Hi all:
I'm trying to upgrade my developer ARS 6.3 enviroment to the 7.5 version.
The fact is that the installation fails and in the arsystem_install_log file
there are the following errors:
(Sep 02 2009 12:22:45.828 PM
I tried both manually typing the qualification in the character field
and putting it into a workflow, with correct syntax of double quotes.
Neither using the Field ID or the database name of the Task ID field
works correct.
To sum up what exactly the problem is;
- For a number of forms,
I just came across a FAIL statement in log file when I enter a
qualification in char field :
API TID: ** RPC ID: 00 Queue: List
Client-RPC: **USER: ** /* Mon
Sep 07 2009 12:31:24.0244 */+EXECAL ARExecuteProcessForActiveLink from
Remedy
Test successful.
The list will likely be quieter today than usual as this is a day off in the US.
--Original Message--
From: SriSamSri Appecherla
To: Arslist
ReplyTo: Arslist
Subject: Test mail
Sent: Sep 7, 2009 12:54 PM
** Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 _Platinum
Hello list.
Environment:
OS: Sun OS 5.9
DB: Oracle 10.2.0.2.0 - 64bi
AR Server v7.1 (patch 007)
AR Mid Tier v7.1.0.007
Atrium CMDB v2.1.0.005
ITSM v7.03 (patch 007)
I have a requirement to open the related “AST…” form rather than the “BMC…”
class form when a user right
Hi Listers,
I am getting the below error while consuming the web service.
Sep 7, 2009 1:27:43 PM - SEVERE (com.remedy.midtier.WEBSERVICES) : (Thread
10) AxisFault :
MessageType: 2
MessageNum: 302
MessageText: Entry does not exist in database
AppendedText:
at
I am on ARS 7.5 Patch 2 (ARS. Mid-Tier and the Development Studio client)
and I use IIS 6 as the Web Server on Windows 2003 and Tomcat 5.5.25 as the
Web Servelet engine.
I am yet to investigate this in greater details but this is what I noticed
before breaking off for this long-ish weekend. If I
I've got more info about the issue:
Finally, starting the ar server manually by the command line, I could
connect to it using some of the clients (Developer, User, Data Import) with
my Admin user.
I could get an API log of the server inicialization and the result is this:
API TID: 000640
Are you sure that going straight from 6.3 to 7.5 is allowed?
Rick
-Original Message-
From: Miguel Suarez Gomez msuarezgo...@gmail.com
Date: Mon, 7 Sep 2009 22:57:34
To: arslist@ARSLIST.ORG
Subject: Re: Upgrading ARS 6.3 to 7.5 failed
I've got more info about the
Hi Joe,
I did a quick test with IE 8 and Firefox 3.5 against a 7.5 ARS/MT. The
dialog popped up and I was not able to click on the main form in the
background. With IE the main form darkened, with Firefox the main form was
black and I could no longer see the fields (I have seen reports of this
Rick,
Like you I thought that one would have to go through 7.1 because of the change
with licensing in 7.1 that carries over into 7.5.
--Original Message--
From: Rick Cook
To: Arslist
ReplyTo: Arslist
Subject: Re: Upgrading ARS 6.3 to 7.5 failed
Sent: Sep 7, 2009 5:01 PM
Are you sure
Hi Leonard,
I've played around a little in this area but didn't manage to get the result
I wanted before needing to move to other things but maybe you can crack it.
Try editing the default config.xml file for the CI Viewer entry in the Data
Visualization Definition form.
Add a new line
BTW, I only tried this on CMDB 2.1 Patch 1.
Maybe it was a bug that prevented my tests working.
Let me know if you try this and get it to work on your Patch 5 system.
Cheers
Peter
_
From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk]
Sent: 07 September
The last time I reviewed the documentation it is 6.3 to 7 to 7.1 to 7.5.
-Original Message-
From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Mon, Sep 7, 2009 4:01 pm
Subject: Re: Upgrading ARS 6.3 to 7.5 failed
Are you sure that going straight from 6.3 to 7.5 is
Hi Peter,
I actually tried that (sort of). I modified the existing [View] menu item
in config.xml, by adding the action=CIRV_NOTIFY_AR attribute.
I couldn't get that to work either. Then I realized that on my test system,
Mid-Tier was at v7.01, so I thought that might have something to do
Hi Jsaon,
Thanks for your quick response.
Was the workflow that called your dialog box, created using the Dev Studio
7.5? Or was it a piece of workflow that was developed pre 7.5 upgrade using
older versions of the Admin Tool?
I have to test my stuff a bit more - I didn't quite have too much
It was all developed in 7.1 with the Admin Tool. The def was exported using
the Admin Tool and imported into 7.5 using the Dev Studio. I'll create a
quick Open Window as a dialog action in ARS 7.5/Dev Studio and see if it
behaves correctly.
Jason
On Mon, Sep 7, 2009 at 4:48 PM, Joe D'Souza
Hi,
We suddenly encountered this error in our DEV environment that we've
been using for years:
(when trying to save a record using User Tool)
ARERR [337] You have reached the maximum number of database entries
permitted with this version of the Action Request System(R). To purchase
the
Check you licensing. That means the server is not licensed, or the license
has expired.
Leonard Neely
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kali Obsum
Sent: Monday, September 07, 2009 8:14 PM
To: arslist@ARSLIST.ORG
Subject: Error -
This message appears when you haven't licensed your server or your server
license has expired and you exceed 2000 (?) database entries.
To be able to submit more records to your database you need to license your
AR Server.
On Tue, Sep 8, 2009 at 1:14 PM, Kali Obsum kali.ob...@macquarie.com
HI Kali,
The license for your dev server has expired. You can get a temporary
one via the BMC website if you have a support login.
Rod
On 08/09/2009, Kali Obsum kali.ob...@macquarie.com wrote:
**
Hi,
We suddenly encountered this error in our DEV environment that we've been
using for
Hi,
Thanks for all the replies!
We'll have the license checked if it's expired or not.
Regards,
Kali
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rod Harris
Sent: Tuesday, 8 September 2009 11:20 AM
To:
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