Functions can only be used in set fields actions.
To provide a complex default value, I recommend you the use of an active
link to set the value when the client is used, and a filter that fills the
value when the returned value is null (for push, API and web services).
Regards,
Jose Huerta
Peter,
I use a much cheaper (and faster) alternative: RAM Drive.
We have bumped up the RAM on my laptop to 16Gb and I downloaded a free
RAMDrive utility that uses RAM to simulate a HDD.
I then placed the ARSystem DB files of my ITSM764 VM on the RAMDrive.
In spite of the fact that my laptop
Thanks Jose
The problem with using an active link is that it fills out the information when
a search is used. And for the life of me, I can't figure out how to determine
how to set the fields for a new form and not a search.
(chances are its staring me right in the face)
Michael Benz
Sent
As far as I know, To have a RAM drive to feed the database engine
theoretically has the same performance as giving this RAM to the database
and tune to use this amount of cache. But also avoiding the counterpart of
database corrupted on an unexpected power off.
Jose M. Huerta
Project Manager**
hello all,
Is it possible to integrate two ITSM service desks?
in particular a 7.6 and a 7.1. so as to allow the passage of tickets from one
system to another.
I am thinking to use web services, you know a better way?
Thank you.
Peter
It depends on the number of tickets. If you only pass a reduced amount,
then web service is the best solution.
Jose M. Huerta
Project Manager**
Movil: 661 665 088
Telf.: 971 75 03 24
Fax: 971 75 07 94
http://www.sm2baleares.es/
SM2 Baleares S.A.
C/Rita Levi
Edificio SM2
Add this to the run if qualification of the active link so it doesn't run
during a search.
$OPERATION$ != QUERY
Jason
On Mar 19, 2012, at 5:04 AM, Benz, Michael michael.b...@holcim.com wrote:
**
Thanks Jose
The problem with using an active link is that it fills out the information
What would you recommend as the latest version of the JRE and JDK
that I can use with 7.6.04 SP2/3? Thanks.
Portions of this message may be confidential under an exemption to Ohio's
public records law or under a legal privilege. If you have received this
message in error or due to an
Jose,
I agree with you on the theory, but have just tested this again with one of my
VM's. Allocating extra RAM to MSSQL does not have the desired effect.
ARS Startup times are still longer with the DB sitting on a HDD as opposed to a
RAMDrive.
Normal Remedy DevStudio stuff like opening
I have found if you tune your ars, itsm, and apache, you can get the system
to run on approx 5.4 gig of ram (allocated to the virtual).. and is
responsive.
you are at the bring of the edge of the full 8gig of ram on the box..
without thrashing. (I mean I have only 350 meg available) but is
Probably the latest available, unless the compatibility matrix states
otherwise. The stance from BMC has been to support version X or
higher for most of the underlying software. I don't think Java is an
exception to this rule. Based on messages David Easter has sent, they
support the latest and
Thanks - just wanted to ask if anyone has had any problems with the 7u3
versions...
Sounds like I should be OK with them. I'll be doing an install of 7.6.04 SP2
followed
by an upgrade of AR Server to SP3...
-Original Message-
From: Action Request System discussion list(ARSList)
Sothat begs the question then...what version of the API are you using?
Have you tried the latest 7.6.4 SP3? Can you try to use turn it into an
internal representation...and then back out to see if it goes there and back
and comes out the same way it went in?
-Original Message-
From:
Server-side? Or client-side?
I have upgraded to 7u3 on my personal laptop last week, and so far have seen
nothing out of the ordinary, both on the Development Studio as well as on
the mid-tier. I am on ARS 7.6.03 - so the results on 7.6.04 should not be
very different.
And as Axton pointed
Thanks - sounds good. I appreciate your reply.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Monday, March 19, 2012 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: JRE and JDK versions...
Roger, thank you very much for bringing this to our attention! I was just
getting ready to start a 7.6.4 SP2/3 install and this is very good to know.
This article seems to be a bit rushed though, between the spelling errors and
the format, I have to wonder if this was properly vetted. It has
I just checked with BMC tech support and they said that the article was true.
