Remedy on Demand

Dear Listers, After almost 15 years of service our custom built AR System applications are bing replaced by Remedy on Demand. Up until recently I have not been allowed to be involved as they were hoping it would all run out of the box. However, they now need some work doing to get the RoD sys

Re: Dataimport.bat

If you liked using the arimport tool Of old...why don't you use the data import tool now? Dataimporttool.exe? It's a little different...but accomplishes the exact same thing. Just a thought... Bruce Sent from my iPad On Jan 30, 2012, at 5:26 PM, "Grooms, Frederick W" wrote: > ** > Correct

Re: Dataimport.bat

Correct ... It means that the Java executable can not be found in the PATH on that machine From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Monday, January 30, 2012 4:01 PM To: arslist@ARSLIST.ORG Subject: Re: Dataimport.bat ** If

Re: Dataimport.bat

Lisa are you typing in the command as you wrote below? open a DOS command box and type java, see what you get. If you get the error you are mentioning then you do not have java installed on the machine you are trying to run the command from. otherwise you will get the help from the java comman

BCAC Discovery Integration for CMDB (CDI) v8.2 - install issues

Hey folks, I'm curious if anyone out there has had success in installing the CDI 8.2 integration into a CMDB which has or had an older (v8.1) CDI already in place. We have been fighting multiple issues with the various components the installer lays down, and are curious if we are the only ones

Re: Dataimport.bat

If I'm getting this error: 'java' is not recognized as an internal or external command,operable program or batch file. Does this mean that it can't find java? Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Archiving strategy on ITSM 7.6 +

Yurbi Connect can also be used for this purpose and solves the difficult part of building the SQL. Yurbi comes with an out of the box connector to BMC and any customizations can be made to our out of the box integration, or you can build a Yurbi App from scratch using our AnyDB technology. - htt

Re: Dataimport.bat

If you are in the directory like your example shows, you shouldn't have to set anything assuming the batch file can find java and the java line in the batch file is not remmed out From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Mo

Re: Dataimport.bat

Thanks! OK, so the documentation suggests this: java -classpath %APIDROP%\arapi7604.jar;%APIDROP%\arapiext7604.jar; .com.bmc.arsys.apiext.data.DataImport [options] So this isn't what I'd put in this area is it? And I don't need to specify any options do I, if I'm specifying them in the comm

Re: Dataimport.bat

Lisa, when you rem out that java line, nothing happens because that is what runs the actual import of the data, the dataimport.bat sets up the environment variables needed to run java and call the dataimport class and then takes all of the parameters you specify on the command line and runs java

Dataimport.bat

I'm trying to get our import working (we used to use the arimport.exe tool. I really miss that tool). :( We are on ARS 7.6.04 SP2. Can anyone assist me? Right now, just trying to kick off an import at the cmd line: C:\Program Files\BMC Software\ARSystem\dataimporttool> dataimport.bat -x usy

Re: Archiving strategy on ITSM 7.6 +

Thanks to all for your time. I think now I have a starting point. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"

Re: 7.6.04 - Configuring custom Ticket prefixes for Incidents for diff companies?

Making this change on the requestID field value probably isn't the best route to use, or at least the format. The field is limited to 15 characters and your customization is using up 8. This leaves only 7 numbers available for ticket number which results in a max of 10,000,000 tickets less 1 in

Re: 7.6.04 - Configuring custom Ticket prefixes for Incidents for diff companies?

You'll have to do it with code. Look at the following Filter: You will have to find the Filters and Activelinks that fetch the Incident Number and then create new code to change it when the number is retrieved. On Jan 27, 11:18 am, Antonio Remedy wrote: > ARS Listers, > > Good afternoon.  We're lo

Re: Archiving strategy on ITSM 7.6 +

We implemented a data-driven archive functionality for ITSP. This was written by Abydos. This is roughly the strategy we followed: 1. Determine which module to set up the archiving for (we started with Incident Management) 2. Determine which associated forms (WorkLogs, Attachments