Re: Info about incident 7.03

2009-11-10 Thread Gianluca Nieri
Yes, of course, but the point is that I'm not sure that the two company are totally separated and can have independent support structure... Thank for your help, Gian On Tue, Nov 10, 2009 at 7:08 AM, Frank Caruso caruso.fr...@gmail.comwrote: Sounds like you may want to look into using the

Re: Integer Field Validation

2009-11-10 Thread Vani Masilamani
Hi All, When an integer field is pushed from display only form to a regular form it converts the character to zero. I need a validation at the button click itself in the display only, before a push to the regular form. Thanks, Vani. From: Action Request System discussion list(ARSList)

Re: Info about incident 7.03

2009-11-10 Thread strauss
If you implement multi-tenancy correctly, no one in one company can see anything in the other, not even categorizations. You won't be using unrestricted access for anyone except administrators, and the customers will need to be segregated into separate Customer Companies just like the Support

ITSM installation failure

2009-11-10 Thread chaitu kamma
Hi list , I tried to install ITSM it shows installation completed successfully.I don't see any errors in installation logs.But i don't see any forms related to the applications in Remedy user. i applied all licenses . I am using windows server 2003,oracle 10g,Remedy versiion 7.1

Odd Email Behavior

2009-11-10 Thread Brittain, Mark
Hi All I have a strange situation. When a ticket is created, notification is sent to the contact. If I am using a HTML formatted email, the Request ID appears in the subject line but does not appear in the body of the email. I am using row level security with Field ID 112. What I want to do

Change Management 7.5

2009-11-10 Thread Tricia
Good Morning, I hope you can help with this one. I was given a new requirement: If the change assignee or implementer attach a new document to the existing ticket (in any approval stage) they would like the approval workflows to restart. Any idea how to do this? Thanks, Tricia

Re: WWRUG 2009

2009-11-10 Thread Sanford, Claire
awesome!!! Twittering RUG!!! I love the internet!! From: Action Request System discussion list(ARSList) on behalf of Jason Miller Sent: Tue 11/10/2009 12:12 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG 2009 ** Hey Claire, The reception was fun. So much fun

BMC_Person or Ast:AssetPeople. - URGENT -

2009-11-10 Thread Frex Popo
Hello everyone,   Just received a request to think about how we can start storing data on users, data consumers, providers, etc.. in the CMDB. At first glance, I noticed the BMC_Person class which I could use... Obviously we already store more or less the same data on CTM:people...But...   We

JOB: Seeking Remedy Developers and Architects based in NY, NJ, MA, TX, DC and CT (full time- salary, bonuses and benefits) with Column Technologies

2009-11-10 Thread Wish, Melissa
We are seeking Senior Level Remedy Architects and Developers in the NY, NJ, MA, CT, DC and TX. Travel will be required based on project needs. These are permanent positions- salary, bonuses and benefits. If you are interested in both or either of the positions below, please email your resume as a

JOB: Seeking Remedy Developers and Architects based in NY, NJ, MA, TX, DC and CT (full time- salary, bonuses and benefits) with Column Technologies

2009-11-10 Thread Wish, Melissa
We are seeking Senior Level Remedy Architects and Developers in the NY, NJ, MA, CT, DC and TX. Travel will be required based on project needs. These are permanent positions- salary, bonuses and benefits. If you are interested in both or either of the positions below, please email your resume as a

Re: WWRUG 2009

2009-11-10 Thread Grooms, Frederick W
But for some of us Twitter is blocked -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, November 10, 2009 12:13 AM To: arslist@ARSLIST.ORG Subject: Re: WWRUG 2009 Hey Claire, The reception was

E-mail engine - incredibly sensitive to formatting?

2009-11-10 Thread Barber, David
All, Is it just my imagination, or is the e-mail engine incredibly sensitive to the formatting on multiple recipients. It seems to only accept them in the form j...@a.com; b...@b.com - if you try to put space-semicolon-space, it seems to fail. Carriage returns (or line feeds) are also not

Macro problems with Data Management Tool

2009-11-10 Thread Chris Danaceau
ARS 7.1, ITSM 7.03, p8 Trying to use the DM tool to load People. Macro security is set to Low. Continuously running into debug errors when the conversion is in progress for each sheet. Anyone else come across this ? If so, any suggestions? -- Chris Danaceau AttivaSoft Solutions

