Dear listers,
I have been having an issue where I was trying to read a value from a character
field
into a date field.
Try as I might, I couldn't get correct behaviour for years in the early part of
the
century (this was necessary as I was trying to capture dates of birth).
I tried setting
I have Version 7.1 installed on my laptop with MS SQL express 2005. It works
fine.
Only issue I had was with identifying the server. My install expected
\SQLEXPRESS after my laptop name which is what I used when installing SQL.
It was actually easier than using full blown SQL!
Brian
Hi Listers,
Has any one tried of giving custom permissions to the attributes of the
class in CMDB.
I want to add couple of new attributes to class define custom
permission to those attributes , such that any user who is accessing CI
from the asset management console , should have
Hi List,
I am into the process of implementing SSO. I have the architecture as below:
ARS 6.3
Windows Server 2003
Web Server - Sun Apps Server
Mid Tier 6.3
I wanted to create a custom SSO. When I read into the white paper from
remedy, they have asked to create a java file. I created a
Maria,
Another option to get around the LDAP query limitation is to create a
single SQL View comprised of multiple SELECTs that are UNIONed together.
You can then query this view and retrieve all LDAP entries.
See the email from January 9 entitled Re: LDAP Question. There is a
script
Listers,
Does anyone know how to re-parse and incoming email ? If the
incoming email has an error and you want to re-parse it after the error is
corrected, how do you do it ?
Thanks,
John M. Kovalcik
Hi List,
I am into the process of implementing SSO. I have the architecture as below:
ARS 6.3
Windows Server 2003
Web Server – Sun Apps Server
Mid Tier 6.3
I wanted to create a custom SSO. When I read into the white paper from
remedy, they have asked to create a java file. I created a
Fred,
That's cool. I did not know that about that part of the Notify command.
For reference, in ARS 6.3, the BasicGuide-630.pdf describes it on page
524.
In my testing this morning I am not sure if I can use it here. I see
three challenges to overcome:
1. The first 8 lines and
Stephen,
I am certain that the design intent was that there would be a process
that parses the file and does the right thing with what it finds in
the file. So #2 and #3 are totally by design. Also the process was
envisioned as a standing server process and not something that is
invoked over and
Carey,
Precisely. Thanks for the confirmation.
I don't think I can make use of this command for the purpose of creating
a file from the contents of an ARS field.
Stephen
Remedy Skilled Professional
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Thanks for the great advice! I knew I could count on smart people J As it
turned out we did not have enough qualifications in the Vendor form table
properties. When we limited the table properties to A-E etc as some of you
suggested we were able to retrieve all of the records in 5 escalations.
Hi,
Please can someone assist me with the following.
I want to remove duplicate email addresses in a string. I cannot create
a view with the distinct values as I need the unique id's of the record
therefore the only option I do have is to try and remove duplicate
occurrences after the 1st
Don - on the Change Template there is the field Notes, which will
populate Notes on the Change Form - will this be sufficient for
their request?
Ty
On Thu, Mar 6, 2008 at 12:28 PM, Don Simmons [EMAIL PROTECTED] wrote:
**
Has anyone attempted to or been requested to add Work Info information
Why don't you try checking for the occurrence of the new email address
in the string BEFORE you concatenate it. If you find the email address
is already in your string then do not add it and move to the next
record in your table.
On Fri, Mar 7, 2008 at 9:34 AM, Darshana Jivan [MTN Network
No that would not work. They don't want to use Task. The want the get the
Install Plan, etc. with attachments to be part of the templates. They have
documents that are reused for hundreds of servers where the same change is
being made multiple times. Date: Fri, 7 Mar 2008 09:36:23 -0500
We found out an interesting bit of information yesterday about the command line
uasge of the aradmin.exe command. On page 557 of the 6.3 Advanced book Remedy
claims the following:
To parse an XML packing list, and export all the objects defined in that
packing list, use the following command
This may be a silly question, but how can I find a field by the ID number
if it's not in the view? Looking for a field on HPD:HelpDesk by the Field
ID and it's not in the FindID drop down.
Thanks!
Melissa
___
Darshana,
You are doing about what I was going to suggest whenever I read your
original post.
I was thinking something like the following though:
Lets say that $MTNNS$ contains the following:
[EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED], [EMAIL PROTECTED],
Step 1:
Set Fields:
Check the admin view... Form - Select a View in the admin tool.
