You are welcome to study all of the multi-tenancy docs that we have put
online so far, as we continue to refine our customizations to IM to get
it to work the way we need it to. All of the multi-tenancy docs and the
new permissions write-up I finished today are at
The exclude statement indicates the condition where the measurement for
escalation stops – the clock will stop counting down to the goal (or percentage
of goal) when it is placed in a pending status, and resume when that status
changes. On the Incident Management side the OOTB integration
Thanks Carey..
I tested this on 7.1 and it works but not on 6.3.
The problem was a couple of missing jar files.
xercesImpl.jar
xml-apis.jar
Just in case somone hits the same problem :-)
frex
--- En date de : Mer 11.6.08, Carey Matthew Black [EMAIL PROTECTED] a écrit :
De: Carey
We've had this problem for years--not only will it suddenly fail to
connect to MAPI, we have instances where the service just hangs. It
happened on v6 and currently happens on 7.0.1P5 as well (as you noted).
I finally created an SSIS package that runs every 15 minutes and looks
at the Email
Christopher,
Wow, you guys have done a lot of work on this. I can
imagine the efforts that went into analyzing and
documenting the details.
I quickly looked at a few things, and I can see you
have a lot of useful info. Thank you for the link.
The main issue I see (with BMC's documentation) is
Very, very true, I'm still getting calls a few years on
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
Behalf Of Rosemary
Sent: 23 June 2008 22:03
To: arslist@ARSLIST.ORG
Subject: Re: Need Stats on ITSM Licensing Usage
** It is
Hello Listers,
Current configuration
ARS 6.3 Patch 014
Midtier 6.3 Patch 021
MS SQL Server 2000
Upgrade path
ARS 7.1
Midtier 7
MS SQL Server 2000 maybe higher
I know this is a long shot but has anyone put together an integration
between two different ARSystem servers in two different
John,
We use DSO to integrate 4 different ARSYSTEM servers. It works great. I
would think that web services would work as well. As for the firewall
issues as long as the systems are on the same or trusted networks I
would think you would be okay. Just a guess on my part.
HTH,
Roger A. Nall
John, integration is, as you said, pretty vague. Perhaps once you have a
better idea of its scale and definition, we might be able to give better
answers. Could be anything from very simple to you-gotta-be-kidding.
Rick
On Tue, Jun 24, 2008 at 7:40 AM, Reiser, John J [EMAIL PROTECTED]
wrote:
What kind of disk subsystem is your database on? Faster the better. But
also make sure your transaction log is on a completely separate set of
physical disks than your data file. That way they won't contend for the
same resources. If possible, keep the paging file and the OS on their
own dedicated
I agree with Rick... Could be easy - could be next to impossible...
DSO is OK provided that the systems are configured the same - same fields -
same configuration data - same-same...
Web Services is probably the best method to do Ticket Passing which is
what I have to assume you are refering to
Excellent point about DSO. I think the key here is being able to establish
either a secure gateway between the two AR servers or a common middle ground
(which means server, forms, etc.). Since you have zero dollars to spend on
hardware, it looks like you should be investigating how to tunnel
Roger, Rick and Robert,
Thanks for the replies.
Yes it is vague.
Yes it will be a challenge.
Especially since the other system is a US Navy system and I am sure
security will be tight.
Right now this is pie-in-the-sky but that never stopped them before;^
Robert, I have a question about
John,
It is much easier to create a DSO form for each integration point. This
form would become part of both systems. Changes should only be made to
this form on both sides. You would then push data from your main form to
the DSO form to the other DSO form where the other system would push the
John,
I think the big issue with DSO is that it's a batch process and you need
to create maps from one system to the other. If the systems are not
near identical then issues can crop up because of differences in field
lengths, different values for Status field, etc. Not to say it can't be
done
Hi,
Are there any best practice/ITIL white papers or guidelines for Pending
tickets’ time limit? Right now our Help Desk tickets are in the pending status
for 2 weeks. I have been searching the internet with no success finding this.
I would be interested in knowing how other company's are
All
I am running into a quirk with Navigation Items in a Vertical/Horizontal Nav
field.
This is 7.0.01 Patch 4 running a SQL 2000 db on Server 2000. WUT 7.0.01
custom App
I have created a Nav field with several Nav Menus and each menu has 2 to 6
Nav Items. In this case I have set the Nav Item to
Try it on Window Loaded
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Dries
Sent: Tuesday, June 24, 2008 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Nav Fields and workflow
** All
I am running into a quirk
If I remember correctly, Window Open happens before the data is loaded in
the form, try changing it to 'Window Loaded' with your field qual and I
think you will see that it happens properly then
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of
I have tried on Display, Window, Open and Window Loaded, same results.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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Except for forms being Opened in a Dialog, Window Open fires before data
is loaded in the form (and data used in Window Open is cleared before
Display).
You should use Window Loaded or Display.
Fred
From: Action Request System discussion list(ARSList)
Resolved, it needed to fire on Display, plus the data that was being
provided had special characters in it so I altered the Run if to a LIKE
statement.
Thanks for the quick response and snap starting my brain.
Gary Dries
Hi John,
So you are looking to integrate a server at a corporate location (non DoD)
to the Navy's network? That is most likely going to really limit your
options. Any connections that you are going to make will have to be on a
Navy approved port (unless you can get an exception or use a VPN).
Dear List,
Hope all is well, Kforce is looking for a talented Remedy Administrator.
Title: Remedy ARS Administrator
Type:Contract to Hire
Authorization Status: US Citizen
Duration: 3 Month contract to hire
Location: Portland, Oregon
Interview Process:
My fault for straying from the subject line. Thanks for answers to both
of my questions.
Since they are the corporate Helpdesk using ITSM we will change to
accommodate the field requirements.
I will be working with a developer to get this off the ground. I hope to
get this in place inside our
Hope all is well, Kforce is looking for a talented Remedy Developer
local or willing to relocate to the Oklahoma City, Oklahoma for a 6
month contract to hire with one of our top clients.
Title: Remedy Developer
Type: 6 Month Contract-to-Hire
Authorization Status: US Citizen/Green
Dear List,
Hope all is well, Kforce is looking for a talented Remedy Developer
local or willing to relocate to the Virginia area for a permanent
position with one of our clients.
Title: Remedy Developer
Type: Direct-Hire at Client
Authorization Status: US Citizen/Green Card/EAD/H1-B
Hi to all,
I have what might be a simple question, but I will ask.
I have a data exchange create in AIE to move and update data in the
LANEndpoint and looking to see if there was some way to link the items to a
persons CI.
Any ideas welcome.
Thanks,
--
Howard Richter
Red Hat Certified
Roger,
Thanks I was trying just to use OOB, but I am not sure I can.
Thanks,
Howard
On Tue, Jun 24, 2008 at 9:35 PM, Roger Justice [EMAIL PROTECTED] wrote:
** I had to create new workflow that used the login I could capture in the
AIE mapping into a new field and then did a filter on Base
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