Re: WWRUG 2009

2009-11-10 Thread Rick Cook
Well, we are at the opening session now. Joel is doing introductions. --Original Message-- From: Grooms, Frederick W Sender: Arslist To: Arslist ReplyTo: Arslist Subject: Re: WWRUG 2009 Sent: Nov 10, 2009 7:32 AM But for some of us Twitter is blocked -Original Message- From:

Re: WWRUG 2009

2009-11-10 Thread Jason Miller
Darn it! Sorry Fred. On 11/10/09, Grooms, Frederick W frederick.w.gro...@xo.com wrote: But for some of us Twitter is blocked -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Tuesday, November 10,

JOB: Remedy SME/Architect located in DC - Metro area

2009-11-10 Thread GamenGroup
Gamen Group is actively recruiting for a strong Remedy SME for our client, a leading technology integrator with a thriving Federal Sector consulting practice. Position requires 4+ years Remedy solutions experience including ITSM 7.x development. Must be able to obtain DoD Secret Clearance

VB 6 ARS Screen pop issue

2009-11-10 Thread William Rentfrow
We have a VB6 application that launches the Remedy user tool (7.1), opens a form and submits a value. The section of code for that is as follows: Set arSession = New ARUSER.COMAppObj 'Added 3NOV sessionNumber = arSession.Login(g_sRemUserName, g_sRemUserPassword, False)

On a browser, Diary field pop up has no ticket number. User unhappy

2009-11-10 Thread Rabi Tripathi
Hi all, when a user has multiple tickets open on a browser and has one or more Work Log (or any diary field)'s detailed Edit window open, there's nothing on the window(s) to tell which ticket the Work Log Edit window belongs to. As was inevitable, a user is unhappy. I want to tell him to not

Re: Active link to check entry in table

2009-11-10 Thread Lyle Taylor
Hi Marcelo, When I say temp field, I think that's just a carry-over from my programming background (think temporary variable). What I mean is that you would store the result in a display-only field whose sole purpose in life is to store temporary results like this. There are probably a

Re: Integer Field Validation

2009-11-10 Thread Rabi Tripathi
Vani, what version is your client? Non digit keys other than a + or - should not even register on an integer field. Try changing the field's display property (Display Type) to a numeric spinner, instead of edit --- On Tue, 11/10/09, Vani Masilamani va...@virtusa.com wrote: From: Vani

Re: Odd Email Behavior

2009-11-10 Thread Begosh, Kevin
Mark, I have not worked on these in awhile and it was on 6.3 but I remember that when I was doing HTML templates for emails in remedy that the only way a value would display on the HTML template is if the field had public permissions. So if the field did not have public permissions the value

Re: WWRUG 2009

2009-11-10 Thread Doug Blair
Claire... Hello from between sessions in Las Vegas. Actually, it's lunchtime here, and I foundf a place where my wireless card works. Today's MC is Joel Sender - looking pretty spiffy in a tux! This morning, after a few technical issues which were ably resolved by Phil Bautista (lead

Re: ITSM installation failure

2009-11-10 Thread jham36
Here is one obvious one that I am sure you did, but the only thing I can think of: Close all instances of the User Tool that you are logged into. When the user tool starts it reads in the list of forms. Without a restart, the tool does not know that new objects are there. This would only help you

Re: WWRUG 2009

2009-11-10 Thread Doug Blair
WWRUG09 is Dan Boom's twitter No one seems to know who WWRUG is... On Nov 10, 2009, at 9:32 AM, Grooms, Frederick W wrote: But for some of us Twitter is blocked -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason

ARS 7.5 Patch 001 ? or Patch 002? or Patch 003?

2009-11-10 Thread Raj
Hello All, We have our current test system on ARS 7.5 Patch 001, no issues, very stable. Pre-Production on ARS 7.5 Patch 002 , did foundation data uploads, got ARERR 2 (Undefined Error) and encountering serious server crashes, (Where we used the same spreadsheets to upload on Test System ARS

Re: Integer Field Validation

2009-11-10 Thread Shafqat Ayaz
Vani are you sure this is an integer field? regards shafqat --- On Tue, 11/10/09, Vani Masilamani va...@virtusa.com wrote: From: Vani Masilamani va...@virtusa.com Subject: Re: Integer Field Validation To: arslist@ARSLIST.ORG Date: Tuesday, November 10, 2009, 8:50 AM Hi All,  

Re: Integer Field Validation

2009-11-10 Thread Vani Masilamani
Hi Rabi /shafqat, We are using version 7. I know we would get an error while trying enter characters and save in a form as below You entered a nondigit character for a numeric field. : rw: Integer (ARERR 1546) The scenario is for a push field from one form to another form, where it turns a