Hi everyone
I need some help please.
Remedy Server version 7.1 Patch 006
MSSQL 2005
I have a table with some nvarchar(255) and a xml column. How do I create a view
in REMEDY that enables me to see all these fields?
When I create the view I only see one column and that is a INT which is used
It looks like Remedy does not understand the nvarchar(255) data type. If I
change the data type to varchar(MAX) I can see the field in the view form.
Is this the same for the xml column data type or is there a workaround for this?
Thanks
Enslin
-Original Message-
From: Enslin Van Blerk
It sounds as though your AR server is not using Unicode. There's a limitation
on the type of fields you can add to view forms - you have to be using a
Unicode server to be able to see nvarchar (and other Unicode) fields and vice
versa. One workaround to create a db view of the target form
Hello everyone,
we're still on 6.3. I'm trying to do something with the Web Services,
so I got started by setting up the PO Example from the ARS manual,
i.e. I've created the PO and Line Item forms and the PO Web Service.
I want to try consume the Web Service from the same ARS machine. In
order
Hi,
When defining your filter, the WSDL will be access directly from your
Admin-tool, and not from the server.
When you actually use the Web-Service, it will go from the AR Server to
your Mid-Tier Server.
If you can access the WSDL from a browser, you can then do a Save
Page... and then point
Hi Misi,
When defining your filter, the WSDL will be access directly from your
Admin-tool, and not from the server.
When you actually use the Web-Service, it will go from the AR Server to
your Mid-Tier Server.
If you can access the WSDL from a browser, you can then do a Save
Page... and
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Hi All,
Can anybody give me a pointer on how to Hide/Unhide fields in a form using Java
API code (Just a pointer..)
Posting to a wider group - thought somebody might have already tried..
Thanks,
Vijayalakshmi Paulraj
Vijayalakshmi,
I have not tested this.. but I think this is correct...
DisplayInstanceMap dim = Field.getDisplayInstance() ;
dim.setProperty(int viewId, int propertyId, Value value);
viewID = Field ID for the View of the ARS form that you want to hide
the field on
propertyId =
public static
Can anyone tell me how to send a request to a Web Service via Web
Browser?
https://my_domain/arsys/services/ARService?server=ip_addresswebService=PO
shows me:
ARService
Hi there, this is an AXIS service!
Perhaps there will be a form for invoking the service here...
I guess I need to complete
You should use some WebService Client, e.g. SoapUI http://www.soapui.org
HTH
Kind Regards Conny
-Ursprüngliche Nachricht-
Von: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] Im Auftrag von Mark Milke
Gesendet: Montag, 15. Februar 2010 13:44
An:
Hi,
When you are defining the web-service in the Admin-tool, you do not access
any WSDL or web-server at all.
When you are reading a WSDL from the web-server inside of a FLTR in
Admin-tool, you go from your local PC straight to the web-server.
When you go to the WSDL via your browser, you may
Mi Misi
When you are defining the web-service in the Admin-tool, you do not access
any WSDL or web-server at all.
What is that on the WSDL tab then?
Thanks,
Mark
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You should use some WebService Client, e.g. SoapUIhttp://www.soapui.org
Just installed soapui and played with it. Not really self explanatory.
Wasn't able to access any web service.
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Mark,
It's pretty simple. Start a new project and copy paste the WSDL into the WSDL
location and hit OK.
-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Mark Milke
Sent: Mon 2/15/2010 8:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Web Services -
Hello All,
I've been asked to change the notification message for Close Down approvals
in Change Management. The request is to add the change assignee, actual start
and end dates, status and status reason and one custom field.
The notification that is used for these messages is
Basically I am trying to add 4 fields to the notification message
CHG-APR-ApprovalNTForIndividual.
System:
ARS7.1 P7
ITSM 7.03
Windows/SQL2005
~~
Hello All,
I've been asked to change the notification message for Close Down approvals
in Change Management. The request is
Hi Everyone,
I have the dubious pleasure of joining the ranks of those having problems
upgrading to 7.5 (in production, test was a snap!)
To cut a long story short upgrade from ARsystem 7.1 patch 4 to 7.5 patch 3 on
Windows with SQL and Helpdesk 6.0. Success with everything except email which
Sharon,
Have you verified that you CAN send an email out from Remedy?
Go to AR System Email Messages form and send an email to yourself.
Is your Application Service Password the same as what you specified when
upgrading?
Marcelo
From: Action Request System discussion list(ARSList)
Marcelo,
I reset the Application Service Password right before I installed the email
engine just to be sure!
And no I cannot send myself emails from the Ar System email messages form -
absolutely nothing is going out.
BMC support suggested I increase the Java heap size, which I did although I
Turn on email engine debug logging, and see the messages it output
Page 175 in BMC Remedy Email Engine Guide
-
Jarl
2010/2/15 Sharon Menachem smena...@rollins.com:
**
Marcelo,
I reset the Application Service Password right before I installed the email
engine just to be sure!
And
Have you checked your settings in the AR System Email mailbox Configuration
form?
Are you using MAPI or SMTP? If SMTP, make sure your user/password is correct as
well as the servername/IP
Check task manager to make sure the email engine service is starting up?
