Hi,
All else to the side, in this case, couldn't you just set the Display-Type
to Edit Masked?
I an guessing that it changes the way modified data is sent to the server,
as the password field is normally sent encrypted.
In the old days, I sometimes renamed the User-form to a Swedish
equivalent,
HI all,
I would like to consume an external Restful web services from Remedy. Is it
possible? how can I do it?
Cheers,
Mauro
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Hi Misi,
I have not checked the SQL logs but I was assuming (hoping) that since the
renumbered password field (on the join form) still maps to the real password
field in the real User form (with it's original FID), then it would still be
treated as such and encrypted as appropriate. I did in
It looks like your notification is being sent before the Entry ID is
generated by the CAI.
This looks like an OTB notification? I haven't worked with that
version/patch of ITSM, but it would be worth checking out if there is a
known issue and if not, it may be a possible bug. I remember
You should be able to consume external web services from a filter.
Atul
On Jan 18, 2011, at 7:18 AM, Mauro Monteiro maumontesi...@gmail.com wrote:
** HI all,
I would like to consume an external Restful web services from Remedy. Is it
possible? how can I do it?
Cheers,
Mauro
_attend
I don't believe there's support for consuming/publishing RESTful
services from AR System, however our XML Gateway product can do it for
you. The community edition is free to use with a limited number of
transactions per hour.
You can find information here:
You may want to check your process for the approval if it is set to skip it
will skip it.
App admin Custom Configfoundation advance optionsapproval process config
Regards,
Kathryn Piccinini
Remedy Administrator/Developer
Enterprise Tools Application Development Team
3300 Lord Baltimore
Hi,
I suspect that if the field id is not 102, it will not encrypt the content
before it is sent over the network. The SQL log will still show it
encrypted though, as it is encrypted by the server before it is stored.
It would be complicated to track the 102 to the actual regular form, as a
join
Hi,
I performed an upgrade from ITSM 7.5.01 to 7.6.03. The upgrade went
on for a full 43 hours and failed to import def files ans arx files in
change and service desk.
Has anyone faced such issues with upgrading from 7.5.01 to 7.6.03?
platform: solaris, db: oracle 10g
--
Sent from my mobile
Filters creating the notification in NTE:SYS-NT Process Control end with `!, so
the field id 1 is not known in the notification. The only solution you have to
know the value in advance, is to use an SQL statement like
SELECT nextid from arschema where name = '$SCHEMA$'.
Best regards,
ARSmarts
**
Hi,ARS 7.5, Patch
6CMDB 7.5I
created a Dependency relationship of a 'Database' CI to a 'Product'
CI.Afterwards i removed this realtionship in
the relationship tab with pressing the Remove button in the CI View
'Database'.Now i create a new Dependency
relationship with a newer product.When
i try
Hello,
I need to modify the qualification that determines what changes show up in the
Change Management Console table. I want to remove all the rejected changes from
the table. I am drawing a blank on how to accomplish this. Can someone help?
Thanks,
Tricia
This wasn't it. The approvals worked fine if no task was applied. It was the
issue with the implementer fields. Adding a task apparently clears all
implementer fields, including Company. When you create an approval rule, if
you do not specify/change anything from the defaults on the Roles
After reading the Technical Bulletin for Atrium Core 7.6.03 Patch 001, it is
easy to become convinced that BMC has finally tortured their CMDB into a
hopelessly un-maintainable nightmare of conflicting code releases. There is a
very large list of problems in 7.6.03 that patch 001 purports to
Hi,
Generally this happens when the expected files size of ARSystem DB is less
or the allocated RAM to server is less
Regards,
Abhinav Rai
On Tue, Jan 18, 2011 at 9:00 PM, SriSamSri Appecherla
appecherla@gmail.com wrote:
Hi,
I performed an upgrade from ITSM 7.5.01 to 7.6.03. The upgrade
Folks,
I've got an older installation of KMXPert's Knowledge Base running on an old
Windows 2000 server. It was just brought to my attention that the calendar
widget supplied (kms_Calendar.htm) only goes to 2010! I suspect that I can
edit the html file to fix this, but I was wondering if anyone
**
Listers:
I built a new 7.6 patch002 ARS server. Then I copied over a SQL DB from a previous 7.6 patch002 server.
