ADM:Timing Test please ignore

2011-01-12 Thread Daniel Bloom
7:01a.m. EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Re: Creating Tasks via workflow question

2011-01-12 Thread Pierson, Shawn
I did something like this on the Work Order form. I created workflow that: 1) Does a push fields to TMS:ParentApplicationTemplateBuilder, mapping all the fields you would expect for the customer information, as well as setting zTmpInternalCommand to CREATECHILD, all the RootRequest fields

Automated Report Creation

2011-01-12 Thread Sokol, Brian
Anyone tell me how to create an automated CSV export report? I have automated importing data but never exporting data. thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.comhttp://www.scholastic.com/ SCHOLASTIC Read

Looking for an ARS 7.6 developer in Sweden/Norway

2011-01-12 Thread Adam Balogh
Hello! I'm looking for a BMC ARS/ITSM developer available in either Sweden/Stockholm or Norway/Stavanger for consulting ASAP. Please contact me for more information. br -- Adam Balogh ___ UNSUBSCRIBE or access

AR System 7.0.1 Not Generating Web Service SOAP Message Correctly

2011-01-12 Thread Mike
I am getting ARERR [9130] - Endpoint {http://...}Port does not contain operation meta data for: {http://...}Element when I attempt to consume an external web service. With SoapUI I can consume it successfully with the same WSDL. The difference is that the SOAP requests are being generated

Question about ITSM 7.6.03 support group model...

2011-01-12 Thread keith thompson
Hello, My company has local support and national support. Is there a way to configure the operating companies such that local support users are restricted to only seeing their local tickets, but can also select the national support group from the assignment menu, AND not have access to any other

Re: Knowledge Management Install

2011-01-12 Thread Alan Blake
I agree that RKM should be on its own machine.  I would look to go with 7.2 (which is supported against AR 6) or even 7.5 which isn't necessarily supported but you are custom environment anyway.  The 7.2 guide even walks through a custom integration. Alan BlakeKnowlysis --- On Mon, 1/10/11,

Re: AR System 7.0.1 Not Generating Web Service SOAP Message Correctly

2011-01-12 Thread Dennis Ruble
Mike, Not sure if you may have just upgraded AR System, Admin tool, or midtier? Below is a Known Issue listed in the 7.0.1 and 7.1 compatibility matrix: Use of webservices requires that all ARS/Mid-tier/Admin Tool components be at 7.0.1 patch 004 or above, or all be at 7.0.1 patch 003 or

Has anyone implemented the normalization engine?

2011-01-12 Thread Chris Danaceau
I'm trying to do something I think should be very simple. Normalize one or more versions of a product name into a standard name. I created the product, a desktop (Optiplex 745), set up a model name normalization alias, and set up a normalization job for my personal sandbox in a 7.6

Re: Has anyone implemented the normalization engine?

2011-01-12 Thread Peter Romain
What is the normalisation status of your CI after the norm engine has run? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chris Danaceau Sent: 12 January 2011 20:05 To: arslist@ARSLIST.ORG Subject: Has anyone implemented the normalization engine?

Fulltime BMC Analytics and JRules application administrator needed in McLean, VA

2011-01-12 Thread Frankfater, David
Please contact me right away if you know anyone that can do this. BMC Analytics and JRules application administrator 5+ to 7 years of experience Management Experience Required - No Minimum Education - Bachelor's Degree Travel - None Job Description: Work as the tool administrator for the JRules

Re: Question about ITSM 7.6.03 support group model...

2011-01-12 Thread Brittain, Mark
Hi Keith You could use row level access. First you have to add a field with Database ID 112. Then on the Request ID field give only the Assignee Group permission. After that only members of the group(s) listed in field 112 have access to that ticket. Also if you enable multiple assigned

Assistance on a history project

2011-01-12 Thread Mueller, Doug
Everyone, Well, I have gone through all my BMC internal resources. I have reached out to ex-employees. And, I have contacted a few of you directly who might have had some things I am looking for. Now it is time to throw open the floodgates and see if any remaining items that I am looking for

Re: Automated Report Creation

2011-01-12 Thread Nair, Rajesh SISPL
Hi You can write a script which will run a macro @ a specified time using windows scheduler With Best Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Sokol, Brian Sent: Wednesday, January 12, 2011