BUMP!
Anyone has any input?
TIA.
Elinore
On Aug 8, 4:30 pm, Elinore AR [EMAIL PROTECTED] wrote:
hi all, i am having an issue with attachments. in the HPD:WorkLog form
there is a field called Files where the number ofattachmentis
counted for that particular worklog. i am getting a count of 3
Hi listers,
Is it possible to change the colour of the CI in the CI Viewer in order
to
reflect that the CI has an outage?
For example it there is an outage the CI should be highlighted in red.
Thanx
Important Notice:
This e-mail and its contents are subject to the Business Connexion
You can create a custom icon used on a class based on a qualification
(different icons for different Primary Capabilities - BMC_ComputerSystem for
example), so assuming there is an indicator on the CI (status?) it should be
feasible.
Matt
_
From: Action Request System discussion
Thanx Matt,
So this is only possible via customizations. Hmmm, so this clarifies
the notion that we had (we had thought there was built in system
functionality for this)
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: 26
Hi Zainub
That will only be possible in the Next version of ARS, Atrium and ITSM.
As far as I know in version 7.5.
Regards
Thabo Don Kalabatane
Professional Services Consultant
Blue Turtle Technologies Pty (Ltd)
Tel. +27 (011) 206 5600
Fax. +27 (011) 206 5606
Cell. +27 (082) 693
The one thing I forgot to mention is that it is a virtual server so I
guess it fits. I will speak to the powers that be...thanks.
Do you think that this may also be responsible for the HD installation
failing?
Thanks,
Sharon
ext. 2219
From: Action Request System discussion
Hi Joe,
yes I did, and it made things even worst. From a crash once in a while,
we crashed systematically each time.
It seems that the problem is linked to the FIFO being full on the other
system. Which make the responce to the APIFilter call too long.
I will probably have to increase the
It's configuration as such. It should be noted that this would display a
different icon rather than changing the colour. Thabo commented that that is
possible in the next version.
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Zainub
How is the Remedy ARS Google Groups related to this list? Or I guess
more specifically, is anybody from this list in charge of the group on
Google? The reason I ask is that somebody posted some porn to the page
and I was wondering who could remove it?
Sorry about that.. That setting had helped me in my case where I was having the
same problem.. Are you running really low on system resources by any chance?
Joe
- Original Message
From: Pascale Boyer [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tuesday, August 26, 2008 8:41:44 AM
I had it set to 2 6. May be it is too low? I will try to increase the
threads number.
Our ARSystem is Idle most of the time. Not using much resource on it. I
guess we are lucky, we do have a very powerful server ;-)
The problem is probably on the other system. They do have performance
Hi all,
I'm trying to improve the performance on our environment and in api-sql
logs analized with arwklga.exe I get that the worst query I've doing is
SELECT actlink_set, with an average of 4,24 seconds. I found this
unacceptable because is not my workflow but remedy who runs that.
Have someone
I think there are two issues here and they are getting mixed up. The
issue with the patch install has been figured out, it was there were two
many records on the sys:action form. I was mentioning that those to
many records was due to a BMC bug that they are going to fix in 7.5. On
top of that I
Hi All,
How to I have a clear option on a Menu? I know I can add a menu item
clear and have workflow, but I have a menu that pulls fields from
another form and I do not have the clear option.
This is 7.0.1 patch 2
Thanks
Tim
__Platinum Sponsor: www.rmsportal.com ARSlist: Where
What we did is in the Menu we added Field 1 to Label fields, but we
set Value Field to Field 2. The Form that contained our Data we had
data as follows:
Field 1: Blue
Field 2: Blue
Field 1: Orange
Field 2: Orange
Field 1: Green
Field 2: Green
Field 1: (Clear)
Field 2:
So when
You can have that happen automatically by changing the display type of the
menu-attached character field to Drop-down. That makes the field
un-editable (i.e. looks like a legitimate drop-down field; i.e. Status), and
adds the Clear selection at the bottom of the list.
Rick
On Tue, Aug 26, 2008
You could use an SQL menu with a union clause.