Everything works well except when I go to AIE. The server data in the Instances table still points to the old server. The T705 table (EIE:BackupLoadFlag) has all the data for the
I have not perform an upgrade with these versions but it is not uncommon for
arx files to fail because some records already exist and the import mapping
is configured to reject duplicate records. This is done so your data is not
overwritten. It is hard to tell if this is an issue without knowing
Customize the view from within your user tool and unhide all the fields.
I actually unhide by customizing the form but the Customize View
function should work just as well. You wil need to do the same thing
with EIE:Exchange too.
From: Action Request System discussion list(ARSList)
The easier way is to export the entries to an ARX file update the server name.
Delete the entries you just exported, import the entries you just modified.
This will update the information without having to modify the form.
-Original Message-
From: Tommy Morris
Not that I am aware of. You can also either unhide the fields (we copied to
a new Administrator view and unhid the fields) or export an arx/xml file,
find and replace, and import.
I wouldn't be surprised if there is an aiexfer command to update it but I
haven't checked. In the past I had a back
Never mind!
I just edited the html file and it works fine.
On Tue, Jan 18, 2011 at 2:42 PM, Warren R. Baltimore II
warrenbaltim...@gmail.com wrote:
Folks,
I've got an older installation of KMXPert's Knowledge Base running on an
old Windows 2000 server. It was just brought to my
This is a bit old (but interesting) thread that I will try to revive.
Juan (or anyone out there who has attempt to install on 2008 R2), how did you
installation go?
I am contemplating installing ARS on 2008 R2 and SQL 2008 R2 for the DB.
Are the pre configured stack installer exclusively for
Regarding Atrium Core 7.6 p2, we found a AIE few defects and have a special
build of aie.exe
SW00375829 - CI Class mapping functions returning errors on 7.6Patch 2 but
not on 7.6patch 1.
Basically we were not able to use two functions in a field mapping. For
example a REPLACE nested in an UPPER.
Warren,
Just last week a user came to me with that same problem. I was letting the
issue ferment (a.k.a. I didn't have a clue where to start) and you just
solved it. Thanks for posting the resolution.
ARSlist - where the answers truly are. :-)
Thad
On Tue, Jan 18, 2011 at 12:28 PM, Warren
Make sure no other users are logged into the system.
Turn dev cache mode on.
Check your /tmp size.
Also at server level see if any paging happening.
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I'm still working on it, so I can't comment on the overall success,
but I can report that I got a clean install of the stack.
I started out trying to install on a 2008R2 Core server but due to the
intricacies of core installations, I decided to go with 2008
Standard instead.
I ended up running the
You may want to make sure that is the extent of the issue...when I install 7.6
p2 Atrium, my AIE install put the files on the server, but didn't put anything
in the DB. I have a ticket open with BMC.
Anne Ramey
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E-mail correspondence to and from this address
Environment 7.5 Patch 04
DB - SQL Server 2008 SP 2
Hi all,
when select the Atrium console from quick links it is throwing an error
'sent failed ' Authentication error as according in to Remedy Knowledge mng
they mentioned me to restart the midtier which I did it didn't resolved the
issue.can
Would it be safe to install AIE from the Atrium 7.6 p1 onto an Atrium 7.6 p2
system to avoid this kind of thing? Would it be worth it?
Anne Ramey
***
E-mail correspondence to and from this address may be subject to the North
Carolina Public Records Law and may
DONE
--- En date de : Lun 17.1.11, Frex Popo frexp...@yahoo.fr a écrit :
De: Frex Popo frexp...@yahoo.fr
Objet: Re : Patching up a UAT remedy server.
À: arslist@ARSLIST.ORG
Date: Lundi 17 janvier 2011, 15h42
When I say we removed everything I didn't mean the registry as well.
--- En
Hi All,
I executed the rrrloginConv against my ARS 7.1 ITSM 7.0.3 and all the
permissions of all the entries in the CTM:People have dissapeared. The login
conversion went fine. I guess the permission relationship did not.
Has anyone experienced this behaviour?
Could you please advise on
Hi John,
I need more information to advice you.
1. What was the exact command you ran?
2. What did the conversion file look like?
3. What is in the log file from RRR|LoginConv?
4. What did you wish to accomplish?
What exactly happened to you data? Have you been able to figure that out?
If you
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