(aremaild.exe)
From: Action
It seems like you have a archive form on the email messages form? If
so, turn it off.
--
Jarl
2010/2/15 Sharon Menachem smena...@rollins.com:
**
Hi Everyone,
I have the dubious pleasure of joining the ranks of those having problems
upgrading to 7.5 (in production, test was a snap!)
If I remember right, when using MS-SQL as the backend database, Remedy
prefers VARCHAR2 type text columns and does not see VARCHAR or NVARCHAR type
columns.. Look at the structures of the existing T tables, that will give
you an idea of the data types that Remedy supports.
Joe
-Original
We are in our 3rd year of using Remedy, we have all the modules
implemented from the ITSM suite and are finding the customers are
wanting customizations partly due to our previous system was essentially
a custom build. Part of the reason we went to Remedy and ITSM was to
get away from the support
Correct I had archiving on before the installation but with the delete of all
email related forms and reinstall, the archiving is off.
Would you think I would need to go so far as to delete the archive form?
Thanks,
Sharon
ext 2219
-Original Message-
From: Action Request System
I did - thanks and the error I get is:
error occured during initialization of the VM
could not reserve enough space for object heap
could not create the java virtual machine.
I increased the heap size until it was yelling that is exeeded the maximum
representable size. Still no emails.
Since the error-messages states that fieldid 450 and 451 is empty,
which are used by the archive form.
A colleague saw some strange behavior when upgrading to 7.5 patch 3
with a schema with an archive form attached. but we'r not sure what
happend...
Regards,
Jarl
2010/2/15 Sharon Menachem
Jarl, Marcelo,
Thanks for the help! The engine finally kicked in - these are all the things
that i ended up doing. The solution was certainly a combination:
1. increased the java heap size
2. deleted the arsystem email messages archive form, then activated
deactivated archiving on the form
Hi all, did I get this right...that if I'm upgrading from ARS 6.x to ARS 7.x, I
can choose to have the database (Oracle 11g) be non-Unicode.
And that as long as English is the only language used for data entry and
form/field labels etc, I am not losing anything by choosing to have Oracle be
Until such times that you might require a Unicode database, then it will
involve conversion of data, which can be time consuming depending on the
size of the database. So while there is no distinct benefit of a non-Unicode
database, yes it will run..
Joe
-Original Message-
From: Action
Hello list, I know this question has been asked before but I must of
missed it. Is there a plug-in or intergration that already exists with
MS Share Point? We are trying to display ticket information from within
Share Point.
ARS 7.5 Patch 3
SQL 2005
Mid-Tier 7.1 Patch 5
Any help of direction
Thank you Jiri you led me down the right path.
Although all the subreports were from the same table the master report kept
failing saying it could not find the table. Made no sense.
I found in the Set Datasource Location that at some point the table name
changed from HPD:HelpDesk to
Have you applied any patches to ITSM 7.0.03 yet? If you have not, doing so
will uncover every pitfall of customization for you, especially patch 007 and
earlier. Try it on a snapshot of production (development or test server) and
see what gets broken.
When I took my patch 006 system to 007 a
Hello list!
I am attempting to downgrade from SRM 7.6 to 2.2 for testing purposes.
I ran the uninstall for SRM, I removed entries from
SHARE:Application_Properties and I removed all the workflow using the
Admin tool. However, when I try to run the 2.2 install it still detects
a newer version of
There is a form called something like data visualization modules.. There
should be a SRM related entry there.. remove that too..
Remove all entries related to SRM from Share Application Properties (which I
think you must have already done as per your email).
Joe
-Original Message-
Has anyone been using Mid-Tier 7.5 on Blackberry? If so, have the results been
satisfactory? I was unable to get 7.1 to work, but may be upgrading to 7.5
sometime this year.
Thanks,
Andy L. Mayfield
Sr. Protection Control Technician
Alabama Power Company
Office: 205-226-1805
Cell:
We use email for our notifications.
I created a notification and selected the Include fields: selected option. I
highlighted the fields I want to be included. Is there a way to determine the
order in which the fields are displayed in the email notification? I want the
worklog to be the last
Andy,
I forget the exact name of the view you need to create but it is something
like ARNotifier or ARNotification. Include those fields in this view in the
tab order that you want them to appear on the notifications on your email..
I think the Admin Tool or the Developer Studio help should have
Thanks Joe. Looks like that did the trick.
Andy L. Mayfield
Sr. Protection Control Technician
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf
You're welcome..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Mayfield, Andy L.
Sent: Monday, February 15, 2010 10:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Filter-Notification
Thanks Joe. Looks like that did the
Hi there,
Please how to get rid of the below error.
An error occurred while generating the Crystal report: Failed to open the
connection-ODBC data source: AR System ODBC Data Source (ARERR 1904).
Please anybody help me urgently.
Thanks Regards
Amanullah
Software Consultant
DISCLAIMER:
This
Hi there,
I'm moving forward with trying out the Web Service, but my
Authentication fails for some reason.
I tried to pass the Authentication data and I can see it in the
arplugin.log.
PLGN TID: -1923302480 RPC ID: 003435 Queue: ARFILTERAPI
Client-RPC: 390695 /* Di Feb 16 2010 08:29:20.0634
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