Example MSSQL syntax.
Select ,value. From ,form.
Where qual
Union
Select '(CLEAR)'
Order by 1
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau
Sent: 26 August
I'm not a list admin, but as far as I know, there is no relationship between
this list and the Google group, Yahoo group, or any other group. Our admins
don't control any of those other forums to my knowledge. I would report the
problem to Google.
Rick
On Tue, Aug 26, 2008 at 5:53 AM, Bennett,
well you could always reorganize that table and rebuild the indexes.
That should make any query much faster.
-Guillaume
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of BROTONS Oscar
Sent: Tue 08/26/08 9:26 AM
To: arslist@ARSLIST.ORG
Subject: system
**
Thank you Guillaume,
I will ask for that to our db admin.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Guillaume Rheault
Sent: 26 August 2008 16:26
To: arslist@ARSLIST.ORG
Subject: Re: system table actlink_set and
BMC support led me to a setting in the config.properties file in the
ARWebReportViewer install directory that can be set.
arsystem.crt_schedule_interval=5
I set this value to 1 [minute]. From the Midtier, after a Crystal report
is run and closed, the CR license will expire in 1 minute. It
FYI to all, I just looked and the porn posting has been removed from the
Remedy ARS google group.
Thanks,
Jase Brandon
On 8/26/08, Bennett, Craig [EMAIL PROTECTED] wrote:
How is the Remedy ARS Google Groups related to this list? Or I guess
more specifically, is anybody from this list in
Hi again Joe,
I added the Server-Plugin-Default-Timeout to 120 secs and
Plugin-Filter-API-Threads: 2 6
Only change is in the error message. From the arplugin server crashing to
this new one.
ARERR [9130] An exception occurred from the WebService class : ; nested
exception is:
Can you tell us how many active links are in that table?
On Tue, Aug 26, 2008 at 10:28 AM, BROTONS Oscar
[EMAIL PROTECTED] wrote:
** **
Thank you Guillaume,
I will ask for that to our db admin.
-Original Message-
*From:* Action Request System discussion list(ARSList) [mailto:
Good morning all,
I just wanted to see if anyone has had any issues installing 7.1 patch 4
and/or iTSM 7 patch 8, on Linux and if so what did they see.
As always thanks,
--
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified
E-Mail = [EMAIL
I had issue with installing ITSM Patch 8. It dealt with there being to
many records in the form sys:action, and in our environment T611. I
would suggest taking a look at that form before you install patch8. If
there are not that many records you should not have any issues. For
example we had
I try to keep on top of it but work gets in the way.
Somehow the group was compromised and they found a way to edit the welcome
message and place a porn html doc instead of the bland welcome screen. I
have since removed that and also removed the ability for members to upload
files or add website
Yeah - searching is my primary use for the Google group. Thanks for
maintaining it!
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ibrahim Akar
Sent: August 26, 2008 10:09 AM
To:
So it looks like your threading issue is resolved.. now it tries connecting to
the web service and fails thereafter..
Could you turn on your plugin and API logs at the time you are attempting to
use the web service? Maybe that might give you something to work on..
Also have you checked the web
ACTLINK_SET is an internal meta data table, that the AR System uses to store
information of all the Set Fields actions from all Active Links..
Considering that nearly 70% to 80% or even more Active Links from most systems
contain set field actions, this table is expected to be pretty large..
Thanks Joe,
I will take a look at that utility. For the logs, all I get is the read
timed out error.
/ns1:createWorkOrderReq
/soapenv:Body
/soapenv:Envelope
PLGN TID: 18 RPC ID: 000230 Queue: ARFILTERAPI
Client-RPC: 390695 /* lun août 25 2008 13:46:58.8623 */ FINE About
to invoke
Maybe you could try doing this...
Create a user in Remedy specifically for use of web services..
Configure this user in the mid tier configuration page..
Create a private thread for this user to use.
Test..
