
Perhaps it is the header that I have to change. Now I dont know how to find
On 5/14/07, Susan Palmer [EMAIL PROTECTED] wrote:
**
Carlos ...
You might consider a new name :)
Ooops! Good point. I checked that the name was not taken, but I didn't
look for subliminal messages in it... At least it helped to create
brand awareness :-)
Carlos
Susan
On 5/14/07,
Try doubling up on the double-quotes within the string. For example:
'LISTSummary' LIKE %+ $Details$ +%
HTH,
Thomas
- Original Message -
From: Chris Moore [EMAIL PROTECTED]
Newsgroups: gmane.comp.crm.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Monday, May 14, 2007 11:22
Subject:
Is this what they will be calling the ladies of the evening at the next
BMC UserWorld? (I can just see it . . . Man: Are you a, um, you know,
hooker? Woman: How dare you! I'm not a hooker, I'm an AR Sex Porter.)
Scott Parrish
-Original Message-
From: Action Request System discussion
Is there a way to delete records in workflow? I have a table field on a
form that references a sub-form - I want to be able to click an entry in
that table field, press a Delete button, and have it delete the
associated record but I don't see a Delete type of action or anything
close in Active
*chuckle*
The worst thing is that I didn't get it until this message.
:-)
--
Tony (It must be Monday) Worthington
[EMAIL PROTECTED]
262-703-5911
Scott Parrish [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
05/14/2007 12:02 PM
Please respond
LJ,
Thank YOU for posting your final solution. This is one of those, gee it
be nice to fix if I had time things, but not really on anybody's priority
list here. I read the responses to your original post with interest, but
as I'm not a web guy, I didn't have time to try to actually
You would do a Run process of Application-Delete-Entry $SCHEMA$
$Request ID$
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Durrant, Michael M. - ITSD
Sent: Monday, May 14, 2007 10:05 AM
To: arslist@ARSLIST.ORG
I have found so much in the archives that was 'cut and paste' as you
say...when I get the help to the problem from the list I try to contribute
back to it..:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Thad K Esser
Sent: Monday, May 14,
Hi John!
Yes, I've submitted it to BMC, and they've had it for a month
and don't seem to be getting anywhere. That's why I tried
ARSlist.
I think I'll forward your suggestion to the guy who's working
on it and see if it speeds things up at all.
Thanks!
Dwayne
Original message
Date:
Or Application-Query-Delete-Entry if your delete action needs to delete an
entry based on a certain criteria that cannot be isolated by just the Request
ID..
Joe
- Original Message
From: Pargeter, Christie [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Monday, May 14, 2007 1:14:26
I think the list as been pretty calm lately ... all work and no play ...
hardly any controversy. And yes ... take the next 2 days off ... we may
decide to play a little more!
Susan
On 5/14/07, arslist [EMAIL PROTECTED] wrote:
Pretend that I have just seriously chastised everyone.
Since
Thomas,
Thanks for the reply- that got it! For future reference, why did that make
a difference?
Chris
On 5/14/07, Thomas Bean [EMAIL PROTECTED] wrote:
Try doubling up on the double-quotes within the string. For example:
'LISTSummary' LIKE %+ $Details$ +%
HTH,
Thomas
- Original
Katherine,
I guess this is what you might need to do..
1) Open the form in the Admin tool
2) Navigate to the following menu.. Form - Current View - Properties
3) Go to the tab Appearances
4) At the bottom of the tab you will see two separate button options. Edit
Web Header Content. Edit Web
Michael,
Add the RequestID to your table and hide it. Then in your active
link, do a the following Run Process action
@@:Application-Delete-Entry $SCHEMA$ $colHiddenRequestID$
Cheers,
Brian
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
I have an ARDBC integration between ITSM 7.0.2 and LDAP that is working
fine, except that it won't import records for which there is no phone #.
Even though there is a Default Phone # in the Business Phone # field, only
LDAP records with a value in the 'telephoneNumber' attribute get imported.
Hi,
I am installing SLM 7.0 Patch 2, using the GUI provided on Solaris (I am
using Hummingbird). I get at a stage where the installation can't detect the
SLM License and the dev mode cache and it terminates the installation. Has
anyone faced this before? Is there a different installation method?
I have seen it before where a Default Value does not apply to a Push
fields action. Try adding a Filter (on Modify Merge) where Business
Phone # = $NULL$ to set the field with your default.
Fred
From: Action Request System discussion list(ARSList)
Rick,
In the vendor form you created, do you see the records without a phone
number when you perform a search? Maybe you aren't constructing the correct
LDAP URL to view the information you want to and are disqualifying null
phone numbers in your LDAP qualification?
Joe
-Original
That's it! Thanks Joe, Christie, Rick, and everyone else.
Michael Durrant
[EMAIL PROTECTED]
Share what you know. Learn what you don't.
