Nope J
Server name alias is definitely the short name - and although the
IP-Name exists with the full name it is the third item in the list,
behind the short name an the IP.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Danny Kellett
Sent:
You may also want to check out options a little outside the DC area in
Virginia, which may be about 20 minutes driving distance from the hotel. Some
of those hotels may even have a shuttle service into DC if you do not feel
comfortable renting a car and driving one here considering that you
Try this,
http://ars-action-request-system.1093659.n2.nabble.com/
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Or if you want it in a format that ARS uses, you could create a AL guide,
that loops over that table, and generate a GUID for all the null entries
until it finds no nulls
Joe
-Original Message-
From: Pruitt, Christopher (Bank of America Account)
Sent: Monday, May 02, 2011 3:38 PM
Found the culprit.
The active link INT:ASICHG:ASA:MultipleAssociate_105_SubmitCHGTemplateAssoc
in the guide ASI:ASA:MutipleAssociationPush
was not pushing the DatasetID variable to the right place, so the Lookup Join
form was displaying the production AND staging records. Curiously it
When you have a customer that wants a customization made, do you have a special
requirements document you have them complete?
I have my gazillion customizations in the 6.0 version of HelpDesk and in order
for them to move to the new ITSM 7.6.4, the users will have to provide some
form of
Hi Experts,
Let me take moment to say thanks to all of you who had helped me when
ever I stuck up in my day to day work. Again I'm seeking a help from you
all.
I'm playing around with RKM 7.6.03 and suddenly something came in my
mind, is it possible to include the user name and password
We offer a free read only service:
http://www.javasystemsolutions.com/arslist
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attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Fred,
You have two optionsleave everything as it is or convert your stuff to
customI personally am opting for the 'convert everything to custom' route.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms,
Yea, that's what I was talking about..worked for me, and as they say YMMV.J
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kevin Begosh
Sent: Monday, May 02, 2011 7:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.6.4 ARS Install, Email Engine Issue
J What parameters in the ar.cfg file exist with the fully Qualified name?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: 02 May 2011 20:57
To: arslist@ARSLIST.ORG
Subject: Re: Server name in notification
**
Nope J
Nice! A whole new look.
Thanks!
Dwayne
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of DDussie
Sent: Monday, May 02, 2011 4:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: What has happened to the ARSlist archives?
Try
There is a conference rate that shouldnt be anywhere near that high unless
you are staying for a week.
Did you follow the link from the Conference Registration or Conference
Accomodation site?
I negotiated a rate of $195.00 plus tax (including internet access) to keep
it within US Government
Easy - don't ask them for what customizations they want. Don't even
suggest it.
We have pretty rigidly adapted the position of Document your business
needs For example, a case might need XYZ pieces of information
registered to meet contractual obligations..
Then we do everything we can
Afraid the Server has reached the point of needing a replacement so it is
flaky at the moment.
Since the server itself had crashed and was not doing the arslist
distribution either you didn't miss anything.
There are several repositories including the two previously mentioned and
google.
Hi List,
My users asking what is the performance rating field and why it is a mandatory
field to complete a change ticket?
I didn't find the clear explanation.
Any ideas?
Thanks,
Mike
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Isn't that what the Change Management process is for? The CAB decides what
is worth pursuing.
Rick
On May 3, 2011 6:59 AM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:
When you have a customer that wants a customization made, do you have a
special requirements document you have
Performance ratings can be used as part of the risk assessment for a Change.
I question why it is required, too, but we just put a default value of 3 in
and called it good for now.
Rick
On May 3, 2011 8:09 AM, Mike Ilmer mike.il...@tdameritrade.com wrote:
Hi List,
My users asking what is the
This is what we want them to fill out before going to the CAB.
They are fields that were added to the old HD form and the old CHG form that in
the past all they had to do was put in a request with approval from a Director
and they could have it added.
With this implementation, there are new
20 minutes ? During rush hour that would equate to about a 45-60 minute
drive.
