RUT Error

2011-01-28 Thread Brittain, Mark
Hi All TGIF, I have a user who is getting the Remedy User Application has encountered a problem and needs to close error. Also getting The instruction at 0x73dd1a3 referenced memory at 0x4. The memory could not be read. ARS and RUT are both version 6.3 patch 20. This occurred when the

Re: Strange ARS Timeout Problem

2011-01-28 Thread Grooms, Frederick W
Since you are on Solaris you should be able to run with the logs on all the time. Here is a script template you can use to save log files. Just figure out how often you wish to save the files and add a call to it from cron. #! /usr/bin/ksh #

Re: Resolved: ARS Email Engine 7.6

2011-01-28 Thread Reiser, John J
I'm not sure that this is the case for all instances. It was the common factor in our system. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated

OT: New hire at Kinetic Data - Chris Woyton

2011-01-28 Thread John Sundberg
A little while back Chris Woyton posted he was becoming available. I am happy to announce he has accepted a position at Kinetic Data. Chris is working in engineering on our Kinetic Task Engine. I thought I would relay the info to the list as many people know Chris. Thanks, -John

Re: ARS 7.5 Consuming a Web Service that requires AD Authentication

2011-01-28 Thread Sergio Feito
Hi Jason I have the same problem consuming a web service with windows integrated authentication. Were you able to solve the problem? or it is a Remedy limitation. Best regards. 2010/3/24 Jason Miller jason.mil...@gmail.com ** Hello List, We are working to consume a LANDesk web service to

Long running ITSM 7.6 upgrade

2011-01-28 Thread sphilben
** All: We are in the process of working out our upgrade path from ARS 7.1/ITSM 7.0.03 to ARS 7.6/ITSM 7.6. The upgrade of ARS is pretty straightforward and relatively quick. The ITSM pieces, on the other hand, take forever. The upgrade path looks like this: SRM 2.2 p4CMDB 7.5 p5SRM 7.6 p1CMDB

How to get rid of scrollbars in SRM

2011-01-28 Thread Pierson, Shawn
Good morning folks, I'm working on embedding SRM's Request Entry screen within SharePoint, and it works fine except for one challenge that I am facing. Basically, within my iFrame the system is displaying scrollbars. My HTML for the iFrame is: iframe height=100% width=100%

Re: Incoming email, floating license use, and filters updating on behalf of users

2011-01-28 Thread Misi Mladoniczky
Hi David, Updates using email input should have very little impact on license usage, even if it was enforced by the system. The email takes only a second or so to process. The email also handles the incoming emails in sequential order, which should give you a maximum usage of 1 floating license

Re: RUT Error

2011-01-28 Thread Roger Justice
Is it a single user or multiple users same for. What operating system does the use(s) have. -Original Message- From: Brittain, Mark mbritt...@navisite.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Jan 28, 2011 7:07 pm Subject: RUT Error ** Hi All TGIF, I have a user who is

Re: How to get rid of scrollbars in SRM

2011-01-28 Thread Roger Justice
The form is built that no scroll bars will be on a 17 monitor using 1024X768 resolution. -Original Message- From: Pierson, Shawn shawn.pier...@sug.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Jan 28, 2011 7:58 pm Subject: How to get rid of scrollbars in SRM ** Good morning

ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability

2011-01-28 Thread Easter, David
FYI - The IT Service Management Suite version 7.6.04 has reached general availability and is available for download from the Product Downloads (EPD)http://apps.bmc.com/server/available.cfm?fc=EPDAPP site. The compatibility matrix site will be updated within the next few business days. -David

Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability

2011-01-28 Thread Patrick Zandi
Sweet Sent from my iPhone On Jan 28, 2011, at 9:23 PM, Easter, David david_eas...@bmc.com wrote: ** FYI – The IT Service Management Suite version 7.6.04 has reached general availability and is available for download from the Product Downloads (EPD) site. The compatibility matrix

Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability

2011-01-28 Thread Chowdhury, Tauf
Ditto Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Friday, January 28, 2011 9:43 PM To:

St-Pierre Patrick I625ST/Levis/GVDL est absent(e).

2011-01-28 Thread Patrick St-Pierre
Je serai absent(e) à partir du 2011-01-28 de retour le 2011-02-22. Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui peuvent être divulguées à des tiers sans que l'expéditeur ait préalablement accordé son

Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability

2011-01-28 Thread Easter, David
Out before DNF, btw. K:P -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is

Data Archiving to Vendor form!! will it work?

2011-01-28 Thread Viki_kulkarni
hi Listers, We are trying to enable archiving on ARS 5.01. Yes we are aware that we dont have archiving functionality on ARS 5.0.1 (correct me if wrong). So here is how I am planning to do it and would like you guys to have a look at and with all the experience you have it will be great review.

Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability

2011-01-28 Thread Chowdhury, Tauf
I'll always have hope for DNF... has a special place in my heart... Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: Data Archiving to Vendor form!! will it work?

2011-01-28 Thread patchsk
why do you want to create vendor forms. You can just save as original form with a different name and use that as archive data holder. You can write the escalation to do a push field create entry to the new form and a delete entry on the old form. On Jan 28, 6:54 am, Viki_kulkarni

Re: ITSM Suite 7.6.04 (including AR System 7.6.04) has reached general availability

2011-01-28 Thread Jason Miller
Now that's just cold 8-) On Jan 28, 2011 8:34 PM, Easter, David david_eas...@bmc.com wrote: Out before DNF, btw. K:P -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do

Re: How to get rid of scrollbars in SRM

2011-01-28 Thread Jason Miller
What version of SRM? Are the scrollbars being caused by panels and not you iframe? I have seen (resizable?) panels show a scrollbar if you make the window too small. Jason On Jan 28, 2011 4:58 PM, Pierson, Shawn shawn.pier...@sug.com wrote: Good morning folks, I'm working on embedding SRM's