You have to install SP2 first, then
upgrade ARserver to SP3. I can send the email to you offlist if you would like
to see it.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On
This is what we have done
ARS SP2, Atrium Core SP2, ITSM SP2, SRM SP2, SLM SP2 and RKM SP2. We will
review the fixes in ARS SP3 and detemine if we need it.
-Original Message-
From: Logan, Kelly kelly.lo...@proquest.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Mar 19, 2012 10:49 am
So, basically you’re just installing 7.6.04 SP2 and that’s all at this point.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: Monday, March 19, 2012 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: Just wondering
**
This is
Yes, we need to be sure everything installs and is operational and then we can
review if we need SP3.
-Original Message-
From: richard@bwc.state.oh.us richard@bwc.state.oh.us
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Mar 19, 2012 10:55 am
Subject: Re: Just wondering
**
Did they say if there were any plans to release a cumulative patch? SP4 perhaps?
Joe
From: Roger Justice
Sent: Monday, March 19, 2012 10:57 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Just wondering
** Yes, we need to be sure everything installs and
Does anyone have a copy of the Remedy ITSM Diagram that they can share? I am
specifically looking for the one that shows the closed loop process that is
available when you leverage all of the Remedy modules.
Tommy Morris
CMDB Certified Specialist
Director of Remedy Integration Services
I am on ARS 7.6.03. And I just found what got to be one of the most bizarre
bugs I have uncovered in the past few days.. There may not be a short way to
describe this problem so here goes..
I have tested this bug on the Overview Console, of the ITSM applications
(7.6.03 again), so that table
Hi,
Which browsers have you tested?
Best Regards - Misi, RRR AB, http://rrr.se
I am on ARS 7.6.03. And I just found what got to be one of the most
bizarre bugs I have uncovered in the past few days.. There may not be a
short way to describe this problem so here goes..
I have
Good question.. IE 9.0.8112.16421
C:\Users\jdsouzajava -version
java version 1.7.0_03
Java(TM) SE Runtime Environment (build 1.7.0_03-b05)
Java HotSpot(TM) Client VM (build 22.1-b02, mixed mode, sharing)
No patch on any of our ARS or ITSM apps.
Mind you, I had resized the columns on the
I just tested on firefox 11 and IE 8, could not reproduce the defect even
after resizing the columns. It just worked as supposed to. Upon refresh it
just cleared that row. Without refresh if I double click on the ticket once
resolved it just opened incident screen without null pointer.
On
Joe:
IIRC, Doug Mueller mentioned that IE9 had a quirk or two and that some help
could be had by editing a .properties(?) or a .css(?) file. Maybe search a bit
through the archives?
--Phil
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk
We are searching for a full time Remedy Developer to work onsite in San
Diego California. The ideal candidate would have at least 3 years
experience as a Remedy Developer and would be able to get a SECRET security
clearance. Candidates need to have a solid understanding of at least a
some the
Phil, thanks for your response.. Thanks Misi Pat for your responses so far
too..
@ Phil: Interesting.. I’ll look through.. Is it a bug that needs to be
addressed by MS on IE or is it a ‘feature’ on IE that needs to be addressed
from the MT application side?
@ Pat: I haven’t had the time
Joe:
The thread was “Re: BMC's Future on the horizon.. IMHO” from back in November
14-15, 2011.
--Phil
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Monday, March 19, 2012 14:35
To: arslist@ARSLIST.ORG
Subject: Re:
If you or someone you know is qualified for this position please contact me @
bb...@edgeps.com or 301-944-0764.
Location: Annapolis Junction
Duration: 6 Month TTP
Summary: The Remedy Developer will serve as one of several technical resources
for the OM Department. The candidate will work
This is something that I may be interested in as well as there are increasing
number of iPhone and iPad users now that verizon has partnered Apple as well..
In my personal observation at my current work place, literally 2 out of 3
phones are iPhones.. Mobility is the direction this customer
Thanks – found it.. Not sure how it may relate to my issue but doesn’t hurt
checking it out...
Joe
From: Murnane, Phil
Sent: Monday, March 19, 2012 2:41 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Extremely strange bug related to table field refresh..