On Mon, 2 May 2011 15:58:49 -0400, Joe Martin D'Souza jdso...@shyle.net
wrote:
You may also want to check out options a little outside the DC area in
Virginia, which may be about 20 minutes driving distance from
I think that I remember this happening a while back, our fix was to add
another server entry under AR Server Settings in the mid-tier
configuration page. There needs to be one entry that is app server name
and another that is the fqdn. I can't remember the patch that was
supposed to have fixed, I
Adding another entry to the mid tier configuration will only add unnecessary
entry points and server names on the home page which tends to not look nice..
I would look into email related configuration files rather than the ar.cfg file
since you earlier mentioned that the Server-Name parameter
Yes you are right there.. Depending on where you are coming from you could
get a lot of traffic and if the conference as Dan pointed out starts at 7:30
AM you could well miss an hour of it everyday if traffic holds you back..
Which hotel is it at this year?
Joe
-Original Message-
Adding a server entry does not add entry points or server names on the home
page. I have it at this company on two mid-tiers and had the settings on
mid-tiers at a previous company without that issue. Of course those AR and
mid-tiers were 7.0 – 7.5p3 so maybe I missed something in the thread.
You can add a load balanced VIP name / or a DNS alias for your midtier
and AR servers and make this your server-name in the ar.cfg and midtier
config.
We use a load balanced VIP name for your midtier and AR server layers
Ar.cfg
Default-Web-Path:
It creates double links (displays the same link twice once under the short name
and the other using the full name if both names are configured).. For eg if you
have ITSM applications installed, it will have two links for Incident, Problem,
etc..
I wish I could screen capture what I mean, but
http://www.wwrug.com/
Hilton Alexandria Mark Center Hotel:
http://www.hilton.com/en/hi/groups/personalized/D/DCAAHHF-WWR-20110909/index.jhtml?WT.mc_id=POG
-David J. Easter
Manager of Product Management, Remedy Platform
BMC Software, Inc.
The opinions, statements, and/or suggested courses of
I have the same issue and have been wondering how to get my emails to
have only the short name too. I looked in my AR.CFG
EmailDaemon.properties and both only have the short name in them.
ARS 7.1 p 6
ITSM 7.0.3 p 9
Window 2003
MS SQ 2005
IIS/Tomcat
RKM 7.2 p 4
MidTier 7.5 p 7
Last time I looked into this issue, there was no good answer, so we ended up
taking the less elegant, but more exepdient route. We added a filter to the
AR System Email Message form, to update the URL. There are
probably situations/configurations where this wouldn't work, but we haven't
had any
thanks for all your help, it turned out being the ID I was using trying to
create the MAPI configuration did not have permissions to create the email
service.
On Tue, May 3, 2011 at 9:00 AM, LJ LongWing lj.longw...@gmail.com wrote:
**
Yea, that’s what I was talking about….worked for me, and
Good afternoon all. Anyone catch the Bulls game last night? So much for a 4
game sweep. We have some Service Assurance openings in IL that are urgent. I
was hoping you could reach back in to the recesses of your minds to recall
anyone you have met over the years that you think would be
List,
I am trying to create a Model/Version for a Product in the BMC Atrium
Product Catalog since I read that A product must have model or version
information before it appears in the Product Catalog Entries list., from
the Product Catalog and DML guide 7.6.
When I click on the create button the
Folks,
I have just spent a week attempting to commute around Washington DC while both
working and visiting family, and can vouch for the fact that rush hour
driving, especially for more than 5 or 10 miles can easily take five times
longer than even veterans of Chicago's insane commuter wars
I've got Atrium SSO 7.6.04 installed and went through the
configuration. What we were hoping to get is something that would grab
the login/password from our XP workstations so we wouldn't have to enter
them, when we went to to the 7.6.04 Mid-Tier. Not quiet working that
way, what we get is
Randy,
I guess I wasn't the only one making that assumption. However, what
Atrium SSO does is allow you to log in ONCE and then access ANY Remedy
product like ITSM, Analytics, etc...
So from what I understand, you would actually need to configure some
sort of SSO into Atrium SSO in order to
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