Re: Custom status in Incident Mgmt

Thanks Everyone for the input, Based on your inputs I believe the best path is to create a custom Status Reason instead of a custom Status. Then create a notification based on the qualification of Status=Resolved and Status Reason=custom reason (with obvious syntax corrections). There is

Re: Custom status in Incident Mgmt

here the logs will help you, or the email message form comes in handly as it will have all the email which is genereated/Created from the system On Wed, Jul 25, 2012 at 5:20 PM, Joe hornetlo...@gmail.com wrote: Thanks Everyone for the input, Based on your inputs I believe the best path is to

Re: Returning to Remedy after a long hiatus

Rick, The Remedy culture lives on! Welcome back! I had to leave home for a time too... in order to ensure that this home was the best home. Let me tell you this... after exploring Service-Now, CA SDM, HP SM, IBM TSRM, Remedy and SDE in-depth. Remedy still remains the best. What's

Issue creating a Web Service

Hi All, Created a Web Service and this was going just fine until I attempted to save it. I used the following WDSL handler URL http://192.168.23.10/arsys/WSDL/public/server alias/QuickTicket Got an error - Failed to initiate JRE and internal Java module (7017). and the URL that got saved

Re: Issue creating a Web Service

I have worked a little with WS’s and never had this problem either. Before deleting I would export the WS to an XML file, and compare it with another similar working WS’s exported XML definition, and see if there is a possibility of correcting anything at that level.. If you see areas where

Re: Issue creating a Web Service

The URL on the WSDL tab is only used to show the WSDL when you hit the View WSDL button. It has nothing to do with the actual abilities of the service (as that is all dynamic from the Mid-Tier server as the request to pull it is made). If you really want to save it without the midtier_server

Re: Issue creating a Web Service

Hi Fred Joe, I did not select the View WDSL button. Should I have done so? After reading your email I did put the correct URL in a browser and it displayed just fine. Weird Mark -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On

Re: Issue creating a Web Service

You have to remember that nothing is saved on the Mid-Tier server as a file. It is all dynamically generated (That is why you can point multiple Mid-Tier servers to a single ARS server). The URL you see on the WSDL tab is just to display the WSDL in the Admin Tool/Developer Studio. Fred

Re: Issue creating a Web Service

Fred is right on the mark there.. This is especially true when you want your URL to include permission group to use the WS. That would never automatically be inserted in the URL. So potentially you do not have a problem. Try consuming the WS that you have created and there is a good chance it

Dataset Permission

Hi, In 7.6.4, how do you give permission to everyone to see the dataset? For some reason, most of the users can not see the new dataset that is created. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

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opening a form using Cisco agent desktop

Hello Listers, Client AR Windows User 7.6.3 Windows 7 Server ARS 7.6.03 MS SQL 2005 I have a helpdesk team who use the Cusco Agent Desktop to answer calls from multiple incoming numbers. Each number determines which Remedy ARS form to open. The Cisco Agent works most of the time but

Re: Potential Virus/Malware??

Please do not click on the link in the email that was just sent by Sabyson Fernandes. It's most likely a virus or malware. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sabyson Fernandes Sent: Wednesday,

Re: Potential Virus/Malware??

I know Sabyson personally and I just iMessage’ed his cell to let him know about it.. He is looking into it.. Joe From: Shellman, David Sent: Wednesday, July 25, 2012 12:26 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Potential Virus/Malware?? **

Re: Potential Virus/Malware??

Dave,   Thanks. Hopfully no one has clicked on the link. Looks like somehow my address is being spoofed or my account is hacked.   Listers,   Apologies for the earlier email. I was just made aware of my posting and am running scans on the pc and resetting passwords.   Sorry again.   Saby

Re: Potential Virus/Malware??

Saby, Not a problem. My post served two purposes. One to remind others to not click on the link. The second was that you or some one that knew you would see the reference. Both purposes were served. Thank you for being so responsive. Dave From: Action

Re: Potential Virus/Malware??

Hi Saby, No worries, it appears to be happening more often lately. I looked at your account and saw you have been around for at least 9 years without issues. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent:

Re: Potential Virus/Malware??

Also worthy to note: there is a 67% chance it is spam/virus if there is no subject line. I should comment that I was expecting it to be much higher J Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: July 25,

Re: Issue in AIE

Hi, Please check few points below which can be useful to resolve your issue. For issue 1: a) Just stop or deactivate other instances apart from the instance you have mapped with your data exchange b) Restart the instance (mapped with your data exchange) manually from the

Re: Dataset Permission

By default datasets do not have any permissions on them. If you want your general asset users to see a dataset you must go into the CMDB console and modify the permissions on the dataset to allow the permission group you want to see it, to see it. For example adding public permissions will allow

Re: 7.6.04 Super Slow

Claire did you ever get this resolved? I found that my OOTB Mid-tier 7.6.04 SP3, 64-bit, was also running very slow and memory consumption was really high. I am only running 10 gb of Ram on my servers. I got together with one of the company Tomcat Gurus and he suggested that I add a file

Re: SRM Data Visualization Module

Hey Everyone, Just an FYI in case anyone ever wants to update the SRM services tile. We found the .gif file in the Data Visualization Definition form and within the SRMSServiceRequestBrowser.jar file, however, modifying those files had no effect. Always a believer in giving credit where credit

Re: Returning to Remedy after a long hiatus

Hey Rick... Welcome back! If you really want to ramp up quick - I would suggest some of the online courses (they are not that expensive anymore). http://www.bmc.com/education/learning-paths It's not like the old days where one guy can know all the modules - let alone the ARS platform. Hey

Remedy Developer and Support Analyst Opportunity!

Hello All, I am currently recruiting for a Remedy Developer and Support Analyst in the Tulsa, OK area. This position does provide relocation assistance, great benefits, and competitive salary. It is a direct-hire position with a great company in the energy industry. Feel free to get a

Re: SRM Data Visualization Module

Hi Shawn,Can you provide more detail for this change Like whatis the gif file name what was the change. Only Gif was changed or CSS or Jar was also changed We are also having same issue and wanted to change the display of SRM Thanks RegardsRavi RaiDate: Wed, 25 Jul 2012 16:12:48 -0500 From: