Web service

2012-02-13 Thread Niddhi Singh
Hi All, I am getting the following error message when consuming a web service created using Developer studio. ERROR (8940): Error during XML definition parsing WSDL ?xml version=1.0 encoding=UTF-8 ? - wsdl:definitions targetNamespace=urn:BBRECUpdate xmlns:s0=urn:BBRECUpdate

migrating forms migrator 7.4.6SP1 / Ars 7.1.Patch004

2012-02-13 Thread Frex Popo
I cant see anyware in the migrator PDF where it states if you can or not migrate the Audit forms. I ma exporting the Helpdesk and the corresponding Audit form to .migrator file but I only end up with the main form and not the audit. I can do it with the Admin tool but not the migrator. Anyway

Re : migrating forms migrator 7.4.6SP1 / Ars 7.1.Patch004

2012-02-13 Thread Frex Popo
quite strange indeed!! I have tested with new forms the export with migrator seem to work... but with this specific form the form is exported with the Audit option diabled and hence no Audit form is generated at the other end when the import is completed. De 

Re: HPD Help Desk SLA

2012-02-13 Thread Wirasat Siddiqi
It will start a new SLA if you have set up the parameter 'Allow Service Target to Re-Open?' is set to Yes on SLA Measurement tab. Thanks, Wirasat Siddiqi Remedy Development Team Desk Phone: 202-502-3204 Cell: 202-368-7190 Email: wirasat_sidd...@ao.uscourts.gov From: Bhupesh Gupta

Re: Web service

2012-02-13 Thread Garrison, Sean (Norcross)
Have you already tried flushing the cache on the mid-tiers or restarting the mid-tier servers? I have encountered this issue before whenever I have forgotten to do that. Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Issue when displaying attached files

2012-02-13 Thread Arner, Todd
We are running into a couple of issues when users display file attachments from the mid-tier. 1. Users displaying MS Office files that have office 2010 installed on their workstation experience a long wait time (up to 5 minutes) before the file finally opens. 2. Users displaying

Changing the port on oracle; Question?

2012-02-13 Thread Dee
Hello, The dba's are changing the port for the Remedy oracle db which is local to application server. Can she change the port and restart the listner, without me having to restart the remedy application? ___

Re: Changing the port on oracle; Question?

2012-02-13 Thread Grooms, Frederick W
You will want to restart the application. It is better for you to stop the application, have the DBA change the port, and restart the application. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Monday,

Re: SRM Tasks

2012-02-13 Thread Pierson, Shawn
I had a similar requirement, and used an Advanced Interface Form (this isn't necessarily relevant but it explains why I would have one Filter versus several that you will need.) What I did was to have my AIF decide what the Task Group Template was based on criteria selected on the form in SRM.

Resolved: Changing the port on oracle; Question?

2012-02-13 Thread D Dussie
Thanks Fred, was hoping would not have to. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Changing the port on oracle; Question?

2012-02-13 Thread Joe Martin D'Souza
In theory, yes.. your definitions are already loaded, during the disconnect, you will receive several disconnect errors which will go away once the database is up.. If the database takes too long to come up, the AR service has a chance of timing out, which could mean it may have to be

Re: Changing the port on oracle; Question?

2012-02-13 Thread D Dussie
To be safe with production, we will schedule outage -- shutdown-port change-restart. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: Server 'Alive' check

2012-02-13 Thread ZHANG, ERIC L
Adding SYS:Action From: Garrison, Sean (Norcross) [mailto:sean.garri...@fiserv.com] Sent: Friday, February 10, 2012 10:57 AM Subject: Re: Server 'Alive' check Additional things to check: NTE:SYS NT Process Control - is the queue building up and not clearing

Re: What requests does the Needs Attention view display in SRM 7.6.04

2012-02-13 Thread Adams, Peter
Needs attention flag is set for all service requests in which a fulfillment worker has created a work info entry for the fulfillment record (incident, change, work order) and set it to public visibility. This is a signal to the requester to read the ActivityLog because it could contain