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Monday,
Yes, mine did the same thing and I created 2 escalations 1 if there was a phone
number and 2 if there was no phone number. On the no phone number I hard coded
the receptionist.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Mon, 14 May 2007 2:52 PM
Subject:
This solves a major pain for me. I constantly have people bookmark the
login page. Thanks for sharing this info.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Monday, May 14, 2007 10:08 AM
To:
That is the exact problem that sent me down this path several months
ago...but the solution I had at the time broke other functionality...:) I
personally thing that all Mid-Tier installs should default to this
configuration...hmmm...maybe I should submit an enhancement request.
-Original
Yes, Joe, the records are all in the Vendor form. But there are about 100
that didn't get pushed into the CTM:People form, and the lack of a Phone
Number is the only common element between them.
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On
When I did the push qualification I did a RequestID != Remedy Login. My Vendor
request ID is mapped to the network login. The only potential problem is that
if you have 5000 entries the qualification will require all records be compared
and of course the escalation should be run after hours.
Hi Listers,
I sent this last Friday late in the day. Nobody responded so I hope it
was because everyone was off work and out enjoying the beginning of
their weekend :)
I still can't figure out what's going wrong with it though so any help
would be greatly appreciated.
When you walk the table, are you referencing the table column in the
push or do you move the table data into temporary display only fields
and use them in the push?
I have seen postings on the list where using a table column directly can
cause problems. I believe it is recommended to do a
I'm not doing a push. I'm just doing a set field on the editable column.
The reasoning is if the approver has 20 approvals, they hit the button,
it sets all the rows to Approve and they can select the 1 or 2 rows that
are Reject manually and then submit the approvals.
All the fields get set, I can
Maybe ITSM7 just moved the active link ARSList:Humor-Friday to a different
form :-)
J.T.
_
From: Sanford, Claire [mailto:[EMAIL PROTECTED]
Sent: Monday, May 14, 2007 11:34 AM
Subject: OT- Whatever happend to the Friday humor thread..
we lost our sense of humor?
_
MessageSounds like you are not doing a refresh table action after the
completion of the transaction..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Wheeler, Dylan
Sent: Monday, May 14, 2007 4:16 PM
To:
I thought you always had to do your own push to the base form of the
table when using an editable column.
From the 6.3 Basic Guide page 249
For columns in a table field, the options are:
- Editable-Users can change the value in cells in a column.
Editing cells in a table does
Does this happen only with $DEFAULT$ mapped to a field or does it happen
with constant values mapped to a field? By constant values I mean if in case
we want to put a value of lets say 'x' to a field and we type x into the
value part on the import tool mapping, will it fail?
I may have to do
Alan,
If you're running ARS v. 7.x, you're in luck! One of the new features that
it has is the logging of Server Statistics - including license monitoring!
You set the interval that you want in the Admin Tool, Advanced Tab. We have
the Server Statistics setting set to Cumulative Queue with the
Where did you see this utility, or was it only available directly
through support??? I can't comment (yet) since I had not heard of it.
Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
_
From: Action
Carol,
I sort of like that feature too, only I'm not confident it might work
correctly in a load balanced environment.. Has anyone tested it on a load
balanced environment (Server Groups)?
Server statistics I believe work per named server basis to poll all the
statistics. I do not think it runs
Maybe I'm not explaining it right. If I manually select all the rows and
set them to Approve then hit Submit it works on both mid tier and WUT.
This is default OOB workflow.
If I have another button that sets the fields to all be Approve then I
hit the Submit button, it will not work. If I set a
I didn't try mapping $DEFAULT$, I just had a value in the field, and it
wasn't checking the default because I only told it to get it from the LDAP
record. My bad there.
My structure (which seems to be working) is now this:
Hour:00: Escalation that imports new records containing phone #s.
Its just been release and is a part of a bunch of utilities that BMC support
is working on which will eventually be released.. At the moment they have
released a utility to mass load users, associate these users with permission
groups, mass define their access.
Joe
-Original Message-
Sweet! I was just going to do this for a bunch of users. I'll have to
check out the utility - how do we find it on the support page?
Rick
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza
Sent: Monday, May 14, 2007 2:38 PM
To:
I need the REMEDY.ARDBC.APPQUERY, and it doesn't appear in the log, how can I
install the REMEDY.ARDBC.APPQUERY in my server?
Remedy ITSM 7.0
Windows 2003
Oracle 10g
Thanks in advance
-Mensaje original-
De: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] En
Make sure the file is loaded with the Plugin: parameter in ar.conf.
If you don't have the library for the plugin, extract it from the
installation source of whatever product includes it.
Axton
On 5/14/07, Guillermo Alfredo Torres Barron
[EMAIL PROTECTED] wrote:
I need the
I have reviewed your def files and logs.
Apparently the 'Run If' had been changed in the filter: TGIF_Humor.
Please change it to read: 'Are we Having Fun Yet' = Yes
This should return the Friday Humor module to it's original state.
Thank you,
Mark
-Original Message-
From: J.T.
70 matches
Mail list logo
