Hi,
I had a temporary system, now decommissioned, with an almost identical setup.
In this system the data did not get corrupted for some reason. This was still
Linux, Oracle, AR 8.0.00.
In other words this should not affect all version 8.0.00 systems, and not even
all 8.0.00 systems on Linux...
Hi,
Nothing seems to have changed. It also shows the same precision in MidTier
8.0.00 and in ARUser 7.6.04. This happens for all the DEC/CURR-fields in the
system. I use these extensively, as it handles multi-currency-book-keeping.
The system has worked fine in many versions with very little
I have been asked this question by my management team and I can't find an
answer on the BMC site anywhere... So, I'm asking the source of all real
Remedy knowledge!
When a user with a floating license signs into ITSM using the Atrium SSO
portal they consume 1 license. If it spawns a new
Any one user should only consume one license of any given type at a time, no
matter how many windows they have open. If you find evidence to the contrary,
BMC needs to be contacted to fix it.
-Original Message-
From: Action Request System discussion list(ARSList)
Hi Folks,
I have been playing around with Mid-tier 8.0.00 to see if it resolves any
of my issues. I noticed the following:
When a diary field is expanded, I am not able to select any text in the top
part of the window. When you swipe the text, it is selected but when you
let go of the mouse
All,
I just got pulled into a project where we are going to look at using Touch
Screens, to interface with our current ITSM 7.6.4. system. Not sure what they
are looking at doing at this point, but wondered if anyone has had any exposure
to this.
Thanks and take care,
Howard
Just to clarify, by the way, when you provide your credentials to Atrium SSO
you haven't used any licenses. It's when you connect to another application
(e.g. an AR System powered application like ITSM) that Atrium SSO is used to
authenticate the login request - and then everything behaves
We are just now starting to implement tasks on CRQs via change templates. The
tasks are staying on the overview console after they have been closed. why is
this?
Thanks
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What browser are you using, and have you tried other browsers? With 7.6.4,
several of us here have identified issues with Firefox (Chrome seems to work
better although it's not supported) and Internet Explorer is really slow
despite things rendering correctly. I would also suggest being sure
Bob, you h e to change the task view setting in the preferences when
you are in the Overview Console. In the tasks section, I believe under
Show, you select All Open Tasks and it will exclude Closed tasks.
Sent from my iPhone
On Jan 10, 2013, at 1:57 PM, Bob Ellington bob.elling...@gmail.com
We currently store Remedy custom application attachments in a filestore on the
midtier server (instead of the remedy db) because some of them are quite large
and can't be split. The current process is to use an active link run process to
open a file path for each specific record (create if one
Hi Shawn,
Thanks for your reply...
I have tried with current versions of Safari and Chrome on a Mac and
current versions of IE and Firefox on Windows. Behavior is the same in all
browsers.
I have flushed the Mid-tier cache and the browser cache... no improvement.
One additional aspect that I
Tauf, in 7.6.04, the general overview console, you only have selections like
Assigned To All My Groups. It shows open Inc, PBM, CRQ, TSK etc. But it is
showing me the Closed (status reason Cancelled) tasks. If those don't get out
of the list then it could grow to have thousands of records in
If you mean the one that shows up by default when you log in, it is
driven by the settings from the actual overview console. So from your
app list, go to Foundation Elements Overview Console. The. On the
left, go into the app preferences and set it. Then go back to the home
page.
Sent from my
I haven't done it in a while, but I believe using Remedy import with
attachments the attachment can be imported
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Theresa Miller
Sent: Thursday, January 10, 2013 1:43
Thanks Tauf, that was it.
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Where the Answers Are, and have been for 20 years
Yw. It's still a pig of a console. From the usage of arappquery plugin
to the gigantic SQL queries it spawns, I've seen customers forego the
overview console entirely... Or at the very least prevent it from
being the home page for ALL of the users.
Sent from my iPhone
On Jan 10, 2013, at 4:04
Meta-Update will do it at the API level. That will be inside Remedy.
If you want Remedy access to the attachments, you will need to go through the
API.
If you need to store them in the db without the API then you will not have
them appear in Remedy records and you could certainly devise
All,
A little birdie was chirping the other day and I heard something about
SNow having an integration or some type of implementation scenario
where it is taking the place of SRM But still have AR and ITSM on the
fulfillment side. I'm sure it's possible but my question to you folks
is:
1. Have you
ServiceNow is an offsite hosted solution to the best of my knowledge, so if
your solution is hosted onsite, I see a few problems there.
One of the reasons you want your solution hosted onsite is to be able to
maintain it at your schedule and not someone else's. Also you do not want
someone else
Not sure if any of the ITSM Independent Consultants on ARSList were
interviewed for this article, but it's a recommended read for those considering
ServiceNow.
ServiceNow: Disaffected Customers Mark The Peak Of Its Hype Cycle
These reviews are exactly in lines with what I heard from an actual customer
who had made the shift over. From my sketchy memory of that conversation,
this person had not even heard they were using Remedy when they were using
it, simply because they had no problems with the way it worked so why
(I mention Kinetic products in this post - move along if you don't like
that)
***If anybody wants to know more -- call me or email me direct.
Tauf,
I am aware of this -- it is surprising - but it is happening.
(I was in DC last month for one, we received a PO for one today (so we won)
:), and
There is a BIG insurance company that is in the news this week because they are
thinking about suing the US Government. They used to use Remedy. They
Switched to SNOW. They switched BACK to Remedy.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf
Hi!
I have an issue with multiple attachments not being visible in the Work Info
tab of an incident ticket which is auto generated from the email engine in ITSM
7.6
I created a test ticket with 2 attachments (.xls files); however when I checked
the Incident ticket which got generated, I could
Hi,
This is a product defect where decimal input values are not handled correctly
in some scenarios.
This specific to RHEL 6 and above and is due to changed behavior of strcpy()
function on this OS version.
On previous releases of RedHat Linux this works fine.
This defect will be fixed by AR
There is no out of the box ITSM workflow that auto generates an incident
from email upto ITSM 7.6.04.
So what you have is a custom workflow.Are you handling each attachment
separately?
Usually people attach the original email to the worklog as it is. So even
though it shows up as single
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