Do we need two separate License keys If we plan 2 Remedy instances on ONE SUN BOX

2012-02-13 Thread Ramesh Danam
Hello I am planing to create another ARS Remedy 7.1 Version Instnace on same solaris box in separate ZONE. Separate ZONE named as separate host separate IP address. Do we need to request another LICENSE KEY for New Instance ? OR can we use same existing LICENSE KEY ? can we point same ORACLE

Recommeded Java Version and Tomcat Version

2012-02-13 Thread Suwanski, Ronald
What is the recommended versions of these for Remedy ARS 7.6.04? Highest version please [Description: ATS Logo] Ron Suwanski Remedy Business Analyst P: 847.781.6771 F: 847.781.6750 rsuwa...@advancedtech.commailto:rsuwa...@advancedtech.com

Re: Recommeded Java Version and Tomcat Version

2012-02-13 Thread patrick zandi
Mine is on 1.6, I have not test 1.7 on it yet.. . I believe 1.6 is minimum -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

How to create an archival server in remedy in windows platform!!!

2012-02-13 Thread Hari Vishwakarma
Hi All, I want to create an archival server which will offload my production server load improves my production server performance Can anyone suggest what are all the prerequisites for the required archival server.And what need to be kept in mind while configuring this. Also will it require any

Midtier SSO for 7.6.04 64bit

2012-02-13 Thread E. Thornton
Has anyone implemented Midtier SSO in a 64bit environment? I have been using a modified version of code provided by BMC. It was written for 32bit systems and errors out when attempting to use it on a 64bit system. I just wanted to know if there are any solutions out there for 64bit

Re: Midtier SSO for 7.6.04 64bit

2012-02-13 Thread Danny Kellett
Hi, What are the errors? I think the BMC open source code is for the C plugin which is still 32 bit even on the latest builds. So it should work. Regards Danny -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of E. Thornton

Re: How to create an archival server in remedy in windows platform!!!

2012-02-13 Thread Elry
Well Hari... We currently just finishing up the creation of an archival server. I guess my key questions would be: 1. Do you have any Archive Policies in place (i.e. Incident Tickets will be automatically closed after 90 Days). 2. What applications are you running (i.e. ITSM or Custom

Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Thad Esser
Hello, We are setting up a new 7.6.04 sandbox server (ARS on AIX, db is Oracle 11gR2) and reviewing our settings from prior versions. We've set Oracle-Clob-Storage-In-Row: T in the ar.conf. My understanding from reading the documents was that this setting causes ARS to add a clause to the

Re: Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Grooms, Frederick W
You will only see the clause if you add a 0 length character field (or a Diary or a field bigger than 4000 characters) as those are stored as a CLOB. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent:

Re: Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Thad Esser
I was just testing that scenario as you responded. I created a new regular form, adding a character field with db length 8000 before the first save. This is what showed in the logs (clipped for brevity) when I did save it: CREATE TABLE T2011 (C1 varchar(15) not null,C2 varchar(254) NULL,C3

Re: Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Axton
You can see the current state using the Oracle data dictionary: select owner , table_name , column_name , in_row fromdba_lobs / Axton Grams On Mon, Feb 13, 2012 at 2:25 PM, Thad Esser thad.es...@gmail.com wrote: ** I was just testing that scenario as you responded.  I

Re: Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Axton
If you don't have access to dba_logs, use user_lobs instead: select table_name , column_name , in_row fromuser_lobs / Axton Grams On Mon, Feb 13, 2012 at 2:33 PM, Axton axton.gr...@gmail.com wrote: You can see the current state using the Oracle data dictionary: select  owner

Re: Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Garrison, Sean (Norcross)
Just an FYI ... enabling this feature does not go back and fix all of the tables that are storing your data Out of Row BMC has an oracle stored procedure for fixing that. See page 10 and 11 of the Using Oracle CLOBs with BMC Remedy Action Request System white paper. Doing so will reduce