Hello All,
We recently just went live with 7.6.04 SP2 and it seems like there’s an issue
with being able to save table preferences on the homepage. For example, if I
select ‘Assigned to all my groups” with respective company and ‘save’ under
preferences, it does not save the settings for next
I experienced this as well. It appears to be a permissions issue.
Administrators can save and the settings keep. That kind of made it difficult
to troubleshoot since I kept telling users that it was working fine because I
could not duplicate the issue. Finally I just hijacked a user’s ID and
Hi:
A user believes there is a bug related to daylight time saving in software. I
can reproduce it.
Steps:
1). If I have locale-TimeZone sets to blank, and creates an incident, its
Create Date is 2012-03-19 01:55:06 PM.
2). However, when I change the TimeZone to GMT-5:00 (EST)
Jianqi,
I cant claim to be an expert on issues related to timezones and DST
conventions, but I may have a theory for your issue. Some time ago I recall,
there was an universal adjustment to the switch.. If I recall right, the day on
which the time changes were changed. To reflect this in the
Strange, I just tried it with my admin account and it did not work :S
Ibrar Bajwa
Remedy Analyst
Brookfield Corporate Operations
Technology Services
1 Adelaide Street East, Suite 1400, Toronto, ON M5C 2V9
T 416.649.8249, F 416.649.8245
ibrar.ba...@brookfield.com
We saw this very think last week but related to Pacific time. We saw it when
looking at the form for currently active users and their last active date/time.
Had to remove the locale from the preference from the individual and then time
displayed correctly. The time on the client machine was
**
Indiana and Arizona are states that do not celebrate Daylight Savings Time. The second setting for -5 is likely for Indiana.Jim Manara480-273-0934
Original Message
Subject: Day light saving time
From: "Cen, Jianqi" jianqi@cra-arc.gc.ca
Date: Mon, March 19, 2012 12:42 pm
Hi All,
Require suggestion on the following.Getting error in work order when user
tries to re-assign the ticket to someone from the same group.All the people
in a particular group has the same permission and roles.ITSM 7.6.Error says
Requested Foruser can't be uniquely identified from the list,
Hi All,
ITSM Version:7.6
DB:SQL
What could be the possible cause for the following
Problem:Permission found in User form are not in People form.
EX:1.User has Incident Master permission in user form but Only Incident
user permission in people form
2.Change user present in user form but no change
Some one has opened the User form and changed the entry.
-Original Message-
From: Sam Anderson samanderson...@gmail.com
To: arslist arslist@ARSLIST.ORG
Sent: Mon, Mar 19, 2012 4:37 pm
Subject: Permission's mismatch between User and people form
** Hi All,
ITSM Version:7.6
DB:SQL
What
Do these people have similar names? Or do they have dual accounts, ie an
admin account and a regular account?
On Mar 19, 2012 3:36 PM, Sam Anderson samanderson...@gmail.com wrote:
** Hi All,
Require suggestion on the following.Getting error in work order when user
tries to re-assign the
Hi,
Open the people permissions form. (Sorry cant remember the actual name, not
in front of ITSM) and add the persons details there. Those tables in the
People form do not look at the User form for the group / permission info.
Regards
Danny
From: Action Request System discussion
it might also be that in Europe the time has not changed yet!! so the
difference is 4 hours and not 5.( at least in U.K.)
I know it to my regret having missed meetings because of this!!
Shafqat Ayaz
From: Joe Martin D'Souza jdso...@shyle.net
To:
Last night (and very early this morning) I finally installed ARS SP3 on my
production 7.6.04.01 server, and it promptly started throwing FTS plugin errors
such as I had seen on my test server(s) in both SP1 and SP3.
Mon Mar 19 01:31:08 2012 : Action Request System(R) Server x64 Version 7.6.04
Curious if anyone has tried to create a report using BMC Analytics where you
track the amount of times the priority is upgraded or downgraded in an incident.
So for 25000 incidents how many times were the incidents upgraded from:
-Low to Critical
-Low to Medium
-Medium to High
-High to
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