Joe
- Original Message
From: Pascale Boyer [EMAIL PROTECTED]
To:
it is a name 'at random'you can name the folder anything you want...I
just named it that because it's the arsystem jar files I'm putting in
it...:)
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joe DeSouza
Sent: Thursday, August 21,
To the best of my knowledge you can not change the font size of rows
in a table. Some of the users saying the font is too small and makes
it hard to see.
Any suggestions?
Thanks!
___
UNSUBSCRIBE or access ARSlist
For the MidTier you might try playing with the CSS files. You may be able to
add (or modify) the style sheet so that table fonts are bigger.
I believe there has been a recent posting on this topic.
On Tue, Aug 26, 2008 at 12:51 PM, T. Dee [EMAIL PROTECTED] wrote:
To the best of my knowledge
Thanks!
I'm sorry, I should have specified the User Tool. Can the font be
made larger just for the contents of the table?
Thanks again.
On Tue, Aug 26, 2008 at 1:02 PM, Frank Caruso [EMAIL PROTECTED] wrote:
**
For the MidTier you might try playing with the CSS files. You may be able to
Hi,
Does anyone know of a better way to limit the counter so that it only
shows 1 through 10 instead of being able to go to negative numbers or
over 10?
I checked the field properties on the counter and it is set to 1-10 but
on the form, you can still go to negative and 10... I was thinking of
T.
The Table fields are controlled by the size of the font for the Edit
field type.
Changing it would make all of your editable fields larger but the filed
box stays the same size so if you go too large your data get trimmed
across the bottom.
HTH,
John J. Reiser
Senior Software Development
I figured as much - never hurts to ask.
Thanks!
Ty
On Tue, Aug 26, 2008 at 1:14 PM, Reiser, John J [EMAIL PROTECTED] wrote:
T.
The Table fields are controlled by the size of the font for the Edit
field type.
Changing it would make all of your editable fields larger but the filed
box stays
Is it possible to add additional fields to SHR:ConsolidatedList so
they will appear in Remedy Support.
I want to add 'Assigned Time'.
Any help would be greatly appreciated.
Thanks!
___
UNSUBSCRIBE or access ARSlist
Yes, but you'll need to modify the related filters, one for submit and one
for modify to populate the field.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: 26 August 2008 18:39
To: arslist@ARSLIST.ORG
Subject:
Thanks Matt.
On Tue, Aug 26, 2008 at 1:49 PM, Matt Worsdell [EMAIL PROTECTED] wrote:
Yes, but you'll need to modify the related filters, one for submit and one
for modify to populate the field.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL
Brandi,
I think maybe your problem is a timing issue. Try putting the first
line of the formula as whileprintingrecords; Then using the field tree
select the group or summary fields and do whatever math you need to do.
So it should look something like this:
whileprintingrecords;
Tauf,
Two Active Links set to execute by Loose Focus and Return/Table Dbl-Clk.
One has a Run if of 'Integer field' 0 and the other one is 'Integer
field' 10
The SET fields value would be 0 and 10 respectively.
The Loose focus action is just a redundant check. It prevents the user
from typing
I have used an ITSM 7 (Win32) Patch and I noticed it was bundled in an
executable file. I was wondering does BMC offer the actual workflow
associated with these patches separate instead of the executable so we
as developers can pick and choose what is being applied from these
patches on our
I will let the BMC guys on here answer the question but from my
experience they have not. I have asked for that and I have asked for
documentation as to what is changed as well and they will not provide
that.
Kevin Begosh, RSP
External Initiatives
System Design Integration
301-791-3540
Not generally, but sometimes. We were able to apply a hotfix that is part
of Patch 008 for UNIX, given to us for a plug-in server problem. If you
need something specific, contact BMC support.
Drew
Tulsa, OK
___
Kevin,
Sometimes when your working an issue with the BMC ServiceDesk, they will let
you know if it was changed, but as a normal basis Kevin I think your
correct.
On Tue, Aug 26, 2008 at 2:19 PM, Begosh, Kevin [EMAIL PROTECTED]wrote:
** I will let the BMC guys on here answer the question but
. . . as developers can pick and choose what is being applied from these
patches on our servers . . .