Seth Wrye
From: Action Request System discussion list(ARSList) on behalf of SUBSCRIBE
arslist Melissa
Sent: Fri 3/7/2008 10:04 AM
To: arslist@ARSLIST.ORG
Subject: Find a field by ID
**
This may
Melissa,
Just do the following:
Go into the form you want to find the field on
Select Form\current view\fields in view from the menu
Highlight all the fields on the left and then click add this will push
them all to the right side
Click ok
You'll have a mess in the upper left hand corner of
Melissa,
Try this FREE utility from David Sanders' website:
http://www.westoverconsulting.co.uk/utilities.html
Form and Field Property Viewer
Allows you to view database table names and field IDs from within the User
tool
HTH
Regards...Gidd
_
From: Action Request System
Hi Melissa,
I sort of do the same thing as Ben with one exception. I do a new view and
pull all the fields into it. That way if something inadvertently crashes or
messes up, I don't have to worry about it affecting the main form.
Take care,
Mary Dollus
generationE Technologies
Roy,
Thanks, but I already have a work-round - I am looking for support to encourage
BMC to
provide the functionality as native.
Jerry
Jerry NimanTel+44 (0)161-247 1474
Head of Information and Communication Technology Services Email
[EMAIL
Has anyone implemented mid-tier 7.1 or other j2ee apps based on the
7.1 java api in a load balanced environment? If so, can you comment
on your successes/issues without using persistent sessions on the load
balancer?
Thanks,
Axton Grams
Mary, good suggestion.
Ben Cantatore
Remedy Administrator
Avon
(914) 935-2946
Mary Dollus [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
03/07/2008 10:32 AM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Find a
Melissa,
I would avoid the two suggestions because of the implications involved with the
what if's. Since the form you are searching on (HPD:HelpDesk) is an OOTB
form, all OOTB fields will be listed in the Administrator view. From there you
can add the field to another view, but I would be
Ahh, I miss arstruct.
Seth Wrye
From: Action Request System discussion list(ARSList) on behalf of Gidd
Sent: Fri 3/7/2008 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Find a field by ID
**
Melissa,
Try this FREE utility from David Sanders'
Why not just run a def of the form, then search through it for the field
ID?
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye
Acutally that's not true. There are many many fields that are not in the
admin view on the HPD:HelpDesk.
Seth Wrye [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
03/07/2008 09:50 AM
Please respond to
arslist@ARSLIST.ORG
To
As far as I know, If its an OOTB field it should be on the Admin View (that is
unless the form has been modified). Otherwise, I would take Gary's advice and
pull a deff. Either way, I would avoid creating new views or adding all fields
to a view on a production environment (unless this is a
Susan like Pat Zandi can never leave us!!!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter
Sent: Thursday, March 06, 2008 7:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: UNSUBSCRIBE
**
Susan,
I thought
What about adding the attachment to the task - you can add attachment
to Tasks. Then when the Task is added to the Change they will see the
attachment.
Does that help?
Ty
On Fri, Mar 7, 2008 at 9:50 AM, Don Simmons [EMAIL PROTECTED] wrote:
**
No that would not work. They don't want to use
Hi Seth,
I should have clarified it a bit.
I don't actually save the view, it's rare I need to do that so I just create
the new view but then do not save.
Does that create performance issues too?
- Mary
P.S. I miss arstruct too!! I used it religiously it was my favorite tool
If you just need to know the name and what views it is in, I would just
run something like this in SQL:
select
f.fieldid,
f.fieldname,
s.[name] as formname,
v.vuiname as viewname
from field f
inner join arschema s
on s.schemaid = f.schemaid
inner join vui v
on
You beat me to it! I was milling through the database looking at Create
Table statements trying to find which table linked the field ID up with
the View ID, then I was going to compose something like what you did.
Man, I was just too slow! I feel inferior now :\ I couldn't find
field_dispprop soon
Only if you hit save. But. there are times when we are working to resolve
something, faster than we should and out of habit or just on accident hit save
(I don't know many developers that haven't made that mistake). I try to avoid
it all together unless I'm in a dev environment and
I have created three web services against CTM:People. OpCreate, OpGet and
OpGetList.
The web services work fine with the exception of OpGetList. It partially
works in that it only returns one record instead of the dozens that I am
expecting. I am thinking it might have to do with
-
Oh yep!! And I was also speaking of dev... but so true.. I try to avoid
anything on prod if at all possible! :) ya just never know what can happen
Thanks Seth
- Mary
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Seth
How can I set up multiple hosts in Area Ldap configuration? We are using
ARS 7.01
Thanks!