Re: Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Grooms, Frederick W
Do a Describe on the T table. In SQL Plus do DESC T2011; You should see something like LOB (C536870913) STORE AS ( ENABLE STORAGE IN ROW CHUNK 8192 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: Do we need two separate License keys If we plan 2 Remedy instances on ONE SUN BOX

2012-02-13 Thread patchsk
Yes, each solaris zone or virtual machine is treated as a separate instance and you need license for each of them. You can check with your BMC account rep to see if your are in new pricing model which may give you unlimited installs. But you may still have to pay user licensing for each

hey wirasat

2012-02-13 Thread Louise Van Hine
  Are you still interested in a possible perm job?  I believe you said you would get your permanent green card sometime in the spring... I would like to invite you to apply at Rightstar Systems.  I love this company, and they provide all sorts of training and benefits, as well as CareFirst Blue

spam warning

2012-02-13 Thread Louise Van Hine
Dear Dan and the list,   I just did this to prove that Yahoo's interface for private email replies still appends the group email address.It also qualifies me to get the Wake Up and Smell the Coffee award for the second time in my career.  (The first time was spamming the ARSList in 1997 for

Re: spam warning

2012-02-13 Thread arslist
That was then this is now. 15 years later and you are making the same dumb mistakes? I expect a whole new set by now, quite disappointing and uninteresting. And knowing you I really expected obscurely interesting ones. Happy to hear you like your current employer, much better than what people

Re: Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Thad Esser
Excellent, Thank You! We're good. Thad On Mon, Feb 13, 2012 at 12:33 PM, Axton axton.gr...@gmail.com wrote: If you don't have access to dba_logs, use user_lobs instead: select table_name , column_name , in_row fromuser_lobs / Axton Grams On Mon, Feb 13, 2012 at 2:33

Re: Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Thad Esser
Fred, This is what I got when I did a describe: SQL desc t2011 Name Null?Type - C1NOT NULL VARCHAR2(15) C2

Re: Question about Oracle-Clob-Storage-In-Row setting

2012-02-13 Thread Thad Esser
Sean, Yep, got that handled. Do you know if there is a more recent version of that white paper than the one I used from Oct 2009? Thanks, Thad On Mon, Feb 13, 2012 at 12:35 PM, Garrison, Sean (Norcross) sean.garri...@fiserv.com wrote: ** Just an FYI … enabling this feature does not go back

AUTO: Guru is on vacation (returning 02/16/2012)

2012-02-13 Thread Gurudev Ankam
I am out of the office until 02/16/2012. Hi All, I will be on leave from 14th 15th Feb. I'll have very limited access to mails during my vacation and will be checking emails once or twice in a day. Hence my response will be delayed. During my absence, please contact the following team members

Re: HPD Help Desk SLA

2012-02-13 Thread Schon, Stuart
I don't believe that how it works in 7.1+, if you reopen a ticket it will reopen the same SLA and treat the period from when the SLA stopped to the reopen event as if the SLA was suspended, a new due date will be calculated and any remaining time on the SLA will be reinstigated. The parameter

Re: AR Server or DB issue

2012-02-13 Thread Jonas Stumph Stevnsvig
Hi Ron I noticed the arAPPnote - indicating an approval notice. I've recently hotfxed our servers which were presenting us with ARERR 93 (server busy) or the same error you are getting (ARERR 92). Our servers would hang upon handling some approval actions. The symtom turned out to be

Re: What requests does the Needs Attention view display in SRM 7.6.04

2012-02-13 Thread Rod Harris
Thanks for that clarificaton Peter, that solves a mystery for a lot of us and does make sense. The correlation with errors may well have been coincidence rather than cause and effect. Rod Harris On 14 February 2012 01:18, Adams, Peter peter_ad...@bmc.com wrote: Needs attention flag is set for

Re: spam warning

2012-02-13 Thread Louise Van Hine
Back then it wasn't DANIELBLOOM.CA, though.  I think that makes all the difference.  And I didn't ask for a delete! I just asked for forgiveness.  I will try to err more excitingly next time. Humor Friday fell on Tuesday this week, who knew? From: arslist