I could not imagine the havoc this would cause for support.
Support: Did you apply patch 6?
Customer: Yes, but I only partially applied defs 1, 2 and 3, and did not
apply def. 4 because
I just know on multiple times I have asked for information on what are
in the patches, as far was what workflow is being modified, and they
said we do not provide that. The did once for patch 5 I think it was.
They do now however tell you what forms are modified but not really on
what forms.
It would be nice to have a complete list of bugs outstanding, so we don't
spend time going down a path well traveled.
Howard
On Tue, Aug 26, 2008 at 2:35 PM, Begosh, Kevin [EMAIL PROTECTED]wrote:
** I just know on multiple times I have asked for information on what are
in the patches, as
I don't think you can do a summary there - you need to use a running total
instead.
HTH
Joanne Mansur
Client Systems Analyst
Northeastern University
Phone\617.373.3295
Fax\617.373.5985
[EMAIL PROTECTED]
Brandi Barbour [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
Joe,
I agree with you regarding the size and efficiency of the table, however, if
the statistics on the database are not being updated the indexes will be out
of date and the system will still do a table scan. I would check to see how
often the database statistics are updated, or if they have
Hi folks, just following the examples in the flashboards 7.00 pdf from BMC but
having problems. My question to you is where and when does the data get
populated into the following forms?
FB:NonCumulativeServerStatistics
FB:CumulativeServerStatistics
I have imported the serverstat.def file
Hey Brian
You got a good point there..
There is a good chance for statistics to be locked if the database has been
restored out of a dmp. From my experience when importing a database from a dmp,
it imports the database with all its tables locked, so dbms statistics procs
will fail over the
Hi All
The following error is displayed when Remedy is accessed through the mid
tier from an email sent.
ARERR [9217] File not found. Either the file requested is not present or the
URL supplied is bad.
How can one make changes to a URL if it's incorrect?
Regards
Carmen Callaghan
Steven,
There should be two filters.
FBNonCumulativeServerStat
FBCumulativeServerStat
They are tied to the Server Statistics form and perform a Push Fields
action on submit.
John J. Reiser
Senior Software Development Analyst
Remedy Administrator/Developer
Lockheed Martin - MS2
The star that
Thanksbut we are on Windows and all they offer are bundled .exe's
and that's it.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: Tuesday, August 26, 2008 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: Is
I haven't tried it but, Couldn't you tell each column to be HTML
Read-Only and set the Font tag in it?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Tuesday, August 26, 2008 12:20 PM
To: arslist@ARSLIST.ORG
Thank you.. You were right that works.
thanks again.
Brandi
Joanne Mansur [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
08/26/2008 02:57 PM
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
Re: Crystal Report Calculation
Hi Scott,
Even there, there could be situations where something wrong happened and some
def files did not get imported. What I have been asking support for a long long
time is for an easy way to compare an existing installation (forms
workflow) with a vanilla OOTB installation (forms
**
You have probablyconfigured the wrong web default URL in the Server Information for your remedy system.. Visit that configuration and check the setting..
Joe
- Original Message From: Carmen Callaghan [EMAIL PROTECTED]To: arslist@ARSLIST.ORGSent: Tuesday, August 26, 2008 3:42:50
Hello everyone:
I have a seemingly simple thing I'd like to do.
I have a form, and an optional field on that form. If the optional
field is $NULL$ upon submit, I'd like to copy the 'request id' (i.e.
ticket number, fieldid = 1) into this field.
Filters do not seem to catch this, as they
1 try Active Link after submit. Also create an escalation the looks for the
optional field null and then do a set fields.