Melissa
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor: www.rmsportal.com ARSlist: Where the
lol ... sometimes I cannot skip a chance for a smarta*s response
On Fri, Mar 7, 2008 at 10:11 AM, Sanford, Claire
[EMAIL PROTECTED] wrote:
** *Susan like Pat Zandi can never leave us!!!*
--
*From:* Action Request System discussion list(ARSList) [mailto:
Hi, Serouche:
You do not have to do a full blown upgrade to take advantage of this
feature.
One can remain on ARS 6.3 for example and use a 7.x Mid-Tier to take
advantage of this. All you would need is for someone to send you the def
file for saved searches and import it into your ARS 6.3
We defined multiple escalation threads in 7.1 - we added one thread.
We have 1,000,000 people records in CTM:People in IM. We are testing
our delete strategy which does the following:
1.) Escalation sets certain record status to Delete
2.) Filter deletes record with APPLICATION-DELETE-ENTRY Run
Michelle,
I have never tried that before so I wonder
That may fix the v7.x web clients use of saved searches, but how does
that effect the v6.3 User Tools use of saved searches?
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Yeah, we actually tried this little task with both a def file and an XML file
created in the Admin tool from a packing list. No dice on either. It did work
when I referenced a non-existent file at one point... But that just took a long
time and then gave me a definition file with everything
Darshana,
Along the lines of Frank's suggestion, how about the following:
In your AL that does the looping:
Set Fields, SQL: SELECT CONTACT_EMAIL FROM [EMAIL PROTECTED]
WHERE CONTACT_ID = '$Col_C_ContactID$'
MTNNS_primary_client_contact_email =
Darshana,
I just realized I didn't actually answer your question. Your Set Fields
3:
Set Fields 3:
REPLACE($MTNNS_primary_client_contact_email$,
SUBSTR($MTNNS_primary_client_contact_email$, $Val1$, $Val2$), )
doesn't work because $Val2$ is storing the length of the email
Let me share with the list what I did a number of years ago in direct
relationship to the subject above and trying to be a smarta*s. Please
don't laugh at me too hard, but you can log this as Friday Humor is you
like.
As I stated, it was many years ago, and people were still trying to
We have a development environment at this customer site but their policies
do not let us 'try' a new version for the sake of trying it. So until they
do decide they have the time (and money) to go upto 7.2, I cannot try it,
unless we come across something that's a show stopper in 7.1, and that is
Sorry folks, OCD is kicking in. :-)
Darshana,
If you were to get the same email address for three or more iterations in
a row, you'd end up with triple commas, which isn't accounted for in my
original post. Its probably best to clean up the double commas as you go,
thereby ensuring we never
Gee Darrell, Guantanomo is so nice this time of year!
Warren
On 3/7/08, Darrell Reading [EMAIL PROTECTED] wrote:
** *Let me share with the list what I did a number of years ago in direct
relationship to the subject above and trying to be a smarta*s. Please don't
laugh at me too hard, but
I ran across this one yesterday and it had me laughing.
For those of you that have MS Word 2003.open a document, type the word
information and ask it for synonyms or look them up in the built-in
thesaurus.
Then, realize that this fits perfectly with Microsoft's corporate vision.
---
Wow, that was funny. It took a guy sitting beside me to figure out why
MS listed the list they listed.. I just caught that it didn't make any
sense.
Thanks,
Gary Opela, Jr
Sr. Remedy Developer
Leader Communications, Inc.
405 736 3211
-Original Message-
From: Action Request System
Hello Thivagar,
Yes, I am doing this for version 7 and while I don't have everything working
yet, I did run into this problem and solved it.
Try adding MidTier.jar to your classpath.
My execution looks like this:
javac -classpath arapi71.jar:MidTier.jar:.
Hi,
Since the DST is coming this weekend, I'm not sure if there is any
affect/change we need to do on the AR server? I think AR just relies on the
OS to fix it out, but want to double check.
We have two servers with AR
6.3 patch 20
7.0.1 patch5.
Thanks,
AF
That should have been done last year as this is year two of the new
dates. If you did not have any problems in the fall you should be okay.
That means you are patched.