-Original Message-
From: Andrew Hicox [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Tue, 26 Aug 2008 4:34 pm
Subject: how to copy 'request id' to other field on
I would suggest trying an Active Link with an 'Execute On' of After
Submit
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Andrew Hicox
Sent: Tuesday, August 26, 2008 4:35 PM
To: arslist@ARSLIST.ORG
Subject: how to copy
Do a Push filter to the same form on Submit
i.e Run-If 'Optional Filed' = $NULL$
Action Push to same form
Push-If '1'='$1$
Assign Optional Field = Ticket Number (from form)
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
The Google group is no longer used and I'm not receiving emails from
that. But I'll delete the group.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bennett, Craig
Sent: Tuesday, August 26, 2008 5:53 AM
To:
Sorry, I thought you meant the AR System Beta Google Group. I don't own
the Remedy ARS group.
-Original Message-
From: Chou, David
Sent: Tuesday, August 26, 2008 2:35 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Google Groups - is there anybody in charge?
The Google group is no longer used
If you use the ARFPlugin, version 7, you have the possibilty to log
informations by log4J.
You can use the Logger class, for example, logger.warn, logger.info etc !
Why do you not user this logger information to get more details for your
problem ?
You can track there ARExceptions.
Hope it helps
I'd like to know if someone has an idea of how I can block that a unique user
does not enter in more than one group (cell).
I have a Form that is called Employee..
This form has few fields... (but only 2 fields is important to us - Fields:
Name and Cell).
1. Name: represents the name of
thanks, this one did it like a charm.
would have tried the active link thing, but I'm going to be submitting
records into this form from webservices, etc.
thanks again everyone,
-Andy
On Aug 26, 2008, at 4:44 PM, Grooms, Frederick W wrote:
Do a Push filter to the same form on Submit
i.e
Andy,
May I ask why not use the Request ID field itself for whatever you are doing if
all you want to do is copy the value of the Request ID field itself to that
field that you have created?
The reason you do not see the request id field in ordinary set field actions is
that set field actions
On Submit, query the Employee form where 'Name' = $Name$, and then set the
'Cell' field with the value in $Cell$
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Tadeu Augusto Dutra Pinto
Sent: Tuesday, August 26, 2008 5:01 PM
To:
Listers,
So it appears the problem with our upgrade and it's ridiculous
length was the user form (and the user_cache). When the system was conceived,
the original developer used the User form as a User form and a Customer form so
we're looking at 555000+ records in the User
Can someone explain what RMI port is needed for and what a possible
would be?
I initially set it to the same port as my ARS server and realized that
was a mistake. I then set to 1099 and things are better but would
still like to understand it better.
Thank you.
I'll give you a hint: Multiple NULL values will trigger the duplicate key
errors as well.
Rick
On Tue, Aug 26, 2008 at 3:37 PM, McManus Michael A SSgt HQ 754 ELSG/DOMH
[EMAIL PROTECTED] wrote:
**
Listers,
So it appears the problem with our upgrade and it's
ridiculous
Hi, anybody seen this on arerror.log, right after ARS server start?
---
Tue Aug 26 11:55:47 2008 390600 : Missing data in the SQL database
(propList format -- 34\20\4\7\enduser\162\2\7\164\
An incorrect language can cause that.. Since you are on Oracle make sure that
the NLS_LANG that is set on the database during the create time of the AR
System database that contains these forms, matches the NLS_LANG that the oracle
client is set to where your AR System server resides..
Joe
Joe,
ARS server, its components, all of ITSM apps installed and operated
fine on this server, with the same language packs.
Only after SRM 2.2 install with the same language packs does this issue surface.
Language related settings have remained the same all the time, in
database, at OS level
Hi Joe:
Thanks for the explanation. I had forgotten about to use push fields,
etc to force a filter into a later phase.
As for the reason I'm doing this ... it would be fine to simply use
the 'request id' field, BUT users may submit values into 'optional
field' which would override the
Hello Lisa .
Thank you for your answer .
If I understand correctly I am not suffused to see Attached sla process
after the record is resolved .
My problem is that when the process is Attached you don't get the sla
due date information .
Thanks in Advanced .
Best Regards,
sharon mamon-meged
AR
I've got workflow that goes like this:
- Parent form contains a hidden table used for filter processing.
- Data in child form is referenced to in table, the table qual uses a foreign
key reference.
- Filter processing modifies a child record so that it refers to a parent
record. The foreign
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