Roger A. Nall
Manager, OSSNMS Remedy
T-Mobile, USA
Desk: 813-348-2556
Cell: 973-652-6723
FAX: 813-348-2565
sf49fanv AIM
Tech Bulletins on DST are posted at Support Central:
7.0.01: http://www.bmc.com/supportu/documents/87/89/68789/68789.pdf
6.3: http://www.bmc.com/supportu/documents/87/90/68790/68790.pdf
The only issue not addressed at your present patch level is this:
The following defect is a known issue in
Be careful when you get to ITSM 7 (where HPD:HelpDesk becomes HPD:Help
Desk). There is no administrator view, and the closest thing to it is
the Default User View, from which you can see that over 400 fields in
the form are not instantiated in ANY view!!
Christopher Strauss, Ph.D.
Call Tracking
FYI - Does the same thing in Word 2007.
Joanne Mansur
Client Systems Analyst
Northeastern University
Phone\617.373.3295
Fax\617.373.5985
[EMAIL PROTECTED]
J.T. Shyman [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
03/07/2008 02:17 PM
Please
I have Word 2000... does it work with that?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Opela, Gary L Contr OC-ALC/ITMA
Sent: Friday, March 07, 2008 2:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Friday Befuddlement
Wow, that
For us with different version what does it say?
John Atherly
American Power Conversion
[EMAIL PROTECTED]
401-789-5735 Ext. 2120
1-800-788-2208 Ext. 2120
Joanne Mansur [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
03/07/2008 03:49 PM
Please
Darrell Reading Systems Engineer
Phone 479.204.5739
[EMAIL PROTECTED]
Wal-Mart Stores, Inc.
805 Moberly Lane, MS-0560-68
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED]
UNCLASSIFIED
Word provides the synonym for in formation
Meaning - in order
With suggested replacements:
In order
In sequence
In turn
In rank
In a row
Sandra Hennigan
OSD Enterprise Remedy Administrator
Office # 703-602-2525 x248
Apparently, there is nothing that cannot happen today. Mark
Probably the same thing.
I just think its quite funny that technology can be so smart and yet so
brainless at the same time. Providing synonyms for In Formation (instead
of Information) does sort of follow Microsoft's view of the world, doesn't
it?: You'll do it our way and like it.
---
Lists the same words for Word 2002.
Technically correct but functionally unusable.
Dave
Hennigan, Sandra H CTR OSD-CIO [EMAIL PROTECTED] wrote: UNCLASSIFIED
Word provides the synonym for in formation
Meaning - in order
With suggested replacements:
In order
In sequence
In turn
In rank
In a
Happy Friday, hopefully someone out there has run into this issue
already and can offer some advice. Our company is getting close to
implementing ITIM (IBM Tivoli Identity Management) for the enterprise
which means that instead of logging in with my name (rickw) I will be
forced to log into the
Rick,
Maybe.
ARS lets use authenticate as a different user name than what the
user enters in the Login Name field via the 'Authentication Login
Name' field on the User form. So you could use that feature to set the
employee ID number as the authentication user name and leave the ARS
'Login Name'
Thanks Carey, I consider the user experience very important and if I can
pull this off it will go a long way towards resolving my problems. The
users won't have any choice but to key in their number when logging into
the domain and Remedy but if they can see actual names once within
Remedy that
Good news! Support sent me patch 1610 to debug with, since it has
higher resolution logging. I was able to determine that it was a access
control group error, not an authentication problem, and fix it.
We had added a named access control group of 'UNT Customers' to the
access control list
Chris,
You could still keep your indexes and your RKM access control group with the
name UNT Customers.. But map that to a Role instead of a group and map
that Role to the ID 16. What I would do is create a Role with Role
ID -16 and the Role Name as UNT Customers
To have this new
Hi Everyone,
I am, what you would say, brand new to Remedy and excited to get 7.1 working
sometime soon. :)
Currently we are running Remedy 6.x, that is doing its job fine but I am having
problems with brand new installation of 7.1 and BMC Support is not being very
helpful. Here is the deal:
Well...I haven't personally experienced this, but based on the reading that
I have done on load balancing, and client connections, you can't do it
reliably without persistent sessions (sticky bits) because the server
expects you to already have a session active, so you can't just issue a
command
Carey,
I'm actually working on a VERY SIMPLE program that could do just what your
looking for, the API parsing of a packing list is absurdly easy, so if you
wanted with a very small modification to my program, you could specify
packing list on server 1, and export the objects from server2, and
is your ARAdmin account password the default? If not, have the DBA change
it to the default, and try again, ensure that you don't have anything in our
ar.conf/ar.cfg file regarding the DB password, once connected you can set
the password in the DB through the admin tool/admin console in the user
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